Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi All,Since my last post I have added 2x Five’s. So, I have a Beam & Sub.2x Five’s at rear as surround (although in settings I have no way to control the “Surround audio” - I cant set the distance between myself and the fives.. I could when I had 2x One’s as rear surrounds)as the front stereo pair I have the 2x One’s.The problem is, when I want to watch TV I have to turn off the 2x One’s as they create an echo (These One’s were forced into a different room - TV Room 2.Music is fine with everything on.I would have thought this set up would be the perfect 5.1 ??I am probably doing something stupid as I’m tired :(
I have an Amp connected to speakers on a deck and today there was no sound coming from the speakers. On the app everything looks like the Amp is connected as it’s indicating music is playing. i checked the volume and to make sure it was not muted and it wasn’t. I tested the speakers by connecting them to another Sonos amp and the music was no playing. I then tried to connect the Amp with the issue to another set of speakers and still no sound but looks like music was playing on the app. Wire’s are connected via the provided screw clamps I removed those clamps wiped out the area and then connected the speaker wires to banana plugs and still no sound. Has anyone else had a similar issue? Amp was purchased in 2019.
Play 5 speaker decided to blow on me after about 2 years. I don’t even listen to music with loud base. I have about 20 different Sonos speakers and this is the only one I’ve had problems with. I contacted online service team and they said because it’s “out of warranty” i have to pay 400 dollars to replace. Plus I have to send this blown speaker back. So I have to pay 400 on top of what i originally paid? That just sounds crazy to me. I’d think that these speakers should last way more that two years for the price point. Makes me want to just take my money elsewhere
I have set up two both the S1 (for my old Play 5) and S2 operating systems. But, occasionally when I open the S2 app I get a screen which tells me the system includes products that aren’t compatible with S2. If I go to “more options” and “about my system” it lists the Play 5 with the S2 OS. I cannot see it as a room anywhere else. How do I get it off the S2 app to stop this happening?
Hello, I’m looking to upgrade to the LG C2 and getting the Panasonic UB820K 4k player. I’m currently using a Samsung Q60A and my PS5 as a player. I have my Sonos Beam (Gen 1) connected to my TV through the HDMI ARC, and I got two Sonos One connected to the Beam. My question is can I just run the same HDMI to the TV, while plugging the Panasonic to the other HMDI* on the LG C2 without any problems?*The LG C2 has an HDMI ARC/eARC not sure what the difference is. but also an optical cable. Back of the LG C2 The back of the Panasonic has a Audio Out and Video Out that’s why I’m confused on the setting this up. (I know the Beam Gen 1 cannot do Dolby Atmos, looking to upgrade to the ARC later down but I just want to have the best possible color accuracy with the player at the moment)
Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected. The group audio delay was set to High But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.
Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?
After the latest update today I can not end a session started from Spotify. On one of my speakers it reads session started from Spotify. I used to be able to click on the speaker and then click end session started from Spotify. Now when I click the speaker it simply goes to Spotify app.
Hello.Arc connected with LG tv with eARC.Atmos works great, so does Dolby Digital Plus 5.1.But PCM 5.1 produces no surround sound.The app is saying I am listening to Dolby Multichannel PCM 5.1.Using netflix as the streaming service.Isnt PCM 5.1 supposed to produce surrond sound ?Anyone has any idea why ?Thanks! Cheers, T
I have an Amp in my living room, which is connected to an eero router via Ethernet and a Symfonisk in my bathroom connected to sonosnet. The bathroom speaker is involved in a couple of HomeKit scenes. Whenever one of the scenes is triggered, the Sonos app will show both devices as grouped, but sound only plays in the bathroom. This is not necessarily a problem, but it seems that they’re then never ungrouped. As a result, if we try to airplay music from a HomePod mini in the living room later, nothing will play until they are manually ungrouped. Does this sound like expected behavior? I would really like them to never become grouped in the first place. Does anyone know how to prevent this from happening?
My Sonos system (Sonos 1 and Sonos 2 (with pretty much useless Alexa built in)) is constantly going offline. It is really annoying. My internet is very fast and the computer that I am using is an i7. Any suggestions on how I can at least reduce the frequency of this happening? Thanks.
Hi, I’ve noted a trend in what I’ve read here about this 14.6 issue in that the Arc is the predominant soundbar. My soundbar is a PlayBar and I use a Boost. When my system is stable I don’t experience audio drop outs I just get up in the morning to find my surround setup not working, i.e. the sub and play 1 satellites not present in the app. Sometimes, like now, they appear ‘on their own’ without any intervention. My diagnostic file is file ref: “321963361”. I took this dump when the system had lost its sub and play 1’s. The main purpose of this post is to flag that the 14.6 ‘drop out’ issue is not exclusive to Arc (or Beam for that matter). I’ve previously been through the ‘missing products’ cycle but the issue re-occurs.
I have got an arc+two symphonisk’s+sub. Is there a way to make only sound two symphonisk’s+sub without having to remove ARC from the configuration? Sometimes I have got my children in front of the tv and I want to keep disabled arc only, but reproducing music through two symphonisk’s+sub without affecting the configuration. Anyone else with this issue?
Hello, there are times which I want to use my Sonos speakers for music only and allow my child to use the television to watch cartoons with the samsung tv speakers (Samsung qled 2021 model).The trouble is that even if I select in the TV “TV SPEAKERS” instead of “E-ARC”, it will play sound through tv speakers 2-3 seconds only and then the tv will connect again to the Sonos Arc.Is it a way to avoid this?In the settings inside Sonos app I have found an “auto connect tv audio” parameters, which it only don’t stop the music reproduction from Sonos speakers if playing but the tv will stay muted with Sonos output anyway. Is it a know bug?
Hopefully other Telus Wifi users will find this post helpful and maybe share my pain. Telus upgraded my router to the white Arcadyan router that looks like a trashcan. The router’s performance is good, but Sonos is unstable, especially when trying to Airplay content to the speakers. I understood that Sonos speakers use the 2.4GHz to play media content, but they also use the 5GHz band for operational tasks (inter-speaker communications). When logged into my router’s management GUI I can see the speakers are connected to my Wifi network. However, what I didn’t realize, and thankfully what a Sonos support call confirmed, was that the speakers were locked to the 5GHz network. When I reconnected my speakers to the new Telus network they initially connected to the network on the 5GHz band. The Arcadyan router broadcasts the same network name for both frequency bands, and it decides which device is assigned to which network band (2.4 or 5GHz). You can turn off specific bands in the admin inte
Got a new Virgin Hub 5 and it will connect wirelessly to my Beam and One SL. If I put Ethernet cable into either of them they appear and then I go into settings, manage network and follow instructions to set up new network but then it does not find any devices. Chatted with 5 agents about this, and spent hours trying to resolve using all the online guides and still not working. I changed my worries router settings to b/g/n as advised by a live agent, but this has still not worked.
Hi,I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.
I recently had to change my main email address and so changed it in my Sonos account. This automatically changed it for the community login as well but I have lost all my community topic history.Does anyone know how I can get it back….? Logging in with the old email no longer works...🙁
A few updates back on the Sonos 2 app a bug was introduced. My hard wired Connect Amp when playing my Music Library (iMac/iTune match ethernet) disconnects for ~ 10 seconds when it gets to the last 30-35 seconds of the song. Happens on every Song. I spent most of a day on off the phone with Sonos support. We ran through all the scripts they have, even wired the amp directly to my router bypassing the switch. Nothing worked. I finally unplugged the ethernet cable and went WiFi instead, that fixed it. Plug the ethernet back in and the problem comes back. It’s very re-producible, you can forward a song to the last 40 seconds and just watch it happed. The IOS and Mac OS apps show no error, they just continue to count down the song time as the speakers go off then back on. I ran constant pings to the Connect Amp as the drop out happens, they all go through no problem witch further points to a software issue, network is working fine. I’m guessing not many people have there connect amp hard w
I have a Playbar with sub and two One SL set up for my home theater. Every few days the right speaker goes missing in the app. I can typically readd it by going through the missing device flow in the app and unplugging it. It’s really a hassle. The Playbar is hardwired with ethernet. I’ve already tried switching between SonosNet and WiFi setup but it makes no difference. Also switched left and right speaker and it’s still getting dropped, so I doubt it’s the speaker hardware. Diagnostics submitted 590785251
My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen. This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues. The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening? Is it possible that the 2nd move is just overloading my wi-fi? My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?
This is a very large Sonos playlist of tracks on my NAS that I can’t seem to play any longer. It played fine for weeks before. Here are the steps I’ve tried:restarted router (twice) unplugged all Sonos components and restarted from scratch delete the NAS as a music source and re-added it smaller playlists still play fine
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