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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,687 Topics
  • 28,949 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

Iโ€™d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you canโ€™t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems.ย I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300โ€™s as surrounds (which have upward firing drivers) that replaced Sonos Oneโ€™s. All other information and gu...
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5687 Topics
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TaffybillyContributor I
asked inย Home theater
sky q and firestick

Soundbar connected too skyq but how can I connect with firestick as well.Firesticki only gets sound from tv speakers.ย 

5
T
12 days ago
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DanVMProducer I
asked inย Home theater
Playbase Audio Sync Issue

I have had a Playbase connected to a Sony Bravia OLED. My TV source was an Nvidia Shield. I rarely had audio sync issues until I replaced the Nvidia Shield with an Onn Google TV 4K Pro streamer. If weโ€™re watching YouTube TV, for example, and turn the TV off, the next time we turn it on the audio is out of sync. It seems to happen less if we stop the audio before we turn the TV off. When the problem is noticed, turning the TV off and on again fixes the issue every time. I just replaced the Onn box with the new Google TV Streamer and it has the same issue. I havenโ€™t tried putting the Nvidia Shield back to see if that fixes it but I have tried different audio setting on the TV without success.Looking for ideas, please!

0
D
12 days ago
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dan00123Contributor I
posted inย Home theater
TV output to speakers

I purchased a home last year that speakers and volume knobs in each room.ย  The amp was trash so I upgraded it to a Sonos Amp and everything is perfect.ย  I also added a Move to my system which is great with the outdoor speakers on the amp.ย ย I have a TV in a shadowbox and I would like to be able to put the volume through the amp and move.ย ย The amp is hardwired way too far away and there isnt enough room in the shadowbox for the arc.ย  Any suggestions on how I could do this?ย 

5
buzz
12 days ago
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SatinderContributor I
asked inย Home theater
sub

Hello everyone i have some issues with my sub today we cleaning the house so i turned off my sub and all sound system ย and after wild I turned back on my sub not working i ย spend almost 3 hr to fix i try ย but still not working i need helpย 

4
Corry P
12 days ago
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PiiiiiiContributor II
posted inย Home theater
set up in my room

I have arc sub and 2 era 300. Are well put in the room ? Maybe era 300 too kutch hight? I use for games and Dolby Atmos film and music. Better to use era 100 as surround and use era 300 in another room? And do you suggest to put a second subwoofer?ย Thanks in advance ..any suggestion is appreciatedย ย 

2
Corry P
12 days ago
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ChrisPolisContributor I
asked inย Home theater
1 Arc and 2 Eras 300 sound cutting

Hi !ย I own one Arc and two Eras 300.I use all of them as a group and when I try to hear the sound of a movie in Netflix ( like a home Theater) ย the sound is making small but very frequent and annoying cuttings.Althought when I use all this group as a music sound via YouTube music,ย I have no problems.what is going on?ย ย thanks a lot!ย ย 

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N
12 days ago
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Anthony PaulContributor I
posted inย Home theater
tengo una sonos era 300 una beam gem 2 y sub mini

Hola buenas noches tengo una era 300 una ย sonosย ย beam Gem 2 y un sub mini la beam 2 ย yย el sub mini se sincronizan ย bien pero la era 300 no me refiero que al poner una pelรญcula se escucha doble sonido no se sincronizan pero cuando se pone mรบsica por medio de la app de Sonos si se escucha una solo voz alguien tambiรฉn me podrรญa ayudar y tampoco en la era no me sale el dobly atmos me refiero que no lo percibo , necesito ayudaย ย Hello, good evening, I have an era 300, a sonos beam Gem 2 and a sub mini, the beam 2 and the sub mini synchronize well but the era 300 I don't mean that when you put on a movie you hear double sound they don't synchronize but when you put on music through the Sonos app if you hear only one voice someone could also help me and neither in the era I don't get the dobly atmos I mean I don't perceive it, I need helpย 

2
G
12 days ago
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kblContributor I
asked inย Home theater
tv is the system; music is the services and sonos radio is (incorrectly) my preferred service

I have a Sonos beam (gen 2) and two era 100 speakers connected to a Samsung Frame tv.ย  I want the Sonos system almost exclusively for my tv; however, every time I open the app, the audio is connected to music instead of the tv.ย  It takes all kinds of gymnastics to get the system to work with the tv.ย  I want the app to automatically pull up the tv audio.ย  Currently, music is listed as my services, and they take precedent over the TV which is listed as โ€œyour sourcesโ€.ย  How can I make an adjustment to have the tv be the primary connection to the sonos system?

12
K
13 days ago
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Tony NContributor I
posted inย Home theater
Loss of TV sound from Sonos system When TV Powers Down and Turned Back On

Whenever my Sceptreย TV powers down the connection to the TV volume is lost. I can still play music but when I turn the television back on, thereโ€™s no sound on the television.ย Amazon Alexa is controlling the equipment, including the television and Beam.ย ย Sometimes when I reset up the equipment control I can get tv sound to come back, but sometimes that doesnโ€™t work either.ย Unfortunately, theres no option to keep tv from powering down when Firetv Cube powers down.ย Any suggestions besides buying a new tv?ย Itโ€™s only a couple of years old. Thank you!ย ย 

2
T
13 days ago
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Sparks59Contributor I
asked inย Home theater
sub gen 3 connection

I have a playbarย mounted below my tv and one play 5 in an outside area. I also had a sub gen 1 connected with the playbar, the sub was damaged and has been removed from my setup. I purchased a new sub gen 3 and it has been registered but will not connect with my playbar.Looking for tips that will help.Thanksย 

4
S
13 days ago
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PiiiiiiContributor II
asked inย Home theater
room set up atmos music

I have arc sub and 2 era 300. Are well put in the room ? Maybe era 300 too kutch hight? I use for games and Dolby Atmos film and music. Better to use era 100 as surround and use era 300 in another room? And do you suggest to put a second subwoofer?ย ย Thanks in advance ..any suggestion is appreciatedย 

5
Stanley_4
13 days ago
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greenyneu
asked inย Home theater
ERA 300 as surrounds missing front firing driver

I am using the Arc, 2 subs with 2 Era 300. Using Apple Music as recommended by Sonos. When playing ATMOS content I get a better special experience compared with my Sonos Oneโ€™s which is expected.Era 300 is not doing a good job in my opinion when playing stereo content and I figured out that Sonos disables the front firing driver when the Era 300 is setup as rear surround sound. Why? I pay for all speakers and have not even an option to turn the front driver on :-(.ย ย It would be better to give user an option and similar to the heigh volume adding a front volume and control the volume.ย Any help is appreciated.

16
P
13 days ago
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TorgeirContributor I
asked inย Home theater
Sonos Beam Gen 2 does not recognize LG Magic Remote to control volume - another solution

Just thought Iโ€™d chime in and say that the solution explained in [1] did not work for me.What worked on a 2024 LG75QNED826RE (with an RF LG Magic Remote) was unplugging the Sonos Beam HDMI cable from the TV, and plugging it in again, and making sure the TV output was set to HDMI ARC.It seems the LG TV gets confused if I plugged something else in after the Beam, like e.g. a Chrome Cast, even if it was not inserted into the TVโ€™s HDMI ARC slot (the Beam was already plugged here). This made the TV switch to TVย  sound again.Unplugging and plugging the Sonos Beam Gen 2 and again setting the TV to HDMI ARC sound output again worked. Pairing the remote to the Sonos Beam Gen 2 is not nescessary using this setup (e.g. like youโ€™d need to do with the Sonos Playbar).[1]:Edit: If an admin sees this, you can mark this as a resolved question.

1
Jamie A
13 days ago
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MPHaraldsContributor I
posted inย Home theater
Some Apple TV apps dont send sound to Sonos

Hello.ย I just recently moved from my old home to a new one in a different country. I took my AppleTV 4k 2nd gen,ย Sonos Arc, mini sub and Era 100s with me but sold my old Samsung TVย with the one connect box.Here i bought a new TVย (LG) that has eArc aswell but for some reason when using the AppleTV, the sound does not work in some apps and those app only send sound through the TVย speakers.All apps worked in my โ€œoldโ€ setup but the only thing that has changed in the setup is the TV.ย Has anyone had this proplemย ย 

2
M
13 days ago
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Beekie88Contributor I
asked inย Home theater
Playbar does not connect to home network

I ย am the proud and until fairly recent happy owner of several Sonos products, of which one is the Playbar.ย For some (unclear reason) it disconnected with my home network (I did not change it). All other Sonos items still work as they should.ย The app says that the playbar is not registered, but when I am following the steps to solve the problem it ends with a notification that โ€œan error has occurredโ€ and that I have to try it again later (which I did, for multiple times now). Still it end with he same result.ย I have tried resetting the Playbar as well. But still the same result).What can I do?

3
N
13 days ago
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Tarpon1Contributor I
asked inย Home theater
Ehternet and Wifi not connecting Sonos Sub

Hello:ย ย  We have the Arc and Sonos subpurchased My 24.ย ย Arc connects, however, even when I connected an Ethernet cable and lugged the POS Sub upstairs to the router and connected the cable- noย joy. The sub connected once or twice with wifi but last 3 months downstairs- 5 feet awat from the ARC.ย  even after redownloading app/factpory reset not connection.ย  What am I missing?

6
J
14 days ago
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UikContributor I
asked inย Home theater
play 5

ะ•ัั‚ัŒ beam 2 gen , ะฒ ะบะฐั‡ะตัั‚ะฒะต ั‚ั‹ะปะพะฒั‹ั… ะบะพะปะพะฝะพะบ play 1 , ั‚ะฐะบะถะต sub gen2ะ’ะพะฟั€ะพั?! ะฒะพะทะผะพะถะฝะพ ะปะธ ะฟั€ะธะฒัะทะฐั‚ัŒ ะฒ ัั‚ัƒ ะถะต ัะธัั‚ะตะผัƒ ะบะฐะบ ั„ั€ะพะฝั‚ ะดะฒะต play 5 gen2 .?ย Moderator edit:Google Translate-ย There is a beam 2 gen, as rear speakers play 1, also sub gen2Question?! Is it possible to connect two play 5 gen2 to the same system as front?

1
Pools-3015
14 days ago
F
ForumUserContributor I
asked inย Home theater
Feature Request: Center Channel Volume and Tuning on Arc

For the love of whatever you hold dear, please implement this feature. Weโ€™ve been asking for it for years.ย ย On some movies, the center channel is just too quiet. For example, Iโ€™m watching Interstellar on Paramout + via AppleTV. It is showing as multichannel pcm 7.1 on the app. The dialog is coming through at the relative volume of a forum post in a 6pt font in lower case. Everything else is like a 32pt font screed in all-caps. (Which is how I wish I could write this post)Dedicated receivers have had this ability for decades. Stop considering this as a feature beneath you and just give it to us.ย ๐Ÿ˜ก

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Stanley_4
14 days ago
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Briggis19Contributor I
posted inย Home theater
home cinema

Ik wil sonos five bij een bestaande groep toevoegen. Nu staat hij apart.

3
B
14 days ago
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TurbsContributor I
asked inย Home theater
cannot move sonos sub to different room

My sonos sub is connected to a sonos amp (and two speakers) in my lounge. I have been trying unsuccessfully to relocate the sub to the TV room and add it to the beam and TV setup.When I try โ€œremove subโ€ from the amp, as well as reboot/reset and swtiched off the sub, it still somehow remains as an โ€œunassigned subโ€ on the app (I would think it should disappear from the app altogether so that you could reconnect to a new room as if it were a new sub). When I then try and assignย it to the TV room I get the error โ€œthere was a problem adding your sub. Check the network..โ€There donโ€™t seem to be any settings option to get around this dead end. I am able to assign it back to the amp.the odd thing is I have done this before a few times successfully on the old app, so I am not sure if the bug is on the new app, or on perhaps a beam upgrade which makes it unable to see the sub?ย ย 

10
T
14 days ago
Mlara7
Mlara7Contributor I
asked inย Home theater
Problemas con Era 300

Buenas tardes, me gustarรญa saber si alguien experimenta el mismo problema. Cuanto con diversas bocinas de la marca sin embargo hace unos dรญas adquirรญ una Era 300 para aรฑadirla a el teatro en casa de mi casa que consta de una barra arc, dos Sonos one y un sub mini. Por lo que leรญ en โ€œteorรญaโ€ย no puedes hacer sonido stereo, sin embargo desde la aplicaciรณn de Sonos puedo aรฑadir bocinas y sincronizarlas para que suenen a la par, sin embargo cuando hago esto, la era 300, tanto la Sonos move, la Sonos roam se empieza a cortar el sonido (viniendo desde la tele). Con la funciรณn apple air play experimento algo similar cuando quiero Escuchar mรบsica desde Apple Music en diferentes bocinas al rededor de mi domicilio. Alguien me podrรญa ayudar a mejorar esta experiencia?ย cabe mencionar que tengo conexiรณn de 200 mbย y un routerย que te otorga la compaรฑรญa del servicio.ย saludosย 

15
Mlara7
14 days ago
M
MogletContributor I
asked inย Home theater
Sky - Volume Issues

When we pause a program on the Sky box or we donโ€™t adjust the volume after a certain amount of time we have to turn the volume back up to where we left it.ย 

2
MoPac
14 days ago
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WebMaximusAvid Contributor I
asked inย Home theater
Replace Sonos One:s with Era 300:s

With a current setup in the living room consisting of an Arc, a sub and two One SL:s for surround, I'm thinking of replacing the One SL:s with two Era 300:s.How would you go about doing this and are there any known issues or limitations accomplishing this in the new Sonos app I should be aware of to avoid a cold shower?ย I've seen how I can remove the surround speakers by going into system settings for the Arc and my understanding is adding the new Era 300:s will be as easy as adding the One SL:s but what I really would like to know is how to as a last step remove the One SL:s from the system? To make sure they are no longer tied to my Sonos system in any way where I'm hoping being able to sell them and get some money back towards the new Era 300:s.Thanks in advance for your help.

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J
14 days ago
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RK2Contributor I
asked inย Home theater
SONOS ARC and APPLE TV Remote Control

I have had a SONOS system for the last 10 years and for the last couple of years I have been using APPLE TV as my streaming service device. ย Last week I decided to update my SONOS System and purchased the ARC sound-bar and a couple of 300โ€™s for surround sound. ย Ever since I setup the ARC my APPLE TV Remote does not work properly. ย It works the volume and turns the TV OFF fine but after the TV has set for 20 to 30 minutes the APPLE TV Remote will not turn my TV back on. ย I have traced this down to the ARC as I have disconnected the ARC from the TV and the remote works fine to turn the TV back on. ย Hook the ARC back up and the remote will not turn the TV on. ย I have been on the phone with SONOS for hours with no resolution. ย So, I am just wondering if anyone else is having this issue. ย The ARC and the 300โ€™s are the only thing that has changed with the setup I have been using for years. ย Any help would be appreciated. ย Thanks

2
R
14 days ago
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JLR2020Contributor I
posted inย Home theater
can't add sub to arc

Hi all, unlike some I genuinely need help, I am a complete technophobe. I have a massive problem connecting my Sub gen 3, the Arc connects perfectly, the sub sets up without a problem but nothing happens, the app says itโ€™s not connected and my WiFi says itโ€™s offline, I suspect IP issues but neither Sonos or Vodafone will help ๐Ÿ™๐Ÿผ๐Ÿ™๐Ÿผ

62
J
14 days ago
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