Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a One, Play:3, and a Beam. The Beam is wired directly to my TV and is great. No issues.The One and Play:3 stream through WiFi and constantly give me problems.Songs played through Amazon Music or books streamed through Audible pause, skip, or stop frequently. Audible books through the One are unlistenable because it will pause, then skip entire chapters. The app tells me that my internet connection is unstable, but I can literally put an Amazon Echo Dot 2nd Gen in the same place as the One or Play:3 and it streams through my WiFi with no issues. Has anyone else had an issue like this?
System 2 x Play 1. Sonos app on PC. Media on QNAP NAS. PC & NAS hardwired to Router.Trying to add Music files to library. Building from scratch. Adding folders serially. Once the total number of files becomes large the addition takes a very long time until it reaches the point were the system just spins indefinitely. Had about 30000 songs added and cannot add anymore.Eventually system seems to time out with Music Files Not Available error. ‘Source’ is no longer available … yet I know the system is live. So frustrating. Tried. I know that this is a large library but in the past just used to get the library is too large error.
I currently have the TV auto play option on, so if I’m listening to music and turn on the TV, the TV sound will take the priority. But is there a voice command to easily switch back to music and have it resume my song, or is my place in the song gone when it switches to the TV?
Hi all,I have a Dual 1209 turntable (my dad’s, from the 60s) with an RCA cable leading from it directly to my Sonos Port. Then I play my turntable via two play 5s (gen 2). The problem I’m having is that the volume is super low and it skips intermittently.Of note:It’s not the record skipping; I’ve played the same record on traditional wired, passive speakers. I’ve set the Source Level to 10 on the Port. It does increase it a little bit, but it’s still very low. As for the skipping, I changed the audio compression to compressed and that didn’t work. I have no wired Sonos products, so there is no channel for the SonosNet I have a Onkyo receiver (from the 90s) with a Phono setting which I used in conjunction with the Port when I was playing the turntable via traditional speakers AND a Play 5. The volume was low on the Play 5 then too.
What happened Sonos, when I had S1 literally bulletproof reliability. Now you treat you customers like junk and the s2 app works about 25% of the time. Honestly a ground breaking market leading amazing product to some unreliable over priced rubbish. I don’t know what’s happened but the 23000+ trouble shouting topics here says it all. I’ve plenty of written prof about how sonos treats its customers which I’m happy to publish if anyone wants a laugh. Sooo disappointing and frustrating. Anyway I’m off to reboot all my devices and my router agin in the hope I get 30mins of music before it drops out again!!!!!!
I have had an intermittent WiFi connection problem ever since I set my Sonos system up a few months ago. It mostly happens when I want to play Amazon Music. Below are 3 screenshots.What usually happens is I get the middle screen first then it goes to the top one with the error message then a few seconds later I get the usual screen at the bottom. I hasten to say that my internet connection/WiFi is all working at the time it happens. I have a Sky dual-band router so I am wondering if it is anything to do with the 5 Ghz channel as I have read that Sonos only uses the 2.4 Ghz band? It's not that much of a problem as it tends to sort itself out after say a minute or so but it is nevertheless annoying!
I recently updated to Monterey 12.13.1 and find that Sonos isn’t able to access my music library, no matter what I do. I ensured all the sharing settings were correct (they were not changed), that Sonos has full filesystem access; I rebooted, screamed, nada. Sonos software version Version: 14.4 (build 67127100)Anyone else having this problem? Monterey is feeling more unstable and perhaps I need to downgrade back to Big Sur.
My sockets tripped last night, I think I’ve just discovered why. The power cable in my playbar has melted and there’s a mark on my TV stand that looks as though it sparked. The cable is completely stuck into the device. Has anyone else experienced this? Support are closed until tomorrow, I’ll be giving them a call first thing.
I’ve had my Sonos 5 for 4 years now - this morning my desktop app (Mac 10.14.6), which is running on the same computer as my library, suddenly couldn’t find my music library and whenever I try adding it back, it just says ‘sonos was unable to add music folder’ any ideas?
I saw another thread on this forum that exactly matched mine (see here) but it’s been closed so I’m opening a new one.Every hour or two I get a blackout that lasts a couple of seconds, then the picture comes back but the sound is quiet, then another brief blackout, then the picture comes back.I’m using a Sonos Beam connected to the TV (Philips 65PML9200, previously a 65OLED856) via HDMI Arc.I’ve had the Virgin Media (STB) box replaced and Richer Sounds just replaced my entire television after months of arguing with them and Philips (the manufacturer). I’ve now got a new, different model TV and the same fault has occurred. You can’t imagine how angry I was that after all that, it seems like Sonos might be the cause.Has anybody else had this issue? How can I diagnose?My Sonos is out of warranty.
Problem signing in to SiriusXM. I was fine for years but changed password and user name to set up a new account with Sirius. I was able to set up the Sirius App on our 2 iPhones using the same login name and password just fine. But, I can’t get Sirius to log in on the Sonos Mac I’ve used for years?
I appreciate that I will not get official support, as I have successfully and reliably used TP-Link AV600s for a number of years.However, it would be useful to know if there is any special trick in using Draytek routers (in particular the 2766VAC) with Sonos, as so far I’m not having much luck at all. All of the symptoms (units not appearing and/or disappearing, inability to browse to the music, failure to load music into the queue etc) appear to be network related. I’ve tried all the usual things (full reboot, binding the IP addresses, multiple attempts following the prompts on the devices) but it still doesn’t work. I’ve twice switched back to the TP-Link router, and it all works perfectly again.I can’t find any setting on the Dray Tek that looks relevant, and have initiated a ticket via email to them, but I suspect that they’ll simply come back and say that - as everything else is working perfectly via the AV600s - that it’s a Sonos issue rather than a Dray Tek one. I’m not convince
My family of Sonos speakers are connected on the home wifi and so is my NAS drive. Streaming Apple Music plays fine but connecting my NAS drive is a nightmare - it is often not recognised and it randomly skips tracks when playing music stored on it. I have checked - my NAS drive does not have bad sectors. Any other person facing the same problem and is there a fix? Would it help if i connected all speakers to an internet cable? Thanks
Last night while watching the Peacock app, via Apple TV 4K (2021), I noticed the sound for the show was predominantly (maybe entirely) coming only from the 2 rear surrounds (symfonisks). I waited to see if this would change in the next scenes but it did not.(FYI, connected via eARC input and audio set to HDMI ARC - Passthrough, and additionally eArc selected on the TV. Have had no problems like this since my initial hook up over a year ago)But I decided to “re-connect to TV while on the Sonos Input of the TV. Came back to the app, and now the sounds does seem to be coming from the Arc, but now nothing is coming from the surround speakers. Although the App shows “PCM Multichannel 7.1” the sound is surely Stereo (or limited to the Arc).I tried multiple apps, and regular TV, but the situation is the same. Any advice? The only other time I recall main dialogue coming from the 2 surrounds was during sequences of the Amazon Original “Lucy and Desi”. I actually thought it was unique to hear
Hey there, When a new update comes out and I update the system I typically lose 1-2 speakers that must be factory reset before I can add them again.It seems to happen only to speakers that have been renamed from the pulldown/menu options you are given when you first add a speaker. For example, if I choose “bedroom” and edit the name of the speaker to “Master Bedroom” it has a chance of being dropped when an update comes out.Am I doing something wrong when renaming or updating speakers?I have one in the kitchen and garage that do not get dropped of the same model but kitchen and garage are options you can choose when adding a speaker.I did not see anything in the forum with a similar problem, or perhaps I used the wrong keywords.My planned next step is to have all speakers on a generic name and wait 3-4 months for some update to be applied and see what happens. If there is something different I should do I am open to suggestions.Thanks in advance!
sonos roam connected via bluetooth but not playing music - music still comes out of my phone/computer
just bought roam..i did the setup downloaded the app and connected to my phone via BT however even though it shows connected on my phone (apple 12pro) and PC (macbook air) I don’t hear the sound from the Sonos Roam but i hear it from the phone and the PC as if it were not connected..Also I still don’t understand how wifi connectivity works if there is a tutorial i would appreciate it..
On holiday with my Sonos Roam initially paired with my iPad, then my wife wanted to use so I forgot the device and she paired. On reversal, I have lost all Bluetooth connection and cannot pair. Roam shows only flashing white, green or red light but no blue. I want to reset but it seems can only be done through original network - but we are in out hotel and so cannot connect. It asks if I want to reset via another I.e. hotel network but this doesn’t seem possible. Is there a way to pair the Bluetooth connection without going through initial setup via the home network? This is the second time in three months this has happened and means I will have to stop taking the Roam on holiday if I keep experiencing this level of drop out.
Hi allI was wondering if any other users have experienced issues since the new Play:1\Play:3 firmware was introduced?I was recently able to access my music and update the libraries without problem. Since updating the firmware on my 2xPlay:1 and Play:3 system, I have been unable to update my music library which is held on a very old NAS drive (WD My Book Live). Nothing has changed in terms of the NAS drive settings, and it is so old that there has not been a firmware update for several years. The only thing that has changed is the firmware update to the Sonos speakers. From a cause and effect perspective, the only change has been the Sonos firmware (SoftwareVersion 67.1-27100, SoftwareDate 2022-03-10 17:01:21.399337).The drive is viewable as normal via Windows Explorer and iTunes. Sonos support suggested it is an SMB issue, but it wouldn’t follow as it has worked before this firmware update. They have asked me to contract Western Digital to see if there is any way to change the SMB se
I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more than a few seconds. The easiest fix has been to go to Volume in the Menu Bar, switch the output device to something else and then back to Sonos. It's a pain to have to do this over and over. The audio comes back without much delay. I noticed that there is a substantial delay when I go to unpause music that's been paused for a bit as well, but not as bad as when unpausing Netflix or Youtube. The audio also cuts out in minute drops every now and then, which probably just comes from AirPlay sucking up my shitty wifi's bandwidth as I've read in other posts. Given all the other unresolved issues I have read about and the hassle that was setting this up over the phone since the app's automated set
Hi, I have an issue with my Sonos Beam + SYMFONISK and AirPlay 2. If I’m playing music through AirPlay 2 from either my iPhone, HomePod mini or iPad both Sonos speakers stop for one second and then continues playing music, this is very irregular. Sometimes it works flawless for an hour, sometimes it skips the music for 1 second every 3 minutesI have tried multiple things. Connected the Beam to ethernet, changed Sonos channels, changed WiFi channels. Restarted and reset all Sonos speakers and router as well. Anything else I can do?
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