Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,186 Topics
  • 6,725 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1186 Topics

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ruinmcorreiaContributor I
asked in Portable speakers

Conecting four Move speakers to the same system

Hi there, I have four Move speakers and I want to connect them all to the same system so I can add them in the Sonos app, but when I go to my system in the app, it only shows two. What seems to me is that two moves are in one system and the other two in another. How do I make the four moves belong to the same system. Just a note, the four moves are registered in the same email account. Thanks for your help in advance!

2
R
10 months ago
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DoylesAvid Contributor I
asked in Portable speakers

Move and Roam not appearing in Sonos App

Sorry to start I’m not that technical- can get by but nothing more!I seem to keep losing the Move and Roam from my App. Has only just started happening. I have a BT router with a playbar connected via Ethernet. All of the non portable items show up fine without issue.I also have a BT disc in the front of the house to ensure coverage. Is there anything obvious I’m missing? But it not takes multiple attempts to open and close the app, or I have to try and find the products - which involves turning them off and sometimes the router - hardly user friendly for portable speakers!  Any suggestions much appreciated 

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D
10 months ago
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paolosotoContributor I
posted in Portable speakers

Sonos Roam S2 looping between register and factory reset

Hi!!I bought a Sonos Roam S2, i downloaded the Sonos App and i followed the steps for register the device, but i’m looping between register the device and factory reset.For some reason while is connecting to Wifi network the Sonos App says something like “connection lost to sonos”, and i try connect again, the device appears connected to the network BUT the app tells me “"your sonos system must be factory reset before you can register it to a new account”, and here begins the loop. I dont know what happens. Please help with this issue. Thanks,

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S
7 months ago
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RaffaContributor I
asked in Portable speakers

Problemi con Sonos Move

Il mio Sonos Move è rimasto bloccato con la spia del microfono accesa e non si riesce più ad accendere e tantomeno a spegnere. E’ sparito dall’applicazione del mio Iphone dopo essere passato in Sospensione. Cosa posso fare? 

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A
9 months ago
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cteaterContributor I
asked in Portable speakers

Lost sonos roam

I can’t find my sonos roam anywhere.  Is it possible for sonos to check the serial number and see if it has been registered anywhere else?  Guessing one of my kids friends may have snagged it.

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buzz
1 year ago
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villacrContributor I
posted in Portable speakers

Conectar Sonos Move con SmartTV Samsung TU7200

Es posible conectar Sonos Move a una TV Samsung SmartTV?Gracias

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V
10 months ago
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Michel333Contributor I
posted in Portable speakers

Passage de l'ADSL à la fibre

Impossible de me connecter via le Bluetooth depuis le passage à la fibre.Le Roam n’est plus capté par l’ordinateur, ni nos téléphones portables alors que tout fonctionné bien en ADSL.une IDÉE ?

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Ken_Griffiths
9 months ago
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RiseFallContributor II
posted in Portable speakers

Can't wake-up Sonos Roam's in the last month

Hi everyone,I own two Sonos Roam’s, often configured in stereo mode and the app version is 15.2.1.I used this system in the last year without any issues, I usually open up the app on my iPhone/iPad Pro and the Roam’s wake-up immediately.In the last month until today, this simply function seem broken. I always have to turn on manually the both Roam’s.I didn’t change anything, maybe it’s the last update (of the app? of the firmware?) but I cannot be sure.What I can check?

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N
1 year ago
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Roland75Contributor I
asked in Portable speakers

Sonos Roam sound dropping with Apple Music

My recently purchased Sonos Roam is dropping the sound for a second or so regularly when I play via Apple Music from my phone. However, it doesn’t do the same when I play via the Sonos App on the same phone. Over a 20 minute period playing through Apple Music, the sound dropped 16 times, but this did not happen when playing through the Sonos App. Has anyone experienced anything similar, if so, were you able to resolve?

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M
10 months ago
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LouJ13Contributor I
asked in Portable speakers

help with sonos Roam

Can anyone help please my Roam has an orange light and I can’t turn it on, it’s been on charge for 24 hours and it’s only 6 mths old

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buzz
10 months ago
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MikeypandbContributor I
posted in Portable speakers

Ebay Ad. Is this right?

Seen this on ebay.  Is this right?  was looking to buy one. https://www.ebay.co.uk/itm/295571843645

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Airgetlam
1 year ago
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PatuliContributor I
asked in Portable speakers

Problem registering Sonos Move to my Sonos account

Picked up Move from there store yesterday. Downloaded Sonos app and a) created and Sonos account and b) updated speakers software via app.  Them tried to register/add my Move my account bur it failed multiple times. What happens:registering starts ok and speaker plays the pin-code tune then app instructs to push the button behind the speaker app says, that adding/registering product to my account but then it always fails What should I try in order to get registration done?

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P
10 months ago
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SailinginContributor I
asked in Portable speakers

sonos roam incompatible with other sonos products

I’m beyond frustrated with Sonos. High quality, expensive hardware with some of the worst software. Bought a new Sonos Roam, took hours to set up, had to download the new app. Now the rest of the system doesn’t work.has to set up two networks. Sonos 5 now will not even power up and roam can’t be grouped. So I have an expensive mobile speaker that only works off broadband, must have internet and doesn’t group with my other products! 🤬 which clown came up with this corporate strategy. Next job marketing manager for Budweiser. 

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Corry P
11 months ago
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PatNacContributor I
posted in Portable speakers

Can the Move eventually be stereo paired in bluetooth?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

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K
10 months ago
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hoorayhamContributor I
asked in Portable speakers

Error 1013 when setting up Roam

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

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Airgetlam
10 months ago
samdobreva
samdobrevaContributor I
posted in Portable speakers

Best Quality Speaker

I’m searching best quality speakers which are give feel impressive sound without echo.

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AjTrek1
9 months ago
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pdonathContributor I
asked in Portable speakers

Sonos Move Keeps needing to be re-added to my system

Hi, I’m having a very strange issue with my Sonos move. The speaker will be working just fine and then out of the blue it appears to be no longer part of my system. It has never removed itself while it was playing, but one time the battery died,when I put it back on the charge my app asked me if I wanted to “add move” to my system. As if it was brand new. This also happens when I don’t use my Sonos system for a few days. I go to play music and the Move is the only speaker that is not playing and the app sees it as new again and wants me to add it. The second part of the problem comes in when I try to add it back to the system. The speaker plays it’s chime and the phone hears it but when I press the join button, nothing happens. I’ve tried multiple times. The only way to get the speaker to rejoin my network and app is to do a factory reset. After this, I can join it up and use it for a few days. This has happened 3 or 4 times now and is VERY annoying. Please help.

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controlav
9 months ago
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KazariaAvid Contributor II
asked in Portable speakers

can you connect the nintendo switch to the move

Hiwhen I try to pair my switch to the move via Bluetooth I get an error message. The device is found but the connection is denied each time. I read on reddit other users having the same issue. Do you confirm that ? Does anyone have a solution for this?

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K
11 months ago
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LeginnamenotsContributor I
posted in Portable speakers

Move won't switch on.

My Move won’t switch on. It is sitting on its charging base OK, but when I turn the power on and off the orange light on the front comes on then fades out. Any ideas what the issue is ? Thanks in advance.

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K
10 months ago
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MrSkaneContributor I
asked in Portable speakers

Max volume of Move differs from time to time.

If i play on max volume on my Move sometimes its like 80% of the volume. But then after a while it will just add the 20% out of nowhere and then later it can diss appear again. Can anyone explain this and know a fix for it?

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Corry P
11 months ago
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SlipmuzikContributor I
asked in Portable speakers

sonos roam going OFF alone

Hello for 3 days my sonos roam lowers the sound alone when listening music on Spotify  then goes off on its own when the battery is full? I tried to reset it, the problem comes back.. Anyone else has this trouble ? Thanks you 

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A
9 months ago
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StephenTonksContributor I
asked in Portable speakers

roam keeps dropping out

I recently bought a era 100 and a roam. The roam constantly stops playing when in airplay. The battery is over 80% and it drops off the network and I have to turn it off and on again. This happens several times an hour. I have a system of ubiquiti unifi in wall access points. Can anyone help?  The era is fine. 

2
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11 months ago
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Alan CooperContributor I
posted in Portable speakers

Sonos Move adds + drops from system immediately

Got a new Sonos Move and can add it to house system no problem. Within 2-3 minutes of playback, it will no longer be available in the system screen and pop up a “Error 1001” when trying to change song/anything in the Sonos app despite still playing original track (using Spotify as the source). Have factory reset it + added it back into the system more than a dozen times, restarted our wifi/router, etc. Nothing works and it drops out/isn’t recognized within minutes. I just added a Sub Mini to our system the same day we got both and it’s had absolutely no issues. I also have a S1 Play5 gen 1 on our network for my office and am wondering if that’s throwing things off? It’s on a completely separate system, but is the only anomaly I can think of. Or the boost that the rest of the system is on?Setup:Move 6x Play1 (g1+g2) in various rooms/surround/stereo setups 1x Sub mini 1x beam 1x Play5 (g2) 1x boost 1x S1 Play5 (g1) on separate S1 system (3.5mm plug in only)TYIA for any and all help! This

2
A
10 months ago
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CryptanosaurusContributor I
asked in Portable speakers

sonos move not showing up on app!!

I am trying to set up a Sonos move for the first time. It shows a message saying "Sonos move is connected to wifi but may not show up in the system tab. If so press and hold the power button for 5 seconds then turn on again and continue setup from the systems tab."However nothing shows!! I have reinstalled the app and reset to factory settings multiple times and cannot think of anything else. 

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C
11 months ago
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ThimoniContributor I
posted in Portable speakers

Sonos Roam Seems to be Dead

Stop working 24 hrs ago. There is an orange & green light flashing. Unable to shot it off. Unable to charge it. Bought it on 2021. 

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T
10 months ago
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