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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19449 Topics

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Glenns_and_RosesCollaborator II
asked in Controllers and Music services

Spotify - Song Not Encoded Correctly

Recently noticed issues with Spotify skipping songs and showing “Song not encoded correctly” errors.  But when I manually play the song it works.   Other discussion threads suggest this could be a network issue.  Here is my setup: Verizon Fios, 1 Gbps fiber Verizon router with wifi off Eero pro (x3) in bridge mode Sonos Amp is WIRED to a Gbps switch coming off the router All other Sonos devices are wireless (Using SonosNet) SonosNet was using channel 11, and when I did a network scan I could see a fair amount of other networks on channels 1 and 11 so I switched SonosNet to channel 6 but it didn’t help. My Verizon router and my Eero system are all using “vanilla” configurations.  I don’t mess around with the firewall, port forwarding, etc. Suggestions?  

21
G
3 years ago
M
Mungo HungoContributor I
posted in Controllers and Music services

How can I stream my FLAC library without *buffering* issues?

Hi- I have a system that includes two Play 5s, a Play 3, five Play 1s and a bridge.  I can almost always stream music from online stations with no problem.  But my efforts to play my own music have been a disaster for quite some time.  I technically have the ability to play my music library (all of which is in FLAC format), but I rarely can make it through an entire album without buffering problems that cause the system to stop and then skip the track.  The problems are even worse now with the Covid-related national slowdown in internet performance. Admittedly, my system has not been advanced.  It’s consisted of trying to stream my music stored on external hard drives, a desk top, a laptop and a tablet (I’ve tried all of those separately).  Nothing has worked. I’ve read a number of posts about NAS drives, and am wondering if connecting an NAS directly to my router, my bridge or my 1st gen Play 5 would solve the problem.  But every time I try to find a solution, I feel like I’m just

5
M
3 years ago
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duke6Avid Contributor I
asked in Speakers

Using Sonos One As Wirless PC Speakers on Windows 10?

Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers. Moderator note: We updated this article in October 2023 with new information below.For more information on how to use Sonos speakers as PC speakers please have a look at this tutorial on our community.

12
Airgetlam
3 years ago
I
IssaquahContributor I
asked in Advanced setups

Can I connect a CD player to an ARC?

I would love to get an ARC and connect it to my TV via HDMI….BUT in addition, I would like to connect my CD player to the ARC. Can I do that using the OPTICAL connection on the ARC? If not, what is the simplest way to connect a CD player to the Sonos wireless speaker world. I don’t have any wired speakers, so the AMP is not really needed for me.

7
106rallye
3 years ago
M
Mark_227Contributor I
asked in Controllers and Music services

S2 - the connection to spotify was lost

Hi there. Since adding new devices and upgrading to S2 over the weekend, I keep getting “connection to Spotify was lost”. Sometimes it works for a while and then just stops. Always at the point where it’s trying to start playing a song - I never get errors when browsing spotify and songs seem to finish playing once started. A couple of key points based on questions asked to other people with similar issues: Spotify is working on all other devices in the house Streaming from my NAS and my Amazon account seems to work fine I’m running a fully wireless Sonos setup but was previously using a wired Bridge with S1 The Orbi router is set so that all Sonos devices are “unmanaged” to avoid any network blocking It was being particularly on/off earlier to I uploaded a diagnostic: 233855799 Thanks, Mark  

5
Annazel S
3 years ago
J
jwcbellaContributor I
asked in Advanced setups

ethernet wired

I have a Linksys mesh wirless system.  If I connect one of my Sonos speakers to one of the mesh pods, will this create a more reliable Sonos system? 

7
Ken_Griffiths
3 years ago
S
seanrobertson6Contributor I
asked in Portable speakers

Trying to connect Sonos Playbar and Move

I have been using the Sonos Move for almost a year and recently purchased the Playbar. I love both of them but they can’t seem to pair. Is this a known issue?   

2
Airgetlam
3 years ago
A
Austin_AceContributor I
asked in Advanced setups

Grouping across S1 and S2?

I have set up a S1 and S2 network at home. I had a question so I called Sonos phone Tech support and they solved it. During the call I asked a second question and they answered. I hung up and tried their solution to Q2. However, I can’t get it to work and don’t have 30-60 min to wait on hold to talk to live person again. Community please help.   Here is what I was told by Sonos Tech Phone Rep.  I CAN attached my Gen 2 Play 5 to both my S1 and S2 networks. Then in my S1 network I can GROUP my Play5 (S1 and S2) with my legacy Connect (S1).  Now close S1 and open S2. Now when I stream something via S2 to the Play5 the old Connect will get the same stream.  This sounds great and solves a set up problems. But this was just a discussion with Sonos Tech. We did not discuss how to pair one item to two networks.   After the call, I was confident I would just use “add product” button in S1 to add my Play5 gen 2 back to the old S1 network. Play5 is already on S2 network. PROBLEM: Can’t get S1 t

3
A
3 years ago
Juan In 7.8 Billion
Juan In 7.8 BillionAvid Contributor I
asked in Portable speakers

Stereo Pair - Play 5 With A Five

I just got a Sonos 5 delivered yesterday and already have a Sonos Play 5 (2nd generation). i tried to Stereo Pair them on the Sonos app and it does not seem to work. I was really looking forward to the stereo pair and assumed they were compatible.    Can I Stereo Pair a Play 5 with a Sonos Five?   I think i already know the answer and they are considered two different products.   Thank you,   Juan  

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Juan In 7.8 Billion
3 years ago
J
jackson023Contributor I
asked in Home theater

Connect Sonos Beam Wirelessly to TV

Is it possible to connect my TV wirelessly to my Beam, my Beam is connected to 2 Sonos Ones also. (Technically I don’t have a TV, my Beam is connected to my laptop but don’t this it makes a difference. To connect the beam to my laptop I use the optical adapter connected to an external soundcard and into my laptop, works great but looking to take it wireless)

3
Airgetlam
3 years ago
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DerekLTrending Lyricist I
asked in Controllers and Music services

Radio Paradise main mix refusing to play

Since yesterday, when I try to start the Radio Paradise Main Mix radio station it appears to try (play changes to stop briefly) but then fails.The station is on Sonos Radio, and is one of my favourites. I looked in more detail today and the other Radio Paradise mixes are working. I removed and re-added the favourite, but that hasn’t helped. If I go to the Radio Paradise website, all the streams are playing fine there. Any ideas?

4
pwt
3 years ago
K
KLRBEEContributor I
asked in Controllers and Music services

S2 Thumbs disappeared on Android Amazon Music.

Upgraded to S2 on my Android, Thumbs up down disappeared.  Can Add Song to Sonos Playlist but no option for thumbs down.

1
C
3 years ago
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Andrei1234567890Contributor I
asked in Controllers and Music services

myTuner Radio station doesn't work

Hi, I added ‘MyTuner Radio’ service to my Sonos account. I found a radio station within the service: ‘Радио ENERGY (Radio NRJ Moscow)’  (https://mytuner-radio.com/radio/radio-energy-radio-nrj-moscow-396785/). Everything worked fine for approximately a month, but now every time I try to listen to this station - I see ‘Local radio’ message and radio stream doesn’t work.  The station fails to play on all my Sonos audio devices. I tried to reboot my router, my smartphone and my Sonos Bridge device, but nothing helped. Could you please check and explain what’s wrong? It seems, that ‘MyTuner Radio’ service still maintains this station. Other ‘MyTuner Radio’ stations work perfectly. Thanks in advance!

3
J
3 years ago
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aetherius11Contributor I
asked in Controllers and Music services

Spotify won't connect to Sonos

I've just set up 2 x OneSL and 1 X Beam (brand new). Setup went fine and I can play music via the Sonos app. In the Spotify app on my Galaxy S20 though, I can see the Sonos speakers but when I select them Spotify says "connecting" for a few minutes then fails.  All devices are on the same wifi network and I can control the system from the Sonos app on the same S20. I just can't get Spotify to play through the speakers. I've tried resetting the router, turning the speakers off/on, rebooting my phone, same result. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work.    Diagnostics: 9728450

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Mark P
3 years ago
J
jehpeContributor I
asked in Advanced setups

Connecting an electric guitar

Can I connect the output of either a guitar Amp effect loop or the output of a guitar pedal to the Sonos Port (or some other Sonos product) and hear my guitar on the Sonos speakers? Are there other pieces of equipment that could do this?

4
J
3 years ago
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Pier GiorgioContributor I
asked in Controllers and Music services

Cannot cast to Sonos from Spotify

I can't find Sonos Wi-Fi speakers in the "Devices Available" list. Other devices (ie. Google Home, Chromecast) are displayed correctly. Other apps (eg. Google Play Music) correctly show all my Sonos speakers. I can play Spotify music directly from the Sonos app, but I can't do the opposite, cast Spotify music from the Spotify app to Sonos speakers, since the speakers are not listed. I have a Spotify Premium account. The accounts are correctly linked, I tried several times to re-authorize Spotify account from the sonos app, with no luck. I have already checked the guidelines in this page: https://support.sonos.com/s/article/1153?language=en_US Sonos App Version: 12.0 (build 58177280) Sonos OS: S2 ID Sonos: 115217609 Spotify App Version: 8.5.62.904 Thank you for your support, Best regards

2
Jean C.
3 years ago
B
Bpcook12Contributor I
asked in Home theater

Arc + Move

I’m completely new to Sonos. Have the Arc + Sub (gen 3) coming whenever it’s off backorder.  I’m also interested in upgrading my Bluetooth speaker to the Move. I know when watching movies I wouldn’t be able to pair the Arc & Move…. but if having parties and want the Move outdoors, could I stream the same music through both simultaneously for inside and out? 

1
buzz
3 years ago
G
GoldenOrbContributor I
asked in Controllers and Music services

Unable to add Spotify account to Sonos S1

I have a premium account with Spotify and use an iphone (ios v 13.5.1) to control my ZP90 and Connect:AMP. When I attempt to add Spotify to my Sonos services, Sonos connects with Spotify and is successfully authorised however when Sonos then attempts to add the Spotify account it receives an error.  All was working fine up until about two weeks ago.  I have tried all the suggested solutions of rebooting routers, deleting and reloading Sonos and Spotify etc all to no avail.   Streaming Spotify through my Airport Express and using the Sonos Line In facility works okay.   Can anyone throw some light on how to fix my problem?  I assume I should still be able to add a premium  Spotify account to my Sonos S1 services.  I can certainly add other services to Sonos S1.

2
G
3 years ago
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Dennis from FLAvid Contributor III
asked in Portable speakers

Possible to change Move's WiFi from 5GHz to 2.4?

I got my Sonos Move yesterday and intend to use it in our patio.   To my horror, it started playing and then went dead.   The WiFi signal wasn’t strong enough and the patio is maybe 5 or six steps from the router but on the other side of a sliding glass door.  I have had a Sonos One sitting on the patio but almost touching the door and it works fine.   But it is using the Sonos network, not WiFi.   If I open the door, the Move works fine but I let the air conditioning out.   I thought the Move is using 5.0 - not 2.4 (which can go through glass doors easier, I believe) but it already is using 2.4 and the title of this post is wrong.   I found an iPhone App to measure WiFi signal strength and walked around measuring with the glass door closed…..I found a “hot spot” and I believe it is because the spot also had a view of the bedroom window and was getting signal from there as well (I have a Google WiFi mesh with a node in that bedroom.  The Move works well in this hot spot but it isn’

3
buzz
3 years ago
J
John VonContributor I
asked in Controllers and Music services

Unable to import all my previous iTunes playlists into Sonos Imported Playlist

Unable to import all my previous iTunes playlists into Sonos Imported Playlist. I have read a great deal about how to do this, so please do not direct me to this information, I need info of what to do when it does not work.  I have imported some playlist from My Music Library location but are missing some playlists. I have also in Apple Music exported Playlists to a .m3u file then directed Sonos to that file in Sonos’s Controller on my Apple Mac not forgetting to Update the Music Library. Nothing works in that I do not see all the playlists that I see in Apple Music. I have restarted the Sonos app and the MAC computer, still no joy. Any further relevent help would be much appreciated. Thanks very much.

14
W
3 years ago
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Pete D.Contributor I
asked in Advanced setups

Optical to HDMI adapter OPADPWW1BLK

I recently saw that Sonos has an optical to HDMI adapter model number OPADPWW1BLK (to pass the audio to their devices expecting an HDMI input). I have an application where I want to use the optical output from my TV as an optical input into my Denon amplifier. Trouble is I only have an HDMI cable available to send the signal. Does anyone know if I can use one Sonos optical to hdmi adapter on each end of a 25 foot HDMI (ARC Capable) cable to transmit the digital signal? 

7
melvimbe
3 years ago
P
PaitoContributor II
asked in Advanced setups

Connecting Sonos Five stereo pair via Ethernet

Hi all,   We are wanting to configure a pair of Sonos Five speakers in stereo in our bedroom. We have Ethernet ports on the wall in the bedroom, which is fortunate as the room is the furthest from the WiFi router, but I wonder how the stereo pair of speakers would be configured. I’m guessing we would we need to run an Ethernet cable to each speaker, but is there a more elegant method, i.e. Ethernet to one speaker, and then a cable between left and right? Presumably we might even be able to wire one speaker, and have the other connect to that speaker wirelessly?   We’d prefer to keep the network fully wired to avoid any WiFi inconsistencies, but haven’t seen much guidance on how to setup a wired stereo pair. Maybe I’m searching for the wrong terms.   Does anyone have experience of this sort of setup?   Thanks in advance.

3
P
3 years ago
paul0258
paul0258Contributor I
asked in Controllers and Music services

Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

Playing through an original Connect to my standalone stereo system. While playing a playlist or favorited album, about 10 seconds into a track, playback stops, there is an error that the *next* track can't be played because connection to Spotify was lost, and playback resumes with the one following that. If I tap on the first track in this sequence of three, it resumes playing flawlessly. This never happens with the first song in the queue. Since the third track in the sequence always plays fine, or the first one if I select it, this seems to rule out a legitimate network or wifi error?

25
S
3 years ago
K
Kevin_116Contributor I
posted in Controllers and Music services

Youtube Music search results

Having made the reluctant move from Google Play Music to Youtube Music, I have found the Sonos search results for YTM quite poor.   The search results for GPM included your library. For me, this result was much more useful than the general search result (which often includes loads of singles and remixes that I’ve no interest in). For YTM is does not seem to search my library.   Even if I browse the YTM service and look directly at my library, the album list is both incomplete and in an unhelpful order (the order that I added them to YTM).   Are there any settings that I’m missing that’ll make YTM search more usable in the Sonos App?

5
jgatie
3 years ago
M
Mechanic10Contributor I
asked in Home theater

Connecting playbar to smart tv without optical Cable- using wifi or bluetooth?

Hello;  I just purchased  Sonos playbar.I am trying to connect it to my Sony Bravia Smart TV without using optical cable. I would like using Wi-Fi or Bluetooth instead. Is it possible? There is no option on th app that could let you pair a device via WiFi or Bluetooth. Any thoughts? Thank you

5
J
3 years ago
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