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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19320 Topics

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CoyotefredContributor I
asked in Controllers and Music services

USB flash drive Archer router--can't add Music Library

I’m in the same boat as the poster in a previous thread here (unfortunately never received an answer). I’ve checked all the USB settings on the router side and everything looks normal, showing that USB is being shared. I’ve tried two different USB devices and the result is the same. How can I determine the correct path to enter into the Sonos app to get this set up as my Music Library? Thanks-

25
C
4 years ago
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FatOldSunTrending Lyricist I
asked in Advanced setups

Beam + One SL + An old TV

I’ve read some similar topics on this forum but found nothing quite the same as my setup, which is as follows: Panasonic TV with 4 x HDMI 1.4 ports and a digital optical output. - HDMI inputs handle PCM only - HDMI2 is ARC and can output digital surround if, according to the manual, the receiver has “HDAVI Control 5” function. - TV has a Freeview HD tuner Panasonic blu-ray player with HDMI and optical out. This is connected to HDMI1 on the TV. Google Chromecast, connected to HDMI3 on the TV. Beam (with 2 x One SLs grouped for surround) connected to HDMI2 ARC on the TV. The issue is that all signals into HDMI on the TV are PCM only, so it’s outputting PCM to the Beam. What I need is a way to send the video from the blu-ray and Chromecast to the TV, but the audio to the Beam, to get the full benefits of Dolby Digital. But, I still need the TV audio to go to the Beam when watching TV channels. I’ve looked at all sorts of audio extractors/splitters with HDMI and optical inputs and outputs,

4
F
4 years ago
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pomm4tousAvid Contributor I
asked in Controllers and Music services

macOS Catalina + Sonos

I've read a number of posts on this forum regarding Sonos no longer recognizing Apple Music (formerly iTunes) playlists. I've tried the suggested fixes, but still cannot see my music library or playlists from within the Sonos apps. Has Sonos made any official statement regarding the apparent incompatibility of macOS Catalina with Sonos? Just wondering whether Sonos has officially acknowledged the problem and has committed to fix it, or whether we are "on our own" regarding a fix. Thanks

23
el rubio
4 years ago
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rid81Contributor I
asked in Controllers and Music services

All Artist Tracks on Amazon Music

Has anyone noticed that when you choose 'All Artist Tracks' from Amazon Music it only shows the first Album in the library, rather than all of them?

3
M
4 years ago
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ClarielWickedContributor I
asked in Advanced setups

Sonos One (Gen 2): How to connect to Macbook bluetooth WITHOUT going through app

I want to be able to connect my Sonos to my macbook pro (2018) to the bluetooth so I can use it for all sound, not just music or things that can airdrop. For instance I would like to be able to use it when listening to youtube video rather than my computer. Youtube video doesn’t have airdrop.  I’ve already gone to the bluetooth settings and tried to have it look for it, but it doesn’t even notice it’s there. Yes I pushed the button on the back of the sonos. I was able to do this with my moms HP computer and theoretically it should work on mine too, but it’s not working. It does work with my phone and the macbook app, but not the bluetooth.

2
AjTrek1
4 years ago
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cbrenikContributor I
asked in Controllers and Music services

Audio streaming from Spotify keeps cutting out

I’ve tried playing music in both Spotify connect and within the sonos app – both have the same issue where audio gets spotty and cuts in and out after ~7 seconds into the song.    the Sonos app cites slow internet as the issue but I assure you that’s not the case – I did a speed test and have download speeds of 275mbps   Diagnostic: 148978270

3
Ken_Griffiths
4 years ago
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twodalesContributor I
asked in Home theater

Xfinity Remote programming

I can control the sound via phone but not with the remote. 

2
T
4 years ago
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KimonoContributor I
asked in Advanced setups

Quadraphonic with play 5's and ONE's

hi,   I recently bought 2 ONE'S to pair them with my 2 play 5's (gen2)   I want to use those 4 speakers for my tv but i can't make the 2 ONE'S as back speakers. so my question is. is this possible?   thankyou in advance.

3
Edward R
4 years ago
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perrydavid1985Avid Contributor I
asked in Advanced setups

Network Matrix confusion and STP

Attached is a picture of my network matrix. Every item is hardwired to network  with wireless disabled, except the playbar in bonus room has wireless enabled to talk to subwoofer. The playbar is also wired to network, since the subwoofer is wireless I enabled wireless on playbar. My thought was that the playbar would turn on sonosnet for just the subwoofer. The Matrix shows a lot of undefined items, I can’t seem to find what MAC addresses those belong to. I have submitted a diagnostics report if that helps, 764802476. I have ubiquiti unifi switches with STP enabled correctly, however this delays the time for getting IP addresses so i would like to turn that off if possible. With my current setup, I believe there will be no loops and therefore do not need STP correct? In summary, what’s undefined stuff and can I disable STP.  

8
Airgetlam
4 years ago
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deckhardtContributor I
asked in Advanced setups

Ethernet for Subwoofer

I have 4 in-ceiling speakers that connect to an AMP.  AMP is located 1 floor down in garage in the “home run closet” (2-story home; 8 ft ceilings).  I’ve successfully connected a Sonos sub to work with these 4 speakers. Unfortunately, the sub connection cuts in-and-out.  When I spoke with support, they said the distance to the AMP was the problem.  I’ll assume that’s true.  In the same room, I have ethernet cables that run to that same home run closet.  Is it possible for me to connect the sub to the AMP via ethernet cable?  Would that solve the cutting in-and-out problem? Related, the port for the ethernet cable is on the opposite wall where the TV is, so the sub (if this works) would have to be on that same opposite wall.  Is that going to work from a sound perspective? Thanks in advance

4
D
4 years ago
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petros429Contributor I
asked in Controllers and Music services

Apple Music Playlist - Not showing new playlists

Hi I am having an issue where any new Apple playlist I create does not show up in the Sonos Controller. The odd thing is that if I delete a playlist, it removes itself from the list. It is only creating new ones that seem to not appear in the Sonos app. I have gone through the recommendations on this site that others have seemed to have tried but none of those checks worked. I have the following Iphone 11 Pro running IOS 13.2.3 Latest Sonos Controller App on Iphone Rebooted all Sonos Speakers (Just In case) Restarted Iphone Turned Apple Music Sync off and then back on (numerous times) Checked and reset preferences in ITunes on my Win10 Laptop   Thanks in advance Pete

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Airgetlam
4 years ago
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petwebContributor I
asked in Advanced setups

problem with spotify family account

How do i setup Sonos with Spotify for my family? I need to be able to switch Spotify user in sonos.  If I play Spotify on my mobile phone but my family want to play Spotify on our sonos ther is a conflict. We are using a Spotify family account.   

8
J
4 years ago
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Sarah MarieContributor I
asked in Advanced setups

Can Sonos work with a verizon mobile hotspot jetpack?

I use a verizon mobile hotspot to provide wireless internet in my office, for my ipad, macbook, etc. There is no router, so will I be able to hook up the speakers. I'd like to know before committing to a purchase. I have 2 small rooms I need speakers for.

12
D
4 years ago
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Frustrated MitziContributor I
asked in Controllers and Music services

I can't play my itunes music through my Sonos Speaker

Can anyone help? I have an Iphone 8 and an Ipad air - on the Sonos App on both devices it doesn’t give me the option to play music on this device - it only offers me radio or a streaming music service like spotify. I have searched forums but can’t find a solution Thanks

1
Airgetlam
4 years ago
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BobbyF123Contributor I
asked in Controllers and Music services

Spotify won't play on Sonos One any more

I have two Sonos Ones. Never had a problem until a week ago. Now when I play Spotify on my Samsung S9 and choose the Grouped Sonos devices to play through, it says "Connecting..." but never connects. If I then switch to the Sonos App it says "Last played in this room - Spotify" and under that it says Guest Account. This is despite me Removing the Spotify Account and adding it again. I can then play music via the Sonos App over the Sonos Ones. But I can't connect from the Spotify app, which I've also reinstalled.

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K
4 years ago
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james.springthorpeContributor I
asked in Advanced setups

Home DJ Setup

Hello I am having a party and I need to use sonos. how do i use DJ Software and sonos controller? 

1
Sjoop1985
4 years ago
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AndreasBContributor I
asked in Controllers and Music services

"Unable to play the selected item"

Issue with Sonos App on iPad trying to access Spotify music. I get "Unable to play the selected item" whatever song I select on my daughter’s iPad. However, it works fine on my own iPad / iPhone. We have a family Spotify account and I am logged into the Sonos app on my daughter’s iPad. I have power cycled the WiFi router and all Sonos equipment several times and I have also disconnected the LAN cable to our Sonos Playbar but the problem persists. Please advise what to do.

4
Airgetlam
4 years ago
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OskmanContributor I
asked in Controllers and Music services

”Låten är inte rätt kodad”/”Filen är i ett format som inte stöds”

Hej!    Har haft mycket problem med felmeddelande osv. Bytt kanal på mitt wifi till #6. Får dock fortfarande felmeddelanden och att sonos ibland hoppar över en köad låt! Vad ska jag göra, kan ni se vilken kanal som har minst brus på?

0
O
4 years ago
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Mr KeithProminent Collaborator I
asked in Controllers and Music services

Airplay cutting out frequently

I use a Symfonisk speakers for its Airplay functionality, so that I can play direct from iTunes on my PC to my other Sonos speakers. It is relatively stable when I play from the PC to the speakers (Play Ones) closest to the PC. However, when I play to more grouped speakers, I get drop outs from speakers randomly and frequently. I can play from a NAS, hard drive, turntable, CD player, Tunein without any significant issue. But Airplay is a constant issue. I haven't had a single session where it hasn't dropped out. I live in a small flat/apartment. I've had to overcome poor wifi issues in the past. The block I live in is concrete built so not Sonos'best friend.        

6
M
4 years ago
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anthonyrContributor I
asked in Advanced setups

SONOS + CONNECT + Sennheiser HDR 175 Headphones - Sound Fades Out / In

Hi All, As the title says I have my Sennheiser HDR 175 Headphones in a “group” with my PlayBar + Play:3 (L+R) + Sub and connected to my SONOS via CONNECT (through the Optical output). The issue I have is the headphone audio fading in / out every few minutes. This happens across all audio inputs i.e. TV, BluRay, Netflix, content streamed through web browser etc. I have tried all three Surround settings on the HDR’s (off, low and high) but with no success. Anyone have any ideas what the issue could be? Many thanks,

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Ryan S
4 years ago
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sdavidson207Contributor I
posted in Controllers and Music services

Why am I losing connection with apple music?

It was working perfectly fine and now nothing. My office needs this to work and idk whats wrong 

4
A
4 years ago
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BJGContributor I
asked in Controllers and Music services

Apple Music issues

Hi Connected to Apple Music account to Sonos. I have been searching in Apple Music by Artists no problem. Suddenly it won’t let me search for music by artist at all.  reconnected to Apple Music with Apple account through Sonos and now only my Apple Music library is all I can access?? Can someone help with this?  

1
AjTrek1
4 years ago
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ALiebleinContributor II
asked in Home theater

How do I connect my Samsung tv to my sonos 1?

Can I connect my samsung smart tv to my sonos one?  How do I do it?

4
AjTrek1
4 years ago
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Delta 091Contributor I
asked in Advanced setups

pcm vs bitstream new LG 82UM80 with optic to 2019 sonos play 5.1 surround

Helo,I just got a new LG 82UM80 with new sonos play bar and surround speakers. Trying to figure out best option for running 5.1 from nvidia sheild pro. TV gives me options for bitstream and pcm. Also has Dolby atmos grayed out but it shows enabled. Getting surround when I run YouTube dolby 5.1 tests.Again just trying to find the best option. Manuals and internet not really giving clear options on best set up.Thank you. 

1
Ken_Griffiths
4 years ago
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SolChaContributor I
asked in Advanced setups

Series Parallel

I have 4 SONANCE MARINER 64’s I would like to use with a SONOS AMP. They are rated at 8ohm nominal ;6ohm minimum , 5watt min. 80watt max. If wired in parallel the impedance is 3.6 ohms & too much power for the speakers. If I use series parallel will there be enough power to drive the speakers to party level & will it have any negative effect on the amp ?

6
buzz
4 years ago
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