General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,211 Topics
  • 8,568 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1211 Topics

H
HappycardContributor I
asked in General feedback and conversation

get headspace added as a Service in the App

My medical plan pays for a subscription to the Headspace meditation App.  I see Calm Meditation is lusted as a Service.  How does one suggest an Service gets added to the Sonos App? Headspace used to be an Alexa skill but it was dropped. 

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Ken_Griffiths
5 months ago
F
ForrestChromatic Producer I
posted in General feedback and conversation

Sonos iOS App is Buggy

I’m on the latest revision of Sonos iOS app, 15.9 Build 75146030 -- it’s been inconsistent and very difficult to work with.  I  believe we (Sonos Support and myself) have encountered bugs in how it reaches out to devices, discovers and even in the basic (re)configuration (which can be a royal pain).What is Sonos’s commitment to fixing this and improving the user experience here?

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jgatie
6 months ago
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Williamsonr3Contributor I
posted in General feedback and conversation

Customer Support Failure

I know I probably am not alone in this however just wanted to gauge how bad SONOS customer services are to everyone else. Apologies this is a bit of a moan however when you pay thousands for a top rank system I would have expected customer support to be a lot more on the ball than this. My Gen 2 Sub developed the infamous hum/interference noise. I contacted support and eventually agreed a return and replacement. I had to chase (via email) the return as repsonse from SONOS was minmal. The return went back to SONOS and arrived at their European hub in Poland on the second week in May. Then everything went quiet…..I gave it a week and phoned them to be told ‘yes it has arrived back and your replacement should leave the warehouse this week’. That was weeks ago and again nothing. I’ve sent three emails to SONOS asking for updates, I’ve received one very basic, generic response saying they would look into it and get back to me - following that, nothing. I phoned this morning and received the

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Corry P
11 months ago
S
slichtenheldContributor I
posted in General feedback and conversation

Eras need manual toggle between stereo and surround profiles

I recently splurged on a Sonos sub, arc, and 2x era 300s setup for the best Dolby atmos music and movie experience.Using just the Era 300s + sub gives the best music experience. The moment I add the arc, the eras use the surround profile, where they don’t use all their speakers. This provides a much worse listening experience. I do not want to have to reset up the eras and sub each time I’m switching from listening to music to watching a movie. I imagine there are a couple different ways to fix this issue, but being to change the surrounds profile manually from music to movie seems the easiest to me.

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Airgetlam
10 months ago
T
TurnbullTimeContributor I
posted in General feedback and conversation

Quick switch between TV audio and Music

When watching a game (football, basketball, etc) I find myself switching to music during commercials so I don’t have to listen to them since they tend to come on louder than the game to grab your attention (using the Sonos arc). It would be great to have a feature to quickly switch between your last music selection and the TV audio.  

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Corry P
10 months ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to move your data (and 99% of settings) from your old iPhone to a new one is to use the Quick Start function. It allows the two iPhones to transfer data directly_Old to New. Here’s a link on the procedure.I also recommend  performing a backup to iCloud (if you subscribe to it) or to the HD on your computer. In the world of electronics anything can happen and you’ll want to have a way to restore/retrieve your data just in case things go south during the electronic data transfer. OK...enough of the iPhone tutorial 😊Upon moving your data to a new iPhone you may notice that the app icons are greyed-out at first and later have a “cloud” with a downward arrow to the lower left. That only means that the app is waiting for you to access it to complete the final install on your new iPhone. The final install will occur over hours or days automatically depending

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Corry P
6 months ago
M
MontabellaContributor I
posted in General feedback and conversation

How can I get live sales assistance in Europe? How badly does this co. NOT want to sell their products?

It’s seemingly impossible to get someone on the phone to assist with buying a Sonos product in Europe.  I have upgrade credits I want to use - forget the fact that I’m 95% sure they cannot be combined with Black Friday discounts - however, I simply can’t find telephone sales support. This company seems to be in ruins, generally.  The amount of technical support I needed just to reconnect an AMP after changing a WiFi router alone, was a poor enough experience for me to never buy another Sonos product.  Now they won’t even let me buy one since I can’t use an upgrade coupon. This would all be comical if it weren’t so ridiculous.  Help please. RDF

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Corry P
5 months ago
P
Pcman1958Contributor I
asked in General feedback and conversation

Sonos Survey

Cant send survey to sonos keeps saying ad blocker tried 3 browsers with adblocker disabled

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Jamie A
10 months ago
S
SayubuContributor I
posted in General feedback and conversation

REQUEST: Remove the Term LatinX from Sonos Music

The LatinX terminology does not exist for any Latin/Hispanic person in the world. As a hispanic or latin person, the X at the end is just alienating real users, confusing others, and making a fool of whoever came up with the great idea of including it as a category in Sonos Radio. We do not need anyone re-writing our language. Thank you 

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Corry P
9 months ago
E
enfieldrifleContributor II
asked in General feedback and conversation

moderator question

hican a moderator please DM thanks.

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Corry P
9 months ago
E
Eval11Contributor I
asked in General feedback and conversation

suggestions on speaker placement in shop

Looking to get the community’s advice/expertise on best placement and type of devices to use in our doughnut shop (front of house).  Ceilings are about 14’.

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Corry P
7 months ago
D
DJ 512Contributor I
asked in General feedback and conversation

Return being ignored

How do you get customer service to honor the return policy?  I have 2 speakers I returned… one 5 months ago, one 2 months ago.  I have proven with the tracking number they were received at the warehouse, but I am not being refunded.  Has anyone dealt with this and have a contact?I have 6 SONOS speakers in my system and was a very happy customer but I can’t believe how I’m being treated when I did everything right and have proof that my speakers were sent back and received, yet no word from SONOS.

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Corry P
6 months ago
D
daniel.kindraContributor I
posted in General feedback and conversation

Alexa Show widget

It would be nice to have a Sonos widget on the upcoming Echo Hub and current Echo Show 15. This widget would display the current playing music or favorite playlists for easy control.

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Corry P
7 months ago
C
Crockett09876Contributor I
asked in General feedback and conversation

restricted use of an item I supposedly own!!

Why is it that Sonos restricts the use of music applications. I purchased my system almost 5 years ago only knowing that the sound quality was great. Now I absolutely HATE this system you can’t play your music or TV through the system unless you purchase another expensive add on. If anyone from Sonos is actually reading this thread why is the music play setup this way and can you please change it!! Venting session over…. Thanks

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G
10 months ago
F
Fozdodouro1964Contributor I
asked in General feedback and conversation

product not assigned

After connecting the sub woofer mini it says “not assigned”

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106rallye
6 months ago
K
KD smithContributor I
posted in General feedback and conversation

App stopped connecting/working on smartphone .

I’m not sure if this has been discussed already.  A few days ago I lost the connection to Sonos on my smart phone..  I restarted the router, and things came back online but then it disappeared again. If this has happened to you check your Wi-Fi settings on your phone make sure it’s the same as the Wi-Fi setting at your router.every now and then mine switches to the smart phone instead of the router.🙏🏾  I hope this helps someone 

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Corry P
8 months ago
A
ajx8141Enthusiast I
posted in General feedback and conversation

TruePlay Tuning feature request

I’d like to suggest either one or two features depending on the need. For those of us who may have open concept kitchen/living room, I feel we need different requirements. Having such a big space can call for more than one tuning session. I’d like to suggest a few things.A tuning method for open space areas. This may require a TruePlay tuning for music and separate one for movies if you have a home theater setup. Balancing for the couch then walking around the kitchen are 2 different areas with different needs. They may be a need for 2 different tunings depending on the output source in that room.  A true play instructional video or explanation for A. An open space living room B. A home the theater setup vs. a single speaker or stereo setup.  The suggest TruePlay instructional video explains that you should “walk around the room” which is pretty vague. The woman is walking around the room that has 1 speaker in it. This is different for us with 2.1, 5.2, Atmos, etc. This video should ha

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Ken_Griffiths
10 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Arc pop finally resolved possibly with update.

 

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Corry P
6 months ago
J
joestrosContributor I
posted in General feedback and conversation

So many bugs lately, especailly with Sirius

We really enjoy the Sonos products and our system was working quite well up until 6-9 months ago. There had always been the occasional issues, but about 6-9 months ago these issues have occurred quite frequently. Each week we experience at least one issue, most notably Sirius will not play (unable to browse, or unable to play), and sometimes Spotify stops playing. Our system:Sonos One SL (pair, configured as single units)Play:3Connect:AmpWe’ve gone through all of the suggested troubleshooting flows and nothing seems to make it better. Sometimes reauthorizing Sirius will temporarily resolve that issue, and sometimes ensuring all Sonos controllers across all devices are up-to-date helps, but not always. I am not sure if these issues are related to Sonos, or the the services. Whatever the case we have spent a lot of money on our system, and are (by requirement) giving our data to Sonos, so I do have a basic expectation level that everything work. Just posting this here in case others are

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Jamie A
6 months ago
E
EdwardNgContributor I
posted in General feedback and conversation

SONOS literally has the WORST customer service

Literally! After the SONOS website failed to process two of my orders in the past three weeks, its customer service team once more appalled me with their belligerent behavior. The outsourced team couldn’t care less about customer experience. They were the most impatient, most rude, and the most infuriating customer service staff I have ever encountered.On a separate topic, the SONOS website is seriously f*** up. After I updated my profile info, the field I tried to change remained the same while the website notified me that my profile was “successfully updated”. And when my orders didn’t go through, the website still gave me a confirmation page stating my order “has been successfully placed”.It seems nobody at SONOS cares about customer experience. What a shame and absolute disgrace!Moderator Note: Removed email and order number as personal information. Modified in accordance with the Community Code of Conduct.

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Sotiris C.
5 months ago
P
PJCBContributor I
asked in General feedback and conversation

What formats can I play on Sonos?

I recently bought an album on Bancamp in FLAC format. I cannot play it as the sample rate is too high. All the other FLAC albums I bought at the same time are fine except this one. I have the option of downloading the album again in a different formats including ALAC and MP3 320. I was wondering if anyone had any suggestions about which would be likely to avoid this problem and would be compatible with Sonos. Thanks in advance.

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Mr. T
6 months ago
D
danielorentzContributor I
posted in General feedback and conversation

Sonos 8.x.4 Sound System

One of my dream wireless home theater setups would be along the lines of the Sony HT-A9. I would really love it if Sonos could make a simple HDMI eARC connect box to connect a stereo pair of any of the current Sonos speaker offerings to a TV. I would especially love it if said box would be able to connect 4 Era 100s or 4 Era 300s for a cohesive, powerful surround sound setup. A phantom center channel would be perfectly adequate considering these speakers have excellent vocal clarity.

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Corry P
8 months ago
B
BediContributor I
posted in General feedback and conversation

Feature request: Scroll long search result titles

Platform: iOSWe use Sonos a lot to play audiobooks for our children. One hurdle here is that the beginning of many books in a series is the exact same. That makes it really hard to know what search result to choose, because the full name is concatenated. We would really like that the text of each search result row is scrolled sideways so that you can read the full name of the track. One alternative solution is to have the screen rotate when the phone is rotated. Then there would be more space for the name of the track. But that is something everybody would not understad they could do. Scrolling would be automatic for long titles and everybody would see it immediately.

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controlav
11 months ago
J
JetactContributor I
asked in General feedback and conversation

returning sonos product to poland

My play 5 messed up linking to Sonos 1 controller so Sonos has kindly offered to replace it. I now have the challenge of returning from U.K. to Poland. I’m looking for tips / advice as I’m seeing lots of reports of item being returned to sender . My instructions are box item, print address label and 3 copies of performa document.I am unsure of a few things. Do I need to include power cable? Do I sign the performa documents? Instructions say to give these to the ups driver when he collects but I’ve read that people have attached these to parcel in a see through wallet. (Often parcel still getting returned).Any advice appreciatedmany thanks Jane

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Corry P
8 months ago
D
DrBob56Contributor I
asked in General feedback and conversation

Moving

I am moving and leaving Sono’s amplifiers and a sonos sound bar with the new owners, I need to remove them from my system, Do I need to call support with the serial numbers and they can remove or can I remove within the App.  :Thank youBob

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106rallye
11 months ago
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