Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have searched the web and forums to see if others had a similar problem as me - this is basically my situation: Just bought the latest Samsung UE75KS8000 TV, it has optical output and allows DTS Neo 2:5 and PCM - other options don't show (but looks like also also other formats may be possible, but they are "not active" as it looks, maybe because I have setup as optical output). HDMI Audio set as: PCM Audio format: PCM Output from TV: Optical Problem: I simply cannot get any sound from the TV to the playbar - playbar does work with streaming from Spotify and apps and also remove is linked to Playbar. Everytime I push the volume button on the remove it shows the an icon of optical output setup. I called Sonos support, as thought this would be a quick fix, but after a little while realized that this was something that would be a bit more challenging and arranged I will call back. Meanwhile I also went to the shop where I bought it, who also have Sonos products and was told
Hi I have problems using sonos with spotify after the last update of the sonos app/fw. When I start a playlist through spotify, I can usually play the first track, but afterwards it says that it has lost connection to spotify. If I wait a few minutes it works again. I have tried rebooting my computer, router, all my sonos gear and reinstalled the spotify service in the sonos app. I can also not play music through the spotify app, even though it is there as an option. It just says "connecting".
I received diagnostic code 6855999 and error code 1002. Sonos system has worked perfectly until now. Cannot play anything off spotify. Keep getting error codes and time outs. Ive changed channels. Ive refreshed IP address, reset everything including router. Uninstalled and reinstalled apps and still will not play my music. Ive reauthorized spotify. Will play spotify radio and tv though. Any ideas?
I'm trying to figure out why 2 of my Sonos 1's have disconnected from my network and no longer show up in my app. I recently updated my app. Initially it seemed that all 4 of my speakers were working well, but all the sudden, 2 of my speakers disappeared from my network. I tried rebooting and connection from a different device but still have same issue. Both speakers are powered on and in wifi range. What should I do? Do I have to re-add them?
Hello. I've experienced problems with the soundbar after the latest update. When we watch TV the sound suddenly gets low and starts making crackling noise (same as if the speaker is broken). First I thought this was maybe issues with the tv signals but we had the same issue with Netflix/Viaplay. It's been like this 3-4 times just today.
Has Sonos ever addressed the issue with minimum playback volume being too loud? I see comments going back to 2012, and the most recent I could find were from 2014, and it looks like a lot of people want to be able to go quieter, but Sonos has not provided a means to do this. I searched and couldn't find any more recent threads/comments. Thanks, John
I have been looking at the reviews on sonos and I fell in love with the looks of the system. I went into a local store to have a listen and was hoping that maybe I wouldn't like the system after all it is more costly than I was hoping to pay, but nope I love it. I have a medium sized room and I think so will start with a play 3. I would like to know what apps in Canada can I use to listen to music for free?I heard pandora is free but it's not available in Canada, at least not when I went to the App Store. I have an iPhone 5s that I will be using with the sonos app. Thanks in advance for any info or knowledge given.
Seems like I have a problem similar to others that I have read about. I have my cable box directly connected to Sonos soundbar using the optical cable. I have a 5.1 set up with 2 play 1's for the rear. Periodically when I play a source from cable, sound cuts out for a second. I don't think this is a wifi issue since this happens even when I play back a recorded show from the cable DVR. When I rewind and playback the same part that cut out, it does not cut out again. That tells me that it is not the recorded "source". I am playing DD 5.1 as seen in my "about sonos" for the playbar. What can I check? I already changed the Sonos network to talk on Channel 11 as it was on 6. No change. Can you give me ideas since I can not call between the hours Sonos support is available M-F.
I am getting 1002 errors when I try to access a library located on a local server using the amps or a play5 (old version). My playbar with sub and my play3s work fine. Recently upgraded to V7.0... Any ideas? Server is a Mac mini running Sierra V10.12.1. Have tried rebooting everything... also should mention that all players seem to work normally from other sources... frustrating!
I am trying to connect to soundcloud after buying a new phone. Because I lost my password on soundcloud I changed this password. This caused a problem at the service at my sonos, so I removed it and installed it again. During installation I need to give it access to use my soundcloud. But at that moment it jumps to my soundcloud app and says: There was a problem loading that url. Apparently the url from the sonos system is not correct anymore inside the soundcloud app....
Hey Guys, I currently own 5 x play 5's, 1 connect amp and 1 x connect. i have a couple of problems. 1. All players appear on my Imac controller but on my iphone only 3 of them do. I have tried resetting my controller but no luck. 2. I also experience drop outs where music is playing then suddenly stops and displays 'unable to connect to sonos player' diagnostics #6854320 Cheers.
I had Play 1 and all worked fine. Now I bought Play3 and Play5 and I cannot connect Play5 so it would work. System permanently suggest update which fails on Play5 with different errors. Any similar problems and solution suggestions? I tried all possible installations - just PLAY 5, all from scratch,... and I got errors: 30, 1013, 1101,...
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