The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1361 Topics

A
ASF01Contributor I
asked in General feedback and conversation

Editing registered products

I just received a replacement Roam portable speaker after the originally-purchased unit failed and would not accept a charge.  I would like to enter the new device’s serial number in my account, but I cannot find a way to do so once logged into my account on the website. Can anyone help?ThanksAa

2
Airgetlam
1 month ago
R
RalphxyzContributor I
asked in General feedback and conversation

How to reply to a reply?

I posted a question “How to adjust Bass and Treble” and received a reply.I can view the reply but I cannot reply to the reply.To say that I do not see/have the suggested function. Thanks for the help.Ralph

3
R
1 year ago
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hello2990Contributor I
asked in General feedback and conversation

Return page doesn't work, please fix it.

 This return page doens’t work, always fails (I removed email and order number just for this screenshot).Could you please fix it?

2
H
1 month ago
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Phatty MattyContributor I
posted in General feedback and conversation

trouble with amp

"Hello, I have two of the sonos one speakers from Costco that are paired with the sonos arc soundbar that I also purchased at Costco. I also purchased a Sonos amp from Best Buy that I am using with two sonance ceiling speakers. All the speakers work together well when I am listening to music through my phone. But I can’t get them all to work together when I am watching TV or a movie. I have the soundbar connected of the hdmi arc output off the back of the TV so the soundbar and the two Sonos one speakers are working fine but how do I get the Sonos amp to work with them while watching tv or movies?"

3
jgatie
1 year ago
S
Scott Of The SaharaAvid Contributor I
posted in General feedback and conversation

S2 capable gear on S1 app

I'm running a ZP90, S1 Connect, Move, Play 3 and a Bridge on the S1 app.  Both PC and on the phone.  As I understand it,  my S2 capable equipment is not getting any updates beyond what my S1 gear is capable of processing.Can't say I've had any real issues.  I'm not very worried about higher resolution at this point.  I like having all of the equipment working together in a whole house scenario.That said, having S2 equipment isolated from all but rudimentary updates makes me wonder what potential improvements I may be missing out on. I could split into two systems but I like playing everything together.  Should I worry about this if I'm not having any noticeable performance issues?  

2
S
8 months ago
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trainmanContributor I
posted in General feedback and conversation

Sonos Android app vs PC app - Sonos Playlists missing

I recently noticed that my playlists seemed to be missing on my android phone app. Only a few icons were visible in the playlist category of My Sonos and when I scrolled left no more could be seen. I thought they were gone. I looked on my PC desktop app and all the lists were there.  I discovered by accident that if you tap on the “Playlists  >” category title in My Sonos on the phone you get a full list of all the playlists. My frustration was assuming there was an icon for each list. Hope this helps some searching for their “missing” playlists.

1
Sotiris C.
1 year ago
K
khauser86Contributor I
asked in General feedback and conversation

Duplicate order return question…

Has anyone returned a duplicate order before? I placed a 2nd order because I missed out on a cash back opportunity. Probably a dumb question but if the orders are the same exact set does it matter which one I send back? I’m guess yes because of serial numbers.  🤔

1
Jamie A
5 months ago
M
MadslemmekeContributor I
asked in General feedback and conversation

stolen play 5

Can u se where my Play 5 is . ? If it be connected again!!? 

1
jgatie
1 month ago
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theZombieContributor II
posted in General feedback and conversation

How do I change my username?

Hi Admin,please could you advise how or change my Sonos community (visible name) please? ThanksN

4
T
4 months ago
J
julien.olgiatiContributor I
posted in Owners café

Support Sonos one SL

Bonjour, J’ai acheté il y a quelques années le système home cinéma. Pour les hauts parleurs arrière, j’ai acheté les pieds Sanus One Floor Stand. Après utilisation, je ne trouve pas très pratique, car les enceintes ne sont pas réellement fixés. Existe-t-il des supports plus adaptés ?Dans l’attente de votre retour, je vous adresse mes meilleures salutations  Moderator edit:Google Translate- Good morning,I bought the home theater system a few years ago. For the rear speakers, I purchased the Sanus One Floor Stand. After use, I don't find it very practical, because the speakers are not really attached. Are there more suitable supports?Waiting for your return, I send you my best regards.

4
Ken_Griffiths
5 months ago
J
jimbob123Avid Contributor I
posted in General feedback and conversation

Website problem

Hi on the Sonos.com/en-gb site there’s a tab at the top right for product releases, and on that page you can sign up to hear about updates. After entering an email address a message is shown to check inbox to verify. No email is received. its not in junk, or quarantine. And I have access to my Office 365 tenant and I can confirm from Exchange Mail Flow that the email was never sent by Sonos. Not sure where to report this 😀  

4
Stanley_4
23 days ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Limiting the forum's notification popups

When there is an outage the pop-up appears on every page opened or refreshed and that gets old rather quickly when looking at a lot of pages.Could it be changed so that the pop-up is shown once per visit (maybe a cookie) so it doesn’t have to be closed time after time, just once.

5
Stanley_4
5 months ago
R
Rohit SikandContributor II
posted in General feedback and conversation

compatible turntable - WIFI only - connect to Play 5 stero pair and sub

Hi I am running a Stero pair of Sonos 5 and the sub and want to pair up a turntable , can any one suggest the WIFI connected turntable that I may look at which would connect and play without the RCA cables.Need to connect over wifi please

2
Corry P
10 months ago
O
Oliv007Contributor I
posted in General feedback and conversation

Perte de connection

Encore déconnecté 😬l'arc fonctionne seule... Mes 2 ones et mon sub ne fonctionne pas. 

1
Jamie A
11 months ago
P
Pgs7Contributor I
asked in General feedback and conversation

problem S1

Since S2 exists if problems with the app on all of my devices iphone 10 - 12 iPad Air  it takes long before the app  has started up  it takes long before I can see the content (grey) of my home.  many times I can not move the volume slider so I need to kill and restart the app.this all is very frustrating. pls help. 

1
Airgetlam
1 month ago
N
NicVContributor I
posted in General feedback and conversation

Disappearing Artists

Hi All, please can anyone shed some light on this for me please. I'm an avid listener of Armin van Buuren. On  Fridays he has a radio show called  ASOT ( a state of trance) which I listen to for the last couple of years.  Can someone please explain why this suddenly does not show up on any of my search results, it has simply disappeared from Deezer, it also used to be under‘Discography’, but no longer to be found anywhere? I’m really disappointed as it is theonly thing I listen to every week. many thanks in advance.  

2
N
5 months ago
H
HistologistContributor I
asked in General feedback and conversation

New Sonos app

Sonos has released it too soonmany of the home content is showing as cannot display, you can’t rearrange favourites…etc etc.when is the bug fix update available?

1
B
6 hours ago
M
Mostaq RanaContributor I
asked in Owners café

Sonos Showroom

Is it possible to provide a list of Sonos Authorized showroom / Dealer in Schenzen Countries ?

1
M
9 months ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

setting up a pair of one SL’s for tv sound

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense. 

3
Airgetlam
5 days ago
M
mjrobbContributor I
posted in General feedback and conversation

Refund status - signed for at the factory but no refund

I returned (unopened) architectural speakers in the same box it was delivered in. We just bought an extra set we don’t need…I sent the return back through FedEx and followed all of Sonos return requirements. The package was returned a month ago, received and signed for at their Louisville, KY factory, yet my credit card has not been refunded. I waited a few weeks and then called customer service. They followed up through email saying, “they don’t have record of my return.” I then had to provide the FedEX receipt and now my return is being, “investigated.” Whatever that means. Please refund my credit card ASAP. It’s been over a month. I’m actually typing this on Christmas Day…. It’s hard to think about losing over $700 dollars…. Please process my return so I can enjoy the New Year…. I did everything asked. I even provide the FedEX proof of delivery. Please, please, please, find out what happened at the factory in Louisville, KY. Moderator Note: Removed case number from post

1
Stanley_4
4 months ago
S
Steve251Avid Contributor III
posted in General feedback and conversation

Single Sonos Conmmunity Email a day

I really enjoy reading other members posts about their Sonos issues especially if it is linked to what I have setup. I learn by it. Other forums allow just a single digest email a day rather than receiving lots of emails throughout the day.I checked the settings but could not see a way of just receiving a single email a day. Is there?

2
S
6 months ago
G
Gmann9116Contributor II
posted in General feedback and conversation

new to sonos 😉

Hi all 🤜Not really an issue just I'm sitting hear after hooking my P2 T.T & im just Blown Away 😳😯🎵🎵🎵That being said can anyone give any tips on my current set-up:Sony KE-55A8 55 Sonos ArcSonos AmpAqusticQ 320 (Front L/R)x2 Sonos 1s (surrounds)The Only slight issue is the amp keeps asking to be connected to the TV but my Arc is already connected for Atmos 🤔??But.......🎵🎵🎵🎵🎵

2
106rallye
2 years ago
F
Fozdodouro1964Contributor I
asked in General feedback and conversation

product not assigned

After connecting the sub woofer mini it says “not assigned”

1
106rallye
6 months ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Automate Optimum Group Coordinator? (Suggestion)

Could I put in a suggestion to the developers that Sonos look at a Group when it is configured and instead of setting the first selected Sonos as the Coordinator selecting the first (if any) Ethernet wired one.Maybe go a bit further and pick the wireless one with the best connection if none are wired?Not likely to happen soon but it would be nice to have the next developer that digs into the Group coding see the suggestion.

1
Corry P
1 year ago
B
BadlessContributor I
posted in General feedback and conversation

sonos APP

I love my sonos system and sound quality is still great even after years. BUT the APP really needs improvement: too slow and not at all user friendly

1
Xander P
2 years ago
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