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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20752 Topics

J
jonmicray
posted in Controllers and Music services

Mixcloud wont play

I can’t get Mixcloud to ply through Sonos. Says unable to contact Mixcloud. Deleted and reinstalled both apps. Removed and reinstalled Mixcloud to Sonos. Reauthorised Mixcloud on Sonos. Nothing works. i can play Mixcloud on my phone. I can play other services through Sonos. I can’t play Mixcloud through Sonos. Really annoying. Please help. 

13
K
3 years ago
M
mickdayContributor I
asked in Advanced setups

Will Sonos support CCMP (AES)?

I have been having some problems connecting my Sonos to my home Wi-Fi and I just wanted to confirm if Sonos wlll support CCMP (AES) encryption.I am only able to get it to connect to the Wi-Fi if I use TKIPIt will not connect using CCMP (AES) is it supported?

2
M
3 years ago
R
Rank1n77Contributor I
posted in Home theater

Optical Switch Problems

Good Morning Im looking for some advice I recently bought a optical switch for my Sonos Beam so I could hardwire my devices straight to beam as was getting really bad lip sync problems on my Sky Q. The switch has worked for Lip Sync issues & everything is in sync now, though I am getting really bad electrical interference when viewing now. Examples when lighting gas hobs on cooker, boiler kicking in, light switches turning on. Is cutting the sound out though it is only for a small amount of time becoming really frustrating.  I have tried bypassing the switch & the electrical interference stops. Has anyone got any ideas how to stop interference if using switch or how to sort lip sync issue out so I don’t need to use switch.  My set upSonos Beam connected to router via Ether.Lg Tv Sky QPS4Nintendo Switch 

2
R
3 years ago
W
WrightytykeAvid Contributor II
asked in Components and Architectural

Router upgeaded but problems since??

Hi, I’ve just upgraded to a newer BT router, after a few hours of messing I’ve finally got everything working again by setting each speaker back up individually. My system is on Wi-Fi but I connected a cable to get it all working again with the help of Sonos assistance. The cable is now disconnected and everything is set up but the app keeps losing signal and saying unable to connect about 50% of the time? It was definitely better before than now? I was hoping a 2 year newer/better router would have been ok? Any suggestions are welcome. thanks.  

7
W
3 years ago
P
peh21Contributor I
asked in Controllers and Music services

WMA file not playing in WD My Cloud Home music service

Hello, I have a WD My Cloud Home network drive which I had hoped to use with my Sonos setup.  I’m using the S2 app and have linked to the WD drive using the My Cloud Home music service.  The mp3/mpeg4 files are appearing in the app and playing without issue, but none of the WMA files are appearing (128 kbps bit rate).  Is there a solution to this, other than changing all the WMA files to another format?

1
Annazel S
3 years ago
F
Ford02Contributor I
asked in Home theater

Sonos App.

I have Beam and 2 ONE SL's for suround speakers. Have trouble with the sonos app on my phone "S10". Trying to set up home theater and I can't get pass the pop-up screen that states select the speaker on the screen that it making the chime. For only thing on the screen is the pop-up message.

1
Simon B
3 years ago
B
BradTContributor I
posted in Controllers and Music services

Trouble accessing Mac music library since recent S2 12.2 update?

Hi has anyone else had trouble accessing their music library since the S2 12.2 system update two days ago?

1
Annazel S
3 years ago
E
elfultonContributor I
asked in Components and Architectural

Why do some of the speakers cut out when we change the playlist (they randomly come back on)

When we start music or change the play list the speakers are cutting out then randomly come back (after about 30 seconds), one at a time. this just started after working correctly for years (and we did not change anything before it started happening) 

1
Annazel S
3 years ago
C
CormboniContributor I
posted in Home theater

Samsung TU8000 and LPCM via Arc

Hello All,I bought a 2020 Samsung TU8000 with eARC. The manual and Samsung support said that it supports multichannel PCM, but upon trying it with both the PS4 and Nintendo Switch, all I get is Stereo 2.0 PCM. I’ve heard there will be an update on Samsung’s end via a couple of forums, but will this be updating all 2020 Samsung TVs? Also, is this definitely something wrong on Samsung’s end or is it, in fact, a Sonos/Samsung compatibility issue?Thanks for your help!

1
Airgetlam
3 years ago
G
Germic77Contributor I
posted in Components and Architectural

Trouble connecting Beam to Grundig TV

Hi.I'm having trouble trying to connect my beam via hdmi arc to my grundig  65 inch tv. It's always saying wrong hdmi input and also to turn on cec setting. Someone else having trouble with the same. If someone could help me with the following problem I will appreciate. Thanks  

1
Airgetlam
3 years ago
V
VerantContributor I
asked in Components and Architectural

Issue updating my Sonos one

I have been trying to update my sonos one to version 12.2 without any luck.  I have tried all the recommended fixes,•Moving closer to the router •Plugging in the speaker to the router •Factory reset on the speaker and then trying again.All of these haven’t fixed my issue with the update and I still get the Error 30 when I try to update the speaker. As I live in Belgium there is no customer care contact that I can get in touch with to help. All my other speakers have updated no issue and all are running on the S2 app If you have any idea on how to fix it I’d love to hear them, thanks Ben

1
Annazel S
3 years ago
P
petervaneerdeContributor I
asked in Components and Architectural

TV audio skipping.

Upgraded to S2 software now my audio from my TV skips really badly when I have more than one speaker playing the tv audio stream. It works fine when it's only the TV room speaker setup. Used to work perfect on the original software. Adjusting the group audio delay does nothing. Diagnostic 70307141

17
P
3 years ago
S
SteveaOzContributor I
asked in Components and Architectural

Update problem

I’m trying to get into the app but it takes me to an update. Problem is that the email address it is asking me for a password for is not my email. I’ve deleted the app. Rebooted the app. All no good. I can sign in using my correct email and password but this update screen has the wrong email so it’s saying my password is incorrect. Screen shot is below. Any thoughts appreciated. Cheers.   

3
Simon B
3 years ago
A
ash105Trending Lyricist I
asked in Components and Architectural

Amp. stopped connecting. Orange light.

I have upgraded from a ZP90 to the new Amp. Initial problems it would not connect to the wifi even though it was in the same place as the ZP90.After many hours trouble shooting with Sonos they told me to hard wire at my expense.So I hard-wired in, worked great for a few weeks, last Friday it was on all day….Saturday it has disappeared from system. It now will not connect and when I try a new connect it can see the Amp, asks me to press the figure of 8 button then the light goes ‘orange’. Which i read as the light of death.So as Sonos are ignoring me anyone else got any ideas?

6
Simon B
3 years ago
R
robert rhrContributor I
asked in Controllers and Music services

music library not found on Mac Catalina 10 with Sonos S1?

everything was working fine and then stoppedupdated to Sonos S1 - when adding music lib from music folder Sonos can’t find computerfirewall off and Sonos app has access to disk

7
Simon B
3 years ago
S
ScoopbhoyContributor I
asked in Controllers and Music services

Spotify Connect issues playing on Sonos

Hi all, I’m getting an error message on Spotify for my three Sonia speakers which says ‘can’t play this right now’. I can still access Spotify from the Sonos app ok but not from Spotify itself. Can anyone suggest what to do. Thanks, Stephen 

2
S
3 years ago
I
ibusevilContributor I
asked in Home theater

Beam LED light won't turn ON anymore. Voice assistants not working either

This Sonos Beam was working perfectly fine until a couple of days ago. I’ve moved to a new home / new Wifi, so I reset all the speakers and started fresh. After the updates, all speakers seem to be OK, but the Beam has lost its staus LED light. Nothing happens if I toggle the “Status light” setting on and off in the S2 app. I have tried powering it on and off, and nothing. I have tried resetting it again, but it’s hard to follow the procedure, because when trying to follow the steps I don’t get any lights at all on the LED. The speaker seems to work OK otherwise, except that I’ve also found out that neither voice assistant (Alexa/Google) works anymore. I used Google Assistant on this same device before, so I wonder if this is related. Touch controls seem to work, and I get sound feedback when I touch them. If I touch on the “mic” button after setting up Google Assistant, I hear the voice saying “the mic is off” and “the mic’s back on”, but the speaker doesn’t respond to any commands or

8
I
3 years ago
L
ListensContributor I
asked in Components and Architectural

AirParrot requires password to connect via Airplay

Hi all, I just got a Sonos Port, and was hoping to be able to stream to it from my PC via Airplay.  After some Googling, I installed a program called AirParrot3, but when I try to use it to connect my PC to my Port, AirParrot asks for a password.  I tried using my Network password and my  Sonos password, but neither worked. Others who’ve had this problem received advice in these forums to disable a setting on their iOS device (I have an iPhone 6SPlus).  However, I can’t implement this advice because the iPhone settings it refers to appear to have changed since then and I can’t locate them. (For  reference, the Forum advice I’m referring to is here https://en.community.sonos.com/music-services-and-sources-228994/airplay-password-prompt-6813139 and here https://en.community.sonos.com/troubleshooting-228999/airplay-feature-asks-for-onscreen-code-6809361 .) If someone could help me get this working, I’d sure appreciate it!  Thanks.

3
L
3 years ago
S
Seagull99Contributor I
asked in Controllers and Music services

Apple Music recently added items have stopped appearing in Sonos

My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

3
S
3 years ago
D
Dean BarrettContributor III
asked in Controllers and Music services

On device music no longer available

I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’. I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290. I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files. Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

11
N
3 years ago
D
dnsreesContributor I
asked in Controllers and Music services

Following Sonos library update for iTunes, iTunes cannot find any items

Hello.I maintain my music library on iTunes.  Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library.  Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?  

5
D
3 years ago
Y
Yuchen2020Contributor II
asked in Components and Architectural

Amazon prime music not playing on Sonos ZP100

Hi all, amazon prime music not playing on Sonos zp100. Amazon music shows up as an option BUT when I press play, I get the pop up ‘get unlimited’ and no music starts.  I don’t want unlimited just my Prime Music. Please help. What am I doing wrong?

6
Rowena B.
3 years ago
G
GaryLuton1010Contributor I
asked in Controllers and Music services

Audio breaking up at start of music

Playbar and sonos amp with speakers breaks up when music starts.  stabilizes after about 5 seconds.  Very annoying.  559021376

1
Rowena B.
3 years ago
M
michelsamoContributor I
posted in Home theater

True play problem with 12.2 (61182310)

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

1
Rowena B.
3 years ago
R
RitvarsContributor I
posted in Controllers and Music services

YouTube Music not working

Bigest **** what i see in my life! Can’t lisen music from you tube! Why engeners build this ****? 12 apps in store only one works, but dont play music! About speaker and app in one word- ****! In latvia this **** price is 200€ for nothing?! Awsome  *Moderator Note: Modified in accordance with the community guidelines.*

2
D
3 years ago
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