I have set up a S1 and S2 network at home. I had a question so I called Sonos phone Tech support and they solved it. During the call I asked a second question and they answered. I hung up and tried their solution to Q2. However, I can’t get it to work and don’t have 30-60 min to wait on hold to talk to live person again. Community please help.
Here is what I was told by Sonos Tech Phone Rep. I CAN attached my Gen 2 Play 5 to both my S1 and S2 networks. Then in my S1 network I can GROUP my Play5 (S1 and S2) with my legacy Connect (S1). Now close S1 and open S2. Now when I stream something via S2 to the Play5 the old Connect will get the same stream. This sounds great and solves a set up problems. But this was just a discussion with Sonos Tech. We did not discuss how to pair one item to two networks.
After the call, I was confident I would just use “add product” button in S1 to add my Play5 gen 2 back to the old S1 network. Play5 is already on S2 network. PROBLEM: Can’t get S1 to recognize Play5.
How do I get one piece of Sonos equipment registered on two separate home networks? Please help! Is this actually possible? Is there a better solution? Did Sonos Tech Phone Rep miss lead me on this?