Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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ISP is Frontier DSL. Had been using a NetGear 7550 Modem Router for more than a year with no (Sonos related) issues. Have been having some DSL speed and connection issues generally, and Frontier upgraded me to the D2200D. Which works fine with all of my other devices, excepitng Sonos. As soon as I connect the Sonos bridge via ethernet cable to the D2200D, I lose internet connectivity. For now, I've temporirly gone back to the 7550 and it's working ok. Any suggestions appreciated.
I have a Play 3 that was moved (by a teenager!) to another room and now it won't work. The white light and the green speaker flash all of the time. I tried to reconnect it but no luck. Then I tried a factory reset and that didn't work. Both times the end result was the flashing green speaker and white light. Can you help?
I have a play bar and 2 play3s which I have hooked up to my Samsung TV. Play3s kick in great on music but not so much on spoken word scenarios? This is probably the generic position but can I change it so that the play3s operate all the time? Not a real issue but any thoughts welcome. Many thanks, Ian
I have a dozen or so Spotify playlists, ranging from a couple hundred songs to over 9,000. I've been successfully playing these Spotify lists through Sonos for a couple years now, although, whenever I would attempt to add any of those larger lists to the Sonos queue, I'd get a 1001 or 1002 Error Code, telling me it timed out . But then a few moments after receiving that error code, the queue would populate anyway. This delay happened so often that it became an expected part of the listening process. That changed inexplicably a couple days ago. I am no longer able to load any Spotify list containing over 3,000 songs into the Sonos queue. I live in an old house with heavy plaster walls, and realize this is a contributing factor for why I get those error codes, (and with WiFi signal strength in general). I have moved my Boost as far as possible from the router and anything else that could cause signal noise, such a LED holiday lights. I've unplugged the Boost, the Bridge, and every sp
Hi, My spotify service is working very well on my mobile devices but sonos keeps losing connection to it. As usual I unplugged everything including the bridge reboot, changed channel etc. Nope not working. Maybe in 2 min it will reconnect but thats been the case many times so far. I need a solution there please. Diagnostic #: 6766617
I am streaming music from my computer to my Sonos Play 3. The music will cut out mid-song or randomly change to another song. I noticed there have been several issues reported and I am unable to figure out how to fix the issue. My internet connection is strong and my Wi-Fi signal is also strong. Playing Pandora through the Play 3 has no issues at all.
We have had the Sonos system and it's played well for about a year. Now all of a sudden when we try to play music it's telling us that it can't recognise the server. We haven't changed anything but we can't play any music. We can still play the radio just not the music. Has anybody else experienced similar problems and how did you fix it?
Hi all, Firstly, deepest apologies for posting a subject which has probably been covered a million times, but here we go... I currently have two 'ecosystems' - I have a pair of Sonos Play 1 speakers used exclusively for music. I also have a Sony Bravia TV with a Sony soundbar + sub - the sound bar is attached to the TV via an optical cable (formerly it was HDMI - not sure why I swapped) Neither system interacts with each other. If I was to purchase a Sonos Connect, can I move the two Sonos 1s to rear speakers and use the existing soundbar as a 'front' speaker? The Sony soundbar only has 1x optical port, but 4 HDMI ports. Obvs the optical port is being used at the moment. Should I reconnect the HDMI port from the soundbar to the TV thus freeing the optical port which would allow me to connect the Sonos Connect? I know all this is possible, but just need some guidance, please. Thank you in advance. Mark
I love falling asleep to various podcasts nightly played on my Sonos in the bedroom. Unfortunately, podcasts often stop abruptly after 5-20min (I tried changing over to 2.4G WiFi network instead of 5G) but the most annoying part is that I'm unable to use the fast forward controls to continue where I left off. I've tried deleting and redownloading the podcast but it doesn't help. Most of the time, the fast forward podcast controls are present but the timing and controls aren't available after the pod cast stops suddenly. Any suggestions?
Hello.., any speakers that I group with my Playbar, the sound starts to cutoff in and out, on that speaker, not on the Playbar, but those speakers by themselves or grouped with other speakers are working fine, I'm running the latest update, I have tried unplugging everything, but nothing fixes the problem, is any one else having this issue? Thanks.
Hi, I have Denon AVR-X4100W - and would like to use my existing Sonos Connect:Amp and play:1's for surround sound. I have read conflicting takes. Is it possible to use the Connect or the Connect:amp as Surround sound without the Playbar? Thank You!
Hi, Im getting seriously dissapointed with Sonos. I have the first gen of play 5 with a useless bridge which you needed to buy at the very begining if you wanted to play wireless music. Then they decided it was irrelevant if you wanted just one speaker. Well going to the point, after long time waiting for the Spotify connect integration... now it just doesnt work. And the worst thing is that im a system administrator so normally i troubleshoot this stuff myself but now the problems doesnt make sense at all. You open the spotify app in android... connect to your speaker and after some songs goes crazy. Music stops... jumps to next song and all the system seem to freeze even if playing from the sonos app. Im considering selling your product second hand and buy a chromecast audio with a decent speaker... much easier.
I updated my library no problem when I got my sonos 2 weeks ago. When I was trying to play my library, I was unable to do so. I uninstalled the app on my Mac and tried reinstalling, but now I cant upload my music back to the app giving error message 1002. Any help?
The last few days I've been having so many issues with my Sonos system. I can't play Spotify Premium at all, most songs are dropping out. I've rebooted my router, checked my internet connection speed (12.7Mb/0.7Mb), analysed the WIFI bands, and I"m on the best channel for my area, with minimal inteferrence. Very frustrated. I've submitted a diagnostic: 6818287 Oh and playing Spotify direct on my desktop pc and on my phone, I get no dropouts at all... Also, streaming my own music from my NAS is fine, no drop outs, so that eliminates the WIFI speed as the problem. Leaving just the Internet speed, which seems just fine to stream Netflix. Please help
Hi all, i have just set up my Playbar, Sub and two rear Play1's. Can you recommend a couple of DVD or Blue-rays to show off the sound and surround immersion I want to see how great the system can sound. Thanks for your answers in advance. Regards, Charles.
I have connected the analog audio of my TV to my Sonos Amp. Audio is perfectly transmitted to the Amp-connected speakers. But the Play:3 audio (which is in my set-up) is interrupted / no continuous stream. If I play from the Sonos app everything works perfect (speakers @ Sonos Amp AND also Play:3 play perfect) , no interruption of the stream. Any idea?
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