Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
- 23,904 Topics
- 116,857 Replies
I used to be able to use the Spotify Connect feature with my Play 5. But when I try now it does not work anymore, it says [i]connecting[/i] but in the end it's back to the original source. None of these worked so far: - I did reboot the device - I did a factory reset of the device - I removed and added back the spotify service - I changed the DNS of my router to 22.214.171.124 ans 126.96.36.199 My diagnostics confirmation number is [b]7034006[/b] Any ideas ?
Hello, I am using the Playbar, Sub and 2 Play 1s as my 5.1 home theatre solution. After some research, it seems clear SONOS made a terrible choice in having optical cable (TOSLINK) being their only link to the TV. When I have a lossless audio format in my media, like DTS-HD or Dolby TrueHD, or 5.1 channel PCM, the optical cable does not have the bandwidth to play that audio format correctly. I get a downmix or else an "unsupported audio" error message. If you force your TV to use PCM, you are forcing a downmix to 2 channel audio. A new TV may do a "simulated" 5.1 channels, but it will never be true surround sound. Is there any way to get DTS-HD, Dolby TrueHD or Dolby ATMOS working on SONOS?
I did the update of my two Sonos speakers yesterday, a play:3 and play:5, and now only the play:3 is working. I can get the play:5 online and get it to play for a minute or two, before it stops and disappears from the network. I never had this issue before, so I am convinced it is something that happened after the update. Anyone else with this issue and perhaps a solution?? Thanks!
As per title I can't get my Sonos amp(s) to play google play music (paid account). Prior to this everything was working fine (ios on phone and tablet). The amp(s) play free Pandora. My google play account is active and working and plays fine on my google play app, just not in the sonos app. I have rebooted everything, removed the app, removed the account, re-added etc to no avail. Please assist.
Music services no longer available after 7.1 update only from IOS devices. Android devices are not having same errors. While trying to access Spotify or sound cloud I get "unable to browse....there was a problem connecting" Online update would show error 1011 (latest controller is updated fro android) Same happened in the past and it got resolved only after new soft version was released I have sent a diagnostic #7031913 PLease support
Has anyone out there had an ongoing no sound problem with a specific Sonos zone using Spotify? I have a three Sonos zone setup, one using a PLAY 5 (Living Room), one using a third party speaker linked via RCAs to a CONNECT (Bedroom) and one using a PLAYBAR, SUB and two PLAY 1 speakers (Den). Since (coincidently or otherwise) linking Spotify to my Sonos account I can play Spotify through the Living Room and Bedroom zones perfectly well all of the time. However I cannot get sound through the PLAYBAR based Den set-up. All other Sonos functionality is OK (Music Library and Radio by Tunein) in all zones. However, when using Spotify through the Den zone the sound meters funtion indicating there is a signal, but there is no sound. The only work around I have discovered is if I link the Den zone to one of the other zones using Spotify, it then works fine! I can subsequently reduce the volume on the other zone to silent. If however I then delink the other zone, the Den zone goes si
I was given a live concert performance of a friend who passed away. The original file was a WAV. It worked on the computer, but wouldn't open in SONOS, so I converted it to a FLAC in MediaMonkey, imported it to my Library folder, and refreshed the library, but it still won't open. SONOS says it can't read it b/c it's in an unsupported format. Any ideas?
Hi -- I recently changed wifi routers and in doing so ran into a lot of issues with my multi-room Sonos network. Eventually I decided to just factory reset everything and redo the network, which aside from losing playlists and stuff was no big deal. I was able to add all but one of my sonos items this way, but for some reason a Connect that I use with my stereo system just will not reconnect. I factory reset it until I get the flashing green light, but then when I try to add it, it starts flashing amber and the controller (on iphone and mac) won't connect. Any ideas?
I have a stereo pair of Play 5's plus 3 additional Play 5's in other rooms. When switching between high bit rate songs (i.e., Deezer Elite or Apple Lossless from my computer), the first 5 to 10 seconds of each song does not play in sync on the stereo pair. Sometimes the left side will play and the right will cut out, but other times it's the opposite. In addition, this will occasionally cause some of the other speakers to skip as well. After 5 or 10 seconds, the problem resolves itself and the rest of the song plays fine. If I don't include the stereo pair within a group, the problem goes away. My internet connection is good where the stereo pair is (around 50 mbs/sec). How can I get the beginnings of songs to be in sync on the stereo pair?
Well, I have a play 1. Is it possible to connect a sub to 1 play 1 or would I need 2 play 1s in stereo pair for it to work? Oh also, would a play 3 be fine for my kitchen? It is the largest room in the house, I have a Bose Soundtouch 10 in there rn (which I can't stand) but I am wanting Sonos (because it actually sounds good). Would a play 3 be fine for a room about 15x8 feet ish?
Hi - I recently acquired a late relative's Play:1 and ZP80 Connect. Play:1 had been actively being used and I successfully set it up. The ZP80, however, initially worked after some work to get it setup, then suddenly stopped: When hooked up, it initially flashed yellow, but I did a factory reset, and successfully added it to my network, updated the software, and got it to play music through my home theater. That same evening, when I went back to play with it some more, I got an error message from the controller software saying it couldn't connect to the zp80. I unplugged the zp80, then plugged it back in and now all I get is a flashing white light. I tried unplugging the device, even a new factory reset, restarting while holding down the mute button, but the zp80 only continues to flash a white light. Any suggestions how to get it out of the blinking white light status. It would be one thing if it didn't work at all, but what's crazy is to successfully set it up, then in th
Good evening all. I am new here. I am running the following sonos system: - Modem + Router + Signal Booster + Bridge + 2 Sonos Play 5 I recently tried to update the sonos system and the update did not go through. It seems to have worked yesterday but the main problem remains. Every day of so, I cannot play my music. I mostly listen to music through Sirius Canada Internet radio and can't see the channels nor can I play favorite stations. Somehow, it appears that the controllers (laptop, ipad or iphone) cannot connect with the bridge. I have not changed the network password or router. I have tried replacing the ethernet cable connecting the bridge to the router - still the same problem. Every time I reset the modem, then router, then bridge, play 5 speakes, the system will work for a while (I would say a day) and the following day, same problem again. I have also changed the channels from 11 to 6 to 1... it did not fix the problem. Anyone can help in plain language? T
New Samsung 8000 55" with smart Bluetooth remote and new Sonos playbar. I can't control the volume on the playbar with the TV smart remote. The remote does have IR capabilities because there is a set up to link it to blue ray players, home theater systems etc. the problem is there is no Sonos option. Does anyone know a workaround maybe using a different system brand and model number that would link them giving me the capability to control the playbar volume with the Samsung smart remote. Thanks in advance!
I have ripped albums to my hard drive in FLAC format. Songs from different albums are louder or quieter depending on the album. Is there a way to level volume? This is really annoying because most songs on my exercise playlist are fine, but some great songs play really quietly. I hate to remove those songs but my hands are not free to adjust the volume.
I bought the Sonos Playbar, Sub and 2 x Sonos 1, it sounds fantastic playing music but I can't get my Sony KDL 55HX853 to send a 5.1 signal. I have turned off the tv speakers and can only chose Stereo 'A' or 'B' and A & B kill the rear speakers all together. I've read a number of posts and looked online, it appears that the TV is capable of 5.1 but I can't see how? I've connected the TV to the Sub via the optical cable and it all works but only stereo? What have I missed?
I have a playbar and two play 1s. I can group the play 1s, but when I group the playbar with 1 or both play 1s, audio stops and will not resume until I remove the playbar from the group. The devices are connected to my network via WiFi. This was previously working, but I recently replaced my router and re-numbered my LAN IP network form 192.168.0 to 192.168.1. Although the WiFi network SSID was unchanged, re-authentication was required so I physically connected 1 of the play1's to the router and successfully switched all 3 devices to the 192.168.1 network. From the router I have confirmed that all 3 devices are in the network. Has anyone else seen this issue and if so, any advice on fixing the problem?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.