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Rube
Contributor I
January 27, 2024

sonos roam

  • January 27, 2024
  • 3 replies
  • 88 views

Roam will not reconnect to Sonos app or to Bluetooth after being shut down for travel. After being plugged in overnight, only the orange light comes on - some times it blinks and sometimes it is solid. I tried the reboot procedure but nothing happened. Is it dead or can I try something else?

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3 replies

Airgetlam
Airgetlam
January 27, 2024

Check the device that you’re using to charge the Roam, it sounds like it may not be sending the full voltage/amperage to the Roam. I’d not use a qi charger either, but connect directly to the USB-C port on the Roam. 
 

The Roam needs at least  10W (5V/2.1A). 

Some phone chargers don’t put out enough energy to charge the battery on the Roam. 

Bruce
RubeAuthor
Contributor I
January 27, 2024

OK - I have just now plugged into the USB-C port on the Roam and USB wall outlet.  I will see if that helps.

Thank you

Airgetlam
Airgetlam
January 27, 2024

Heh, while you’re most welcome, hold your thanks until you’re able to use it. If you search these forums, there’s a reset process available, too. I’ve never needed to use it with mine, so while I know some people have used it, I have not. 
 

All that said, a ‘wrong voltage/amperage’ charging device seems to be a common issue. Many folks assume if it is USB, it always has enough power. Unfortunately, that isn’t true. Not using the qi charger may help, there is a certain amount of ‘loss’ there, which doesn’t occur when the Roam is directly plugged in. 

Bruce
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