Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have multiple podcasts saved in My Sonos from TuneIn. In recent days, I find I am unable to begin those podcasts on my Sonos speakers from an iOS device (iPhone or iPad). I CAN begin them from my Mac, however. Also, if I begin a podcast from the Mac, I am able to add one of the podcasts from My Sonos to the queue using an iOS device and those play fine in turn. Music streams from my Mac well with an occasional dropout.My Mac and iOS devices are up-to-date with their soft/firmware. My Sonos speakers (three OneSLs and four Play:1s) are also up to date. (However, I suspect the problems appeared after the latest Sonos updates.) It doesn’t matter whether I connect my speakers directly to my Wi-Fi or use SonosNet, the problem is identical.This setup has worked well for me for three years.I have talked with the kind people at Sonos on the phone, but to no avail. Your suggestions are most welcome.
Since last app (Android) update April 12, just discovered my Music Library has not been updated since April 12. Manually scanned and still nothing since the update. Figured I would reinstall the app, now nothing on the music library Folder name shows up but nothing in the folder. All music is visible in Windows Media selection but that is still unusable due to the order of titles. Any ideas?
Hi AllI've been having some issues with my Sonos network. By manually selecting my WiFi channel (1,6 or 11), I can get the system working perfectly. However, after a while of working fine, one or more of the speakers will disappear from the app and can't be found. By manually changing my WiFi channel again to a different channel, the system reappears in full (without the need to do any reboots, reinstalls etc.). It's frustrating as I can't find a permanent fix. Any help gratefully received!Thank you.
I cannot seem to get the Arc and the Move to get their WiFi signals from the same network. The Arc is connected to a Sony Bravia TV via HDMI arc, but does not have an ethernet connection. In the S2 app, I have a single WiFi network specified. But the Arc isn’t getting its WiFi signal from my primary router - the Move is. That difference is problematic when I group the Arc and Move.
Im building a new house and wanted to build Sonos into it.I currently have a Sony Bravia 4K UR3 TV which is connected to a Beam Gen 2 via eARC.Connected to the Beam are a Sub (gen3) and Two One’s as surround (I also have another 4x One SL’s on their way).I have been through various fora looking for the answer, I have tried with the TV output settings: Audio Output, A/V Sync. eArc, Passthrough etc.Restarted the TV and Beam.My usual Freesat viewing is not affected at all.It’s Discovery Plus and Netflix I have a problem with.. the audio is delayed ?Does anybody have any idea how to get around this problem, it’s sooo annoying to me :(
Folks,Third attempt to “re-discover” a missing room. It happens to be my “tv room” that worked beautifully for years. My 75” QLED is connected to my SONOS playbar … my playbar is paired to my Gen 1 SUB that is paired to both surround Gen 2 Play 5’s. I talked to 3 different Sonos Customer Care folks on 3 different occasions and they suggested 3 different “work around” fixes. None of them worked. This most recent one - probably the most frustrating one ended the call by instructing me to call my router provider to ask them to remove all “access points”. Are you kidding me.? I then have to call Sonos back to then readdress the problem… more system diagnostics. It’s been 3 weeks now that due to a Sonos Update that has rendered my System… Expensive system as well - USELESS. If there are SONOS folks reading this… this most recent case number is 03897942 that once again… for the third time was unable to resolve the issue. ANd quite frankly speaking to 3 different people providing me with 3 di
I have several older Sonos devices which I had been connecting to my router with a Sonos bridge. I replaced the router with a Netgear Orbi Wifi 6 mesh network and connected the bridge to an Ethernet port on the Orbi, but the bridge does not connect to the router. Repowering the bridge or pressing the connect button have no effect. Suggestions anyone?Thanks,Tony
Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t
I have two Sonos ones in my bedroom one is a first GEN the other is a second GEN. Prior to using them in my bedroom they were surround speakers in my living room. I have since taken them from that group factory reset them then pair them together in stereo mode. My problem is only one speaker plays when it's in stereo mode. It's not the balance issue because I've already checked that. Sometimes if I airplay through my laptop it'll do stereo mode but most the time it's only one speaker even though they're both paired together. I factory set the speakers a few times now and still the same issue. So I have decided to put them back as surroundsound and move my Sonos play one speakers that were surroundsound's into my bedroom. I also am having the same issue with my Sonos play ones. They are in stereo mode but only one speaker plays a sound even though they are balanced correctly. I have factory reset them as well and that still doesn't fix the issue. What am I missing here? My Wi-Fi connec
HelloI’ve recently upgraded my Playbar to a Arc. I have 2 Play 1’s as surround speakers and the system has been faultless until I swapped them over. When I turn my tv on I have to disconnect my surrounds and reconnect them again for them to work. The only things I’ve changed is the Playbar to Arc and I’ve turned the Arc’s wireless on due to a Ethernet cable breaking and I don’t have a spare. I have just ordered a few Cat 6 cables due to arrive the weekend but this shouldn’t be happening should It?
Hello , I recently added the sonos arc to my TV setup. Below is how I have it hooked up Xbox Series X to LG C1 HDMI 3 Sonos Arc to LG C1 HDMI 2 (e-arc) The Sonos Arc seems to detect the right Audio Codecs for Apps that Run Native on WebOS. For e.g. If I play something that is Dolby Atmos on Netflix & I check the Audio-In information on the Sonos S2 App, It tells me it is Dolby Atmos (DD+). Similarly if I Play 5.1 it tell me that it is Dolby Digital 5.1, Or if I play the local news channel, it tells me that the Audio In is Stereo PCM 2.0 I then tried to switch to Xbox and configure it to work correctly. This is what I did Settings > General > Volume & Audio Output > Speaker Audio > Dolby Atmos for Home Theater (HDMI) Then go to Advance > Audio options > Allow pass-through. I then tried to launch games that were Atmos supported (Halo Infinite / Gears 5) I can see the app display the correct codec for Audio In But when I launched a game that was not supported b
I have run a split system for a long time. This is still noted as a supported configuration on sonos.com here: https://support.sonos.com/s/article/4845?language=en_USI just returned from vacation, and while away I used my sonos S2 app on a different wifi network (with some of my s2 devices).When I returned home, the S2 app connected just fine to my S2 devices.HOWEVER… My S1 app wouldn’t connect to any of my S1 devices. So, I reset it. The usual process is that it asks me to press “mute+volume up” to identify which system I want to connect to. However, it doesn’t do that… After resetting, it just ‘finds’ my S2 system without asking me to press any buttons. Of course, the S1 app isn’t compatible with my S2 system so it just complains and tells me to use the S2 app. I tried the desktop app and had the same problem -- it finds the S2 system not the s1 system.How do I reconnect to my S1 system?? I have submitted a diagnostic, but it was from my S1 app while connected to the S1 system
Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot. All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?
The Sonos website states that the PlayBar works with S1 and S2 App controllers. When I try to complete setting up the PlayBar to the S1 App, I get an error message before completing the task. I need to use the S1 App as I have an old Connect:Amp for my rear speakers.What is the work around please?
Hi, I recently got new wifi router = new wifi. Now my Sonos app work slowly, also my Sonos products (Arc, Roam and 3x One SL) are not working correctly. Firstly, only Arc could work - I always airplay music to Arc and then via Sonos app I stream via 'everywhere' button to all other. Now in app it can be shown it is playing music everywhere, but in real it works only in Arc and in One SL. But it doesn't play music from all ONE's and Roam at the same time! Always 1 or 2 ONE are problem and sometimes Roam. Roam works only when played alone. But also if I stream via Airplay music to my Roam and spread it to other Sonos in my system via 'everywhere' it just doesn't work. If I connect more than 1 Sonos One I had the wifi extender report. Anyway I also tried unplug all of them and replug, I tried to disconnect and reconnect… I just did anything and still it doesn't work. I am desperate because I am addicted to my Sonos system. Please help me. EDIT.: I disconnected all of my products, disconne
In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?
TV is eARC compatible. Samsung QN95A If i set my TV to PCM I -get 2-channel stereo sound only. If i set it to Through-Put, Audio is out of tune, about half an octave lower than what it’s supposed to sound like and the surround SL speakers are extremely choppy. Dolby Atmos content and 5.1 content works fine on Netflix but I can’t get it to work with my Nintendo Switch. Switch outputs LPCM 5.1. Isn’t that supposed to work fine with the Sonos system? I would love to hear from any Sonos and Switch owners that use these products in combination with 5.1 working surround.
Set up:LG C1 OLED using eARC and Pass Through Sonos Beam (Gen 2) Sonos SLs (set up as surrounds) Apple TV 4K 2021 (sound output Auto, Atmos ON) Xbox Series X (using Dolby Atmos for Home Theater)TL;DR - If you have both the Xbox Series X w/ Atmos enabled turned ON and the Apple TV 4K w/Atmos also turned ON (both on separate HDMI inputs), when you try to watch Apple TV content that comes in with Multichannel PCM 7.1 (e.g. Bob’s Burgers on Hulu), there is no sound output from the apple tv when playing the actual content. Interestingly, the navigational audio from apple tv (boop, boop, boop) works when navigating the menus (e.g. browsing Hulu), but as soon as you try to play content (e.g. start an episode of Bob’s Burgers) it will have no sound output 100% of the time.To make it even weirder, while pausing Bob’s Burgers, if you unplug the HDMI cable from apple tv multiple times you can on occasion get audio to work altho the audio channels are then incorrect - the vocals come thru the rear
Hello. My Play:1 speakers are connected to my Playbar, and while watching TV, the surround sound cuts out constantly. It mostly does not work, and only works in spurts, intermittently. The sound works fine when playing music via Spotify.I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!
Hello I have had a Sonos Play 5 (gen 2) in the same location for well over a 1-2 years working fine. Its recently dropped off my network. I have found that it will connect to the sonos network via wifi if I move it directly next to a sonos Five only until I move it back to 1 room over. I have tried changing sonos net channels, and power cycling all the sonos devices in my home no impact. I have preformed a factory reset as well no change. I plugged it in via Ethernet for diagnosticDiagnostic report: 542547821
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