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mdawsonuk
Contributor I
May 31, 2020 11:19 AM UTC
Answered

trade up credit

When you have traded up your Leacy product, and the credit is on your account. If you then sell the device and the new owner adds it on their system/account , dues the credit stay on your account or transfer to them? 

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    mdawsonukAnswer
    Contributor I
    Jun 1, 2020 8:46 AM UTC

    Thanks John. Just had a reply from sonos.

    To clarify: The credit stays on/with the account it was generated with and the new owner of the device does not get the credit. 

    The new owner will however be able to trade up and therefore recieve the credit if the trade up option has not yet been issued before on that device before the device is moved to a new owner. 

    Thanks again

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    7 replies

    John B
    May 31, 2020 11:20 AM UTC

    Unused credit transfers to the new owner.

    See the FAQs here

    https://www.sonos.com/en-gb/tradeup

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    mdawsonukAuthorAnswer
    Contributor I
    Jun 1, 2020 8:46 AM UTC

    Thanks John. Just had a reply from sonos.

    To clarify: The credit stays on/with the account it was generated with and the new owner of the device does not get the credit. 

    The new owner will however be able to trade up and therefore recieve the credit if the trade up option has not yet been issued before on that device before the device is moved to a new owner. 

    Thanks again

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    John B
    Jun 1, 2020 9:15 AM UTC

    Well, just looked at the FAQs again and the answer has been changed since my post, possibly as a result of this thread!  I wish i had copied the wording.

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      testalou1
      Lyricist I
      Jun 8, 2020 9:10 PM UTC

      I have a pair of play 1 where and how can I trade them?

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      Airgetlam
      Airgetlam
      Jun 9, 2020 12:53 AM UTC

      PLAY:1s are S2 compliant, and can not be used to get the trade up discount.

      See the FAQ that John linked to above.

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      Bruce
      sflaxman
      sflaxman
      Avid Contributor I
      Jun 10, 2020 1:24 PM UTC

      If I have a credit and use it to purchase 2 new Play five gen 3 speakers, will the gen 1 speakers continue to work? Can I use the credit and then sell the gen 1 speakers? I understand that the new owner would not ever be able to get a credit on the

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      jgatie
      jgatie
      Jun 10, 2020 1:33 PM UTC

      If I have a credit and use it to purchase 2 new Play five gen 3 speakers, will the gen 1 speakers continue to work? Can I use the credit and then sell the gen 1 speakers? I understand that the new owner would not ever be able to get a credit on the

       

      Yes, and yes.  

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