Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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My Sonos move suddenly stopped playing back music, or plays intermittently. Whether playing directly to the move or in a group - example, I create a group with other wired and wireless devices… it shows the music playing on the Move along with the other zones, but there’s no music coming out of it. The other speakers/systems are playing fine. Nothing has changed with my network, the Move is in the same spot (even tried moving it closer to the router)… one test today - I started a song in a group with the Move and two other devices. The other devices started playing, the Move did not. 2 minutes into the song, the Move started playing the same song but from the beginning (so it was way out of sync), played for about a minute then stopped. Now won’t play. I’ve tried resetting the Move already.I’ve had two chats with support already, no resolution - just curious if anyone else has experienced this.
The app stopped connecting to my Sonos speakers yesterday, don’t think I performed any updates. It just goes to “Not responding” immediately. I tried resetting the app and when I hit “Connect to existing speakers” it again locks up “not responding”.When you reopen the app, if you click on any button, it stops responding.It generates a report to send to Apple which doesn’t make any sense to me.the iOS Phone app and iPod app works just fine on the same network.Any ideas? It’s unfortunate that these Sonos devices continue to have problems, I really like them. But for the price I would think they could perform at least as well as an Echo device which pretty much works seamlessly.
Hi folks, After 3 hours of battling and troubleshooting, I felt I had to come here and seek advice! 😀 I have a Sonos Beam Gen. 2 for my TV, and I just bought 2x Sonos Symfonisk Bookshelf speakers to use as surround sound speakers. However, I have spent 3 hours trying to get them to connect and register on my network....here's what happens:- The Sonos app recognises the speaker when it's first turned on, or if I factory reset it- I connect to the speaker, and scan my phone as indicated, which works fine- After connecting to the speaker, the app then tells me that it's connecting the speaker to my WiFi network. This process takes at least 3-4 minutes (which already seems suspicious), but eventually says that's it's successfully, but I may need to remove the power and reconnect it before it shows up in the "system" tab.- No matter what I try, the Symfonisk's never ever show up in the Sonos app after I install them! And here's what I've tried so far: - Unplugged each speaker and plugged t
No options for Ray owners yet on the forums I see! I’ve spoken to both Sonos and Samsung about this and neither can resolve it. I’ve discovered that this model of TV possibly isn’t capable of passing through a DTS signal via Optical Out. I’ve tried this with several bluray discs on both a PS5 and a Sony UHD player. Under Expert Settings Bitstream is selected. When receiving a Dolby signal, it allows to choose between Digital Output Audio Format PCM or Dolby Digital. With DTS, only PCM. Would that PCM signal be the TV outputting 2.0 or the Ray receiving the DTS signal and outputting it as 2.0? Unless the Sonos can’t process a DTS 7.1/5.1 True HD signal? Does anyone know? It’s still a bit of a mystery. edit - it seems Samsung only allowed for DTS passthrough on TV’s from 2020 onwards. Mystery solved; but if anyone else is having the same problem, there’s your answer.
Just as my Sonos Play:1 and Sonos Play:3 is setup in Stereo, og had the same intention with my new Sonos Roam.After Stereo Paring, they can stay paired for some days, but unfortunately, they keep randomly unpairing for some reason, and i have to start over again.The Roam unpairing can happen out of the blue, - or when network/power or something else do change. Though, my Sonos Play:1 and Play:3 keep being Stereo Paired. So Why Not the Same With Roam? I hope this will be fixed.
Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?
Since about May, the alarm on the Move has stopped working correctly. I keep it in the hall on the charging station, and at night I take it into the bedroom, where I leave it as an alarm clock, while the charging station stays in the hall. Up until May everything was fine, the alarm in the bedroom in the morning worked fine. But since May the problems started. The device turns on, but nothing plays. The Sonos app (S2, iOS ver 14.8.1) shows that it is playing, but the unit is silent. To start playing after that I might have to reboot the Move. It is important to note that the network configuration and network equipment had not been changed. What I did: I completely reset Move, reinstalled the application and reset the modem. But nothing helped. Who has encountered this and what can be done?The version of hardware: 220.127.116.11-2.2
I have two play 3’s set up as a stereo pair in my office. I’m getting constant song skipping when playing files from my sinology NAS. I have a Move in my office which doesn’t seem to be effected. Both 3’s are hard wired. I get error messages in the app saying a song can’t be played or is incorrectly encoded. I have created a support diagnostics = 378399938.I have a play 5 in the house. As a test I moved it to my office & hard wired it to the office switch. It seemed to work fine. Could it be the Play 3’s being older can’t cope?
In short, I never seem to be hearing noise from the surrounds- most of the sound just seems to come from the ARC and that’s it. I have a SW too- which is hard directionally to see if it’s coming from there too. I’ve got it all set up in my system as part of the ARC- i.e. the 2 surrounds and SW are hooked in thru that. But never quite seem to hear the surrounds...any idea what’s up?
We just had a Sonos Arc installed with new SAMSUNG QN65S95BAFXZA OLED 4K TV. I noticed that every time I turn off the TV with the Xfinity remote and then put it back on, there is NO volume. I have to click the volume button to get sound. This is very annoying. How can I fix this? Thanks for the help.
In all of my lists that I’ve created within my verified Google YouTube Music , there are always several songs that I cannot play because they appear greyed out. And have this icon on the left of a circle with line through it. It only happens with certain songs and I can play those directly through youtyube music so the wrong answer is that the song is no longer available, I’ve removed and added again to verify thats not the case.
I’ve just been staying at my mum’s for a few days, she has a Sonos system comprising of an Arc, Amp, One, One SL (and a Move & Roam).Currently running a completely wireless set up.It just doesn’t work that well, frequent drop outs and speakers disappearing etc. Having moved the 2 Ones yesterday plugging them back in their normal locations this morning one of them wouldn’t reconnect.I think the ideal would be to cable the Arc or the Amp but this would need a hole drilling through the wall and I’m limited to how much time I can really spend there sorting it.Will a Boost do the same as wiring a speaker and automatically switch everything (apart from Roam & Move) over to SonosNet? And if I send her one in the post is it just a case of plugging it in and adding it to the system in the same way as a speaker? In contrast my system, with more speakers but the majority of them wired, just works pretty much flawlessly. cheers for any input 🙂
I’m having a continual problem with BBC Sounds that feels a lot like a bug. Every day, the BBC Sounds stops playing at some point. When this happens, the Sonos Play:5 refuses to play anything else. It won’t restart Sounds and it won’t play any other app. Only a power cycle gets it back. This is getting pretty old.I thought it was a probably a Wifi problem (I have UniFi APs and switches) so I plugged in the Ethernet and let it run hardwired. Same problem. Checked all the obvious but geeky network stuff (it’s not being blocked on STP) but I’m none the wiser. The Sonos network interface remains up (it’s pingable) but the controller looks like it’s locking up somehow.Anyone else seen this? Any thoughts? We just stream BBC Radio 4 so it’s not like it’s doing anything complicated with Sounds.
I have a customer who runs a gym and has a Connect connected to his soundsystem. He is having regular issues with the mornings alarm not playing the radio channel via Sonos Radio but goes straight to Chime. We’ve tried to change radio stations but the issue is still there. It does not happen every morning but more sporadically, so its hard to track. Went there today to do some more testing and we are having problems with radio channels. I tried different services like Sonos Radio, Tunein etc. but none streamed the radio. Added my spotifyaccount to check and that works like a charm. After an hour of tinckering the radio started playing again… =/ PC has been restarted, Connect has been restarted, Network is ok (Lots of other stuff connected which has no issues at all) Diagnostic:1937825018 - Can anyone see if anything is logged here? Thanks, Jan
I’ve had this setup for a year without any issues and now all of a sudden, my rears and subs syncs out with my arc…I can easily notice because I hear echoes and when I pause the movie or show it will continue to play for a second. Only resetting the power on my speakers fixes it then it comes back later randomly. What gives ? I didn’t pay $$$ for this sort of inconvenience.
Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? It’s not a cheap device and I don’t want to compromise on its quality. Thank you all!
Our restaurant has two Sonos 5 in stereo mode with a Sub, and then 2 separate Sonos 1. We constantly have problems with speakers dropping out and dont know how to fix?We have a Sonos BOOST. We also use a Sonos Connect to connect a digital music player. Toggling these or the speakers on and off doesnt seem to help. Maybe its a Wifi issue? But I checked and every speaker is on the Boost network. Its maddening! Any advice much appreciated Diagnostic: 362934694
I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.
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