Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,261 Topics
  • 7,042 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1261 Topics

B
BrewooContributor I
asked in Portable speakers

Move:2 and S1 App

I'm sure the answer for this question is in this forum, but I can't find it:Our system was set up in 2015 and includes many products that only work with S1, eg: Connect, Connect: amp, Play 1, etc.  My wife bought a Move and liked it so much she bought another, although unfortunately this time a Move:2.  Am I correct that it is not possible to connect a Move:2 to a system using S1?  If so, it's irresonsible that Sonos does not make that distinction clearer on its website, especailly for customers who may not be aware that 2 operating systems exist. 

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B
6 days ago
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SmixContributor I
asked in Portable speakers

Battery % missing on the app home page

Hello,Since the last update of the app for iOS, you now have to go through 4 levels in the settings to find the battery percentage and therefore know when to remove the device from charging. Whereas before, it was simply visible upon opening the app. Are you looking to complicate our lives with this update or simplify it as your message claims? Thank you for taking this complaint into consideration.SincerelyMalik

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S
5 days ago
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BubsyContributor I
asked in Portable speakers

connecting Roam sl

I follow the connection instructions and I keep getting an error message saying the connection failed and to try again later. Any tips?

2
N
3 days ago
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cmackayAvid Contributor I
asked in Portable speakers

SONOS Roam not pairing via 'audio chimes'

I have the new SONOS app with latest update and firmware.Tried to pair a SONOS Roam over a couple of days and, whilst the system does recognise it, it does not pair via the audio chimes.  The app requests a PIN from the base of the Roam which did work.I regularly move the Roam between two different locations (it is called the “Roam” after all) and have to factory reset it each time and re-pair.  Please fix.

3
C
19 hours ago
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GekopmuziekContributor I
asked in Portable speakers

New Roam and it works, but none of my other devices now do

I got the Roam yesterday, and was able to get it to work and I added other devices when I linked them to Roam.  But now the other devices will no longer work on their own.  When I click on the “play” icon, it immediately goes back to the square - stop - icon.  Tried the computer, my iPad, nothing works without having the Roam as the primary device.  Any suggestions would be much appreciated.

1
G
2 years ago
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Francisco villarrealContributor I
asked in Portable speakers

Ayuda para desmontar parlante sonos de la base

Alguien me puede decir como desmontar el parlante sonos de la base estoy tratando y no puedo no quiero dańarlo  

1
Airgetlam
3 months ago
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User299277Contributor I
posted in Portable speakers

roam chronic issues.

Sonos roam has been a nightmare for us as a custom installer. I chronic issue with not showing up in the app. This device has cost me hundreds of dollars in service calls to our clients. the device is used and plugged in with out ever being removed from the room. And it constantly falls off the app.Frustrating is a nice way to put it. PITA is better. I have this same set up in my own home and have had nothing but problems exactly as my customers have with it falling off the app. We have done the router reset so many times and yes it comes back with in a few days it’s gone again. Sonos seems to have gone down hill since going Public. We are over this product. I will not let customers purchase it with any support from us any longer because of these issues. 

1
G
1 year ago
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Tess magContributor I
asked in Portable speakers

sonos move

Should my Sonos move not hold a charge even if it is not stored on the charging stand?it is 3 years old.

2
T
1 day ago
T
Tuscantennis94Contributor I
posted in Portable speakers

Best wireless solution for a bar area?

I need to get a wireless system for our members bar in a tennis club which has 2 separate areas? What would you recommend?

1
ratty
8 months ago
D
DonPyroContributor I
asked in Portable speakers

sonos roam

peut-on utiliser l’enceinte Sonos roam pendant qu’elle charge ? Merci

1
G
4 months ago
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alexfirth91Contributor I
asked in Portable speakers

Sonos Move after disconnect won’t appear on Android app, appears on iOS app.

What do I have to do to fix this? Even my other portable, a Roam is appearing on both. The Android app just refuses to see it in the system. 

3
Corry P
1 year ago
E
ElmstromContributor I
posted in Portable speakers

move 2 cannot be connected to account using updated app

Anyone having this issue and found a solution?have tried resetting and restarting everything. All my old units work fine.have heard it is the new app having a bug- cannot make it work with my wife’s probably too old app eitherreally frustrating 

1
C
1 day ago
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Armandoal9Contributor I
asked in Portable speakers

inventory

I bought a Sonos Roam in April 4 at retail BestBuy and I’m still waiting the Sonos Roam

2
Bumper
10 days ago
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Sunflower22Contributor I
posted in Portable speakers

don demarco

I have 2 roams bought in usa 1 is located in uk home and other in spainish home the rest of my sonos i gen 1 ….My problem is the drop off is horrendous in both locations so is there an issue with the roam or is ther somthing i can do to stop it….also while im here i feel that after a short time if i paired roam to tv it resets and have to group every time again is there an answer

1
Ken_Griffiths
11 months ago
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SENDOContributor I
posted in Portable speakers

power on tone required

This is a wish for the Sonos Roam.there is a tone for power off.It would be good if there was a different tone for power on.

1
Corry P
1 year ago
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Chris4078Contributor I
asked in Portable speakers

warranty

How can I check whether warranty remaining on Sonos Roam I am considering buying?  serial number given as A103 23 09 C D **************Moderator edit: serial number recorded and removed

1
Airgetlam
15 days ago
M
markdbathContributor I
asked in Portable speakers

Sonos Roam won’t connect with other speakers

Since the latest update of the Sonos app on my iPhone 13, my Roam speaker has refused to connect with the other speakers. It works, but only separately from the others, which means having two circuits running simultaneously - one for the Roam alone, another for everything else. Trying the other way round, i.e. to get all the other speakers to join the Roam, doesn’t work either.  In both cases the notification “Cannot connect. Try again later” appears, but later is never any good. I’d love to fix this. Any ideas?

3
1
14 minutes ago
I
ilyasmove1Contributor I
posted in Portable speakers

Feature Request - return Move from bluetooth to wifi after idle time

Can you add a feature to SonosMove to switch it back to wifi after a certain time of inactivity via Bluetooth?Use case: I switch from time to time to Bluetooth to stream music from a turn table via my SonosMove (first version). When the vinyl is over and I don’t listen to that source anymore, I have to go to the Move and switch it back to Wi-Fi to use all other music sources and voice assistant.Request: it would be extremely useful if the Move would switch to Wi-Fi after for instance 1 hour of Bluetooth inactivity.Extra: if the time can be set in the settings of the Move between values such as 30mins/1hour/2hours it would be even much better.

2
I
4 months ago
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ExSqueezeboxerContributor I
asked in Portable speakers

Sonos Move Stereo Pair Versus Move 2 Stereo Pair

Hi allI have two Sonos Moves. I have them in a stereo pair. They sound good to me 😍 but I have battery anxiety at times. I'd be tempted to upgrade to a pair of Move 2s if they sounded noticeably better in a stereo pair and they have the better battery.I know a single Move 2 sounds better than a single Move 1 because it is stereo by itself, but when in a pair does that improvement still apply? I.e., do two single stereo speakers in a stereo pair sound better than two mono speakers in stereo pair?My wallet needs to know! Thanks

2
A
1 hour ago
G
GheegheeContributor I
asked in Portable speakers

problem with my connection

The girl at support told me the app is not up to date that why I can’t connect my move 2 whit my phone or iPad 

1
Ken_Griffiths
9 days ago
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stepic7Contributor I
posted in Portable speakers

Guide manual Move

I was looking for an offline manual/guide for sonos moveI found something similar not on SOnos.com but here:https://device.report/manual/9380574

1
Airgetlam
4 months ago
I
Ines91Contributor I
asked in Portable speakers

Pairing Samsung A13

Hello, I have received a Sonos roam SL but I don't manage to pair it with with Samsung A13 (Android version 13). Could you please help to use the Sonos ? 

2
106rallye
4 months ago
S
Snipertech7Contributor I
posted in Portable speakers

roam keeps cutting out

My sonos roam keeps cutting out whilst listening to the radio. I listen to virgin radio that cuts out every minute for about 5 seconds. This also happens on the Global App. If you listen to BBC sounds or Spotify, all is fine with no cut outs. I have been in contact with the tech support and sent countless  data back to them as well as  countless resets. I have also contacted my Internet provider and switched the channels for both 5hz and 2.5hz for ones that have no interference.  The firmware of my router was also updated.I personally think that this is an app issue as switching back and forth between the stations shows that there can be stability on certain ones.Any ideas?

1
Sotiris C.
18 days ago
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User192401Contributor I
asked in Portable speakers

speaker volume

I have just added a Sonos roam to my system, yet when I connect and select music to play , no sound comes from the device?

1
Jamie A
5 months ago
boback
bobackContributor III
asked in Portable speakers

Sonos Roam Bluetooth Becomes Unreponsive

I love the Roam and I use it as a space saving desktop computer speaker with a bluetooth connection. I’ve noticed if used for prolonged periods of times sometimes the bluetooth cuts out and becomes unresponsive. I have to turn it off and restart the Roam a few times to be able to reconnect. Despite the blue light being on for bluetooth mode neither my computer or phone can connect to it. It’s like it’s frozen maybe. I called support today and they said it might be related to overcharging and heat while on the Qi charger and they want me to remove it from the charger when full. That’s somewhat annoying to keep track of. Seems like this should be a firmware or engineering issue. I really hope the bluetooth ends up being more reliable. Otherwise, it’s a great speaker.

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boback
2 years ago
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