• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19728 Topics

E
EFCContributor I
asked in Ask a question

New App - music mix

Good day, I so wish I hadn't installed the new app. I am unable to play my artist music mix having installed the new app on my android phone. Fortunately I haven't installed it on my iPad so I can still play artist music mix from there. My subscription service is Deezer. Has anyone else had this issue? Any solution would be most welcome. Thank you 

0
E
4 minutes ago
K
kurtfracContributor I
asked in Controllers and Music services

App new Update- Cannot find balance under EQ

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

1
K
9 minutes ago
F
fkugContributor I
asked in Controllers and Music services

how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

23
C
14 minutes ago
T
ToolioProdigy I
posted in Controllers and Music services

Calm Radio another victim of this week's update disaster?

Calm Radio stations don't appear in the wake of the app update disaster. The service is still there, but it does  nothing. Yet the Sonos status page lists it as working. That's three of my favourite services gone today--Calm Radio, CBC and Amazon Music. Great work, Sonos!

5
L
19 minutes ago
L
linboxContributor II
asked in Controllers and Music services

New Sonos ap update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

24
B
22 minutes ago
T
ThomassContributor I
asked in Ask a question

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

22
T
23 minutes ago
E
EmeuhtContributor I
asked in Ask a question

App

How can I get the old app back?

0
E
24 minutes ago
U
User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

137
C
25 minutes ago
M
MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

47
M
35 minutes ago
E
Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

56
R
37 minutes ago
B
Beez82Contributor I
posted in Ask a question

Sonos alternative

So I'm fed up with hardware being forcibly outdated and then an app released which removes functionality and is basically pushing UAT to us consumers. SO... what is the alternative to Sonos? There must be a better platform who respect their customers!!!???

3
D
38 minutes ago
D
David WellerContributor II
posted in Ask a question

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

53
D
39 minutes ago
R
rolf_the_wolfAvid Contributor I
posted in Ask a question

expect an feedback by the CEO

Hi allAfter the disaster with the new app, I expect a clear statement and feedback by the CEO on the Sonos website. That is the least I expect. 

2
D
44 minutes ago
S
Scatman123Contributor I
asked in Components and Architectural

sonos Port NOT linking to my account

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks 

2
J
47 minutes ago
J
jnx827Contributor I
asked in Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

4
F
53 minutes ago
C
ctrunningmanContributor I
asked in Controllers and Music services

Worst user experience ever!

New S2 App is Horrible! What were you thinking? This launch could not have been fully baked. How did you allow this to happen? So you crash and burn the launch then go run and hide? Very weak, so disappointing. Here’s a thought, fix it, like STAT. 

0
C
58 minutes ago
L
LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

33
A
58 minutes ago
C
C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

22
J
59 minutes ago
A
ABfaroutguys22Contributor I
asked in Controllers and Music services

New app update sux!

This new app is terrible. It is so unintuitive. I can’t use it. Please reverse the update.  

0
A
59 minutes ago
P
prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

51
B
1 hour ago
L
lumpsContributor I
asked in Controllers and Music services

Livephish+/Nugs.net not working in new app

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

20
O
1 hour ago
T
TC123246Contributor I
posted in Controllers and Music services

The New App is unusable

So in addition to the music library being useless, the alarm and sleep timer missing, I have loads of content missing - services that you can't connect to, and hence radio stations that have disappeared amongst other. And when you just Google 'new app' the publicity articles that appeared are embarrassing 'everything is now on your Home page' except it's greyed out and doesn't play, and can't be restored. Or we get embarrassing messages about how a function can't be performed as there is content missing. They should be ashamed.

0
T
1 hour ago
J
jimk1963Contributor I
asked in Components and Architectural

amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

0
J
1 hour ago
T
TSquibsContributor I
asked in Ask a question

Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

1
S
1 hour ago
S
smoylesContributor I
asked in Ask a question

New Sonos App

Would appreciate it if you would make it possible to revert to the previous version of the app.  The new app is terrible with many previously existing features missing.  I really regret having updated.

0
S
1 hour ago
Terms & ConditionsCookie settings