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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19421 Topics

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JStormContributor I
asked in Controllers and Music services

SONOS S2 App Update Problems

I just found out that SONOS had an app update and I was fine with it hoping to see connection updates or any UI improvements. When I open the app, everything was gone including services, systems, and other features. Why'd they release an app update when everything isn't even working properly? I can't even connect any services, ie. Spotify or SoundCloud. Anyone got any suggestions? Samsung S20 FE btw. I managed to connect to my Symfonisks but only through the Spotify app.    Also, the UI is very laggy and glitchy. SONOS if you see this, bring back the old S2. At least it works.

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Applepie.packagingContributor I
asked in Ask a question

revert to version 16.1

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

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just now
ronks
ronksAvid Contributor I
asked in Ask a question

New iPad app lacks controls

I was just told to update the Sonos app on my iPad. It sent me to the Apple store where I downloaded and installed it.  The background of the icon has now changed to black like the old S1 app, and it lacks the ability - or I can't find it - for anything but start, stop, and volume. I can't change radio stations or select a different source.Efforts to start a chat with support have failed; no one responds.

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1 minute ago
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nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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2 minutes ago
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davelby414Contributor I
posted in Ask a question

Build 80 Sub Controls Not Working

I have a Cambridge Audio sub on my Amp and have noticed since upgrading to build 80 that the sub controls are not functioning. If I turn the sub off in the app the Amp is still sending a signal to the sub. Level changes also have no effect on output.Has anyone else experienced this behaviour on the new app? Thanks.

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4 minutes ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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5 minutes ago
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Drewmoores82Contributor I
asked in Ask a question

new app won't connect

Anyone else experiencing no local network on new update, it’s rendered my system and a clients system unusable as it’s saying needs to connect to local network, what a joke from Sonos 

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8 minutes ago
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apdfContributor I
asked in Ask a question

Apple Maps 1.0 anyone?

What a PR disaster. Utter arrogance of the response. Sonos USPs completely ignored. Did nobody review this release??please can someone tell me how I get queue management back?Or roll back?come on Sonos… give us the last app back until you’ve bettered it. 

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9 minutes ago
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Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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17 minutes ago
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TheMusicContributor II
posted in Controllers and Music services

Reverting to 16.##

Good Morning, I have had several support calls to ask for help downgrading to the 16. version of the app. My assessment based on these calls have been the only answer they have all been authorized to give is: “This is not possible and you will just have to wait till we release 80.## with the features you want back.”  At the moment it appears they will not help all of us who do no not wish to alpha/beta test their new app. Additionally, if you have updated to 80.## and allowed the firmware to be updated on your devices they are claiming this further complicates the issue. So if you have updated to 80.## check your system settings and be sure auto update is off before it pushes an 80.## out to all your hardware as well.

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17 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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20 minutes ago
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BigfootrickContributor I
asked in Ask a question

app update

I lost my entire system after update. Sonos cant figure it out. What is issue and how to fix

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20 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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21 minutes ago
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Eking708Contributor I
asked in Ask a question

New Sonos App broke my entire system. It is unsable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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21 minutes ago
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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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22 minutes ago
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castallaLocal Superstar
posted in Components and Architectural

New Rumoured Sonos Device

In response to users' complaints that alarm features are missing from the new APP, it's rumored a new device will possibly be released shortly.  Here's an image of what it may look like.  No other details are presently known. 

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22 minutes ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

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22 minutes ago
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Ecke_1Contributor I
asked in Controllers and Music services

Unable to add Spotify in the new APP

My Spotify didn’t work once I updated to the new Sonos APP. And I had few error messages when I tried to delete the Spotify service. I was able to delete it after a few try. Now I cannot add it back in. It keeps showing “Something went wrong”. Anyone has encounter this issue? 

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26 minutes ago
webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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29 minutes ago
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ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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31 minutes ago
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MartinF.Contributor I
asked in Controllers and Music services

TuneIn not working since app update

Has anyone had issues with TuneIn since the app update? I updated the iOS app today and TuneIn wasn’t working, I removed it from my service and went to re-add it only to get an error message each time telling me to check my network connection.   My network connection is fine and other services are playing no problem. 

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31 minutes ago
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unahppyownerAvid Contributor I
posted in Controllers and Music services

Sonos Gives GIANT middle finger to customers! Sonos responds to Verge says new APP took courage

Here is a link to the article: https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement IT TOOK COURAGE TO RUIN OUR EQUIPMENT!!! Sonos can respond to Verge, but not to its customers on here? REALLY????

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32 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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33 minutes ago
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ArcticMuseContributor I
posted in Speakers

Warning to local library users!

Do not allow App to update if you play music stored on PC or Nas.Playing music from these sources is now much more difficult. For example, you now cannot just simply select a folder in your library and play all the music files in that folder and sub folders. Nor can you add to or edit your music library from the app. ​​​Thanks very much Sonos for the 2 very expensive speaker shaped ornaments I have attached to my walls. I shall not be buying Sonos products again!

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33 minutes ago
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LeefcContributor I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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34 minutes ago
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