General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,214 Topics
  • 8,579 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1214 Topics

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pomm4tousAvid Contributor I
posted in General feedback and conversation

Goodbye Sonos, and thanks!

We purchased our first Sonos product in 2009. Since that first purchase, we acquired a couple Play:5s, a couple Play:1s, a Sub, and a Bridge, among other items. We really enjoyed the Sonos gear over the last decade, both the quality of the gear and the audio performance. We’re moving to a smaller property in the near future and no longer have the same need for multi-room audio. Plus, not all our gear was compatible with the new S2 protocol. So it seemed a good time to sell our equipment before the S1 components fell further in value. We did so last month, and all items sold quickly on eBay. As we move to our post-Sonos lives, I just wanted to say thanks to the Sonos staff for their great products, great innovation and great support. I’m sure your customers will enjoy the new S2. All the best.  

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jgatie
3 years ago
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stian_2020Contributor I
posted in General feedback and conversation

S2: The «Pause all» button is gone - where is it?

Hi all, I updated to the new S2 app and found that the «Pause all» button no longer was in the System tab.  Every morning I play different music in 5 different rooms. When I leave for work I need to Pause all rooms. Is the button really gone, or am I not looking in the correct place? If it’s gone, I want it back - please. This is just like when Sonos moved the alarm clock to Settings (using non-English Sonos app)… why do they do these things?

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M
3 years ago
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barritiaAvid Contributor I
posted in General feedback and conversation

Customer service unresponsive.

Ok so been trying for 2 weeks to get hold of sales and technical support. Yesterday and day before was on hold for over 2hrs each and didn’t even make it to a person. Emails are unresponsive and so is messenger Support. I notice that this has been a major issue since as far back as 2010. What on earth is going on over at Sonos. They might want to think about employing extra customer service reps. I have already bought 8 exteriors speakers by another brand instead of Sonos and I’m tempted to just laugh off the other parts of the system. It also worry’s me that if I have a issue I won’t be able to get through to technical help at all. It seems they rely on this community of customers to give support which is ridiculous with the prices they charge.    anyone have any advice on how to get hold of anyone before I just give up.   thanks  

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C
3 years ago
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arpatil1Enthusiast II
posted in General feedback and conversation

Feature Request: Center Channel Volume and Tuning on Arc

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

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M
6 months ago
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mnebon101Contributor I
posted in General feedback and conversation

Sonos Arc with Nintendo Switch

I just got the Arc but havent gotten a chance to set it up yet. I have heard that surround sound over Nintendo Switch isn't available yet. Has anyone with an Arc tried this? Does anyone know if there is going to be an update for this?

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T
3 years ago
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Aristotle_UKContributor I
asked in General feedback and conversation

ARC + Samsung qe55q60r =Atmos ?

HI folks ,   I am hoping one of you can comment on ARC set up with samsung qe55q60r (hdmi arc, no earc) and Atmos .   Are you getting atmos through samsung native streaming apps like Netflix and Prime Video ?    Are you overall pleased with the Arc on this TV?   Thanks a mill! -A

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justin10finity
3 years ago
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AreDubTrending Lyricist I
asked in General feedback and conversation

Devs, please make your S2 app compatible with Android 6.0.1...PLEASE?

I’m sure some Sonos superfans are going to come by this thread and tell me to buy a new tablet, but my Nexus 7 (2013) running Android 6.0.1 is the best tablet I’ve ever owned and still works with all streaming services, from Netflix and Sling to little old RugbyPass and WatchNRL. Hell, even Comcast’s Stream app works on Android 6. That’s COMCAST, the company so hated by their customers their name became an insult to other companies (e.g., “you’re literally Comcast!”) and had to rebrand as Xfinity. So I’m really hoping you beautiful developers can see the light and one day (soon?) allow me to use my beloved Nexus 7 as a Sonos controller again. I have five Sonos Ones, an Amp, a Beam, and a Move. The Move, by the way, is among my favorite possessions, right up there with the Nexus 7. May they all live a long and useful life!

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melvimbe
3 years ago
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User582415Contributor II
asked in General feedback and conversation

Can you un-brick a Sonos device?

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support. So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired? Thanks for your input.

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106rallye
3 years ago
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mdawsonukContributor I
asked in General feedback and conversation

trade up credit

When you have traded up your Leacy product, and the credit is on your account. If you then sell the device and the new owner adds it on their system/account , dues the credit stay on your account or transfer to them? 

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jgatie
3 years ago
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Andrew SContributor I
asked in General feedback and conversation

Connecting to other people's sonos systems

Looking online, instructions suggests you open your sonos app while on their wifi system. Then just sign into your own account. Its doesn't seem to work. any one got any ideas for a novice at this 

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Airgetlam
3 years ago
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Magneto78Contributor I
asked in General feedback and conversation

where do I redeem gift cards!?!?!?

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way?   Moderator Note: Post Title and Content Edited for Language

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M
3 years ago
sonows
sonowsContributor II
asked in General feedback and conversation

What happened to the contacting support without using the phone or Twitter?

I’m trying to get in contact with support to raise an issue with Spotify playbakc, but the Support website says you can only use Twitter or Phone. What happened to the option of sending an email or filling out a form? I don’t use Twitter and the Phone is inconvenient. How is the community option supposed to work when it needs support to interpret the diagnostic I have uploaded?

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Ryan S
3 years ago
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cedzeroseptAvid Contributor I
asked in General feedback and conversation

Feature request: Disable bluetooth

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

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3 years ago
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Gman2018Avid Contributor I
posted in General feedback and conversation

Why no levels or numbers on volume?

Ok.  So I love my Sonos equipment.  I have a Playbar, 2 One SLs, a Sub and a Play 5.  I have the Sonos App on my phone and on my mac.  Yet NOWHERE in Sonos do they have a marker or gauge for volume level?  Why is this?  There is only a vague slider.   The importance of having hash marks or even numbers on volume really helps to know where you have preferred volumes in rooms.  Perhaps I like my play 5 generally at level 6, but on more quiet nights I prefer level 2.  Or maybe I like my playbar usually at level 3.  Why is there no marker at all for volume level?    Even better would be if you could have presets.  You can simply select all rooms to jump to their preset volumes.  These sometimes change when you are playing movies vs music.  Or when you need not upset neighbors.  It would be great to have markers.    Does this function exist?  It seems so basic.  Even stereos from the 70s had some marker to denote volume that was more recognizable, other than a general slider.   Thanks.

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pwt
4 years ago
A
andrewblakehContributor I
posted in General feedback and conversation

SONOS REPLACE AND RETURN POLICY- DON'T DO IT!

I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME.  ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA….   THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD) NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN  HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT…. SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS

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Ryan S
4 years ago
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RWBWIContributor I
posted in General feedback and conversation

Why not make everyone happy in this TWO SONOS World and ensure your existing customers stay loyal

I am a very long time SONOS customer with four distinct systems in four locations with over 30 devices.  Almost all of these devices with become legacy in a month.  Any new purchased SONOS products will cause incompatibility issues.   SONOS I know you are looking to the future but I hate to see you lose me as a customer because now any other player out there puts me in the same position you are.  Two apps, two environments!   How about this for a solution to keep me and a ton of other SONOS users happy.  Build a “New SONOS Bridge;  A device that sits in the middle of a “SHARED” system and performs two simple tasks: Be a device that can be grouped from both the OLD and NEW environments Passes music between the two systems If this would require this BRIDGE device to be wired to the network that is okay with me or that this device runs like the MOVE off the WiFi that would be fine with men.   Technically this seems like it should be pretty easy to do.   I would be willing to pay a reasona

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jgatie
4 years ago
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Gman2018Avid Contributor I
asked in General feedback and conversation

Create stereo pair and different volume levels?

Does a Sonos stereo pair have the ability to change the balance of left and right volume?  Oftentimes you want a pair of stereo speakers to be stereo BUT NOT play the exact same volume.  Likely because one speaker is further away from center.  This used to be fixed on old stereos by having a balance slider. So you could make the left speaker louder than right, or vice versa. Does a Sonos stereo pair add balance sliders to the pair you make?  Or are they all the same volume output?   Thanks. 

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G
4 years ago
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aposvaContributor I
asked in General feedback and conversation

Cancelled order shipped anyway

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos    

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A
4 years ago
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jamescraze
posted in General feedback and conversation

Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it.          1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there.  I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this.  I find the sonos app so complicated to navigate. I listen to a lot of house music, so  lm often trying to find less well-known songs and artists an

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S
3 years ago
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d.moTrending Lyricist I
asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment.   Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May.   The website still seems to state it will be useless after the 21 days?   David

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E
4 years ago
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PFLFContributor I
posted in General feedback and conversation

Bad Sonos service in Portugal

I just bought the Sonos Move from El Corte Ingles in Lisbon were no information was provided about the limitations of Sonos in Portugal, namely that Google Assistant and Alexa were not available. Bad consumer information, also from Sonos, since those limitations were not stated in the box or even in the website that promotes the product. Not sure why Sonos is discriminating Portugal and portuguese consumers, but for me that’s enough. I’m returning Sonos Move and ask my money back. 

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106rallye
4 years ago
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shec74Contributor I
asked in General feedback and conversation

Your Sonos order has been cancelled.

Hello,   I received an email saying that my order has been cancelled.   The order number is now invalid and I have no order in my account.   The money is already out from my bank account and I can’t call the phone number provided in the email.   There is any email to contact the support about order.   Thanks

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AjTrek1
4 years ago
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ndousmanisContributor I
posted in General feedback and conversation

SONOS CUSTOMER CARE(LESS) ... DIGGING IT DEEPER ... NO CLIMBING OUT FOR SUITS!

Still seething over the SONOS SUIT ARROGANCE, I decided to take pen to hand and write STAMPED letters to the SONORS MOVERS AND SHAKERS - AKA EMPTY SUITS!  I sent a cover letter along with copies of my livid posts on the SONOS handling of  their LEGACY products.  I wrote a total 18 - yes eighteen as in a dozen and a half - letters to the ENTIRE CHAIN OF COMMAND - every inane fancy title you could imagine. THE RESULT - ZERO ZED NADA 0000000000 Not ONE suit responded - but here is the best part - I was contacted to MAKE AN APPOINTMENT to talk to one of the customer service reps as in the suits said “Give this whiny slob a call - get him off our back”. So the call is this Monday - but wait there is more - the rep wrote in their outreach about my “equipment” problems - SORRY BUDDY … THE EQUIPMENT WORKS FINE … GET IT STRAIGHT OR YOU CAN’T BE A SONOS SYCOPHANT. Stay tuned … but I have already joined the LEGIONS who said “to the barricades” and “done with sonos”.  It matters not to me at all -

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jgatie
4 years ago
D
DT186
posted in General feedback and conversation

Greed - legacy devices

Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous. The reputational damage that Sonos has created could run into millions as loyal customers decide that the expense is not worth it. Sonos rethink, you’re an intelligent firm, but poor when it comes to customer good will.

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K
4 years ago
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JawboxTrending Lyricist I
posted in General feedback and conversation

Sonos beam with 2 Play 1s Surround Issue

I just got a TCL R625 which I am using with a Sonos Beam (Hooked up via Arc HDMI) and two Sonos Play 1s. The Roku software is updated to 9.2.2 build 6106-88. I can get surround from every TV app (Amazon, Disney, Apple TV, Vudu) except for Netflix which appears to be playing back in stereo? The TV is set to autodetect the audio source but I have tried auto passthrough, dolby digital etc and no change.  What is odd is I have this exact Sonos surround setup on the older TCL R615 and it plays surround in Netflix just fine. Every device is up to date (Sonos even says Dolby 5.1 signal while the Netflix stream is playing). I have noticed the surround going to my xbox seems to work off and on as well which is odd. It also shows Dolby 5.1 in the sonos app while playing. 

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J
4 years ago
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