Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi There, I am having connection issues and error messages (1000,1002) from one SONOS speaker in my sons system. The other speakers work as expected, it is only this one component that is now getting connection issues. I have gone through all the standard troubleshooting steps. Diagnostic confirmation number 6606687
Hi! I've used sonos for absolutely years and never had a problem accessing my music library. Nothing has changed on my network. I've removed my music source and tried to re add it, but it doesn't matter whether I try and add the network share, or a direct local path, I get the same error saying Please check the path to the folder, and the username and password if needed are correct. Reason: The computer 'fileserver' is not responding. There is absolutely no problem accessing the server from another machine. The share and password works absolutely fine - the same as they have for years and years. I've reset the whole sonos system.. I current have just one wired connect device to the network for trouble shooting... still not joy. Any ideas?!!?
My Play 1 is no longer visible on the controllers. I have disconnected the power many times, the white light comes on and flashes but still does not appear. if I press a button teh light flashes orange. If i try to add it as a new speaker it flashes orange fro a while then stops. Still doesn't work. Have tried a different power outlet closer to the network but the same issue occurs. I have powered off the wifi network and still the issue persists. Has anyone had this issue?
Updated my internet router. Now internet is 5 times faster, but Sonos no longer connect. Always show you need to add at least one speaker. Have been using Sonos for three years without problem. Please help! Reboot everything in order. Since it is new SSID for wifi, all other devises reconfigured and works great except Sonos.
I have had an issue with Apple Music since it has been on Sonos. I cannot shuffle songs or use the new single click feature as I continually get a 1002 error. I have tried everything I have found with no success. I I I have had problems with Apple Music since it has been on Sonos. I cannot shuffle my library or use the new 1 click feature for songs as 1 constantly get a 1002 error. Based on what I've read, it is interference but I can not track down the source.
I have paired a couple of Play 1s in my study which are the least used of all my speakers in the house. I woke up this morning to find neither speaker working. I un paired them and the RH speaker is fine, but nothing happening with the LH speaker. The white light is on. I have tried disconnecting it from the mains for a couple of minutes and then connecting again, no change. I have tried to add it as a new speaker only for the app to report it cannot find the speaker. Any suggestions welcome.
I have a Sonos system that was working fine until I moved and bought a new TV. My Playbar is connected to a Sony Bravia TV with an audio cable. My cable box (Fios) is connected to the TV directly. As I'm watching TV, the sound from the Playbar just randomly stops for about a second periodically - it happens a lot. If I disconnect the Playbar and use TV speakers, the problem stops. How do I troubleshoot this? Thanks
I have 2 Play5, a boost, and a Play3. I assume the Boost is connecting to the Play3 due to the distance. And one Play5 is hard wired. The Play3 drops out during the cross-fade. This can be up to about 5-7 seconds.You can still hear music coming from my 2 other Play5's. This happens about 90% of the time. Any suggestions? Thanks for the help.
I can plan tracks in the Music folder on my Android device with the "On This Mobile Device" feature. However any tracks in a subfolder are not visible, and I have to move them up a level into Music. This means I can't keep my music and podcasts organized, because they have to be all lumped together in the same folder. Is there a solution to this which allows me to stay organized?
I read in a post a link to incompatible routers. Mine is a Aseus RT16 and in the list it includes Aseus RT models and says "Wiring more than one Sonos component to the router causes a broadcast storm.". I have more than more component wired to my router and never had a problem. Am I just fortunate? And, what is a broadcast storm as a matter of interest? Thanks
Hi, I have various components across my house and have recently started noticing issues with audio sync between two areas (its only become apparent now due to a setup in a new house whereas these components were not as close previously). When I group my living room (connect / home theater) and my alfresco area (connect:amp with two in ceiling speakers) together you can stand in the middle of the rooms and hear quite an obvious audio sync lag. I've checked the obvious ie making sure that my home theater has no audio lag within its settings etc and can not find anything to fix the problem. Any assistance would be greatly appreciated.
Right. Sonos, in their wisdom restrict me to receiving radio stations via tune in. I an sitting here successfully listening to the previous station and so all the Internet etc is working. However I can't use any if the tune in stuff cos it ain't available. So I can't change channel! @@ Frankly, to have over 1200 quid of gear and be unable to change channel is beyond rubbish. It is utterly unacceptable. If you won't allow access to rely able sources such as the bbc you should gang your heads in shame. I am furious, I mean really furious about this. Oh by the way, MY Internet is fine. I am posting this on it!
Aupeo won't work on both my or my parents Sonos system. Since the Aupeo! app shows up in the list of apps that can be used with Sonos I assume the two (Aupeo and Sonos) are still compatible. I loved this music app! So please, can someone help me to get it working again. Or may suggest a good alternative. It's the feature I am looking for is where you can select a mood, or a genre, or an artist and then app just pics music that fits my selection. All systems are updated to the latest versions.
For over a year I've been enjoying a three room set-up: two PLAY1 and a PLAYBAR, connected by BRIDGE and taking advantage of my extended wifi network. Never a hiccup. Today is the day the music died. Two of the rooms dropped off the network - even though the signal is strong for every other wifi device. The error message says I need to buy another thing, suddenly, in the middle of a song, despite the fact that the wifi extender was totally fine during the first half of the song. What gives? :@ UPDATE: If I reboot the BRIDGE, all players appear in the Rooms, but they disconnect as soon as I try to play anything.
Hey guys, Whenever I play audio over my CONNECT, no matter which service I use, the audio drops out. I would say skip, but the track continues to play with whatever service I use (Apple Music, Google Play, etc) but the audio will cut out, then picks back up later in the song as it plays. This ONLY happens on my CONNECT though. The two PLAY speakers I have work flawlessly. Really confused with this one. I tried replacing the analog audio cables with optical, and the same issue happens. Diagnostic number: 6602565
I'm trying to stream FLAC and 16/44 files from my laptop. It works occasionally, but mostly I get an insufficient network speed unable to buffer and won't have lay the tracks. I've tried changing the sonos net channel to both 1 and 11 to no avail. I've tried closing other programmes down on the pc, but this has no effect. In any case, in my previous set up J river media player would stream into my amp even if someone was gaming on the pc. I'm wondering if it's because my laptop is not on sonosnet? How do I attach it, assuming it's even possible.
I unplugged power to the connect:amp to re position it and after powering back up the speakers connected to the amp no longer make sound. Additionally: * In Room settings the Playbar is followed by two question marks. * On the playbar setup page for the surrounds (http:\\ip_of_playbar\wiredsat.htm) the zone selection shows "none" and the surround zone being used is not listed in the drop down. It's dissappeared! What's the best way to fix this?
My Sonos system will only play 55 seconds of song. It's not skipping. Sonos shows the song length as 56 seconds. However, the song is actually 1 minute and 56 seconds long. The original source of this song is in my iTunes library and it plays the entire song in iTunes. Any suggestions on how to fix this?
Hi, every time I try to turn on my Sonos system I seem to only ever get one of two groups. The living room on its own, or the rest of the house (bedroom, bathroom & kitchen). The two groups are never listed in my rooms together, so I have to close my app and attempt to reopen and see if the right group then appears. It can take many attempts to get the right group -which is very frustrating. In addition, one of the speakers (play 1) never connects and I can't seem to add it into the group, but it is closer than any of the other speakers within the house so I can't understand why it's not being picked up..
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