Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Does anyone use a Boost with their Sonos system? My room is at the end of the hall and even with a Router + Extender wifi is very spotty (lots of interference with walls, other devices, and networks). Unfortunately, this has proven to be a disastrous pairing with my two PLAY:1s (and wanting to add a 3rd). Does the boost actually set up a network separate from my Router? Can I use other devices besides Sonos on it (i.e. iPhone and laptop)? To make matters more difficult my SF apartment is a bit outdated and I do not have an Ethernet port in my room. Would a Boost work with a phone line to Ethernet adapter? Or a powerline to ethernet adapter? Any other suggestions to this tricky situation?
I have a SONOS BRIDGE I purchased in 2010. After attempting to update to 7.0, I get a 1101 error. I've tried all the troubleshooting steps with no success. IF I remove the Bridge from my system, and wire another SONOS component directly to the router, everything is fine. But with the bridge in place it errors out. Thoughts?
Hi, I have serious troubles with my Sonos Android app since a few says ago. It cannot connect to Spotify anymore. I've tried everything (re-installing the app, re-authorize the Spotify account, re-install the speakers (2 SONOS Play:1 and one PLAYBAR) but still the player stops working and I get the error message "Cannot connect to Spotify". I know that the Wifi is working, that the spotify account is okay and I can use the app to change into TV-mode but that's it. Any ideas what could be going on?
Our Sonos Play 5 (gen 1) suddenly yesterday saying that there were headphones plugged in and not playing music out through the speaker even though we have not plugged any headphones in. It does play through the headphones when plugged in but it isn't playing through the speaker. I have tried unplugging/resetting the speaker and also plugging headphones in and unplugging them multiple times to see if this fixes anything but nothing has fixed it. Any ideas on how i can change it back to playing through the speaker?
Hi so I have several SONOS components, 1 "play 1", 2 "play 3", a "connect", a "bridge"... everything has been working fine for well over a year, until 3 days ago. For 3 days now, one of the player 3 just disappears from the network overnight. That's the one in the bedroom, with the alarm, and in the morning, it is just gone (and we are late). Powering it down and back up solves the problem, but it disappears again the following night. I have submitted a diagnostic, the number is 6862000 Any help would be appreciated Thanks Gv
We've had Sonos for a couple of years now (Bridge, Theatre: Playbar/Sub/2xPlay:1, Bedrooms: 2 x Play:1, Kitchen: Play:3) and everything worked fine for that time. I bought my Son a PS4 recently and we now occasionally get audio drop outs for seconds at a time when watching TV which is annoying. It happens particularly when he switches it on (all devices are assigned static IP addresses by our wireless router - in an attempt to stop it happening, but it still does). It also happens whilst the PS4 is just being used. My question is this, do you think it would help if we were to replace the Bridge with a Boost or should we get rid of the Bridge as I believe it's no longer needed? Why is it that the PS4 seems to be causing this issue? I'm convinced it is this that's causing it as it doesn't happen when it's off and it didn't happen prior to buying it. Maybe it needs to go? ;-) Thanks for any help that can be offered!
It's frustrating because this setup is ALMOST really good. But not yet. Spotify Connect will suddenly disconnect from my livingroom speakers (two Sonos 1s, in stereo), and the playback pauses. I have to reconnect manually -- twice, usually -- and restart the music. Anyone else experiencing this (I think so, judging by other posts)? It's hard to know where the bug is (Sonos or Spotify) which makes it hard to push for a fix.
I am able to stream from Spotify using the sonos app to both my devices (play1 and connect amp). When I try to control from the Spotify app it sees the play1 but not the connect amp, unless I am already listening to both sources in a group from Sonos app; the Spotify app then shows the group as play1 + 1. How can I get Spotify app to recognise the connect amp on its own?
I have started having issues with the way that Sonos lists my albums when viewing an Artist while using my Mac Laptop. Some albums are missing. When using the iPhone or iPad though I can see the albums when viewing the artist. I also tried using my girlfriend's Mac Laptop and the issue is persistent (ie the albums are missing). If I change to search mode and look for the Album, I can find it without issue. It's only when viewing in Artist mode. I have a secondary issue with the Alphabetic Links for the albums when you have a lot for one artist. Some albums are appearing under the wrong Alphabetic Link. Like instead of being under [B], the last one of the B albums appears under [C]. This is happening wherever I have a lot of albums for an artist. The issue only appears for me in the mac software as the iPad/iPhone apps dont use the same layouts as far as I can tell. Any help would be appreciated!
Just recently I've been getting this message. Searching for your Sonos system. I just had a new A T & T 2-wire modem installed in the house last week and ever sense the modem was installed I've been receiving this message. I'd say 75% of the time I'm able to activate my Sonos system. Other times I get the searching for your Sonos system ? Any help ?
Hello Sonos fans- I can't get Trueplay to work. When I do the sitting sound calibration everything is fine but when it comes to the walking sound calibration it doesn't work. I keep getting a message saying the room is to noisy. There is no noise. I can't get the room any quieter. You could hear a pin drop. I was not wearing shoes either. I even tried it standing in one spot and same thing. I am using an I-pad. I am open to any words of wisdom. Thanks Kris:)
Hi All Not sure if anyone can help as I have been trying to find infor regarding this problem for some time. I have recently set up a WIFI network using the unifi AP's, we now have 4 of these devices fed from a BT router and a net gear switch. The problem I am having is I can not see any of the sonos equipmet once connecting the bridge to the switch and the AP's also do not detect. Once I plug the bridge back into the router directly the closest speakers work!? Do I need to change anything on the router for the sonos to pass through the AP's? The wifi is poor in parts of the house and that's why AP's are now in installed. Obviously the AP's are hard wired, can I plug in another bridge so the connection will pass through to the other rooms or am I plucking at straws? Any help with this would be cool (bit of a learner) Cheers. Matt.
Hi, I have a strange issue. Last weekend I tried the Spotify Connect function, however, it didn't work. Spotify was telling me the song was playing, but there was no sound at all. Since then my Sonos set (playbar+sub+2x 1's) doesn't play Spotify at all anymore, it keeps saying the song can't be played. I also use TuneIn, the radio station I choose takes about two minutes to start, so really slow. Because everything is so slow, I can't complete the Trueplay tuning either. When I watch TV there is no problem. The playbar is connected through an ethernet cable. I've changed the cables a couple of times, tried wireless as well. Could someone tell me please what the problem is? What might cause this? Looking forward to your answers. Thank you in advance.
Long-time Sonos user with (annoyingly) intermittent drop-offs, skips, "insufficient network buffer speed" errors, etc. No real rhyme or reason. Have gone through several rounds of diagnostics over the years and tried numerous things. Sonos Customer Support has always been very professional -- and patient. Often will go a number of days with no problems, then one afternoon or evening it's terrible. It is USUALLY (but not always) the case that the more Zones involved, the greater the trouble. OK, here's one pattern: It seems that the problems are really bad when we're having a party. (Just kidding -- but it does sort of feel that way!) Here's my system: Two Play 1's (playing stereo); one Play 3; one Play 5; one more Play 1. All those are wireless. One CONNECT is hard-wired via Ethernet (cat 5) to router along with NAS drive (where Music Library lives). CONNECT:AMP powering two standalone speakers. Skipping/drop-off problems are mostly limited to songs on the Music Library
Hi I have a very odd issue that i cannot work out. I have a total 5 Sonos devices and as we use android phones it seem ideal to use the sonosnet function so we can get better wifi to our phones when we are struggling for range off the wifi router. For the past 18 months my phone and the kids android tablets have connected fine to one of the SSID's SONOS_XXXXXXXXXXXXX however my wifes phone will not even see the sonos SSID's. As I was planning to upgrade phones I didnt spend too much time investigating however now, with new handsets, my phone works fine however my wifes will still not connect. I have checked the settings for sonosnet and have the 'allow connection' ticked. I have tried everything I can think of, even deleted and reinstalled the sonos app however the phone can still not even see one of the sonos SSID's All very odd therefore i hope that someone can help me here. Many Thanks Jonathan
I have a Sonos Connect going to my receiver. I have next-to-new RC cables. I've had it set up this way for a few years now with no problems. I am getting an annoying loud popping sound through my stereo speakers about every 5-10 minutes. The sound from the Sonos goes dead for a second when this happens. I don't get this happening from my Play-5. I've taken the RC cables and switched them to a different RC-In at the receiver and the problem continues. I've put my TV into the previously RC-In used by the Sonos Connect and I don't get the popping noise through the TV. So, it seems to be coming from the Sonos Connect only. It started about 2 weeks ago. Any ideas?
Hi! I have an old 5 and recently rebuilt my house. I Would like to expand my sonos system and was considering buying another 5. But then I realised that maybe I could do with a new 3 and add a sub instead, in combo with old 5? My question is, would these work well together? On the sonos homepage, there is talk about the system working together, thus creating a dynamic where a sub allows the 3 and 5 to focus more on mid and high ranges. Is this true? Does it work in combo with older 5? Thanks!
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