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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,684 Topics
  • 28,931 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5684 Topics
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DGallo78Contributor I
asked in Home theater
Sub connected but not working

My sub gen 3 is showing as connected to my Beam and 2 x Era 300...but no sound. I've unplugged, plug back in - no joy. Done a factory reset and added back in, twice, still no joy. I'm fresh out of ideas. Any further suggestions welcome...

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Schlumpf
14 days ago
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musicbearContributor I
asked in Home theater
Is anyone having problems controlling Beam with the app (8/16/24)

Until about two days ago, the app allowed changes to music to beam on IOS or Android.  I now no longer can control beam but can control my Move.  Wifi working fine and indicated as strong signal.  I can send text via Smart things.  I can see the ARC linked volume change from my TV remote.  No updates are noted as being required.  Any ideas what is going on? 

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M
14 days ago
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BIGE1414Contributor I
posted in Home theater
Mini vs Gen 3 sub

For the money I can get two Mini’s one for each room.  House is an L shape and all open.  Or should I splurge and do Sub Gen 3? Media room and Living room.  Living room I have an Arc with OLED 65 media room OLED 75 and Ray.  Right now I’m thinking a mini in each room, but I’m interested in what the community has to say.  If the minis are meh then I probably need to increase the spend.  If you all say you will be pleased with the thump of the 6’.  I’ll probably save the money.  

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N
14 days ago
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LeonardBPContributor I
asked in Home theater
hooking up the TV to my Sonos speaker

I’m watching the football game and I want to play the TV over my speakers, but I cannot figure out how to do it

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AjTrek1
15 days ago
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PlastonickContributor I
asked in Home theater
HDMI ARC not handshaking roughly since the iOS app update

My Sonos Beam’s HDMI ARC has broken, I think since the iOS update. Making the soundbar and sub I recently bought for it frustratingly not very useful!  AirPlay however does work, but has some obvious limitations  The HDMI output itself works, as in the screensaver esque screen outputs to my TV, but the TV itself cannot play audio back via the ARC output. It had been working flawlessly for a few years until it just stopped working one day.  I’ve tried: - factory resetting the beam- trying a different HDMI cable- trying a different TV with HDMI ARC output- going through the “TV Setup” workflow in the new app (which claims to succeed in the “Connecting to ARC” step, but then fails the “Test Connection” step  I’ve not tried a different HDMI ARC input device, because I don’t have one to try.  Does anyone have any suggestions on what I can do? Or is the Beam toast?

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P
15 days ago
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BIGE1414Contributor I
asked in Home theater
Can I pair the Sonos Mini Sub to the Arc?

Can I pair the Sonos Mini Sub to the Arc?

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M
16 days ago
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RossibeeterContributor I
asked in Home theater
Sonos Arc

My Sonos Arc has been installed in my media wall at home - I have just had to change my internet provider and I need to re sync the Arc to use its features - HOWEVER - I cannot get to the rear of the unit with disassembly of the total media wall (inbuilt fire - tv - shelving units etc ) - Is there anyway of re connecting to the Arc without access to the rear of the unit ??

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Ken_Griffiths
16 days ago
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wirelessnet2Contributor I
asked in Home theater
Era 300s do not use Ethernet correctly

I have an Arc, Dual Gen 3 Subs, and two Era 300s bonded in a home theater configuration. I have ethernet drops near all of the components, so I thought, what the heck, why not hardwire them in and disable their RF radios. Turns out, the Era 300s don’t give an explicit option to disable their radios, but Sonos has said that if you connect ethernet to them, they will disable their radios automatically. Makes sense. I go ahead and set everything up, wire everything in, and disable the radios on the Arc and Subs. After this, I noticed that the surround audio coming from the Era 300s is choppy, and I did not see much ethernet traffic passing though either ethernet adapter connected to the Eras (or the switch port these adapters are connected to). I checked the speaker’s network diagnostic information (http://IPADDR:1400/support/review), and I see that for both Eras, there is an active ethernet link, but if I look under /proc/ath_rincon/status, I see that the Atheros radio is still connected

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W
16 days ago
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haxeydaveContributor I
asked in Home theater
Bought the Sonos dream some years ago and now regret it .. will not be drawn in again by Sonos

Useless

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H
16 days ago
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MoosroomContributor I
posted in Home theater
beam raakt connectie tv kwijt

Als ik mijn tv samen met ziggo next in stand-by zet raakt hij verbinding kwijt met sonos. Stekker tv eruit en erna erin dan doet alles het weer. Hoe los ik dit op?  Moderator edit:Google Translate-When I put my TV in standby together with Ziggo Next it loses connection with Sonos. Plug TV out and then in and everything works again. How do I solve this?

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16 days ago
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Santdasani
asked in Home theater
SONOS SET UP COMBINATIONS

My Current Set Up: Beam GEN 1 paired with SUB MINI + 2 PLAY 3 (Sorrounds). Question: I am now adding SONOS ERA 300 (1 No) : Is it better to pair the SUB MINI with ERA 300 or just add ERA 300 as a normal speaker and retain the SUBMINI + GEN1 Pairing ?Question: 2 By adding ERA 300 as a normal speaker - will ATMOS experience dilute ? or will it be better if paired with SUB MINI   

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S
16 days ago
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Marty93Contributor I
posted in Home theater
Have I made a mistake purchasing a Beam Gen1 direct from Sonos?

I have had Sonos speakers around my home for a while. I finally got around to Purchasing the Beam Gen 1 direct from Sonos on the 5th May 22. All of my other Sonos products work faultlessly. The remainder of my network is strong and works faultlessly.   The Sonos Beam however only connects for 20mins or so. Eventually it freezes completely and I have to factory reset in order to wake it up. The problem is exactly the same if you are using WIFI or a Cable connection.  After being told to buy a new Router, over 20 hours of fault finding and 7 hours on the phone to Sonos. The problem is exactly the same. Sonos still believed it was my network at fault.  After 2 weeks I was able to “escalate” my fault to a return. Great they will replace it.    Would you believe the link I was sent for the return doesn’t work.  I am now in week 3 after purchase of The Beam and I am still yet to experience it.  My question being does anyone have a Gen 1 Beam they are happy with? Should I push for a refund an

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jgatie
16 days ago
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DracurfContributor I
asked in Home theater
Sonos ARC to all speakers

Hello everyone,I currently use the Sonos Port connected to my TV via a Toslink fiber link (with an RCA/Fibre converter) and it allows me to hear the TV sound on every speaker in my house (3x One SL and 2x ERA 100).I plan to purchase the Sonos ARC and connect it to my TV via an HDMI ARC/eARC link, and no longer use the Sonos Port.I would like to know if the SONOS ARC also allows the sound of the TV to be played on all speakers ?(not only those configured in home theatre).Thank.G.

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D
16 days ago
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ItmakesnosenseContributor I
posted in Home theater
One SL’s and Sub keep disconnecting

So I’ve had Sonos for almost 10 years. My Playbar and Sub has been running all that time with zero issues. I might have gad to connect my Sub once or twice in all that time. Playbar is still running perfectly today. In December last year I decided to treat myself and finally get those One SL’s as surround sound (late to the party). It was great for the first 2 months.Then all of the sudden they started acting up. They disconnected. One connected the other one didn’t. Then they worked. I had to reboot router several times a week and restart my speakers and do the reconnect. I struggled with that for a month. Then suddenly one of the speakers just didn’t want to connect anymore. I spent two days with support and they finally decided to send me a new one. They messed with my network (which wasn’t an issue before and never has been) and the new speaker came and everything got connected and it worked. Sort of. It never runs smoothly. Sometimes they disappear in the app, and only one speaker

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I
16 days ago
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dawnieCContributor I
asked in Home theater
arc +sub+2 play1s surround sound

I am having trouble getting the surround songs to work.  I had to reset all the speakers, they are now connected as a ‘system’ but only sound comes out of the Arc. The tv is set up as dolby as are the apps, doesn't matter what tv channel or programme I watch,  no sound.  I have reset the speakers about 5 times - it seems to be since I got a new router. I've also had to set the router up as 2.4GHz to actually get them all to connect.  Any ideas?

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D
17 days ago
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JahmettiContributor I
asked in Home theater
Sonos arc incompatible with Samsung s95c?

Hi, I bought Samsung s95c tv and have been frustrated with connecting audio to Sonos arc.  I've been trying unplugging / plugging etc. No matter what i try, the audio drop out all the time. Seems that TV notice an error and switch back to tv speakers. Hdmi-cable is in eArc-connection in Samsung One connect box. TV diagnostic suggests to buy better cable, but i have the cable included in the Sonos arc package. I've seen similar issues, but is there a real fix for this problem available or can the reason really be the cable? Sonos Arc with same cable worked fine with previous TV. 

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P
17 days ago
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TrinityONEContributor I
asked in Home theater
Samsung S95C and others having issues with Sonos ARC, Audio Cutoff and no sound at all

Hi All,I have seen many posts in here about issues with Samsung TVs and Sonos ARC in the area of eARC, Anynet+ (HDMI-CEC) and Dolby Atmos. Especially the TVs that have a “One Connect Box” like The Frame or the High End ones like my brand new Samsung S95C 77 Inch. Who would have thought, that after operating a 8 Year old Samsung UE65KS9080 9-Series 65” Curved TV flawlessly with the Sonos ARC for years, that I would run into such issues with the new high end Model from Samsung which literally costs thousands of Dollars. It also seems nobody has really found a long lasting fix for the issue or figured the root cause. I am baffled about Sonos and Samsung not being able to fix the issues documented all over in this community and leaving customers frustrated and lost.So what is the issue I personally see: After successfully configuring the TV with ARC, Apple TV, Playstation, the TV drops connection to the Sonos ARC and starts switching between internal Audio and ARC Audio, some times after h

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T
17 days ago
kmb23
kmb23Contributor I
posted in Home theater
comment savoir si je diffuse du dolby Atmos? (French)

Bonjour,J’ai un ancien système Home cinéma Sonos : playbar de 2018 + Sub Gen2 + 2 Symfonisk (lumière Ikea) en voie arrière.Ma TV est une OLED65 PhilipsJe viens d’acheter la ARC pour remplacer ma playbar (j’en était parfaitement satisfait mais voulant utiliser mon ACE je n’avais pas le choix.)Raccordement sur une prise HDMI sur le port HDMI2 E-arc 120hz 4kMes téléphones portable sont des Android j’envoie des film via fibre optique avec l’application MY Canal, ou avec une iptv (logo Atmos en bas a droite quand je lance le film)La question est simple : avec le sub Gen 2 et les voies arrières Symfonisk , est ce que je suis en ATMOS ? comment je peux savoir ce que je diffuse en audio exactement ? Moderator Note - Translation by Google:Good morning,I have an old Sonos home cinema system: playbar from 2018 + Sub Gen2 + 2 Symfonisk (Ikea light) in the rear.My TV is a Philips OLED65I just bought the ARC to replace my playbar (I was perfectly satisfied with it but wanting to use my ACE I had no

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Pools-3015
18 days ago
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thisisliamContributor I
asked in Home theater
Only getting Stereo PCM

Hi all. I’m about to pull my hair out and haven’t been able to find the information I need. I have a Samsung UN70TU700DBXZA 70” Smart TV purchased new in 2021. My Sonos setup is a Playbar > Connect Amp > Surrounds via the optical output on the TV. I know this is older equipment but haven’t had issues. At some point I had this working on my previous older Samsung that I shattered when I last moved, but I’m not sure what’s happening this time. My current TV is a newer model. My Apple TV and PS4 are set to output DD5.1. On the Sonos App I can see the Playbar is receiving Stereo PCM. If I run an app like Netflix on the smart TV itself the Playbar switches to receiving Dolby Digital 5.1 over the optical cable. It seems the TV does output DD but not from the HDMI inputs. The TV menu only offers “PCM”, “Auto”, and “Pass-Through” - although Pass-Through is greyed out. I have tried multiple HDMI cables from my devices to the TV. I have ensured my external devices are set to Dolby Digital.

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18 days ago
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turboburroContributor I
asked in Home theater
Sonos Beam Gen2 Metallic Background

Currently using Sonos Beam Gen2 on Sony 65” TV with eARC connection in HDMI 3. Sounds great overall, but background stadium noise when watching sports sounds very tinny or like through a metallic hollow tube.  I’ve confirmed through the app that it is running Dolby Atmos or Digital 5.1. Settings on (Google) TV are: Speakers > Audio System; eARC mode > Auto; Digital Audio out > Auto 1; Dolby Digital Plus output; Pass through Mode > Auto.    I’ve also messed with several tuning settings in the app, toggling off/on Trueplay, loudness, night mode, speech enhancement, etc. with no major effect on the background noise.  Any ideas on how to fix this issue?

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Corry P
18 days ago
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rudilyonContributor I
asked in Home theater
Trueplay in Home Theater

Hi, is ti possible / recommended to adjust all Sonos speakers (Arc, 2*Era 300, Sub Gen3) with TruePlay when grouped in Home Theater mode? What is in this case the procedure? Thanks!

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jgatie
18 days ago
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DaneInHamburgContributor I
asked in Home theater
Sonos Amp two Passive and two Sonos One playing Stereo/Surround

Hi,I resently disconnected my Sound base and now connected my Amp with two passive speakers and two Sonos One. It works well in surround but is a bit annoying when I just want to listen to stereo from the passive speakers alone when playing music from other sources. I know I can go in the Sonos App and switch off surround manually but is there a way to set up two groups. One surround group with Amp+passive+2xOne always automatically switching one with the TV (Connected to Samsung 2024 model with HDMI Arc) and then another group with just the Amp and the two passive speakers for when I play music without the TV. I have two other Sonos speakers in the kitchen and in the dining room.BrgdsClaus 

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D
18 days ago
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Manners09Contributor II
asked in Home theater
Sonos Amp

Can you connect the amp wirelessly to an LG TV 32LQ63006LA. Unfortunately the TV is an after thought to our renovation, the ceiling speakers/amp cables are hidden within ceilings and walls. (Speakers and Amp are 3mths old) I suspect this can’t be done? Or is there a third party accessory that can be used i,e. BluetoothLook forward seeing responses and suggestions  

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18 days ago
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Bradbadboy08Contributor I
posted in Home theater
soundbar speakers for my tv

 I have the soundbar speakers  they are Bluetooth they hook to my WiFi network but I change my WiFi password I don’t know how to fix them I go to the app it won’t let me do nothing.  I change to a fiber network    What should do ?

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106rallye
18 days ago
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RayshooContributor I
posted in Home theater
sonos sound bar not working

The sound bar stopped working after I turned off the TV and turned it back on.  Nothing had changed otherwise.

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18 days ago
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