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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20837 Topics

R
RustySContributor I
asked in Speakers

Sonos 1 & 3 dissapearing from Sonos App

Over the last few days my 2 One speakers and 3 dissapear from the app and also spotify.  I can see they are connected via WIFI but drop on and off.  The house has 3 Rukus AP’s and coverage is excellent and this has just started happening. Ideas?

3
Corry P
3 years ago
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AlanKWContributor I
asked in Home theater

Playbar just as a speaker

I know there are similar threads but cant seem to find an answer :(After my girlfriend moved in we now have a spare playbar we just want to use as a speaker.I can reset it and see it in the app but keeps asking me to setup as connected to a TVHow do I get around this? 

3
A
3 years ago
S
ScootishBittleContributor I
asked in Advanced setups

2 Sonos Move Paired w/Sonos Connect Amp?

Is it possible to pair two Sonos Moves together with a pair of wired Polks connected and controlled through a Sonos Connect Amp?

3
S
3 years ago
M
Mike CaContributor II
posted in Portable speakers

Speakers Disappearing

Speakers disappearing from system.  No longer visible within Sonos app nor within Spotify airplay, etc.  Yesterday, I noticed it on my Android phone. Today, its on my iphone. It’s not limited to a speaker type as it’s impacted my Play 5 Gen2’s, many Sonos One SLs, Sonos One and Move.  Still showing on Playbar and 1 one SL.  Was there a new product release?  My home lost power 6 days ago for an hour, but never had any issues in the days following.  Sonos tech, please advise.   One other item to note, one the speakers no long showing up, actually still streams radio.  

3
M
3 years ago
G
GianteliContributor II
asked in Components and Architectural

AMP disappearing

I have 4 Amps connected in a wired ethernet daisy chain, which are then connected to a 24-port GE switch, which is in turn connected to my router.  All four have static IP Addresses, appear in the router’s client list, and show up in “my system” as online when logged into sonos.com via a browser.  Wireless on all 4 is disabled.  However, each one at some point will disappear from the app. I can tell when it’s about to happen.  When attempting to start music via Spotify in a room, if it doesn’t start playing right away, it will hang there for a while, throwing the “selected song cannot be played at this time” error before finally disappearing altogether.  I can only have it rejoin the system by power cycling the affected Amp, which is not totally simple as they’re in a rack.  This has been happening since install 2 years ago and I’m losing hope that there will be a software fix. 

3
Corry P
3 years ago
R
Rob2425Contributor II
asked in Home theater

Layout advice needed

Hi best layout for for 2 x play 5 (Gen 2)2 x play 1 SL1 x Soundbar thanks 

3
R
3 years ago
B
BPMJContributor I
posted in Components and Architectural

Network Storm

Hi there. We have been using Sonos for well over 10 years. We had an issue a while back, but it only occurred when we ethernet plug in additional Sonos Connect units (the older ones, not for S2). We currently have one Sonos Connect ethernet plugged in and it is fine; no issues. We have a total of 3 with the other 2 connected wirelessly. A while back I decided to try to plug in one of the other Connect units from one room and it immediately created a network storm. I just unplugged it and went back to wireless and all was fine. Fast forward to today and I tried the other Connect in a different room...same result...network storm. No issue with other devices plugged in (PC, laptops, printers, etc.). Why is this storm occurring with the other 2 Connect units and NOT with the one that was originally used to make the system years ago (it was the only unit at the time)? Again, the ONLY TIME the network storm occurs is when we try to plug in either of the other Connect units. Network connectio

3
B
3 years ago
B
BmoreFrankContributor I
asked in Advanced setups

Two WiFi networks and a Boost

Hi, I’m trying to optimize my home WiFi networks. I have two running: one is off of the Comcast router, the second runs an Orbi mesh network (it’s a 3-story, narrow rowhome). Most of my devices run off of the Orbi network (which is connected to the cable router via an unmanaged switch). Since it’s a 3 story home, I purchased a Sonos Boost to support speakers on every floor. And of course the router is on the ground floor.Does it make sense to put the Boost onto the cable router (through the network switch), or with most other WiFi devices, into one of the Orbi devices? Can the boost work as a wireless bridge (the documentation is vague), in which case I could put it on the second floor? Finally, can most of the devices in the home (including the iOS controller and Alexa, be on a different WiFi network than Sonos?)I’m trying to figure out how best to configure this, and would really appreciate your advice! Thanks all...

3
Ken_Griffiths
3 years ago
A
artcrbkContributor I
posted in Controllers and Music services

Speaker connection to MacOS AirPlay fails

I’ve just got a new (Ikea/Sonos) Symfonisk speaker. I’ve connected it up via wired Ethernet, as is the Mac Mini (M1/Big Sur).I can play music from Music.app fine, but if I stop, and the system is silent for a while, I have to reset the sound output on the Mac (by setting it to ‘Mac Mini Speakers’ or ‘Headphone Socket’ and then back to the AirPlay option for the Symfonisk). The same happens if I change to using a different sound-outputting application on the Mac (secondary issue - is there any way to reduce the audio lag on FaceTime and Zoom with this speaker via AirPlay?)The Mac seems to think that it’s still connected to the speaker when it does this. Is it the Mac or the speaker which is responsible for giving me the silent treatment?

3
A
3 years ago
T
tshally2000Contributor II
asked in Controllers and Music services

"An error occured while adding tracks to the queue. 402" with Primephonic

I'm getting this error message on the Sonos app when I try to play music from certain areas in the Primephonic music service:"An error occured while adding tracks to the queue. 402" And the tracks do not play.I searched the forums but didn't see anything relevant.  Is this a problem with Primephonic and should I contact them? 

3
Smilja
3 years ago
C
Cheffo21Contributor I
asked in Components and Architectural

Airplay issues

Anyone else having problems connecting directly through airplay now. I was ok until last week. But now I only be able to play through the Sonos app rather than through music - airplay on my phone?

3
AjTrek1
3 years ago
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Lily78Contributor I
asked in Controllers and Music services

Audible books repeatedly restart

Hi everyone, I’m new here.I have a pair of Ikea/Sonos SYMFONISK lamp speakers, which are generally great. BUT one of the main things I’d like to use them for is playing Audible audiobooks, but every time I try to play an Audible book via Sonos it plays for a while and then restarts the same track, or moves to the next chapter too early. This happens whether I play via the Sonos app on Mac or my Android phone, and also if I play in Chrome on my Mac and send the audio via Airplay. It doesn’t happen with Spotify or with other audio output from the Mac.Any advice? Anyone else found the same problem?many thanks

3
L
3 years ago
P
ParjinderContributor I
asked in Components and Architectural

Sonos Tube keeps buffering

My Sonos tube keeps buffering. WHats the problem

3
controlav
3 years ago
A
alexjohnsonTrending Lyricist I
asked in Controllers and Music services

Music Library stopped updating; deleted; now can't add

I have a Mac mini which had the Apple Music (formerly iTunes; I am not referring to the subscription service by the same name which I also have) set up as the Music Library. I had some version of this setup since 2013. My Sonos components are grouped into five zones, two of which are Soundbar, two Play:1 as surround, and Sub; the other three are two stand-alone Play:1, and a Move. All are on 12.2.2 (build 61183220) except the Move which is I note is 12.2.4 (build 61185090), but no updates are available. The Mac mini is running Catalina 10.15.7; it has some security updates but no major updates recently as that is of course now Big Sur, which isn’t supported on the Mac mini I have. The Mac mini’s primary function is as an AV unit so it is connected to a TV, and about two weeks ago while watching something I noticed the Sonos app bouncing, reporting it could not update the Music Library. I then noticed it was doing this every day, with the 2am update presumably having failed. So, I delet

3
A
3 years ago
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Unamused56Contributor I
posted in Home theater

Sony TV won’t switch on after unplugging Sonos Beam

Hi All, In the process of moving house and packing bit by bit and I have come across an issue with my Sony TV (KD-49XE9005). I have a Sonos Beam that produced the sound for it and after having packed the Sonos away my TV won’t switch on, via remote or buttons on the TV and I have tried a 5 second power button reset - nothing. The TV worked just prior the unplugging and everything else is as it was previously which is just the power. The Beam was connected via the ARC. I've tried plugging the Beam back in as well as changing the fuse in my power socket and still nothing. Anybody have any other ideas or know what the problem is? Any help appreciated. Thanks

3
Corry P
3 years ago
andefeldt
andefeldtContributor III
posted in Components and Architectural

Some tracks missing and some listed wrong.

Hi,I’ve encountered a strange problem since I switched to the S2 controller.I have a folder with audio books for my kids. All the books have meta data with track number, artist, album artist, album, genre and year. In the old S1 controller everything was fine and dandy.Now 3 of the books are causing problems:1 book doesn’t show the entire album name, just a small part of it. 2 books doens’t show all tracks and some of them are mixed up. In the S2 controller they are even listed as track 1 a couple of times, track 2 a couple of times etc. It’s only with these two books I’ve encountered this problem.I’ve checked the meta data with a couple of different apps and programs and they all check out correctly.Again, in the old S1 controller everything worked perfectly. Anybody with an idea on what’s wrong? Thanks,Anders

3
Rowena B.
3 years ago
W
wildejonContributor I
asked in Components and Architectural

Painfully slow S2 app, far worse than S1. any ideas?

Hi all, We have recently upgraded our system to S2, and swapped a Bridge for Boost for the privilege. It is now painfully slow to use by phone though (iPhone XS, nothing too old).The ‘My Sonos’ screen takes something like 10-30s to load, which seems totally unreasonable and is also way slower than S1 (slow but less than 10s). Any ideas?TIA :)

3
Mark P
3 years ago
N
NickRRoodContributor I
asked in Home theater

Sonos Arc + AppleTV4K + Sony w/ eARC

Hello! So I’ve been hunting around for awhile now to try to answer what feels like it should be a relatively simple question. I’m actually looking to potentially invest in a Sonos Arc surround set, at the same time I upgrade my TV. Currently I’m looking at getting an 85” Sony X900H (with the latest firmware upgrade supporting eARC. My question is this - if I want to continue using my AppleTV4K to stream content (specifically for Dolby Atmos), how is that possible with just the one HDMI port on the Arc? I’m aware I need to stream through eARC in order to pass an Atmos signal through, but would I not want to connect the AppleTV through eARC as well? Or pass through the Sonos Arc (which I know I cannot do?). Obviously without owning either the sound bar or the TV, it’s a bit hard to just run these tests myself. I’m wondering - would I just connect the AppleTV to one of the regular HDMI inputs on the TV, then connect an HDMI to the TV’s eARC port down to the Sonos Arc? Will that pass the A

3
Airgetlam
3 years ago
X
xxradyContributor I
asked in Controllers and Music services

Can't browse Pandora in Sonos App

Pandora stopped working all of a sudden and I get the message “Unable to browse music” on the sonos app.  Pandora works fine on my phone otherwise

3
Rowena B.
3 years ago
J
JbonealContributor II
asked in Home theater

Beam with Connect:Amp setup

So I have a beam with 2 play 1s for surround and a connect amp with in ceiling speakers and an svs sub hooked up to it. The beam is connected to the TV via hdmi arc. The issue I have is that when controlling the volume of the TV with its remote it only adjusts the volume of the beam and play 1s. The connect amp volume doesn't change. Is there a fix for this? And I do not want the in ceiling speakers to be surrounds. Thanks. 

3
J
3 years ago
D
D|NContributor I
asked in Components and Architectural

Update

Hi, I have been trying to update my sonos for the last couple hours after re plugging it in over the weekend and not being able to use it. Originally the error code was 1101 so we did what they said; unplugged it all re plugged it back in still same error code, we tried unplugging main router and nothing we even tried on a different phone still nothing. Then today i decided to try again, new error code 1013. its plugged directly into the router and occasionally i click try again in hopes it will suddenly work to get a new error code like error code 30 or 1002. This is ridiculous and after plugging and unplugging and sitting on top of the router with the speaker and my phone and i still can not get it to update i need another solution? Thanks btw its a sonos play:1

3
Corry P
3 years ago
S
smilingatconfusionContributor I
asked in Components and Architectural

Sonos app not working on M1 Macbook (crashes on launch)

Hi all, The Sonos controller app does not work on my new M1 MacBook Air. As soon as the software starts up, it stops responding and the only way out is for me to Force Quit. I have tried uninstalling, re-installing, clearing cache etc.  Is this a known bug?  Many thanks.

3
AjTrek1
3 years ago
P
PancakeContributor I
asked in Portable speakers

How do I get Move to connect to same GHz as the rest of the system?

Hi how do I get move to connect to same ghz as the rest of the system? my move keeps either disappearing or showing as offline on the app. It’s connected to the internet ok, I just can’t control it via the app. apparently, according to support the move is on 5ghz with the rest of the system on 2.4ghz. That’s as much as I understand I’m afraid. thanks  

3
J
3 years ago
E
EricfoxnyContributor I
asked in Components and Architectural

System keeps disappearing from app

This would be the fourth time that I am completely reinstalling my system. I have two Sonos Ones, and a subwoofer. It seems that whenever the app updates, or in this instance where I got a new phone… My entire world transfers over to the New phone, but for whatever reason my Sonos network and system is completely disappeared from the app. This is the fourth time this is happened. I’ve gone through all of the troubleshooting steps, I’ve reset my networks, then all that, this has become incredibly frustrating. Does anybody have any suggestions as to the reason for this occurrence?

3
Corry P
3 years ago
D
danieljohnContributor I
asked in Portable speakers

My Sonos Move cuts out every 5-10 minutes when using Bluetooth

Hi there,I bought the Sonos Move speaker primarily to use as a bluetooth speaker but I often have problems with it, especially when using Windows or Android devices. For some reason it doesnt happen as often with Apple devices.Basically the audio will cut out briefly for about half a second, and this happens at regular intervals of around 5-10 minutes. Can anyone help me with this? Is the speaker faulty or is there something that I’m not doing right? Any advice would be much appreciated. This is otherwise a great speaker. Daniel

3
H
3 years ago
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