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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19365 Topics

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FEEBContributor I
asked in Controllers and Music services

How to connect USB turntable to a SONOS system

Hi,   I have Play 1 speakers and a turntable with RCA line, phono and USB outputs.  I would like to connect the turntable to Play 1 speakers.  Speakers have no other inputs than via Wi-Fi.  Is there a way of doing it?   Thanks

3
F
4 years ago
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donaaboContributor I
asked in Speakers

Resetting a full system

I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch.  Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be  unplug all speakers  disconnect all wireless devices  unplug router replug router factory restart each speaker  Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.   

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J
4 years ago
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TabernashContributor I
posted in Controllers and Music services

"unable to browse music"

We've had the Sonos players in the house for over 3 years and up until recently, I've had absolutely no problem accessing playlists under "my music" in Amazon using the Sonos App. Lately, however, for some of the playlists, but not all, the Sonos App will cycle for a long time and then deliver the message "unable to browse music"... What has changed in the connection with Amazon such that this would suddenly be a problem. Why does it happen for some of the playlists and not all of them?

4
J
4 years ago
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ianjohnstonContributor I
asked in Advanced setups

Sony Bravia remote RMF-tx500e wont pair with my playbase any ides??

just Bought a new Sony Bravia KD-55XG8796 with a RMF-TX550E remote I have it connected to my SONOS Playbase but cant pair the remote with it - I can control the volume with the iphone app but thats a pain, has any one any ideas??

1
N
4 years ago
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golfcaddyContributor I
asked in Controllers and Music services

Can't change Spotify account

I need to change the login details of my Spotify account as a connected service on the Sonos.  The current account is not a premium one (downgraded from premium to free and no longer works).   I (probably mistakenly) removed the service and re-added it, thinking it would prompt me to sign in with a new account, but it doesn’t prompt me with any login details and just says “Error.  Unable to add Spotify Account” when I tap on “Connect to Spotify”.I tried deleting the cache and user data in the Sonos app and restarted my device but it gives the same error.Android v10 Pixel 3Sonos App v10.5, Build 53270100 

1
UKMedia
4 years ago
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DavelhenryContributor I
asked in Advanced setups

Using 3 subs in 1 room with new sonos amp(s)

I am trying to setup 2 Sonos subs in 1 room already setup up as 5 to 1. The 3rd sub will connect to a “Butt Kicker” amp that usually connects to a preamps sub out. Is there some way of using the new Sonos amp(s) to accomplish this? The system consists of playbar, 2 Sonos 1’s, 2 x Sonos subs and 1 Sonos amp (just bought it). I only want the playbar to connect directly to the tv.

4
jgatie
4 years ago
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JIm Music geekContributor I
asked in Controllers and Music services

apple music not synching to recently added music in sonos app

When I add new music to Apple it doesn’t appear in recently added music on the SONOs app. I add the Apple Music through my Apple Music app on my iPad. This always worked but not now.

2
S
4 years ago
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mavery42Contributor I
asked in Controllers and Music services

Unable to play Amazon Music

I have reauthorized and reloaded my Amazon Music Service and I still get the error message unable to play Amazon Music. Can anyone help?

2
Ken_Griffiths
4 years ago
MikeV
MikeV
asked in Advanced setups

Access content via IPv6

It’s been a while since I’ve posted about this topic. A few years ago, I was active in a number of topics asking that Sonos bring IPv6 support to their devices. I believe it was another capability that forced their hand, most likely Airplay 2 (because Apple has a big thing about IPv6), to add IPv6 support. And all is great with that… except that I can’t play content via IPv6. Sonos needs to now update the mechanism in their speakers that actually receives and plays the audio content so that it is able to connect to services and servers using this great new protocol that’s only been active around the internet for over 13 years now.   Why now? Because yet another regional internet registry - RIPE, the registry that handles Europe - has fully depleted their IPv4 address pool. They join APNIC (Asia-Pacific), ARIN (North America), and LACNIC (Latin America) which have all also exhausted their IPv4 address pools and can only provide additional allocations based on unused addresses they can r

0
MikeV
4 years ago
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jonathansatkowskiContributor I
asked in Controllers and Music services

Spotify Connect poor performance with Sonos

When connecting to Sonos speakers using the Spotify App, there are a multitude of problems going on.  Volume control doesn’t work and if it does, it reverts back to the volume it started at eventually Lag in the Spotify app and on the speakers Pause/Play button is delayed by about 10 seconds Speakers cut in and out regularly and occasionally drop the music all together Ive read about interference or other issues, but I haven’t changed anything in my current homes set up and these problems started a few months ago. I am getting frustrated that the performance isn’t what it used to be.    I use a play 1 and play 3 in my kitchen and Living room, control with an iphone XR. All apps are updated.

1
Airgetlam
4 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first.  Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo

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Edward R
4 years ago
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Rickys13Contributor I
asked in Controllers and Music services

Pandora asks for activation code

Pandora asks for an activation code for Sonos, where do I find the activation code?

1
G
4 years ago
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dlebowContributor I
asked in Controllers and Music services

SiriusXM "The channel does not exist (anymore)

[h1]SiriusXM "The channel does not exist (anymore)[/h1]camnot play music on sonos from siriusxm

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Airgetlam
4 years ago
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deedlebug57Contributor II
asked in Controllers and Music services

Channel doesn't exist

Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.

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F
4 years ago
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ysgf24Contributor I
asked in Controllers and Music services

scala Radio will not play on my Sonos via Tunein

Tunein finds Scala on is list in the Sonos app on my iPad.  However, it will not play.  When I press the play button, it changes to a rectangle and then immediately changes back to the arrow.  It plays other stations fine including BBCR3 and Classic FM.  I have tried this both with and without vpn running and have tried several times over the last six months after updating Sonos app …  

3
Y
4 years ago
J
jafgreenContributor I
asked in Controllers and Music services

Cannot see airplay option for Sonos One from BBC Sounds app

Hi,  I am trying to airplay to my Sonos One from the BBC Sounds app however the option to airplay to my two x Sonos One (one in kitchen and one in living room) does not appear as an option whilst airplay does show as an option from the Amazon Music app and SonosTube app.  I am using iphone ios 13.2.3 and using Sonos version 10.5.1.  Any help would be appreciated.  Thank kyou.

1
Airgetlam
4 years ago
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vince4nelliContributor I
asked in Controllers and Music services

Playlist missing

I use iTunes fro all my music, all of my music is transferred to my Sonos system, one of my large playlists (over 9000 songs) is missing, it was there then one it day I noticed it disappeared, I have actually made another playlist identical and changed the name and it still will not transfer to my Sonos when I update my system? any feedback would be appreciated. thank you.

6
V
4 years ago
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laconicEnthusiast I
asked in Advanced setups

All Wired Stereo Play 5 Set Up

Two Gen 1 Play 5’s in stereo.  I’m having some drop outs due to network issues at the moment. Before I buy the cabling would the following work to remove them entirely from needing to do anything wirelessly?   Ethernet cable from router to one of the speakers then ethernet cable from that speaker to the other. Thanks for your help.

10
ratty
4 years ago
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DonliskContributor I
asked in Controllers and Music services

My Sonos will not play certain local radio stations via Tunein

Hope someone can help. My Sonos one using tunein radio will play our local radio station called Pirate FM and will also play Pirate 70’s but when I ask it to play Pirate 80’s or Pirate Christmas it states that the station is playing but I get nothing? Any help would be grateful….Thank you

9
D
4 years ago
J
jonnywinnerAvid Contributor I
asked in Controllers and Music services

Tidal settings for Sonos: Use HiFi or Master Quality?

Hi. New to Tidal (but not Sonos) and have a simple question > In the Tidal settings is it best to select HiFi (lossless audio) or Master (the best audio experience)? I know that Sonos does NOT stream the Master Quality Audio (MQA) offered by Tidal … but will Master Quality work on Sonos (via Connects & Amps) so I can use it via other devices (i.e. get MQA on BlueSound Vault) or do I need to set it on HiFi (to get lossless Flac 16 bit/ 44.1kHz) on Sonos? The other way to ask this would be: Would Sonos automatically down sample the MQA hi-res files to CD-quality lossless? Thanks! Could not find answer anywhere in forum or via the Tidal FAQs.

6
M
4 years ago
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RobTewContributor I
asked in Controllers and Music services

Why have almost all the Spotify playlists disappeared from Sonos?

Since the last update, only a handful of recently accessed Spotify playlists are accessible to browse through the Sonos app on my PC. The ability to browse Spotify’s curated playlists was a feature I used on a daily basis. I can only assume that a bug has been introduced in the latest update which has caused this loss of functionality. When will this be fixed?

2
G
4 years ago
P
PotemkinContributor I
asked in Controllers and Music services

Sonos stopped connecting to Music Services

Hi My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.Based on other answers, I have tried:reinstalling the Sonos app rebooting the router, Sonos Bridge and Sonos speakers & ConnectNothing seems to work and I still get the same message under Music Services.I ran a diagnostic after trying all these things again - the code is 1669624089.Thanks for any advice!  

3
P
4 years ago
R
rydeContributor I
asked in Advanced setups

Sonos connect + active subwoofer

Is it possible to use an active subwoofer (not sonos sub) for example Dali e9-f by connecting audio out from a Sonos Connect directly to the line in RCA-s of the subwoofer? I intend to use the subwoofer together with a single Sonos play:5 ( grouped ), until i might expand and combine with old loudspeakers through a new stereo reciever. This way I hope to add the play 5 with the extra boost of bass of a subwoofer, that later I can also use with a classic stereo reciever and loudspeaker. Buying a Sonos sub is not something I want to do because of personal sonoc preferences and beeing strictly bound to sonos. Thanks!

20
jgatie
4 years ago
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Dr KContributor I
asked in Controllers and Music services

sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.

12
I
4 years ago
W
willhuddlestonContributor I
asked in Advanced setups

Connecting Pro-Ject Juke Box 2 (debut carbon esprit sonos edition) turntable to Sonos

I have just bought this and before I open the box I want to know if it has a built-in amp?  Depending on the answer how can I connect it directly to my PlayBar?  I also own a Play 5 but I want to maintain that on a different floor.  What additional accessories do I need?  I would like to avoid where possible buying additional hardware.

4
AjTrek1
4 years ago
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