Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Anyone else notice their app acting oddly? When I open the app on my iPhone ( 13pro and up to date ), the small now playing bar that slides up at the bottom ( shows what you were playing - where - and has a play button ), opens and closes multiple times … usually about 5-10 times, before stabilizing. Curious if this is an app issue or something on my side ...
My general question is should I expect different speakers to be able to play more file formats, container types, etc than others?My Setup- Sonos One- Sonos Roam- Plex is serving audiobooks- Initiating Audiobook/s through the Sonos appMy Issue- I am working through all the Harry Potter books.- Had no issue until I got to Book 3 & 4.- When I try to play the Book on only the roam, I get an error "Unable to Play - Harry Potter.The co.. " or "Unable to Play Selected Item, and skips until it hits a playable file.- however, I am able to play on the roam if I start one the One first, then join the Roam in after play begins.- If I deselect the One and play just on the roam, The playback will error out and skip until it hits a playable file.- reviewing each file using mediainfo, the only real differences I'm seeing are title and length - codecs, formats, channels, compression, are all the same between playable and unplayable files.Is there a place where I can access the logs these speakers
This update has ruined the sound of my sonos Arc and Sub. I have an Arc, Sub gen 2 and surrounds SL ones. My system has lost volume, the sound used to be clear and the bass strong. Now it sounds muddy and the bass i loved has disappeared. Ive re calibrated trueplay and with it active the sound is even worse. Messing with the EQ changes nothing. Now sounds like the samsung system i ditched after hearing sonos. The sound on the previous firmware was fine and didn’t need any adjustment.i chatted with support yesterday and all re booting, pairing etc didn’t change anything.Perhaps if you (sonos) gave us a chance to roll back or even chose if we want to update it would be ok. You have left me with a system that now sounds terrible. Sonos, return to the previous sound profile. You are going to loose business and support. I’m thinking strongly to changing brand. This is shocking from a company to just change someones sound without giving them the choice. Absolutely gutted.
Hoping someone has some advice that can help. I’ve been dealing with Sonos customer service regarding my connectivity issues and they haven’t been able to solve my problem either. I have a blend of older speakers - all of which were very expensive! Play 5 - plugged in via Ethernet(2) Play 3(3) Play 1(2) ConnectConnect:Amp There are 9 “speakers” in total and I can hardly ever get them all to play at once without buffering, cutting out, or skipping songs. I upgraded my router to a professional mesh system (3 placed throughout the house) and upgraded my Internet to fiber optic. My home is 1,900 square feet and has 3(!) routers placed throughout it. Connection speeds range from 250mbps - 350mbps. I find it very hard to believe that Internet is the problem. And it is EVERY speaker that will cut out from time to time, including those that have nothing but a few feet of interference-free space between them. My Play:5 is literally plugged into the router with an Ethernet cable and STIL
Looks like one of my connect amps has bitten the dust. There is no sound coming from it. Been through the process with support and they said to mail it back and I’d get a 30% discount on a new product. With the price of the new amps ($899Can) that’s still a huge amount to replace. In the past, they would sell you a refurbished connect amp for approx $150. I’ve been a sonos customer for a very long time. Customer service isn’t what it used to be. Anyone have any ideas on what causes the no sound? Is it repairable? thanks!
I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more than a few seconds. The easiest fix has been to go to Volume in the Menu Bar, switch the output device to something else and then back to Sonos. It's a pain to have to do this over and over. The audio comes back without much delay. I noticed that there is a substantial delay when I go to unpause music that's been paused for a bit as well, but not as bad as when unpausing Netflix or Youtube. The audio also cuts out in minute drops every now and then, which probably just comes from AirPlay sucking up my shitty wifi's bandwidth as I've read in other posts. Given all the other unresolved issues I have read about and the hassle that was setting this up over the phone since the app's automated set
I hope everyone is welI I have an issue with my sound reproduction system. maybe you can help me. We currently have a Sonos Connect controller to play music at our community gym station. A few weeks ago we began to perceive a failure in terms of music, basically a playlist is played on Spotify linked to the sonos software, after a period of time between 5 to 15 minutes the audio is cut (it runs out of sound like if music playback was paused), however in the software (Sonos) it shows as playing. In order for the sound to return, that is, the music can be heard again, it is necessary to lower and raise the volume of the player. regards.
While investigating another problem I had to uninstall and re-install the Sonos App on my Windows 10 PC. On re-installing though the app only finds one of the six Sonos devices I have. I’ve tried the remove and re-install again but the same thing happens. How can I best troubleshoot this?All 6 devices are available to me on the Android app.Malcolm
Hi all I have tried the following to connect my Sonos One with my iPhone 11 Pro Max:Rebooting system between phone and sonos (like a million times) Rebooting my wifi router Disabled Airtime fairness on router Enabled IGMP snooping on router Updated router to 2.4Ghz, 5GHz-1 Maked sure area network is turned on on my iphoneI seriously don’t know what else to try. Nothing seems to help so now i am reaching out in this community.Weird thing is that it is appearing on my network and on my husbands iPhone X (sonos app).
Hello, I have recently changed my router and since then my two ONE SLs constantly log out. I have spoken to several Sonos agents and none can fix the issue, one even remotely logged into my router and still nothing, all they did was disconnect my Wi-Fi. I have tried everything, please someone help
Hi There I bought a new Sonos Beam. It connected initially to the Sonos app on iOS. It then just disappeared and now it won’t reconnect and cannot be found. I have unplugged the Ethernet, HDMI and tried resetting the system but nothing. It works with TV via the HDMI but isn’t registering on the Sonos app. Help!
I’ve been following the instructions to downgrade my Play:5 (Gen 2) to S1. I’ve factory reset it and waited for the flashing green light. However, the S2 downgrade process under support in the app always says “We can’t find a product to downgrade” with a Try Again button. I’ve tried maybe 12 times, nothing. I’ve tried wifi and ethernet, nothing.When I search for it in the S1 app, it finds it but says it needs downgrading from the S2 app first.Please could someone help?
Hi, I made the original post below about 4mo ago. I was given the below solution in blue. I tried the solution & it didn’t work. I’ve been looking for the original Sonos HDMI cable, which I can’t find. I came back to this & tried again. I even did a Android software update to see if that would fix this. Nothing seems to work I followed the instructions exactly & the TV recognized the Sonos. My Sonos app, when I did TV Setup, said I was all set & connected to the TV. The Sonos device made a sound, but there simply is not TV audio coming through my Sonos. When i increase volume, the Sonos lights up but teh TV does not show any volume increase. This is so bizarre, because when I purchsed the Sonos & connected to TV 1st time everything worked perfectly & Sonos gave TV sound for about a year. Then just stopped. Nothing I do solves this. Sonos works fine for music on the Sonos speaker network. Can someone PLEASE help. Is this a Sonos problem or Sony problem??Original
My sonos roam won’t turn on and it’s only 2 months old. Bought it for my birthday but didn’t get round to try connecting it to my sonos app until over a month. Tried to connect it with no luck and now it won’t even turn on. I heard lots of people have the same issue and other issues with sonos roam. What do I do? Many thanks.
Hello,I have a Sonos Connect, factory reset it, and green light is flashing.However when hardwired to router ethernet lights do not work ie. no connection between amplifier and router. Tried different cables, different ports , resetting router ,etc but ethernet port will not connect.Any suggestions please?
Hello,Can you please help me with a speaker WIFI -issue.I am unable to transfer speakers to Wifi from cable connection.Speakers are now in WM:0 -mode (cable) and works with cable-ethernet.Reinstalled speakers after Wifi password change but they did not connect to Sonos after this.I am trying to Update network from S2 app.System stucks in loop trying to find products for 1-2 minutes.I tried to connect cable to mesh network primary router but without success to tranfer speakers to Wifi.Do you have any suggestions how to connect to wifi?I have 3 Play1 and 1 IKEA Symfonisk -speakers.All speakers are updated to version 14.14Restarted all systems reinstalled app without any success. Thank you for your answers!
Hi, I have recently noticed that Spotify controller (PC and Android versions) no longer can see my Sonos speakers in the ‘Connect to device’ option. Up until last week it was working fine. I have recently changed my router and had to reconnect all my speakers again. However, everything is working fine except this particular issue.Any suggestions?
Hi - just moved house and inherited kit but can’t get it working. Rooms have ceiling speakers which are connected to QED pre-amp/powered amps. Then there’s an Onkyo receiver (which I didn’t want to use so thought I didn’t need) and a Sonos Connect. Previous owner showed me she used Sonos s2 app to play music thru ceiling speakers in one room or multi room. But everything got unplugged when she moved. So am struggling to know how to reconnect. Sonos now registered to me and app connected to my Amazon music. Haven’t yet been able to connect/pair onkyo with Sonos connect. Have tried connecting Sonos to QED directly using rca cables as per Sonos support but nothing plays thru ceiling speakers. So now think I need onkyo involved? Would onkyo need to connect to QED via wall sockets then to Sonos via Bluetooth? Losing the plot now!!!
I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :) PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3 and (2) Sonos One SLs are all currently updated and running 14.14.
I can’t seem to get my Beam (Gen 2) to connect to my wifi using 5GHz. Although the specs say it supports 5GHz that doesn’t seem to be the case (at least not for me).If I disable the 2.4GHz band on my SSID the Beam won’t connect at all. Using both 2.4GHz and 5GHz will allow it to connect. But as can be seen from the network controller (below)… only using 2.4GHz.But why?What is the trick here?As you can see my other Sonos speakers have no problem using 5GHz and the Beam is the newest of them all??!The reason this annoys me is because the Beam is the ONLY device on my network that requires 2.4GHz. So if it worked as I was expecting I could disable the 2.4GHz all together. Any good ideas as to how I can fix this? Or is it simply “not fixable”? Thanks :-)
I am having another Sonos love/hate relationship that we are all so familiar with. I love these products but why do they have to fail so hard with setup?So, I got a new router…..(I know that’s how it always starts)….I have tried literally everything and I am several hours in. I disabled all the old networks. I disabled wifi-assist and cellular data on my phone. I closed the Sonos App on my computer so that it wouldn’t interfere and I was only operating on the IOS app on the phone. I unplugged my other Sonos devices. I plugged the One SL into the router with a hardwired ethernet cable. I made sure the phone was on the right WiFi network. I did reset the Sonos S2 app in App Preferences. I did a factory reset on the One SL. I tried to install the One SL as a new system. I did all of these things multiple times. EVERY SINGLE TIME IT IS THE SAME PROBLEM--it finds the One SL and says I added it to the system successfully, but that the system might not find it. It tells me that if the system
I can’t get this thing to connect wirelessly to my Archer AX5400 (AX73). Is this a new compatibility issue based on firmware updates? I have had Arc and One SL connected to this same router in a different location less than 6 months ago. Now, trying to set up a new system, it fails after I enter the WiFi password.
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