Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,214 Topics
  • 6,794 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1214 Topics

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caseynz22Contributor I
asked in Portable speakers

Problem with Move in new house

We have recently moved house and tried to set our our various Sonos speakers again but are having trouble with one of the Move’s. We can get it working correctly for 2 or 3 seconds but then the volume drops down to 15 automatically and we can hardly hear it. If we put it up again the same thing happens. Any ideas ?

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Corry P
8 months ago
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Anonymous
asked in Portable speakers

Manage Roam Bluetooth Connections

Is there a way to browse and edit what devices are paired with my Sonos Roam in the Sonos app? I’d like to remove a connection so it will no longer default to connecting to it.

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Airgetlam
3 months ago
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palcoukContributor II
asked in Portable speakers

Roam sound interruptions

I have a Beam + Roam and have had the same for over 1 year all OK untill recently the Roam sound fluctuates (comes & Goes) doesnt seem to matter where the Roam is (Beam in living room,Roam in Kitchen)T/Y

4
P
3 months ago
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il gattoContributor II
asked in Portable speakers

Line in e accoppiamento move 2

Ho collegato il mio move 2 alla tv tramite adattatore line in originale sonos e funziona bene, ma se avessi due move accoppiatitra di loro si sentirebbero entrambi anche se solo uno è collegato tramite line in alla tv????? 

2
I
6 months ago
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Toby24Contributor I
posted in Portable speakers

Can my Roam work with Echo Dot without having to reset it constantly?

My situation:I bought a Roam to replace my Echo Dot (2nd gen) & Oontz Angle 3 setup. 1st problem: Alexa doesn’t work on Sonos in my country. This incredibly pissed me off, as that’s why I bought it. Alexa is mentioned on every add for the Roam in the Czech Republic, and nowhere (other than this group) is it mentioned that it doesn’t work. It turns out that Sonos knows this, but doesn’t bother to tell prospective customers. So now I trust Sonos about as much as a used car salesman.2nd problem: The speaker sounds amazing, so I decide to just pair it with my Echo dot. It works fine at first, but after a day or two, music starts skipping. After deleting the dormant bluetooth pairings on the Echo dot, this was fixed.3rd problem: The Roam randomly drops the BT connection. (I have them almost next to each other). So now I have to constantly go into the app to reconnect them. Side note: 2 years with the Oontz, and probably did that three times total.4th problem: I’m getting fed up with my

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J
1 year ago
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Smiley23Contributor I
asked in Portable speakers

connection

I have a new roam. I have followed all instructions and set up but when it says something is playing, I have no sound. My volume is up. Any ideas? 

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Ken_Griffiths
4 months ago
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RubeContributor I
posted in Portable speakers

sonos roam

Roam will not reconnect to Sonos app or to Bluetooth after being shut down for travel. After being plugged in overnight, only the orange light comes on - some times it blinks and sometimes it is solid. I tried the reboot procedure but nothing happened. Is it dead or can I try something else?

3
Airgetlam
3 months ago
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DezzContributor I
posted in Portable speakers

Rome net work issue

How come you cannot use multiple networks on your Sonos Rome every time I bring it home I have to set the network for Wi-Fi

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D
1 year ago
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HAROLD PContributor I
asked in Portable speakers

PORT NOT CONNECTING TO MOVE 2 SPEAKERS

I have onkyo rz-810 receiver with port hook up no sound from my surround sound to move 2 speakers!

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Airgetlam
5 months ago
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Wendy2Contributor I
asked in Portable speakers

initial set up at an army base

Hello, I sent my son a Sonos Roam to Fort Bragg. He can’t use it or even get to the Bluetooth mode because he can’t do the initial set up. Army base Wi-Fi doesn’t let him in. I know he has to be on a home network for initial set up but there must be a way he can bypass this. Thank you for your help! I’ve read about travel routers or using a hotspot but I’m not sure how to explain this to him because I’m not very techie.

1
106rallye
1 year ago
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JLC SeniorContributor I
asked in Portable speakers

pulsating sound from Rome and move speakers

Since updating to iOS 17, both my move, and my roam speakers pulsate the sound, and do not act properly. How do I correct this problem?

2
J
7 months ago
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Cliff60Contributor I
posted in Portable speakers

Bluetooth connectivity

I have a Move and want to buy a Bluetooth turntable to connect to it. Have the connectivity problems been resolved yet?

2
C
4 months ago
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Sim64Contributor I
asked in Portable speakers

New roam grouping problem.

Hi I have two sonos one sl speakers. I use them from my iPad & they stream Tidal successfully.  I’ve just bought two roam sl & also play them through my iPad.  however, the four speakers don’t appear on my app. I have to switch off one pair to use the other; hope that makes sense.  what have I done wrong?  how do I group them together using Tidal? Thanks for any help.  Sim. 

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S
4 months ago
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AFlan22Contributor I
posted in Portable speakers

Dead horse I mean dead roam

Seems to be a common discussion on this topic. Less than 2 years old and my roam is dead. Tried all the tricks and tips from support and still dead. Here is 30% off thanks bye from support. How are they still standing behind this and selling this thing with all the known problems? Its a great speaker when working. Really don't want to buy another one because I'm afraid of being in the same boat again. Is it really worth paying $200+ for the move? Seems like there should be a better option.

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G
5 months ago
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AtabuoyContributor I
asked in Portable speakers

Can’t maintain Spotify connection?

Recently purchased Sonos One SL speaker. I keep losing Spotify. In fact despite constant unplugging, rebooting, factory reset, it’s probably getting worse. Last time didn’t finish 1 song, which brought me here. Sirius XM works fine. I just got a new modem provided by my ISP. Has wifi 6 capability. problem existed before the change. I have full wifi bars. Signal is definitely not an issue. Unless I get this resolved, I will be returning it. I own Bose, Monster, Sony, No Bounds, Google mini, no problem with any of these units. Not to mention numerous types of ear pods, also no issues. And based on the number of similar complaints everywhere I look online, I’m not the only person with a similar problem. Extremely frustrating!

1
Airgetlam
6 months ago
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Jan TøtContributor I
asked in Portable speakers

Missing activation mail

I do not receive activation mail ? I have checked spam filter

3
Corry P
1 year ago
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TJJContributor I
asked in Portable speakers

can’t connect new product

HiI received a roam speaker for Christmas and set it up in the relatives home I was staying in. I am now home and can’t connect to our home system. I’m trying to reset it by holding the play/pause  button while pressing the power button on and off but nothing is happening (i.e flashing orange and white light changing to green).

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T
1 year ago
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SoundSeppContributor I
asked in Portable speakers

Marantz M-CR611 to Roam

How do I connect a Marantz M-CR611 to Sonos Roam?

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S
24 days ago
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DougBrissonContributor I
asked in Portable speakers

stereo pairing move speakers while in bluetooth

How do I pair a move speaker into stereo while in Bluetooth 

1
G
3 months ago
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SudoPotatoContributor I
posted in Portable speakers

UX feedback: Struggles with Roam + multiple paired bluetooth devies

Hi!I own a Roam (SL) and love it - although I have come across two frustrating issues:I’ve found that if the Roam is connected via bluetooth to device A, and device B attempts to connect, the Roam disconnects from device A. When entering bluetooth pairing mode, the Roam will connect to any available paired devices, making it tricky to pair new devices.Elaboration on (1):Since I use it with both my phone and PC, this happens a lot when I’m listening to something with my phone, then goes to turn on the PC. The PC attempts to connect via bluetooth, as they are paired, the Roam drops the connection to my phone, which then requires me to reconnect and resume playback.This issue is quite easily reproduced by pairing two devices, connecting with one, then attempting to connect with another.In my opinion, the Roam should refuse bluetooth connection requests when another device is connected. Elaboration on (2):An issue with my PC sometimes requires me to remove and re-pair bluetooth speakers -

2
S
1 year ago
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ericlopinaContributor I
posted in Portable speakers

Firmware to achieve 5.1 surround with "Move 2" speakers?

Has there been any talk of extending the firmware capabilities to allow for the “Move 2” speakers to be paired and used in a surround sound set up?  

3
Airgetlam
15 days ago
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HrzgdContributor I
asked in Portable speakers

How get a response from support

My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4  times now. No replacement. No answers. Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!

1
Ken_Griffiths
1 year ago
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Richard_8Contributor II
posted in Portable speakers

sonos roam

I seem to have an issue with the battery life of my new Roam. Also - it isn't entirely obvious when the Roam is on or off. A few times I have picked it up to use and there has been no charge left. It seems to be a real user oversight.

1
G
3 years ago
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Rex BlockAvid Contributor I
posted in Portable speakers

Sonos Roam not recognised by desktop app

Withdrawn. It took a few hours but the new Roam came on line.

1
Corry P
2 years ago
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Dona76Contributor I
posted in Portable speakers

Sonos Roam - Turn off by itself while listening to music

Hello,I bought a a month ago a Sonos Roam and for a week it started to turn off by itself while I'm listening to music. It's very annoying and I don't understand why.… Can you help me?  Thanks, Donatien

1
AjTrek1
2 years ago
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