Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
- 23,483 Topics
- 114,470 Replies
My SONOS Controller for some reason has stopped working on my tablet and mobile, and will only work on my Windows PC. The message I get is.... "Sorry, we can't connect to SONOS" I've worked through all of the troubleshooting to no avail. I know that both my tablet and phone are connected to my network via wifi but can't get the controller to work on any device other than my PC. I'd really appreciate any guidance or advice. Thanks in advance.
I spent close to 2k on our sonos system about 3 weeks ago. I absolutely am in love w the sound, its by far and away the best sounding system out there......When it works. This product is not ready for prime time, I am having the same error that are echoed throughout this entire community. Multiple times a day I am getting the "unable to play, cannot be found error", I have tried resetting router, removing/adding music library, etc. Nothing seems to work, on the TV side (78' ks9500) The sound goes out for about 3 second increments multiple times a day, usually right after changing the channel. What is profoundly disturbing to me is that when I look through this community, I see the same errors being reported for years and really no solution to any of the problems. Im to the point now that if this cannot be solved soon, I will be returning the product. The sound is magnificent but poorly executed software in my opinion.
I'm thinking of buying a songs connect so that I can connect it to my lg home cinema/surround sound. The problem I have is that the lg system only has one audio optical port(which is connected to tv). Can I connect it using the audio in/out ports on the back of the songs connect or do I need an optical splitter? Help please?! Thanks.
I suspect my Bridge has stopped linking in wirelessly, so I am losing a player in my system. I can add it to my system by ethernet cable and when I check in 'About my Sonos system', I can see it's there. As soon as I disconnect the cable, it drops off. If I try to add it wirelessly, I am told I need to connect the cable to add it to my system. I have done a factory reset and I still get the same issue. Anyone got any ideas? Thanks Patrick
Can anybody tells me why I cannot post a questions about debug systems? My Connect AMP won't boot after a update. It's out of warranty and I don't want to pay to fix it. the firmware need to be uploaded via TFTP but I need more infos... I tried to start a deep debug thread but the system don't allow me to post it... please help Thank you
Hi to All! I'm a fairly new user on the forum so please excuse any cock-up! The issue I have is drop-outs when using the ZP90 line-in(Living Room) connection to listen on the Play 3(Kitchen). They start after a few minutes, regardless of line-in source and physical location. I've tried iPad, CD and iPhone on the ZP90 line-in and all drop-out. I've moved the ZP90 into the kitchen so that it is close to the Play 3, and it still drops out. I use a 5 year old Bridge and Connect (ZP90uk) along with a new single Play 3. The Bridge is connected to the router. The ZP90 line-out is connected to a hifi amp line-in (Living Room) and I want to use the ZP90 line-in with iPad or other source to play music on the Play 3 (Kitchen) . My main reason for using line-in being I listen to BBC Iplayer Radio on catch-up which isn't compatible with Sonos. I use an Imac in the Kitchen to listen on Play 3 or Living Room hifi which is fine, suggesting that the ZP90 receives Sonos Wireless ok. Source
Hi guys, I just updated Sonos today on my iPhone as it alerted me that new updates available. I then tried to add a new speaker to my system. When I press add new speaker it says that I need to sign in first. When I sign in it doesn't register my email saying that I need to "sign in with the account that was used to set up this Sonos system" How strange! How can I fix this? Your help is dearly needed!!! Danni
I store my iTunes library on a Seagate 1TB external drive. When I attempt to add the location within Library Settings within the Sonos desktop controller app I get the following message: Shared Folder Not Added The shared folder on the drive can’t be added, because it is formatted using an unsupported file system. In this version of OS X, Sonos can only share folder on external drives formatted using the HFS+ file system. Can anyone provide advice / assistance on how to get around or fix this?
Beloved sister in law disconnected my play1 so She could charge her phone...when I plugged the speaker back in the iPhone app was telling me it couldn't connect to sonos. I did everything (restart router, wifi, turned off phone, stood on my head, you name it, I did it). Any help here? Customer service is closed for the weekend and I'm having a party tomorrow afternoon and really would like it working...please help!!!! Thank you!!!!
I wonder if anyone can shed any light on this. Recently - within the last three months - I've started. To get quite specific errors on my Sonos. The typical pattern is this: start playing a zone, and it will play fine for maybe 8 minutes or so. Then it will drop out for perhaps 5-30 seconds, then start again. Over the nest 10 minutes the drop outs will increase in frequency but drop in duration until the stream becomes on/off/on/off. Stop the stream, wait ten seconds, restart it and it will play happily and without interruption for hours. The problem doesn't appear to be source-specific. It manifests with Tunein radio, Spotify and music from the NAS. Nor does it matter whether the zones are started from a controller/idevice or by an alarm set on Sonos. And like all the best IT problems, sometimes it never appears, sometimes it does, and replicating the conditions that cause it to appear has proved not possible. I can provide a lot more information about my specific system,
Hi all. I'm a bit of a Luddite but I bought a NAS drive and set it up as per the instructions. So far so good. But since then, when I launch the sonos app on my phone, it fades in and out of connection, asking me to connect to wifi. This didn't happen before. The times when it drifts "in" I am able to find and play the tunes off my NAS. Is there anything obviously wrong with my new set up? Thanks.
I have a Connect wired via a switch to my Asus OnHub, which works very well. I also have 2 wireless Play1s as a stereo pair, which also work very well. In the Google WiFi App, the Connect shows up under device details as wired, which is should since it is in fact wired. The 2 Plays also show up as "wired" in the Google WiFi App device details and they are most definitely wireless, and SonosNet is disabled. I have provided this feedback to Google, I was wondering if anyone else with a similar configuration is also sees what I'm seeing in the Google WiFi App?
I like how you can play Sonos through spotify now, there are obvious deals going on between spotify and Sonos. I would like to be able to use the Sonos controller app, with spotify coming through, away from my speakers, and as my main music player on my phone. I tend to compose my playlists when I'm on the go. Which means, I never ever create playlists for Sonos. I would like to be using my Sonos app all day and not just for the brief time I'm around home. i don't really like the spotify app anyway. If I could use my Sonos app as my main daily music player, with spotify as a source, coming through the phones speakers, that would be great. Sorry, just dropping that here. Sorry if that wasn't clear.
My setup: a Mac mini connected to a Vizio TV. I have a Playbar connected to the TV to capture the sound from my mini (iTunes, the SONOS Mac app, Netflix, YouTube, etc.) To stream the music throughout our apartment, I have a Play1 in the bedroom and another in the kitchen; these are both getting a signal from the Playbar (I'm not using my Internet wifi signal to stream SONOS; i.e. it's in "Boost" mode, as you guys call it.) My problem: sound from the Play1s will randomly cut in and out. There doesn't seem to be any discernible pattern to it - it happens at various times throughout the day. And sometimes it'll go for days and work flawlessly, then one day I'll be streaming some music and the 1s will cut in and out. When it's happening, it seems to happen once every 30-60 seconds and the drop out lasts for a second or two, then resumes playing. The Playbar sound does not drop in and out (it's hardwired to the TV, so no surprise there.) The closest Play1 is probably less than 20 f
Hey everyone, so this is my first time using the forums and I'm really hoping you all can help me. I've had a stereo pair of Play:1s and a Sonos Sub in my room for the better part of three months without any issues whatsoever. They are positioned under my TV, near a cable box and an Apple TV. Recently I purchased a Pro-Ject Debut Carbon turntable as well as a Pro-ject Pre-Amp and connected them to my system using a Sonos Connect. Shortly after playing my first record, I noticed a faint buzzing coming from the Play:1s as well as the Sub. The buzz coming from the Sub's consistent, whether there's music playing or not. The Play:1s buzz's only audible when music is playing and for a short period afterwards. I began to troubleshoot and tried to look online for the cause of the noise. Here are the things I've tried: - First I cut power to the turntable, Connect and Pre-amp, all of which didn't help my situation. - Then I powered off and powered back on the Sub and Play:1s, still buzzing -
I've been running into difficulties adding CR100's (The Russian Ipod's) and the CR200's to Sonos systems since the release of 5.2. Has anyone else experienced this issue? When adding to the system, it says "connecting" but this ends with an error message. This has happened on two separate systems. System reboot, different Sonosnet channels, factory reset, different router, using a Bridge, using a Boost etc. without any luck. Thanks.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.