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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20793 Topics

I
imacdonaldContributor I
asked in Components and Architectural

Playbase Upgrade to S2 - Poor Sound Quality

I just upgraded to S2 and now the sound on my Plabase is very tinny. Even with max bass there is no real depth of sound. Used t be terrific full bodied sound in S1. Any help would be appreciated. Thanks.

5
Rowena B.
3 years ago
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philippompiliTrending Lyricist I
asked in Controllers and Music services

RSS Podcasts

Hello, I am trying to Add my CBC Hourly News RSS feed to Sonos. My goal is to have this play every morning when we wake up so we can hear the latest news. Would be great if we can stack these as well. When i try to add the RSS I get an error.Has anyone esle had any luck with this?This is the RSS https://www.cbc.ca/podcasting/includes/hourlynews.xmlCheers,

14
P
3 years ago
A
amun
asked in Advanced setups

NAS/Sonos permissions issue?

Whilst playing about with m3u playlists, I’ve found an oddity with access to the music files.Background - for 9 years I’ve been using the same LG NAS for sonos, running 24x7 - i.e. no spin down. Having locked down the system and cut off from the internet, it works extremely reliably.I set up a directory outside the Sonos one, to take some of the strain from the main directory, which is indexed by Sonos. m3u8 playlists in Sonos pointing to the additional directory seem to work fine.However, if I leave the playlist on pause for a period - e.g. overnight - then when I press play again all the files in the queue fail to play with an access denied error. If I clear the queue and set up the playlist again, it works perfectly.The NAS is fairly basic, and I’ve been through every setting on it looking for a reason why access should time out, but can’t find one. I can understand why it would always fail, or always succeed, but this seems odd - it’s almost as if Sonos is forgetting/losing access

2
A
3 years ago
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lesleepeeContributor I
asked in Components and Architectural

LG OLED55CX magic remote no longer working with Playbar

Hello!I purchased an LGOLED55CXPUA about a month ago. On set up I was able to configure the magic remote to control my Sonos playbar using the volume using the Device Control settings. The mute button would not work but the + & - for volume did which was all I needed.As of yesterday magic remote no longer controls the volume of the playbar. I saw this topic https://en.community.sonos.com/home-theater-228993/lg-oled55cx-magic-remote-not-working-with-playbar-6843515 which describes my situation perfectly & see that this was resolved with LGs software update (03.10.20). My TV is running 03.11.10When I contacted LG they just sent me a reply telling me about how great LG soundbars are! Points for chutzpah if nothing else…Any help from you good people would be greatly appreciated!

3
Rowena B.
3 years ago
S
SonosmarkContributor I
asked in Portable speakers

Using Move with WiFi extender

I have recently upgraded my Play 5 to a Move. The Move is situated in the same position as the Play 5 was, in the conservatory. I also have a Playbar and a Play 3. Due to network issues there is a WiFi extender in the conservatory. The extender provides exactly the same network and log in details as the main router. The Play 5 worked perfectly well in this location.My issue is that if the Move speaker connects to the extender then it disappears from the App. Do I need to alter a setting to overcome this problem? If I cannot connect via the extender then the Move will not work as intended.

22
AjTrek1
3 years ago
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PlpeteContributor I
asked in Components and Architectural

lost Sonos connection after changing PW?

Changed wifi password and now Sonos can’t find our products. We updated to the new password but still no connection. Any help?

1
Paul A
3 years ago
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svleukenAvid Contributor I
asked in Components and Architectural

Sonos port hapert (ondanks dat hij bekabeld is)

Ik heb sinds gisteren een sonos port en heb deze bekabeld aan mijn router gehangen (WM:0)(SnosNet: Kanaal 1)Ondanks de bekabeling valt om de haverklap het geluid weg. Ik heb mijn platenspeler op de port aangesloten en de compressie aangezet. Ook meldt de SONOS S2 app geregeld dat hij geen verbinding met Sonos kan maken. Als ik de SONOS app open laat staan komt ook deze verbinding na een minuut weer terug.Tevens de situatie dat de app aangeeft geen verbinding te kunnen maken, terwijl de port (via de sonos one) gewoon de muziek van de platenspeler afspeelt.

3
S
3 years ago
K
KonlorkContributor I
asked in Advanced setups

Karaoke on Sonos with youtube and two TVs

Hi,  here’s my Setup:PA with semiprofessional mixer; Sonos Port as Input for PA; 2 older TVs; Amazon Fire TV Cube (2. gen.); HDMI Splitter for the 2 TVs, Bluetooth Connector  What i try to reach:Playing Youtube on the TVs while streaming the sound to the Sonos Port Problem:The connection between Amazon Fire TV Cube and Sonos Port is via bluetooth and extremly prone to failure.  Does anyone have a better idea to solve this? Thx, Kon.

1
controlav
3 years ago
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LordmoeterContributor I
asked in Components and Architectural

Since Sonos has two App S1 and S2 I'm not able to use the speaker anymore

I’m a little helpless. Since all this new App S1 and S2. I can not use my speaker anymore and updating of the software isn’t also possible anymore.I do have a Play 5 Gen1 , Play 3 , Play 1 (alexa), Play one How can I get help?

2
L
3 years ago
C
ChmielelContributor I
asked in Components and Architectural

Burned resistor in Play 1

Hi, my device-sonos Play 1 didn't want to turn on recently so i managed to disassemble it. It occured, that the resisor number R524 Has blew up and damaged some componets which were nearby. Could You tell me its' parameters, so i can replace it?  

2
C
3 years ago
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captainknutAvid Contributor I
asked in Components and Architectural

Automatic dynamic volume?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

7
ratty
3 years ago
B
Brad SparkmanContributor I
asked in Components and Architectural

start up issues with 15 speakers

I struggle to launch a playlist at once on my system. Currently have 15 SONOS speakers and when I start to play, speakers don’t all start. Have to go on app and click “everywhere” and 1-3 times they start. Also experience same issue when advancing to the next song. I have the SONOS Bridge installed but has not really made any improvement. Look forward to some Advise or suggestions.

3
Airgetlam
3 years ago
S
sparafucileContributor I
asked in Controllers and Music services

Tidal playlists not showing in Sonos app

Hi, it seems that I cannot find any of my own Tidal playlists. I do find the official Tidal playlists but when it comes to my own playlists I cannot find them. Even when I rename one of them to some phantasy word to prevent it from being lost in all the official playlists that are returned after the search. I also re-authorized my Tidal account but the problem persists.What could I do to track down the problem further? Cheers,Andreas

1
Annazel S
3 years ago
A
alex.wContributor I
asked in Components and Architectural

Sonos One -- Two Pairs, each regularly having one half the pair drop in and out while playing music

Having a problem with two pairs of Sonos Ones -- while listening to music over Airplay using any of my iOS devices, the right speaker in both pairs will intermittently drop out, usually not simultaneously. It only lasts a couple of seconds, but it now happens once every 45 seconds or so and is incredibly annoying. This started happening a few weeks ago, I believe right around the time I updated my devices to iOS 14. I was hoping that the update to iOS 14.1 would help, but it seems to have made the problem significantly worse rather than better, with the interruptions more frequent this AM and lasting longerThinking that perhaps it was something related to iOS, I tested it directly in the Sonos IOS app, using that to play music directly. Here the problem becomes even more severe: on occasion, when one half of the pair stops playing the music, it not only never restarts on that speaker, but the speaker itself drops off the wifi network and doesn’t rejoin unless I power it down and back u

1
Annazel S
3 years ago
D
drümmkopfContributor I
asked in Controllers and Music services

"unable to play…song is not encoded properly"

I see that other people have been having this problem but haven’t seen any fixes or even reasons why this problem occurs. For a long time I’ve been listening to my Mixcloud uploads on my Sonos 5 Gen 1 without any problems, but now I get the “unable to play song is not encoded properly” and nothing to listen to, unless I switch to a radio station. Are you aware of this problem? There’s nothing wrong with my internet connection and the radio station can play okay. Is this a problem with MixCloud, or is it Sonos? I have the Sonos S1 Controller installed and it was working fine until recently.

4
Annazel S
3 years ago
S
steveleachContributor I
asked in Controllers and Music services

Unable to play some stations through Sonos

There are some stations that are on radio.net that I can stream on my cell phone, but won’t stream using Sonos. For example, “Dimensione Jazz” (Italy) - if I press the play button on Sonos, won’t stream the station.  But I can start the station on my phone and AirDrop it to my Sonos devices.  Any idea why?

1
Airgetlam
3 years ago
R
Redux999Contributor I
asked in Controllers and Music services

Many of my Deezer favourite albums do not appear in Sonos

I have been compiling an extensive list of favourite artists and their albums in my new Deezer app. (I have always used Apple Music in the past but wanted to stream in Flac)I have just noticed that not all of my favourites show up in my Sonos app. For example, I have 18 Dave Matthews Band albums favourited on my Deezer app but only 1 shows up on Sonos. This happens fo most of my artists. My list of favourite albums is large and may reach its Deezer limit, but surely my Deezer content should just be mirrored in Sonos? My app is run on ios. Thanks for any help

4
R
3 years ago
G
gjs1980Contributor I
asked in Home theater

Sonos Arc with one Sonos One speaker?

I have the Sonos Arc and one (1) Sonos One speaker. Is it possible to pair the two so that the Arc plays music along with the Sonos One? Right now only the Sonos One will play music through the Sonos app

3
Mark P
3 years ago
A
amun
asked in Advanced setups

Additional bytes in Foobar playlist

When creating a playlist file in foobar2000, the characters in the tracks prompt me to use m3u8 instead of m3u. m3u files work OK on Sonos, but m3u8 files have four bytes at the start of the file that throws Sonos, which says that it can’t play the file. This error comes up at the start and then it goes on to play the remainder of the files properly.The bytes are  EF BB BF 23 - if deleted using a hex editor then the files play OK.It seems perfectly reasonable that Sonos should ignore garbage, but does anyone know which software is at fault? i.e. should Sonos play m3u8 files properly, or is Foobar200 not creating them properly?

4
A
3 years ago
M
Mascot Dec85Avid Contributor I
asked in Components and Architectural

System not showing in Spotify Devices

My Spotify app doesn’t allow me to connect to my Sonos system.  All I get is the “Connect to a device” screen. My Spotify account is connected to Sonos.  My system is connected to the same WiFi as my phone.   Any ideas?  

20
Roel Janssens
3 years ago
G
GlamisAvid Contributor I
asked in Components and Architectural

Boost shows on my router as not active, but speakers are working

I was having some issues with dropped music and speakers so I went into my router to change the channel so it wouldn’t duplicate the Sonos channel.I have Boost wired to the router and Move on the 2.4.Everything seems to be working, but I noticed on my router that Sonos Boost is greyed out (not active).Can anyone explain why the router would think Boost is not active? 

6
G
3 years ago
N
nycmusicloverContributor I
asked in Home theater

Issue setting up Beam with older Pioneer TV - pdp5080

hi! I’m trying to set up my Bean with my Pioneer PDP5080.  Unfortunately, my TV is 7 years old and doesn’t have an Arc input and the optical out is only for Dolby Digital and I was told by Pioneer it wasn’t meant to be compatible with a soundbar.  Is there any work-around here? Basically i was told by Sonos I can get a refund with no other solution.  I was really excited for my Beam to have some better sound quality for my TV but also to use it as a speaker for music. I also have an appleTV 4k -not sure if that matters or not. 

3
Airgetlam
3 years ago
M
mrbofusTrending Lyricist I
asked in Components and Architectural

Speakers keep cutting out, keeps skipping to next track

I have 9 Sonos speakers (5 Play:1 speakers, 2 Beam speakers (1 with a paired Sub), 1 Playbar (with a paired Sub), 1 Play:5) with a Boost.  I have an Orbi mesh WiFi system with 1 router and 3 satellites.  WiFi coverage and speeds are not an issue (get anywhere from 200-500Mbps on my other wireless devices).When I have all my speakers playing the same music, speakers will randomly cut in and out, repeatedly.  Songs skipping to the next track has happened occasionally in the past, but recently it is happening ALL the time.  Neither problem used to be this bad.  I have turned my Boost off and back on.  I have checked the Sonos app for updates, but the app and the speakers are all up to date.Is anyone else experiencing anything similar or is it just me?  Any solutions would be greatly appreciated!

3
Airgetlam
3 years ago
D
deedlebug57Contributor II
posted in Components and Architectural

Sonos having connection issues

Hi. I have original Sonos 1’s and a 5 speakers. I'm using an iPhone 11 to connect. I’m losing my connection and I’m receiving error messages ie. song is not encoded correctly etc. Anyone else have this issue?  Thanks

3
Airgetlam
3 years ago
J
JchalupsContributor I
asked in Home theater

Beam sound bar has echo

New Beam sound bar sounds hollow and echos after tuning with my iPhone 11 on TruPlay. help

7
J
3 years ago
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