The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1566 Topics

7
70 NFContributor I
asked in General feedback and conversation

Apple music will not play directly from Apple app

I can only play through Sonos.  Is it possible to play  directly via the Apple Music app?

2
7
2 days ago
M
MpfogartyContributor I
asked in Owners café

i really, really hate my Sonos system

My Sonos system constantly buffers, lags when I adjust the volume level, cuts outs, resets, etc. It’s unbelievable.  No matter how many times I have the audio company come out, they never find the problem but always charge me for the service call.  Outside of ripping it out of my house and replacing it, does anyone have recommendations?

1
A
4 days ago
T
theZombieContributor II
posted in General feedback and conversation

How do I change my username?

Hi Admin,please could you advise how or change my Sonos community (visible name) please? ThanksN

4
T
4 months ago
A
aamcContributor I
posted in General feedback and conversation

feature request: get app to default to closest speaker

Hi, could the Sonos App have an option to detect and default to the ‘nearest’ speaker, rather than having to select it manually?  This would make it quicker to play music in the room you’re in and avoid accidentally playing music in other rooms. I understand this wouldn’t be possible for all speakers, but for those that have a Bluetooth capability perhaps the app could detect the strongest Bluetooth signal and default to that speaker.   Presumably this would need speakers to advertise themselves via Bluetooth, with Bluetooth always being on instead of only when the button was pressed.  This wouldn’t suit everyone of course and some may wish to retain the existing ‘last used’ functionality, so I’d suggest this was an option rather than the default Is there already some functionality that achieves this, or if not would this be possible/practical?  Regards  

1
Ken_Griffiths
1 year ago
K
KJ1971Contributor I
asked in General feedback and conversation

IOS update - complete loss of room control

The new IOS update has resulted in complete loss of room control.  I cannot get the system to accept my room selections.  I can click on a room but it automatically reverts back to a prior room.  I tried to pair rooms and then remove a room to see if I can force the switch but it simply reverts back to the prior room.  This update effectively makes the entire Sonos system unusable because there is no way to pick the rooms you want to play music on.  Does anyone have a work around for this issue?

2
D
7 days ago
D
DshogmanContributor II
posted in General feedback and conversation

my posts

how do i find my own posts?

5
controlav
3 years ago
H
ha1292Contributor I
asked in General feedback and conversation

Music library access not working

So after foolishly updating (downgrading) the app to the new ‘app’ on my IOS products I lost all ability to connect to my Sonos system and music library. Thankfully it still worked from the PC and and an old iPad with the S2 app. I tried to play some of my music from this method tonight andaccess has now been denied! It’s one kick in the n**s after another from this company, seriously WTF are you doing to your customers? How do i resolve this s*** show?

2
H
2 days ago
E
Ed BordenContributor I
asked in General feedback and conversation

Help - How to get Sonos to provide a shipping label for a product return

I purchased a refurbished Sonos One SL directly from Sonos. The new speaker arrived on 5/3, but I was not able to connect the speaker to my Sonos system. I called Sonos support the same day and worked with a technician to determine that the “infinity button” was not working and the speaker was defective and needed to be replaced. The technician was not able to generate a return request because of “system problems” but he assured me I would hear back from the “Return team” within 24-48 hours. Since then, I have contacted support twice more and both time I was told that my case had been escalated and I would hear from the “Return team” in 24-48 hours and that there was nothing else the technical support team could do to assist me.  Unfortunately, I have not received any instructions on how to return the defective speaker and have invested 5-10 hours waiting on hold, talking with support, etc. I find it strange that a premium brand like Sonos is unable to handle a routine task like proces

0
E
3 days ago
D
danielorentzContributor I
posted in General feedback and conversation

Sonos 8.x.4 Sound System

One of my dream wireless home theater setups would be along the lines of the Sony HT-A9. I would really love it if Sonos could make a simple HDMI eARC connect box to connect a stereo pair of any of the current Sonos speaker offerings to a TV. I would especially love it if said box would be able to connect 4 Era 100s or 4 Era 300s for a cohesive, powerful surround sound setup. A phantom center channel would be perfectly adequate considering these speakers have excellent vocal clarity.

1
Corry P
8 months ago
C
cjaccinoContributor I
posted in General feedback and conversation

Product and Feature Ideas

Several product ideas here. Please pass these along as appropriate. Context first.My home is an open floorplan apartment with a balcony. I use a ceiling-mounted projector (BenQ TK850, though it may be replaced) paired with a Sonos Arc, Two Sonos Ones, and a Sub. I also have two Ikea bookshelf speakers, a satellite One for an adjacent room, and a Sonos Roam. Roku Ultra is my content source. Limitations in the Sonos Arc (an ARC receiver port, but no HDMI pass-through) and the projector (stereo-only ARC port) necessitate the use of a niche product ($200-250) called an HDFury Arcana to connect the Roku, projector, and content source and support surround/ATMOS. The wiring for the setup requires 20-30 feet of HDMI cabling between the projector and the rest of the solution, which can be problematic.  The Good:​​​​​​ it sounds great when it’s working!The Bad: it’s somewhat unreliable. The introduction of the HDFury Arcana and the long cabling mean that it can take a few tries to get it all wor

2
C
4 months ago
X
XimenaContributor I
asked in General feedback and conversation

Reemplazo como solución??

Qué pésimo diagnóstico técnico sugerir un REEMPLAZO a un podructo con el que tengo apenas dos años Pay 5 Gen 2 sólo porque su RESET no funciona,  si no tienen forma de garantizar seguimiento técnico en físico mejor no vendan su productos en Ciudad de México, a cualquier usuario de marca que  no reciba un argumento técnico confiable en su producto no es adecuado que sugieran un REEMPLAZO como si fuera un costo tan fácil de asumir cada año.  Nunca había tenido problemas con sus productos llevo muchos años adquiriéndolos pero ahora tirar a la basura una inversión asi por 2 años no es viable sin conocer motivos coherentes. What a lousy technical diagnosis to suggest a REPLACEMENT to a pod with which I have only two years Pay 5 Gen 2 just because its RESET does not work, if you have no way to guarantee physical technical follow-up, better not sell your products in Mexico City, to any Brand user who does not receive a reliable technical argument on their product is not appropriate for them t

3
Corry P
3 years ago
B
BreconboyContributor I
posted in General feedback and conversation

new app

Brilliant! A triumph of unnecessary software coding to update a perfectly useable platform. No access to music library, a bewildering and frankly unhelpful GUI ( graphic user interface) on the home page and a waste of time and effort on behalf of Sonos themselves.judging by the response the fix should be swift and complete. Don’t launch a half finished update and claim it’s the cure all!! You’ve ruined a perfectly good front end programme for what?I have six of your products, which are now not able to play my iTunes music library, the only reason I bought your product….sort it

1
J
6 days ago
S
SilrethContributor I
posted in General feedback and conversation

lock feature on sonos

I've checked out all the threads about limiting outside access to a sonos system via airplay or sonos app. Now Ive seen the guest network thing time and time again. The thing is I have roomates so a lock feature would be a good thing my system cost 1200 when first purchased and to pay premium cost for a system that you can't limit from outside access is redicoulos. My roommate thinks it funny to take over my system and wake me up during random hours fix this..

2
melvimbe
1 year ago
D
DustyB13Avid Contributor I
posted in General feedback and conversation

can't unlike songs or artists on Deezer

I unlike songs playing on Deezer, 5 minutes later the song plays again.  Multiple times a day, every day.  I’ve unliked literally hundreds of times with no success.  Anyone else have this problem?

2
D
2 years ago
G
GenaroContributor I
asked in General feedback and conversation

current discount

Is the current 30% upgrade offer good on era100

1
G
2 months ago
H
hishambazContributor II
posted in General feedback and conversation

Search Experience

Everytime a guest comes over and tries to search for a song using my android devices they fail.Without exception. I can see the frustration with the search user interface. I have to step in every time and explain the tabs on the top and the bucketing of results by service and how to drill down.Everyone trips up on the search UI. This is the most important feature. It also poorly represents the product for potentially new users. There has to be a better way

2
H
1 year ago
T
TurnbullTimeContributor I
posted in General feedback and conversation

Quick switch between TV audio and Music

When watching a game (football, basketball, etc) I find myself switching to music during commercials so I don’t have to listen to them since they tend to come on louder than the game to grab your attention (using the Sonos arc). It would be great to have a feature to quickly switch between your last music selection and the TV audio.  

1
Corry P
10 months ago
L
LCOContributor I
asked in General feedback and conversation

support multiple series

I have series 1 setup at my home.  Haven’t updated as multiple products are not supported on S2.  I have a second home that I want to create a new set up with newer products.  I run my system from my I iPhone with the S1 app.  How do I use one phone for S1 and S2 support?  

5
Airgetlam
12 days ago
K
KJSJContributor I
posted in General feedback and conversation

Sonos Move bluetooth stereo

Seeing how I have a $40 pair of speakers I got off Amazon that can play stereo via bluetooth, I find it a major feature missing from Sonos Move that it cannot play stereo in Bluetooth mode.  Seriously, a $40 pair of crappy speakers can do it but not two Sonos Moves.  I expect more from a high priced speaker!

1
G
2 years ago
F
FoxanicContributor I
posted in General feedback and conversation

DTS x

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)

1
Corry P
1 year ago
S
ShaggyBearContributor I
asked in General feedback and conversation

playlist

 Hello, can you help. I have two sonos set ups, one at the office and one at home.Im assuming the playlists you create sit with the main speaker on a system as,for example my Sonos playlist at the office disappears when at home and vis versa.Is it possible to create one playlist to play across more than one system?? Over to you guys, thanks in advance.

1
controlav
2 years ago
User63453
User63453Avid Contributor III
posted in General feedback and conversation

Adding mic on/off toggle to software

Hello, I’d love to see Sonos add mic on/off toggle in software and perhaps an admin pw protection to enable/disable the hardware (and software) control. This would allow the owner to set how it’s controlled and who controls it.

3
jgatie
1 month ago
R
Roger WAvid Contributor I
posted in General feedback and conversation

Share music via SMS

Android user. If I want to share something I hear I can’t do this directly from SONOS app. I have to open Spotify, search there and then share the link to the tune in question.Is this ever going to be implemented? As a programmer I can’t see which problems there might be. If I’m playing from Soundcloud the link I’m sharing should point to Soundcloud. If I’m using Spotify then the link should point to Spotify. The information is there already. Just hook the SONOS app to the SMS service that’s already there in the phone.It works as a charm from Spotify:s app. Why not SONOS’?Anyone? 

2
R
2 years ago
J
Jim ShoreContributor I
posted in General feedback and conversation

Suggestion for Mac users if music won't index

I’m on a Mac running Monterey and still using Sonos 1 speakers, which I’ve had for years. Yesterday I upgraded the app (Sonos1 - not Sonos 2) to 11.9 and after adding some music to my library, Sonos would not index my music folder (on a external USB).I spend 20+ minutes on chat with “tech support” who could not find an issue, even after my sending them a diagnostic report.Long story short - if your having this issue, go into your System preferences, select the Full disk access folder in the left column, scroll thru the list and make sure  SonosLibraryServer - is turned on.For some reason it appears to get installed, but not turned on. Even after giving Sonos system permissions whenever I was prompted, that particular portion of the app still needed to be checked on manually. Once I did that, the issue was solved.Hope this helps anyone that might be having a similar music indexing issue.

2
J
10 months ago
controlav
controlavMaestro
posted in General feedback and conversation

Browser needs multiple Back presses annoying

Forum problem: After clicking on an item from Favorites or Recently Added, it takes two or three presses on the Back button to get back. Some piece of code is adding bogus History items to the Browser. Super annoying. This is a recent change (in the last week or two). Using firefox but Edge does it too. 

1
ratty
1 year ago
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