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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20812 Topics

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DavidP27
asked in Components and Architectural

Spotify working 10% of the time - losing connection or skipping tracks

This is really frustrating and I think has only been an issue since we upgraded to the new S2 app and removed the Bridge. We have a Netgear Orbi Mesh WiFi set up a Playbar, Play 1 and Play 3 across the flat.  Have tried the following:reset routerreset all Sonos speakersremoved and added the Spotify appchanged the router channel from auto to 1, then 6 then 11Playing from the Spotify app to Sonos is also patchy All other services on the Sonos app work perfectly. Is this a common problem?diagnostic 2106635247

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Rowena B.
3 years ago
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lucrotContributor I
asked in Components and Architectural

fail factory reset.

Hello During the procedure the led is blinking red/blue as it should. Instead of turning green at one point, it just keeps indefinitely blinking red/blue. I found nowhere information about this topic.What am I suppose to do?Thank you for contacting

2
L
3 years ago
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Scarlett223Contributor I
asked in Controllers and Music services

sonos wont play TuneIn Radio

I have recently changed Wifi and have updated Sonos so it connects to the new WiFi. Problem is that since the WiFi has changed, Sonos won’t play any of my TuneIn radio stations (BBC Radio so it is still active). I have rebooted my speakers and WiFi and still can’t get the radio to work.  I have a Play 1 and Play 3 speaker and same problem exists on both.  I can play Apple Music no problem. Help!

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S
3 years ago
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nginTrending Lyricist I
posted in Controllers and Music services

Connection Lost to Google and Amazon

Lately whenever I try to play songs, stations or anything from either the iPhone app or Mac app, from either Google Music or Amazon music, I receive an error messages. Either, “Unable to play [music] - connection to Amazon Music/Google Play Music was lost” Can’t add songs to my cue Amazon song was not encoded correctly My wifi connection is strong, so it’s not a home network issue. Please help.   Diagnostics number is 2075267838

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Rowena B.
3 years ago
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MrShteeeveContributor I
asked in Components and Architectural

Stuttering Audio

Been having on and off problems with audio stuttering between 2 different Samsung TV’s, 1 HDMI Splitter and 2 different optical cables.Nothing seems to fix it, I can only assume there is something wrong with the Playbar, which for something of this value to start deteriorating after a couple of years seems absurd.Submitted diagnostics ‘1678552655’.Any help would be appreciated.Thanks,steve

1
Rowena B.
3 years ago
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DuddsyContributor I
asked in Controllers and Music services

Apple Music curated playlists not showing up in search results

Hi All, This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned. For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results. Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution. Cheers, Duddsy

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D
3 years ago
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jolove3Trending Lyricist I
asked in Components and Architectural

Sonos App and Apple Music

I can change song within Apple Music, the new song plays & also appears in iPhone Control Center & shows as playing in Sonos App. But if I change song within Sonos App, new song plays .. but, old song still appears in Apple Control Center.Sonos App does not play nice with Apple MusicBoth play songs correctly, but (1) only when I select with Apple Music does it show in Control Center and Sonos App(2) if I select with Sonos App, old song still shows in Apple Control Center

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controlav
3 years ago
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fididawnContributor I
asked in Components and Architectural

Sonos 1 Gen 2 Sounds Tinny

I have several Sonos 1 Gen 2 throughout my apartment. All of them work fine except one. The sound is very tinny—no bass, sounds like it’s half volume or something. I’ve tried Airplay and other WiFi sound but it’s the same. I’ve reset the speaker. No change. What’s up?  Bad speaker??

1
Rowena B.
3 years ago
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darbenots1Contributor I
posted in Components and Architectural

audio intermittently cuts out

I have a Sonos Sound bar and 4 x play5 speakers.I have a Orbi WiFi routerI have a Cat 6 to a HDMI extender to the TVSony TV I already swapped out the cable box and the extenders and the HDMI cables. My installer thinks it could be a bad Cat 6 wire. Any other suggestions? 

2
D
3 years ago
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powerdogContributor I
asked in Components and Architectural

non-responsive button with chime - Sonos Five.

Trying to set up my first Sonos, a Five, through my recent iPad running iPadOS 14. It sees my WiFI network, and the green/white light flashes. But there’s no response to the button press when it chimes.I have tried disconnecting/reconnecting power, rebooting the router, moving the speaker very close to the router, and connecting with Ethernet. Nothing helps. It seems as though the button isn’t working. 

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Paul A
3 years ago
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joelanderinrobertsonContributor I
asked in Controllers and Music services

Delayed Playback on MacBook

I have a Sonos One SL connected to my MacBook Pro. When I use the desktop Sonos app, the music plays fine.  However, if I want to play a video, say using You Tube, there is a 30 second sound delay.   The only way around this that I have found is to change the sound to come out of my internal speakers, start the video, then click on the Sonos speaker and restart the video.   Any other ideas on how to play a video with sound through the speaker in a more efficient way?

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Krishma M
3 years ago
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StuffuTrending Lyricist I
asked in Home theater

Sonos Arc audio format questions

HiTrying to figure out how to get the best out of the arc and have a few questions.My Samsung TV lets me choose between PCM or Dolby Digital as audio format. From what I understand is PCM 2.0 stereo, so I should choose Dolby Digital instead?Also, when support for LPCM arrives, I still have to use Dolby/PCM since the TV doesn’t support LPCM, even if Apple TV supports LPCM? Meaning, is the tv a bottleneck here?Last, is bitstream an option as a possible update to the Arc in the future?thanks!

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Krishma M
3 years ago
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njsjlContributor I
asked in Components and Architectural

Adding a Sub 3 to my Beam has ruined WiFi in that room

Up until a week ago I had a Sonos Beam (wired) and two Sonos One SLs (wireless) different rooms in my house and experienced no problems with my wi-fi (>60Mbps speed test). Adding a Sub 3 and connecting it to my Beam has resulted in appalling wi-fi performance (<3Mbps) in the room they are both installed in.The Sonos Beam is wired to my home network with wi-fi , the Sub-3 is not. Wi-fi is enabled on the Sonos Beam. I have removed my home wi-fi network from System > Network > Networks (none are listed). About My System shows WM:0 for all devices and I they are using SonosNet.I have tried with all three available wi-fi channels in the Sonos app (1, 6 and 11).If I remove the Sub 3 from the Beam my wi-fi speed test returns to 80Mbps. If I add it again, the speed test goes down to less than 3Mbps.I’ve just run a test with all three channels. The results were: channel 1 1.08Mbps, channel 6 0.92Mbps, channel 11 - 2.63Mbps. I switched off the Beam and it returned to 66.1Mbps. Switch

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Krishma M
3 years ago
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Graham230968Contributor I
posted in Components and Architectural

Sound Dropout Fixed - solution shown.

I have only recently started acquiring Sonos products, initially I just wanted a Bluetooth speaker, now a small fortune later I now have a pair of moves set up in stereo mode, and a home theatre consisting of a 55” Sony Bravia A*, an Arc Soundbar, two One’s and a Sub.Initially everything was easy to set up, but yesterday I had a nightmare trying to add the Sub, I managed it after a while and then started to notice the sound dropping out for a split second every 20 seconds or so which is not what you want really! Anyway I’m pleased to say that it’s now been resolved, all I did was reset my TiVo box.Hopefully this will help others who are experiencing the same problem.Graham

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Paul A
3 years ago
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MadgerocksContributor II
asked in Home theater

Issue with Play 1's when set up as surround sound with Playbar and Subwoofer

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working (no sound) and the revert to the green blinking lights. Can anyone offer any advice.

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3 years ago
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Mick GoldsteinContributor I
asked in Components and Architectural

Mysterious network

I would be so grateful if anyone can help with this. I can’t be the only person who has experienced it but I can’t find any documentation or discussion on it. I have eight Sonos speakers in a pretty small house. My Wifi is excellent near all of them. Quite often, speakers disappear from the network. I have to unplug them and plug them back in again or sometimes hard reset them to get them back on. I can usually get them back but it’s random and it can take a lot of tries. But here’s the weird thing. Every once in a while, I will open the Sonos app on my phone and it’s showing only the speakers that I thought were missing! In other words, they don’t just fall offline. They disappear to some mysterious other network. (I don’t have any other Wifi network in my home. This is all on the same network.) My phone app (and always my laptop app) usually shows the “primary network” but every once in a while reveals the “other network.” That doesn’t help me. Ultimately I still need to get my phone

5
M
3 years ago
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rdschContributor I
asked in Speakers

Play 5 Gen 1 has no power.

I have a Gen 1 Play 5 that was working today. I added a new mesh wifi and was attempting to move the speaker to the new system. I unpluged the speaker during the move to the new wifi mesh. When I plugged it back in, it would not power up. No Lites on the unit and it no longer appeared on the old wifi system. I checked the power cord and used multiple good outlets with no luck.Are there any solutions to fix this speaker?

1
Paul A
3 years ago
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ASDriverContributor I
asked in Speakers

missing speaker.

Hi allmy play 5 has disappeared from my system. I have tried all of the usual fixes but still nothing it works when connected via Ethernet cable so I’m assuming that the WiFi is not working can it be fixed? It’s only 4 years old. any advice appreciated 

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Paul A
3 years ago
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Mark NicholasContributor I
asked in Components and Architectural

Sonos Client cannot see Sonos Speakers (MacBook Pro)

Please help as I am out of ideas. My MacBook was been working fine for over a year, then lost the connection to Sonos yesterday after I updated my VPN client. Now it cannot find the Sonos speakers anymore.   My Setup I have lots of Sonos speakers around my house, including a Play 5, some Play 3s and some Play 1s and a new Move. Some of these speakers are on a single wifi, some on a wired Gigabit Ethernet all on the same network, with the same subnet, and all working fine. The client is working fine, on 2 other Macs in the house, on the same OS and same Sonos client version The client is working fine on 3 other iPhones and an Android phone in the house. I have a Sonos boost connected to my network. I have Gigabit fibre to my house so no network or internet connection issues, speed test reports over 900mBs download and upload speeds. The entire Sonos system is working perfectly for all speakers and in all rooms, its just that my Mac client cannot see it on my MacBook.    My MacBook Pro R

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M
3 years ago
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cap3344Avid Contributor I
asked in Controllers and Music services

Yet ANOTHER cannot add music folder

Have circumventing a problem with SONOS app (for years) trying to get to my iTunes Media Music Library on my media server.  Never was able to get it to connect and eventually just gave access to a local backup on that I was maintaining on line.   That is no longer feasible, can’t keep the backup online any more.So I was trying to get the SONOS App to access the remote file share directly.  Looked at prior fourm errors and saw that SMB V1 need to be enabled (not my favorite) and did that on the client (Plex01) and the Target (NAS-pc).  Both are Windows 10 Home machines, and up to date.I can clearly access the Server’s files and play the media from the mapped drive (Z:) on  plex01Yet when I try to add the Z: mapped folder to SONOS app on the Plex01 machine, I get the below error. never saw am issue with a folder on mapped drive on the host PC… there are no options to share a mapped folder. All accounts on this machine have FULL CONTROL to the mapped drive.The Media Server (NAS-pc) is run

3
C
3 years ago
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revstarContributor II
asked in Components and Architectural

Sonos cuts out playing from Mac

Driving me insane the most infuriating bit of home entertainment ever ownedfirst they stopped us being able to stream from songs on my iPad so then thought right I’ll have to use my MacBook.  Now it even cuts out before one song has even played throughseems to link to Mac screen gong to energy save, surely music can carry on playing if screen goes to sleep.  extremely frustrating. Very clear that all Sonos wants to do is force users to a music subscription service or hardwire the source music to the speaker 

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Rowena B.
3 years ago
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spencer98103Contributor II
asked in Components and Architectural

cant reconnect after router reboot

Hi. I have a problem where any time my router reboots, my Sonos system does not find it and reconnect. The only workaround I have found is briefly renaming my home network to a different SSID, and then changing it back to the original network SSID. After that Sonos finds and reestablishes its connection 

7
S
3 years ago
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Brent1167Contributor I
asked in Components and Architectural

One SL Issue

I have a One SL speaker that stopped working with the Airplay on my iphone. The speaker was paired with a One speakerand I had been listening to Youtube with them for about two months. A couple of weeks ago the SL started cutting outand the Youtube app would stop playing all together. This issue also occurs when listening to the music downloaded on my phone, again using airplay.  Although if I listen to SirusXM through the Sonos app it works fine. Troubleshooting; I uninstalled Youtube and reinstalled.Also reset the SL to default setting and reinstalled. I removed the paired connection of the two speakers.The One plays fine with YoutubeThe SL will not connect to Youtube at all. I also have a full Sonos surround system in my living room.I can play Youtube on it fine with my iphone from the bedroom.It's not a connectivity issue. Do you have any more suggestions? I bought this speaker at Christmas last year.Is it possible that it has developed a defect? Brent 

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B
3 years ago
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shanebentonContributor I
asked in Components and Architectural

Sonos causing Mac crash

I’m on the latest macOS Catalina 10.15, and my Sonos controller is up to date. On three occasions recently opening the controller on my Mac has caused the whole computer to instantly crash - I’m hoping someone might have an idea why? Thanks, Shane

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W
3 years ago
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Mat_HContributor I
asked in Controllers and Music services

Playing Spotify via Sonos results in massive latency/lag.

HiI've been Spotify-Sonos user for just over a year, running eero mesh network with  Spotify playing on my sonos devices : MOVE & BEAM WITH  2 x SL’s All has been great...especially with the move outside now i have decent Wi-Fi in the garden.  In the last week whenever I try and play audio from Spotify to one of my Sonos speakers it lags or doesn't play at all.  If i switch to my phones audio its immediate and i can switch tracks with immediately.  So some sort of lag/latency between Spotify and my relaying this to my Sonos speakers.I guess What i cant put my finger on is there has been no changes to the following : no firmware upgrade to mesh eero,no new devices or electrical devices on the networkno change in the location of the speakers. Move normally sits on dock in kitchen..eero doesn't allow a change in wifi channel. rebooted all devices / disconnected Spotify app from Sonos / uninstalled / reinstalled / cleared spotify cache Anybody got any ideas why this has just started ha

5
A
3 years ago
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