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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,672 Topics
  • 28,894 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5672 Topics
D
DillyBContributor I
asked in Home theater
Audio popping on ARC and One SL

Hello all, I am currently experiencing popping noise on my ARC and both of my rear One SL’s. Before I buy all new cords I was going to look for any suggestions from the community. I have them all plugged in via good ethernet cables either directly into my router, or via a managed switch. I really don’t know what I’m doing and I’m sorry to bug people with a question that has an infinite number of possible issues. But I figured I would give it a try! My diagnostic number I got from the app is 1329559578 If there is additional information I can give please advise! EDIT: It does not happen ALL the time. But enough that over the past year or so it’s driven me crazy enough to finally post here

2
Corry P
2 years ago
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Gabriel.ASContributor I
asked in Home theater
Sub Gen 3 audio cutting out for 5-20 seconds repeatedly.

Hello everyone,I have a sonos 5.1 (Arc, 2 One SL, Sub) setup in a living room, and we have been noticing while listening to music via streaming from an app (Apple Music, Spotify) from within the sonos app, the sub audio stream cuts out for a varying period of time before coming back in. Doesn't seem to happen while watching movies or tv shows probably because the stream comes from the eARC rather than the internet.Things ive tried:*Changing the location of the sub to see if interference was a cause while all wireless mode.*Switching from a wireless setup to a wired setup (Arc wired to router, all others wireless on sonos net).*Switching to 2 wired (Arc and Sub wired, all other on sonos net)*Changing sonos net channel (Tried all 3, no fix)*Factory resetting Sub and re-adding to group (Both wired and wireless setups)*Resetting routerEven with both the Sub and Arc wired, the sub still cuts out so I don't think interference is still a problem. Also all the things i tried had the Arc as the

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buzz
2 years ago
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Nicolas78Contributor I
asked in Home theater
sonos beam 2 disconnects from the TV

Hello,Everyday my Sonos beam 2 keeps disconnecting from the TV, I have to plug and unplug the Hdmi cable so it can work again. It's really random, what can I do please ?

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G
2 years ago
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Tito GouveiaContributor I
asked in Home theater
Sonos Beam 2 Powered Down

Hi there,I’ve had my Sonos Beam 2 since Christmas and it has been working fine until today.I was watching TV and all of a sudden Sonos Beam powered down and I can’t get it back on.I switched power outlets, I tried waiting a couple of minutes and nothing happens.Saw these other people with the same problem:Is there a Fix?How can i get this to warranty and get Sonos switched for a new one?As this problem been identified by Sonos?

2
UKMedia
2 years ago
V
VitoLuisRContributor I
asked in Home theater
Where is the subwoofer adjustment in the app? Was there for years....now gone!

Version 14.4 not allowing any adjustment on the subwoofer. Please advise…...

2
James L.
2 years ago
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TyjamesContributor I
asked in Home theater
Paired Surround Ones, Tinny Delayed Sound

I’ve had my beam gen2 since it came out and a Sonos One earlier this year. Got my second one and speaker stands and paired everything together. Movie watching was enjoyable, however music playback has been disappointing. The issue is when playing with the “full” setting the speakers sound tinny and I hear light static, there is also a delay which is noticeable with any edm tracks. However when in ambient mode the issue isn’t present and turning up the rear volume the system sounds balanced and pleasant. I contacted support, and unpaired and repaired the speakers, all sounded well when grouped up in both ambient and full mode. However once trueplay was set up the initial issues came back (slightly less noticeable). It seems trueplay has caused issues but I can’t seem to fix even with doing a third try of it. I am using an iPhone 13 pro max and did clean out the mics. Has anyone else experience this?

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Ken_Griffiths
2 years ago
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Wendyzx6Trending Lyricist I
asked in Home theater
Sub pulsing at low frequency

I play a 40hz pure sine wave through my sub at night to mask low frequency noise from outside. The volume of the sub is on the lowest setting. This has been good but recently it has started to 'pulse' rather than deliver a consistent tone which defeats the purpose of playing it. I removed and reinstalled the sub which seemed to help but even doing that isn't working now. Would anyone know how I can stop this pulsing or why it's happening?

2
W
2 years ago
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FunkieghContributor I
asked in Home theater
Why does my Beam start buzzing when 4OD adverts play?

I’ve read a lot of posts regarding similar issues to mine but none identical. I have a classic Sonos surround set-up with the Beam, run from a Samsung TV on HDMI ARC, which works perfectly most of the time. However when viewing advert supported channels e.g. My5 and 4OD I get a loud buzzing from the Beam right channel toward the end of the advert sequence or when the programme restarts. It’s like there is a change in the audio coding used by the ads which triggers it and the only way to stop it is by power cycling the Beam. I submitted a diagnostics report hoping for some advice: 691378500.

2
Corry P
2 years ago
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joem2000Contributor I
posted in Home theater
Sub connects but won't play

Sub connects to zone and shows up in app as working but as soon as you press play for that zone the sub light starts blinking green and won’t play.  Zone works otherwise.  I’ve tried many resets, hardwired connection, and 2 different subs.  Tech support didn’t know what to do so they are replacing both.  Has anybody seen this issue?

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J
2 years ago
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bcetContributor I
asked in Home theater
Sonos Arc + Sub + Amp can't connect

I’ve got a Sonos Arc connected via hdmi to a Sony TV, with a gen3 sub. No Sonos products in the house are hard wired to network. I’m attempting to pair an amp for rear surrounds, but cannot get the amp to pair. I’ve tried every trouble shooting step I can think of, including factory resetting every piece of sonos equipment on the network, but cannot get them to pair. Is there a specific sequence that these need to be added in?

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Airgetlam
2 years ago
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basebb12Contributor I
asked in Home theater
Unable to use SUB in 5.1 setup

Hi All,I have a bit of issue with the Sonos setup.I have an Opnsense router and unifi controller running on it for Wifi.I have installed 3 One SL , 1 Sub 3gen and a Beam Gen2 Only the Beam Gen2 is wired to an unifi switch this switch is set to RSTP.The Sonos is connected to my home network where I have firewall rule all to all allowI have 2 rooms, kitchen where 1 One SL is locatedAnd TV corner where 2 One SL , 1 Sub and 1 Beam is locatedNow the SUB does not play when added to the tv corner, only when I move it to kitchen is does work.Now I adjusted the following:Auto-optimize network: off  IGMP Snooping: on Multicast Enhancement (IGMPv3): on Block LAN to WLAN multicast and broadcast data (Classic UI): off The Port where the Beam is connected to is set to Enable Spannin tree protocol But only wifi is also not working. I have turned the wifi off for the beam btw on wired.  Can somebody help me?Is there an limitation?

2
B
2 years ago
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lvjrContributor I
asked in Home theater
Add additional speakers to my Arc

Folks - I read multiple threads about this topic and am so new to SONOS that I didn’t understand a thing. So here I go again and please explain the possibilities:I bought a Sonos Home Theater system Immersive Set with Arc couple of months ago - as y’all know it comes with an Arc + Sub (Gen 3) + a pair of Sonos one smart speakers The way I have them setup in my media room is - Arc is sitting right below/in front of my wall mounted TV, Sub is sitting on the right side of the TV and sonos one pair are setup in the two corners of the room behind me (behind the couch where we watch from) Now I bought another pair of Sonos one smart speakers - Can’t find a way to link them to the Arc so that I can make the system Arc+Sub gen 3+LS+RS (which already exists) + the two new One smart speakers The only way it allows me on the app is to have them created separately as a Studio pair which then don’t link to the arc! If I do a second product grouping Media Room Add on (2 new one speakers) + the origi

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L
2 years ago
A
Alexomid83Contributor I
asked in Home theater
in wall/amp not connecting with arc

Hello!  i have 4 in-wall speakers (2 in front and 2 in the back of the room) along with an amp and arc.i can’t get all 4 speakers and the arc to play… or what will happen is that the arc will play along with the 2 front speakers- but the back 2 speakers won’t play.  thoughts?? 

2
buzz
2 years ago
colinetheridge1
colinetheridge1Contributor II
asked in Home theater
Beam causes my whole system to shut down

It’s random, happens 2-3 days a wek, but the addition of a Beam 2 seems to have created this issue.Hisense U7GBeam 2Apple TV 4KBefore the Beam it never happened.Any ideas? 

2
Corry P
2 years ago
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circleoneContributor I
asked in Home theater
Sync two One SL's with a Beam?

Hello,My dad has a Beam, and he was having trouble hearing the voices on it. So we recently got him two One SL’s, one of which we figured could go next to his chair.We quickly realized setting up the One SL’s as surround sound wasn’t the answer, as voices still come out of the Beam mostly.I can group the Beam and the One SL’s to play in sync, but it has to be manually tirggered at each One SL every time, by long pressing the Play button on each, when you turn the TV on.I’d like each One SL and the Beam to always be in sync when he turns his tv on, so he can hear it better. Is it possible to set them up in a group so it plays that way by default? Thanks!

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C
2 years ago
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bd6675Contributor I
posted in Home theater
Dolby Atmos with Arc, HDFury Arcana & Oppo UDP-203

Here is my issue: I am unable to get Dolby Atmos to display in the Sonos app when playing a movie. Here is my setup: Samsung UN55JS8500 UHD TV, Oppo UDP-203, HDFury Arcana & Arc. I have the HDMI ARC Input of the TV going into the HDMI Output of the Arcana. I have the eARC Output of the Arcana plugged into the Arc. The Oppo is plugged into the HDMI Input of the Arcana. When I play a movie that should have a Dolby Atmos soundtrack, my Sonos app displays Dolby Digital 5.1. The movie is being played from a backup of the actual UHD Blu-ray via my Synology DS920+. Any ideas on what the issue might be?

2
AjTrek1
2 years ago
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DamoboltonContributor II
asked in Home theater
TV Remote will not Pair with Sonos Beam

Any help greatly appreciated. I have a 2021new OLED LG 55 Tv and the remote will not pair with the Beam.I have had to use the optical connection as the ARC is just not recognised for some bizarre reason.I have tried many times but the remote will not pair with the beam . The only way i can adjust the sound is via the APP.Any help appreciated. Thanks  

2
buzz
2 years ago
Dan_gallo
Dan_galloContributor I
asked in Home theater
Arc to earc HDMI issue

Why I try to set up my arc to my tv it is not being detected by the tv (LG CX latest firmware).  Replaced HDMI cables. Unplugged everting. CEC is active. It’s driving me NUTS. Any clue of why it’s not working with the TV? 

2
Ken_Griffiths
2 years ago
J
jonesdougeContributor I
asked in Home theater
Connecting Amp to existing Playbar and TV

I replace a Connect Amp with the new Amp and it is set up to play the rear wired surrounds and Sonos Amp but not connected to TV and existing playbar.  anybody know how I can integrate them together? thx

2
106rallye
2 years ago
J
John27rgContributor I
asked in Home theater
Arc on a cabinet top, hiding cables

I'll likely be buying an Arc for a 65" TV. The TV will be sitting in a cabinet (that I'm designing) and will be lifted up in front of a window when we want to watch TV. Otherwise we want to keep the view through the window.The Arc will sit on top of the cabinet even when the tv is hidden (so we can listen to music). The Arc will be at the top front centre of the cabinet, and the TV will rise up behind that through a hinged lid. What I'd like to know is what to allow for holes in the cabinet top so I can hide the cables and keep it all clean. As I haven't yet bought an Arc, I can’t tell if the cables come from behind or the middle or left side for example. I don't even know how many cables I'll need. Presumably at least power! The TV will be a 2021 model so have all the appropriate connections.Thanks John   

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J
2 years ago
R
rabbidyakContributor I
asked in Home theater
Why will my Sonos Beam only occasionally conncect to my Vizio tv?

My Beam soundbar only occasionally connects to my TV without a bunch of extra effort.  What do I need to do to fix this?   Nevermind.  Google tells me this is a common problem.  The easiest solution is to return it to Costco.

2
Ken_Griffiths
2 years ago
A
AboveCastleContributor I
asked in Home theater
Beam 2 randomly going to "sleep" mode

Hello,I have a Beam 2 with 2x SLs and a SUB connected to my Samsung TV via eArc. This setup worked well for a few weeks, but then the system started randomly cutting sound and connecting to the internal TV speaker for about 5 seconds. Then switching back. This can happen between one time per day to about once every five minutes, rendering the system useless.I have tried multiple things for weeks:The issue also occurs when streaming through the TV internal netflix app, not only when watching HDMI from my set top box - The issue seems not to have anything to do with the set top box.I have connected to the optical port on the TV instead of the eArc - No changeI have connected to the optical port on the set top box - No changeI have also tried basically all settings available on the TV and on the Sonos. Updated everything yesterday (March 11, 2022) - No change.I have run the system on Ethernet cable or Wifi - No changeMy conclusion is that the beam just goes into some sleep mode for an unk

2
A
2 years ago
K
KeedContributor I
asked in Home theater
PC to TV to Beam 2 audio dropping issues

Hello, so I got my beam 2 sometime last year and I hooked it up to my 4K Phillips Smart TV which I use as a tertiary monitor on my PC when I want to watch a movie or an anime or something. For the first few months it worked flawlessly, but one day it started to drop only certain sounds from whatever I was watching. For example, background music in a show would not play unless two characters were speaking. Any time there was a gap in speech the music would stop. This has also happened with some background noise such as rainfall. I’ve tried factory resetting the device but the issue persists. I have tried removing my PC from the equation, and using the beam solely with the TV, and that seems to fix the problem, it works perfectly fine until I hook my PC back up to it. Any help would be appreciated

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K
2 years ago
J
JordanDBrussoContributor I
asked in Home theater
Permanently link One speakers to Arc

Hello, I have seen conversations regarding this topic without resolution.  I have an Arc that plays my TV sound in my living room. I also have two One speakers hooked up to the Arc. I want the One speakers to automatically play anytime the TV or music plays. Is there a way to do this without manually connecting them through the app?  Thank you!

2
ratty
2 years ago
B
BertybooContributor I
asked in Home theater
Getting the most of our my new beam with play 1s

Im sure this has been covered so sorry if it's a repeat question but I genuinely couldn't find the answer I was looking for . I have had a stereo pair of play 1s for a while and been really happy with them but I wanted to watch YouTube on TV and play music through my play 1s. So I I've just introduced a beam, to connect to the pair of 1s. Here are my questions 😁 If I group them all together, I'm assuming they are no longer playing in stereo? (I need to group them if I want to use them with my YouTube music on my TV) My play ones are beside my TV and I'm unable to move them for surround sound, would I be better just using the beam for Movies without the play 1s? If I just want to steam music from my phone, can I have a separate group just to use the play 1s as a stereo pair without the beam and if so how? Thanks. 

2
B
2 years ago
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