Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,167 Topics
  • 24,565 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3167 Topics

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HeatherHomeContributor I
asked in Amazon Alexa and Sonos

No music played!

Does anyone have any advice for my sonos saying “playing music found on amazon music” but it never plays?!I ask to search for something, it says it found it & says “now playing…” but nothing else happens!I unplugged, reset & re-installed speakers & updated the app. I am at a loss!

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Airgetlam
1 year ago
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Bigal33Contributor I
asked in Amazon Alexa and Sonos

alexa not working on Beam after new router install

New router fitted and can't get alexa on sound bar

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UKMedia
10 months ago
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jangadaContributor I
asked in Amazon Alexa and Sonos

sonos hora inactividad

Buenos días. Tengo un sonos one en la habitación de mi hijo y me gustaría establecer unas horas de inactividad , para que no pueda poner música por la noche. ¿Es posible que a cierta hora no pueda? Utiliza Alexa.  Gracias Google Translate:Good morning.I have a sonos one in my son's room and I would like to set some idle hours, so he can't play music at night. Is it possible that at a certain time I can't? Use Alexa.Thank you

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Jamie A
9 months ago
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selectAusernameContributor I
posted in Amazon Alexa and Sonos

help to fix Alexa prompt chime

Despite having the prompt chime turned on within the Alexa app on the Era 100 device. no chime sounds when the girl is prompted. This has happened only after the release of the shiny new Sonos app.

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S
1 month ago
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GuitarSuperstarMaestro
posted in Amazon Alexa and Sonos

Feature Request: Separate Level Control for Alexa

I know this has been requested in the past, but I would love to see Sonos add a separate level control for Alexa’s voice that is independent from the main speaker volume. At my normal music listening volume, Alexa is way too loud. Because of this, I have disabled the microphone on most of my Sonos speakers and use Echo devices for smart home control instead.

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Sotiris C.
9 months ago
Mayhew132
Mayhew132Trending Lyricist II
posted in Amazon Alexa and Sonos

Feature Request: Duck audio when input is TV

I have a couple of Sonos devices with Alexa built-in for the Living Room, however because not all features are supported yet (drop-in, guard, communications) I also have an Echo Dot in the room too which also seems to be more reliable in terms of understanding my voice. When I ask Alexa something whilst listening to music the volume drops (ducks) on my Sonos devices so that the Echo Dot can hear me - however when the input is TV the volume doesn't duck and it can sometimes be difficult for the Echo Dot to hear me over the TV.If I have the mics turned on with the Alexa-enabled Sonos device the volume does duck, however, due to the reasons above I’d prefer to use my Echo Dot. Is there any chance Sonos can adjust the behaviour with ducking please (or at least give users the option) to support users like me?

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Corry P
2 years ago
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sicilianslickContributor I
posted in Amazon Alexa and Sonos

TV Firestick

The Volume control for my Beam soundbar does not control the volume..everything else works great on my Amazon Firestick..any suggestions??

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S
1 year ago
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JimartinContributor I
asked in Amazon Alexa and Sonos

After switching to a new network, Alexa will acknowledge, but not play music

I switched from Comcast to Verizon, uninstalled Alexa and reinstalled.  Upgraded to the new Sonos app and when asked to play a station on Pandora, Alexa will acknowledge, but no music plays.  I’m at a loss for what to try next.

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G
2 years ago
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User845984Contributor I
asked in Amazon Alexa and Sonos

Alexa discovers Connect Amp as Roam

I searched the help quite extensively for this issue but didn’t find anything. Nevertheless apologies if I missed something and this has already been answered.I noticed my Echo Spot is no longer controlling my ConnectAmp in the kitchen and on further investigation it seems it now thinks the Connect is a Roam. I have deleted it from the Alexa app and rediscovered it, it still discovers a Roam and won’t control it. I tried renaming it, that didn’t help.Here’s the thing, I did have a Roam for a couple of weeks but returned it as, to be honest, it was a bit crap, constantly losing connection and needing resets. It took ages to get it set up in the Sonos 2 app, whilst leaving all my other devices connected to the Sonos 1 app….so I am guessing this is at the root of the issue. I have, however, removed all the Sonos 2 stuff from phones and laptop.Does anyone have any suggestions short of me completely starting from scratch, removing all my devices from the Sonos app and rediscovering them? 

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Ken_Griffiths
2 years ago
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Schumi23Contributor I
posted in Amazon Alexa and Sonos

System vocal alexa ne fonctionne pas dans mon Pays

Bonjour,habitant en belgique, alexa n’est pas disponible comme service vocale.Quand peut-on esperer pouvoir l’activer en belgique ? Merci a vous.Moderator Edit: Added Google Translated English for English Forum:Hello,living in belgium, alexa is not available as a voice service.When can we expect to be able to activate it in Belgium? Thank you.

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Airgetlam
2 years ago
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themintykingContributor I
asked in Amazon Alexa and Sonos

Move2 and Amazon Music

I have just bought a Move 2, it is all set-up and has the latest Update.  I am looking to add Amazon Alexa so I use the required route, System Settings - Manage - Voice Assistants - Amazon Alexa - Add to Another Product - Select that Product and then it tells me I have to sign into Amazon Music and I get the dreaded spinning wheel.  My other Sonos products still work fine with Alexa.  I waited 105 minutes on hold for customer services who told me everything I was doing was right and it was a global issue.  That was one week ago today.  I’m still getting the same issues today.  Surely this can’t be a complicated thing to fix and surely this can’t be happening to everyone buying Sonos kit and wanting to use Alexa?  I still have the original box so have no choice but to return as I bought it just to play music via Alexa in the Garden.  Anyone got any pearls or an ETA for this to be fixed?

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T
1 month ago
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David simonsContributor I
asked in Amazon Alexa and Sonos

Amazon music and Alexa

Amazon music won't play through my Sonos system.

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D
21 days ago
M
McGill93Contributor I
asked in Amazon Alexa and Sonos

Alexa Sonos volume

Asking for a feature request to have Sonos volume control by Alexa be able to say a volume number and set it to that instead of the 0-10.  The right spot for listening is too loud at say 20 and too low at 10.  Just be nice to say Alexa set to volume to 18 or 25. 

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M
3 years ago
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CkhaneyContributor I
posted in Amazon Alexa and Sonos

sonos with alexa issue playing amazon music

I have two Sonos Ones, both with Amazon alexa enabled. Have had no problems for a year. Over the past month, now when I ask Alexa “play country music”, she starts streaming from Amazon, plays the intro commercial like “hello this is country star x, your listening to top country heat radio”… then repeats the same intro over and over and never actually plays music.  I have (1) removed all Sonos devices from Alexa.amazon.com. (2) disabled the Alexa sonos skill, (3) turned off the Alexa voice service in each Sonos, (4) then went back thru the entire setup to re-enable Alexa. Alexa works, will respond to anything I ask, but gets stuck playing any music from Amazon. thoughts on why this new issue is popping up on multiple devices?

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melvimbe
2 years ago
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boogeyTrending Lyricist I
posted in Amazon Alexa and Sonos

Trouble finding things to play from Amazon Music

I’ve had a Sonos + Alexa going on for a good time. It works normally quite well and most issues in recent few years have been about Alexa. Yeah, Sonos speakers tend to take the command (my outside speaker replies when I speak 20cm from my Kitchen Echo Show) that’s meant for devices with a display, but I’ve come to understand I should only execute commands and not really expect an answer, so that’s fine.. But I’ve noticed recently a growing problem of not finding what I want to play with the Sonos app. With Alexa I can just say “Alexa, play dreamy edm” and it chooses a channel and plays something. Surprisingly often it chooses right and I’m happy with whatever comes out of the speakers. But there are situations when I want to use the app instead of voice commands, say during past week Alexa has always stopped playing music after one song no matter what album playlist or station I ask it to play. With Sonos app, the playback continues fine. But with Sonos app I have to know exactly the n

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Corry P
3 months ago
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Zeke975Contributor I
asked in Amazon Alexa and Sonos

Alexa quit playing

Alexa suddenly quit playing on my Sonos One speakers.  What is the fix?

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G
10 months ago
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bengo3Contributor I
posted in Amazon Alexa and Sonos

Alexa/SVC to select Sonos Port / Connect / Input

I often play vinyl through my multiple Sonos speakers, using my Connect.Is there an Alexa command to tell Sonos to play the input from a Sonos device? I'm finding it increasingly tiresome that you have to get the app out for so much with Sonos! Very boring. I would love a dedicated instantly-on remote on the wall for volume, next, playlists, input etc.   

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Corry P
4 months ago
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Esponet1Contributor I
asked in Amazon Alexa and Sonos

Sonos 1 with alexa voice commands

Why doesnt my sonos 1 with alexa complete my verbal command to 'play Jazz on Pandora'?  Sonos 1 repeats: 'playing jazz on Pandora' BUT-- doesnt play the station at all, just silence.   However, when I use sonos 1 via sonos app/room, it plays the pandora station I requested? How can I fix this?  

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Ken_Griffiths
11 months ago
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MoTo77Trending Lyricist I
posted in Amazon Alexa and Sonos

Alexa on Sonos is more likely to incorrectly play a song than any other Alexa device.

When I ask Alexa to “Play my notifications” on every other Alexa-enabled device in my house, it almost never fails. However when I ask Alexa to do that on my Sonos soundbar, about 50% of the time she plays a song. Has anyone else noticed this?Alexa on the soundbar seems to be biased toward assuming you want to play music. Is this something that can be corrected?I know that Alexa “learns” in a macro sense. Does she learn in a micro sense--for example that I don’t want to play music while others might. 

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M
3 years ago
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CajuncroContributor I
asked in Amazon Alexa and Sonos

Problems accessing Radio pup stations using Alexa

I have Radiopup setup on Sonos but can’t access it using Alexa voice commands.  I have no problem playing Radiopup stations on Sonos using the app.  Any help will be appreciated 

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Mark P
3 years ago
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Dbradley55Contributor I
asked in Amazon Alexa and Sonos

Sonos and echo dot

I am using Alexa on an echo dot and it plays music through my Sonos One gen2. Is the echo device superfluous here? Which device is actually converting the digital music stream to analogue (I presume that the Sonos has the superior DAC). Thanks.

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Ken_Griffiths
1 year ago
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SteverbieContributor I
asked in Amazon Alexa and Sonos

Alexa and Sirius XM

After working perfectly for years, Alexa suddenly wasn’t working.  I had a lengthy level 2 tech support intervention which led to full factory reset of my Sonos Beam.Now can’t get SiriusXM to work properly. When I ask “Play SiriusXM channel X”, Alexa through the Beam answers “<channel name> on Sirius XM” and….. nothing.  Alexa/SiriusXM works fine on other non-Sonos products so it is correctly linked to my Alexa account. Have unlinked, reloaded multiple times.Any advice? 

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L
2 months ago
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djrcContributor II
asked in Amazon Alexa and Sonos

Can't add Alexa to Roam 2

Hello, I'm trying to set up my roam 2, the Sonos voice assistant downloaded fine but I'm unable to add Alexa (works fine on all my other speakers). It says signing  into account and then I get a loading when indefinitely.  I've signed in and out of the Alexa app, and removed and re-addesd the Sonos skill, but still when I go back to the Sonos app to add Alexa is just says signing in to Alexa indefinitely.

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D
20 days ago
A
andreayurifabriContributor I
posted in Amazon Alexa and Sonos

Alexa & Google assistant

I’m very upset…I live in Portugal and i can’t use Alexa or Goole assistant because there is not a chance to activate this service in this Country ...IT’S A Shame 

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I
3 years ago
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Roger NobleContributor I
asked in Amazon Alexa and Sonos

Setup a 2nd product to work with Alexa

I have had a Sone One using Alexa for a couple of years.  I have now bought a Beam to add to my network.  That has all connected to Sonos and my TV now.  I tried to get the Beam added to my Alexa account last night.  It goes through process through logging in to my Amazon account and choosing a language (English) but then fails with “Something has gone wrong”!Anyone have any thoughts? 

2
UKMedia
4 months ago
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