Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, I used to have only a Play:1 and just got an additional Ikea Symfonisk player. When one player is connected via Wifi and one via Ethernet, both work fine. When both are connected via Wifi, the Sonos controller only finds one. However, my router shows both and I can ping both. So the Wifi connection itself looks fine. Interestingly, both have the hostname SonosZP. When I unplug any one of the two players from its power supply, the remaining one works fine with the Sonos controller. Can you help me? Kind regards Marcus
I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds and lasts for several minutes at a time What causes this and how do I fix it? Should I return it to the store for a refund? Thanks
Hi, newbie here so please go easy on me. We keep losing the Sonos on our WiFi....start the app and it can't find Sonos. We had a Bridge and now have a Boost connected directly to our Virgin Media hub and it still loses it. The only way to get it back is to remove power from the Boost and reapply. Am I doing something wrong? It's really frustrating to have to go turn the power off then wait when I should be able to connect immediately. Thanks in advance.
Hi, this is to continue the discussion on the previous topic which was closed.Does anyone has news on this? The issue persists on my system, since the launch of Atmos Music on Sonos & Amazon last December.To reproduce the issue:On Sonos Beam Gen 2 or Sonos Arc with Amazon Music account; Select a Station from Amazon Music that has a mix of Atmos and HD/Ultra HD tracks, e.g., Today's Hits; Start playing and DON'T skip songs (be patient!); If, by chance, the first track is Atmos, it'll play fine; Wait until an Atmos track starts playing after an Ultra HD or HD track; The volume will be so low that you can't barely listen to it; Tap the pause button; Tap the play button; The Atmos track will resume playing at the normal volume; If, by chance, the next track is also Atmos, it'll play fine; Return to step 5 (the issue will always happen).I have opened a ticket with Sonos support in December, but no solution until now
A new Mac UI glitch appeared recently: after adding an item to the Queue, there is a brief delay, then the entire app window blinks / refreshes. It goes black, before redrawing. Easy to work around, but very annoying. Is this a known Mac OS bug? Mac OS Catalina - 10.15.2 Sonos version 10.6 / Build 54272031
I have multiple clients that are experiencing issues when listening to Apple Music through their systems. Every other streaming service works fine and one of the clients Connect is hardwired into the network, so I highly doubt the issue is a Wi-fi interference problem. I point this out because after looking through these forums that appears to be the go to solution for Sonos is to point the finger at the home network, and then wash their hands of it. My question is, has anyone found an actual viable solution or explanation to why apple music seems to have so many issues on playback? Thanks in advance Josh
Diagnostic 1267141251 One of my Sonos ONE SL has suddenly decided to stop accepting Airplay. My Amp and other 2 ONE SL are absolutely fine. I’ve tried resetting it, moving the room its in, rebooting my router and my BOOST, restarting my Apple devices. No joy. I’m really confused and frustrated. Please can somebody have a look at this for me?
Hi I have multiple Sonos units in my house but will post about 4 of them. In the main family room I have a player, a sub, and two play 3's as surrounds. The app says the sound is 5.1. Occasionally when watching TV (We don't really use for music) the surrounds and I think the sub stop putting out sound. The player continues to work. The Sonos were connected via a bridge that was connected via ethernet to the router and I thought that may be an issue. So I have just changed to use wifi but the same issue occurred. Wifi speed in this room is 9.73mbps upload and 32mbps download. Can anyone suggest a solution? Thanks for any help. Josh
The Sonos app on my mobile keeps asking me to re-authorize Deezer. Any attempt to re-authorize using my premium Deezer login&pass fails. On the other hand, opening a browser on my laptop authorizing to Deezer on the web with the same credentials works just fine. Additionally status.sonos.com tells me there is "degraded performance" for Deezer. Can you please explain what this is all about? When is this expected to work again? Many thanks
Well, guess what shocker if the century, Sonos doesn’t work again. This is the absolute worst product I have ever owned, if you are thinking about purchasing it run and just throw your money in the trash, it will be less painful. Instead of having somebody on this forum try to talk politely about how to solve the problems here is an idea, go make a product that works to begin with. Absolute garbage.
For years amazon music has worked fine without issue.Within the last few weeks it keeps failing raising an error message:Your Amazon account is missing required information. Please go to music.amazon.com on a computer web browser and update your information. It may take several minutes for your account information to update. Going to music.amazon.com doesn’t show anything thats an issue, the account is up to date and can play just fine through amazon. I can remove the amazon account from sonos, then re-add it, and music will work fine for a couple hours then fail again with the same error. Having to do that repeatedly is a giant pain. Any help on how I can get back to this just working?
I have a sonos system that we are trying to set up on a buisness network. we have a connect amp in one building and a play 3 in another. these are both on the same network. I can control both speakers from either building and can use a streaming service on both. when we go to use the line in it shows playing but there is no sound in the second building. both speakers are connected via ethernet. thanks for any help
hi all,I have just switched home broadband to Three’s 5G service. In switching WiFi services to the new setup I have gone through the requested steps but when I plug one of the Sonos One’s into the router via ethernet cable, it simply doesn’t recognise it. I can see it’s connected when I jump into the router settings on my browser (though this happens sporadically).I called support who said I should speak to Three about changing the router settings. This included splitting the channels into both 2.4 and 5Ghz with WPA2 security. I’ve done that now but still nothing.FYI, I have a Playbase and two Ones set up in one room. I have since tried connecting the router to the Playbase as well without any luck.I saw another post about changing the 2Ghz bandwith to 20Mhz and the Channel to 6 (see screenshot) but no dice.Any help would be enormously appreciated!
I have issues playing Apple Lossless files from my NAS. These problems are easily reproducible but have me vexed on why they happen. All music files on my NAS are ripped to Apple Lossless or FLAC, with bit rates never exceeding 1300 kbps (sampling rates of 44100, usually), all within the confines of the accepted formats by Sonos. When I play an album, I get the weird problem that one or two songs on the album may play and the remainder does not play with the "Unable to play ... - the song is not encoded correctly" error. There is no visible difference between albums (at least to me). Some sample info on a set of files that play (gathered using afinfo on OS X): [i]File: 01 Dance Into The Light.m4a File type ID: m4af Num Tracks: 1 ---- Data format: 2 ch, 44100 Hz, 'alac' (0x00000001) from 16-bit source, 4096 frames/packet Channel layout: Stereo (L R) estimated duration: 264.000000 sec audio bytes: 33328069 audio packets: 2843 bit rate: 1009722 bits
Hi, I think there may be an issue with my Playbase’s wireless abilities. I can only connect it to my home network via Ethernet and, once paired with two Play 1s, the play ones won’t play any sound. They all show as “connected” on the app and, oddly, I am able to adjust the volume on the play base using the volume controls on the Play 1s. I have tried everything I’ve read and cannot get the surround sound to work on the Play 1s. Thanks!
Hey all I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again! So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off? Thanks
Hello, last week Ive found my Sonos 1 without any light, so I started to troubleshoot and the yellow part in the picture is damaged, plastic and wires are cuts. DXTPQ2020-225, didnt find any parts info for replacement, any idea ? Thanks [img]b2ba871b-6957-4423-a0ac-104a5a97a5c4.png[/img]
Lately, when I manually update my Music Library Index (consisting of music stored on an external NAS drive), it takes upwards of 20 minutes to complete. Historically, it's always consistently taken about 3-4 minutes. This increase occurred all at once, as opposed to gradually. I haven't made any changes to my system hardware. I was wondering if this is a known issue, or if it might be indicative that my equipment is nearing the end of its useful life. Any help appreciated. Diagnostic #7471630 submitted for this request. Thanks.
I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine. I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!
I own a Playbar and a Samsung UN55KS8000. I cannot get the Samsung smart remote to pair with the Playbar and control sound. My TV did not come with an IR blaster. What can I do? I do not want to use a universal or separate remote. What steps must I take to control the Playbar sound with my Samsung smart remote?
Spotify is constantly skipping songs in the last few weeks after the software upgrade, no issues prior. Have spoke with 2 customer service reps, been on hold for hours, restarted the system and modem, and no resolution. My internet speed is fine and that's been confirmed. No issues on pandora from what I've heard. Suggestions?
What is the problem with certain Asus routers (specifically I have the RT-AC68U) that have more than one wired Sonos units? I am quite certain it is an Asus problem but was hoping that someone could give me some specifics about what the problem is? I am very technically adept however it has taken me hours to pinpoint that it was actually Sonos causing problems with the network. Again I am sure it an Asus firmware problem because Sonos works great with other routers. However I REALLY like the RT-AC68U and would like to keep it, and would like to provide Asus with some feedback from a Sonos expert. Please just let me know if you have any input on this topic. Thanks.
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