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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18913 Topics

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benola1977Contributor I
asked in Advanced setups

Spanning Tree & Netgear Switch Settings

Please help, does anyone have the correct settings required for using wired sonos components on a Netgear GS724T V3 smart managed switch. I have recently extended my Sonos system which now includes 4no. Connect Amps, 1no. Connect, 1no. Play3, 1no. Play1, Playbar & Sub. I have the ability to "hard wire" all the Sonos equipment to the switch via my home network which works ok for 1/2 an hour or so and then it crashes the network. Having read up on the forum i have found various article referring to "spanning tree protocol" but nothing that relates exactly to my Netgear Switch. I can revert to the wireless setup with one sonos component connected to the switch acting as the bridge but would prefer to utilise the wiring available in my home network.

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Stanley_4
5 years ago
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JungjackContributor I
posted in Advanced setups

Sonos on VLAN's not detecting

I have 2 different VLANs and both VLAN's are linked to one other, Sonos is connected on one VLAN and when I am trying to configure Sonos on iPad which is on other linked VLAN but Sonos is not detecting iPad, I need help in configuring Sonos on iPad

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M
5 years ago
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woodblairContributor I
posted in Advanced setups

DJ Setup for multi room party

I have an upcoming party with a couple of DJ's. We intend to use a Pioneer DDJ system with RCA output. The DDJ does not have optical out. I plan to connect the Pioneer DDJ to my LG TV (via AV/RCA cables) then group the playbar with the rest of the speakers in a single zone. Are there any issues with this? Am I correct in thinking there will be a 70ms delay between the playbar and the rest of the speakers? If this is the case perhaps the issue will be tollerable based on different physical rooms being out of sync, or alternatively I could simply turn down the play bar and turn everything else up.. I have 15 other SONOS speakers. Any thoughts would be appreciated

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Keith N
5 years ago
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Gary EContributor I
posted in Advanced setups

Major Issue with Wireless and Wired at the same time

I have a number of Sonos amps around the house, with two being connected to different switch ports. My network kept slowing down, dropping out, then coming back on again after a few moments. Basically, my whole network was virtually unusable, and this went on for months. Eventually I traced the issue to the Sonos system on my network. When I unplugged a whole floor in my house from the switch, I miraculously could still see the servers on that floor, be it with an incredibly slow response. WOW. I traced this to the Sonos systems being connected wirelessly and passing my normal network traffic between them. This created 2 separate paths to many devices on my network: 1 via the hard wired switch ports, and 2 via the wireless connection on the Sonos. Who would have thought that Sonos acts as a wireless bridge for my standard network traffic. It seems that this caused to intermittently drive my whole network traffic through a much slower Sonos wireless connection, which I measured at aroun

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M
5 years ago
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fraoufContributor I
asked in Advanced setups

Vinyl to pair of Play:5

I have a record player with pre-amp connected to an Onkyo receiver (without receiver, the direct connection from record player to Sonos speakers was not amp'ed enough). I'm trying to get true stereo sound by using the two Play:5's as left/right speakers. I'm almost there but got stuck as follows: I'm using two 3.5mm-Mini-to-RCA-Cables to connect the line-out from the Onkyo to each of two the Play:5's. Basically using one RCA cable to connect the right channel on the receiver to the right Play:5, and the second cable to connect the left channel on the receiver to the left Play:5. I setup a room called Office to have the two speakers, and I under Room settings I can see a line in (L) and a line in (R). So now, I can hear the music on each of the speakers just fine. But I can't figure out how to get the Sonos App to play BOTH speakers at the same time. When I go to BROWSE to select Line-In as the source of the music... I see the two speakers... but I can only select one o

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F
5 years ago
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Sam79Contributor I
asked in Advanced setups

Play file at certain time of day

Hello-- I own Smarthings hub and recently added Sonos one speakers. I would like to play a file at certain times of day automatically, Can someone guide me? Basically it is reminder Azan to pray. Thanks

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J
5 years ago
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ghadlokContributor I
asked in Advanced setups

Building new home- wired vs. wireless Sonos?

1) I'm currently building a new house and play on having two TVs each with its own Playbar and two Play 1 or Play 3 speakers, then a Connect Amp wired to outdoor speakers. I have the ability (now) to wire any or all of these devices via Ethernet back to their own Ethernet switches and ultimately the router. Based on what I've read, the BOOST configuration is generally superior to regular WiFi, in which case I will plan on wiring at least one device via Ethernet to create a BOOST network. Is there a benefit in connecting more than one, or ALL of the Sonos devices via hard-wired Ethernet vs a single device?

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Stanley_4
5 years ago
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rKeelerContributor I
asked in Advanced setups

how do I find the MAC address for my units?

I recently moved into my college dorm and for electronics that we bring in we have to register our units MAC address in order to use them with the network, but I cant find the address for either my Bridge or Play:1

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T
5 years ago
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woodblairContributor I
asked in Advanced setups

IP Addresses & their effect on SONOS reliability

I have the following setup. Boost - wired to ASUS router 2x play 1 Living 2x play 3 Living 1x play 5 Living 2x play 3 Pool balcony 2x play 1 with SUB - Whiskey Room Soundbar + 2x play1 surrounds - Balcony 1x play 1 Bathroom 1x play 1 Bedroom Recently the system has been dropping out. Symtom 1 is speakers cycling off room by room then cycling back on room by room. Symptom 2 is skipping (especially when using spotify) I have been through a lot of troubleshooting with SONOS support and have tried various channel configurations. I have removed the WIFI settings from SONOS but the issue persists. I have come to wonder whether DCHP may be a cause (noting that the BOOST itself has a DCHP (auto assigned) IP address. So do TWO other speakers which are close enough to plug in to the router. To try to help with the issue I have just gone and assigned static IP addresses to all the SONOS units that are currently DCHP. Have any of you tried this? and, does anyone have an

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Ken_Griffiths
5 years ago
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bferrellContributor I
posted in Advanced setups

Connect Amp network weirdness-wired Ethernet

Please read the full question before responding as I have a more complicated network than typical. I have 4 SONOS Connect Amps that work perfectly, all connected in one location on wired Ethernet (for my Pool). They are aware of my WiFi, but are hardwired. I bought 1 new (off eBay) unit, and I am having an weird issue where it shows up for my wireless (iOS) devices fine when on WiFi, but drops out of the Sonos apps "Rooms" when wired. At the same time, it is visible to my computers (which are all both WiFi and wired Ethernet). When I connect a source to the new Pool unit from a wired device, it does then show up for my WiFi devices. [b][u]Details[/u][/b] My home network is a Unifi (Ubiquiti) setup with several subnets. My wired computers are on VLAN 10, 192.168.10.1/24, and my WiFi is VLAN 20, 192.168.20.1/24. I have mDNS reflection enabled, and there are no firewall rules between these VLANs. All 5 Connect Amps have been configured the same, they have static consecutive

2
B
5 years ago
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TerraformContributor II
posted in Advanced setups

Sonos 5 (v1), 3 , Boost + Mac system sound (line in)

I know this is a touchy subject and I have searched this forum multiple times trying to find the best solution to meet my needs but most of the topics don't actually speak to my needs so I am finally starting a new one... Please no trolls about the push / pull systems or any of that garbage... I am just looking for a solution for my issue. I NEED to play my mac audio through my Sonos system. I don't have a TV or Apple TV etc... and use my MacPro for all of my media needs. After buying my Sonos 5 and 3 (both v1) years ago I figured out a work around by plugging my Sonos 5 directly into my MacPro via the line out. I do watch a lot of movies ect on my rather large 4k monitor. This works ok BUT when trying to play music through both my 5 (which is plugged in) and my 3 (which is not and can not) my 3 is constantly breaking up (despite living in a 1 bedroom open floor plan type apartment. This has rendered my 3 pretty much unless for me. I was just given a Boost (which I have not p

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J
5 years ago
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mabalu77Contributor I
posted in Advanced setups

Tidal wont play

When using my SONOS app on my smartphone and browse music via Tidal, I can look up specfic tracks etc without any issues. But when try to start any given music track it stops again promptly with the notification, "...the server cannot be localized". It has worked flawlessly up until about a month ago. According to Tidal servicedesk, I should try to amend the DNS-settings in my wireless router. I find it hard to believe that I have to learn IT-supporter capabilities in adjusting rather advanced router-settings in order to be able to listen to music (?!). Does anyone know why it is so and how it can be fixed by someone like me who doesn't possess advanced IT-competencies?

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Edward R
5 years ago
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MikeConnellyEnthusiast II
posted in Advanced setups

Advanced Sonos Wireless Network Configuration Using Sonos BOOST

I wrote a how-to on my blog that describes in detail the performance differences between: * using your existing WiFi network (“Standard” mode), * using SonosNet 2.0 (“Boost” mode) with an Ethernet-connected Sonos speaker, * using SonosNet 2.0 (“Boost” mode) with an dedicated BOOST device, and * adding a second and then a third dedicated BOOST device Initially, I had only two Sonos One smart speakers, each in different rooms. I used Standard mode, connecting them to my Wireless AC WiFi home network. As I added more Sonos speakers, I encountered occasional audio drop outs, particularly noticeable with paired speakers and particularly with lossless audio. Now, I have purchased three Sonos BOOST hardware devices to feed over a dozen Sonos One smart speakers. In the article, I walk through using the Sonos Network Matrix to optimize your network (and therefore audio) performance. Beyond the red/yellow/green color codes, I describe how to understand signal strength, noise floor,

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M
5 years ago
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ChonairContributor I
asked in Advanced setups

Connect Amp and Bose Free Space - Help!

Hi Community, First time posting and thank you in advance for any help. Just ran 14 gauge direct burial wire to a pair of Bose Free Space speakers and the connect amp. NO SOUND. I could really use help in trying to figure out steps to trouble shoot this without pulling components significantly apart. Also, is there a max run I can do with the 14 gauge wire? Could my connect amp be a dud? Again, thanks for any advice.

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C
5 years ago
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MEB612Contributor I
posted in Advanced setups

PA System

Is there a way to use my Sonos system as a PA system?

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Basjan
5 years ago
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nickteContributor I
asked in Advanced setups

Separating Sonos Speakers and accounts in same household

I am trying to completely separate two Sonos speakers in my home system. I have a Play5 and my son a Play3 in the household both have separate accounts but share the same home wifi network. We initially connected them up as it seemed a good idea at the time, but it has caused conflict with controlling the music to each speaker and I cannot find anyway of separating them completely if anyone can advise please.

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Airgetlam
5 years ago
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packetuserContributor I
posted in Advanced setups

Unable to Connect - Corporate Environment

We're trying to set up a Sonos Connect on a corporate network. The Connect device, as well as the client device (an Android phone) are both on the same SSID, using the same VLAN. We have allowed broadcasts between devices on this network. However, the setup process still fails with the error "Wireless problem ... There was a connection problem...". Some users of this wireless platform (Aruba) report that Sonos uses a set of Service IDs. Here's what I've got so far: id "urn:schemas-upnp-org:service:VirtualLineIn:1" id "urn:schemas-upnp-org:service:GroupRenderingControl:1" id "urn:schemas-sonos-com:service:Queue:1" id "urn:schemas-upnp-org:service:GroupManagement:1" id "urn:schemas-upnp-org:service:ZoneGroupTopology:1" id "urn:schemas-upnp-org:service:SystemProperties:1" id "urn:schemas-upnp-org:service:DeviceProperties:1" id "urn:schemas-upnp-org:service:AudioIn:1" id "urn:schemas-upnp-org:service:MusicServices:1" id "urn:schemas-upnp-org:service:Ala

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P
5 years ago
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king60115Contributor I
posted in Speakers

volume changes on its own

The volume keeps lowering on its own

13
P
5 years ago
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twukEnthusiast I
asked in Advanced setups

Boost or speaker in Boost mode - which is better?

Given various network problems in recent months (not specific to Sonos) I've recently moved to a Velop system, only to realise that there are apparent problems between Sonos and Velop. Whilst I'd love to spend weeks going back and forth with both companies to help improve their products, I'm resigned to finding a quicker resolution for myself. For info, I have the following Sonos products: Lounge: Playbar, 2 Play:1's as surround, 1 Sub Hall: 1 Play:3 Guest Room: 1 Play:1 Bedroom: 1 Play:5 Prior to the Velop being installed, I had non-stop problems with using the Sonos in a purely wireless configuration. There's simply too many wireless networks in my building and despite constantly changing channels, it just wasn't reliable. I eventually connected the Playbar into one of the wireless nodes (still before Velop) and for a time this worked 'ok' - not perfect. Having now installed the Velop and again plugged the Playbar into one of the Velop nodes (not the 'main' Velo

8
J
5 years ago
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T-SEnthusiast II
posted in Advanced setups

Taking Sonos 8.3.1 offline permanently, share your experiences!

Today I took half of my Sonos system offline for good. Both out of curiosity about what's going to happen in April and also to keep the system setup I like. The future plans of Sonos are both obscure and untrustworthy now considering the debacle with CR100 and the reluctance to share real information about what's going on. I believe I've read more users are going to go this route so let's share experiences here!

7
T
5 years ago
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BrunoAndersenContributor I
posted in Advanced setups

Bluetooth receiver connected to Sonos?

I am one of those dumb people who found out post-purchase that Sonos supports streaming services, and does not function as wireless speakers for whatever’s playing on my mobile device. I have a lot of specialty audio files not available from Sonos-compatible streaming services I’d like to play over my Sonos speakers. Would a workaround that would enable me to play whatever I happen to be playing on my mobile device over my Sonos speakers (assuming there isn’t a Sonos app for that service) be to buy a Bluetooth receiver then hook it up like any other kind of audio receiver to one of the more expensive Sonos speakers that connects to receivers...or does that configuration only enable Sonos to hijack the speakers of your hi-fi setup? In short, is there some sort of way to insert an audio signal from my mobile device into my Sonos system? (Please don’t respond to this question with rationalizations about how Sonos’ ringed fence is awesome. Perhaps it is. I’m sure it’s simply a

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Airgetlam
5 years ago
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Mapping PioneerContributor I
asked in Advanced setups

SonosNet and mobile data

I'm taking my pair of Play:1s to the cottage next weekend. I'll have 4G / LTE access there. Can I set up a SonosNet network and connect my Android phone to it and be able to stream using my phones 4G / LTE connection?

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G
5 years ago
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jpalenzContributor I
posted in Advanced setups

DIsabling WI-FI on playbar 5.1 setup

Hello there, I am aware Sonos doesn't recommend disabling the speakers' wi-fi, nevertheless part of my flat's setup has it disabled. So here goes my question: I'm considering disabling also the wi-fi on my 5.1 setup (playbar + 2xplay1 + sub) I tried hard-wiring only the playbar and disabling its wifi but then the play1s and the sub wont create the 5.1 environment. Will it work if I hard-wire all of them and disable their wi-fi? Would like to know before I buy the needed extra-loooong ethernet cables. Thanks in advance (excuse my shitty english)

5
J
5 years ago
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GM182Contributor I
posted in Advanced setups

Set up Sonos Play 3 without internet

After speaking with a Sonos rep and explaining our needs we were advised to purchase the [b]Play 3[/b] (two of them) unfortunately we are having difficulty setting them up. The router itself has [b]NO[/b] internet access, it is used to control our hue lighting and (supposed to) sound via a tablet that is connected to the same network. This was explained to the rep before I purchased the Sonos Play 3s. I have wired the speakers into the router but the only way to access them is via the Sonos app which sadly requires an account and for me to log into it online. Clearly the rep misrepresented the speakers to me. My only real way of getting internet into them while on a network is to connect to another router in a different building, connect the tablet and use the app. If I am able to do this to update/setup will i be required to always log into this Sonos app online - which is not acceptable, to play music, or will I be able to use the speakers (via the tablet) after it has be

1
S
5 years ago
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pete8314Contributor I
asked in Advanced setups

Connect:Amps - daisy chain via Ethernet, or dedicated connections for each?

My current set up has 7 Connect:Amps, a couple of trusty ZP100's, and a couple of S1s, a 3 and a 5. All of the Amps are in the network closet, and lately Sonos hasn't been super reliable. We do have good wifi around the house with multiple AP's, but the airspace is generally very noisy due to a lot of wifi activity. There is a Boost in the Sonos network as well. In the past I think I've read that it's a Bad Idea to connect one Amp to the switch, and daisy-chain the rest of them. So in that case, given I have easy access to the switch and spare ports, is the best option to run a dedicated ethernet cable to each? My rule of thumb is to use a cable whenever possible, but I'm not sure that's a good rule when in comes to Sonos.

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P
6 years ago
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