Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,595 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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V.AlexContributor I
asked in Controllers and Music services

Autoplay with Sonos Five.

After the last update of the application (version 80.01.11) a few days ago, the autoplay stopped working and in the settings I can no longer find the Autoplay setting.I use a turntable connected to the sonos Five with an Aux cable.Can anyone help me out? Thanks 

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1 month ago
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TrulibeeContributor I
asked in Controllers and Music services

the sad demise of sonos perfection

It’s the new App. It’s appalling. Hard to navigate, slow to load. My speakers have stopped playing in stereo. Sometimes the next song in the playlist plays, sometimes it doesn’t.  At last I can see my favourites and Apple Music but loading is slow and painful.  Come on Sonos. What has happened to make you ditch a good app for one that will not meet basic requirements. Timescales please. 

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1 month ago
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Mr I can't add to my play listContributor I
asked in Controllers and Music services

the sonos app is really underwhelming now

When will sonos customers be able to add to our playlist again, this is ridiculous 

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2 months ago
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KFBContributor I
asked in Controllers and Music services

sonos update

Went to use my sonos to find it has been updated. This update has completely disabled all my speakers. Can do absolutely nothing with. I have uninstalled and reinstalled the app to no avail. How is this sorted??

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1 month ago
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mazi1965Contributor I
asked in Controllers and Music services

connection spotify sonos

if I select album within the sonos app it say default

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Gabriel Z
1 month ago
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EwarriorContributor I
posted in Controllers and Music services

When Alarms are still not availble/viewable in Sonos App

In case anyone was having the same issue was having. I updated my Sonos app and Sonos speakers to the latest versions as of May 24, 2024 and the Alarms were still not showing in the Manage section of the app. I tried force quitting the app multiple times, deleting the app and re-installing the app, etc.What solved the problem was on the iPhone was to reset the network settings of the phone.In iOS go to Settings-->General-->Transfer or Reset iPhone. After selecting Transfer or Reset iPhone select Reset. After selecting Reset various options appear. Select “Reset Network Settings.” After the phone reboots sign back onto your wifi network. Open the Sonos app and the Alarms became visible.Hope this helps someone else in the same situation.

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1 month ago
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Someone in LondonContributor I
posted in Controllers and Music services

Bring in a customer-friendly custom URL feature in the Sonos App

I am very disappointed that it has become so difficult to add custom URL radios, now that TuneIn is not so well integrated into the Sonos App.I own several SONOS devices. I understand that you are trying to push your radio services but please bring ASAP a customer-friendly way to add custom URL radios in the SONOS App or I will never buy a SONOS product again ! I am really fed up !

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1 month ago
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tim0gradyContributor I
asked in Controllers and Music services

new SONOS Products

I will not buy any new SONOS products until/unless the Controller App is functional again. I sold all of my SONOS stock too.

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1 month ago
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MaltybhoyContributor I
posted in Controllers and Music services

Amazon music

I'll be honest I'm not brilliant when it comes to apps etc (especially this new one) it's driving me mad.Can I add and play Amazon music on Play 3 and Play 5? Also are they compatible with Alexa voice assistant, I already have it working on the Sonos beam.Been using this new app for a week or so and it's still frustrating the life out me.

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Airgetlam
1 month ago
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Burns1012Contributor I
asked in Controllers and Music services

How do I access my iTunes music files from an iMac running Monterey V12.7.4 with the new Sonos app/system?

I’m trying to figure out how I can access MY music that I’ve purchased over the last several years, using the new Sonos app/system. I’m not a big techie guy. But, the new app/system seems to have made it impossible to connect my Sonos system (14 speakers throughout my house) to my music library on my iMac via iTunes. It’s SO frustrating. Can anyone help?

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14 days ago
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ChrisphyContributor I
asked in Controllers and Music services

Youtube Music only show limited Number of albums

My Daughter listens to some audio books. One of them is "Bibi und Tina" they've got many many episodes (more than 100). In the YtMusic app, and in the old Sonos App (classic search...) we could find all albums, now with the 80.* app only 33 albums show up. And to make a bad situation worse, you can't even play a specific episode (example "Bibi und Tina 054"). It does show up as a search result, but all songs are grayed out, and you can't play the album. "Something went wrong" when playing a track (found with search) from that album/episode.Any help for this issue? I'll soon be forced to change to another hardware, as we won't change to another streaming service… 

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1 month ago
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JdbrinkmanContributor I
asked in Controllers and Music services

new App

New app didn’t bring subscription our services over with the update, won’t load them into the Home Screen to use with our system.   This new app also doesn’t allow us to actually control volume and pick speakers.   We have to use the older version on the app on a phone that we won’t update until these bugs are fixed. 

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UKMedia
1 month ago
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Seth HContributor I
asked in Controllers and Music services

Snooze function in iOS notifications not working

Even before the new iOS update I was having issues with snoozing my alarms when I try to activate them through the app notifications. I’m hooked up to a Beam as I use that for my alarm speaker.  The snooze fails to activate so I end up setting alarms at 15 min intervals.  I can however fully dismiss the alarm but that’s not an ideal solution. Are similar issues being reported and what’s the solution, if any?  Thanks in advance for any insight & input. 

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1 month ago
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Val KirikouContributor I
posted in Controllers and Music services

minuterie de veille disparue

Bonjour,Quand la minuterie de veille reviendra sur la nouvelle version de l application ?? Très ennuyeux de ne plus l avoir.… Moderator Edit: Google Translate- Good morning,When will the sleep timer return to the new version of the app?? Very annoying not to have it anymore....

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2 months ago
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LafiremanContributor I
asked in Controllers and Music services

music services not populating

Music services not populating…..why?

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press250
1 month ago
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GahamProdigy II
asked in Controllers and Music services

How Easy Is The New App To Use?

Sonos launched this with all if the buzzwords that companies use for their New Apps. Intuitive, clean, easy to use, logical, etc.But what do the posts here and our own experience tell us.Well I for one have fallen into the “music starts in the wrong room” problem.Forgetting all of the missing stuff, the fact that so many of us are struggling to simply start music in the right room using a completed function raises the question I raised here.In my opinion the New App is no better than the Old One in terms of ease of use because until you know how it works it is no easy to use.

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2 months ago
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Back to the old s2 appContributor I
asked in Controllers and Music services

s2 app back

I want to go  back to the old s2 appThis is missing to much  I am in the state to sell all my sonos ! And that is really true     

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1 month ago
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TeeceeeeeeeContributor I
asked in Controllers and Music services

any tips for adding a device to wifi using the new app?

Seeing as we have to wait u til sometime next month to change WiFi settings which I needed to do, I’ve reset my speakers to setup the WiFi. the trouble is, setup fails once it gets to the password part and tells me to use Ethernet which I can’t.  anybody found a workaround or do I have a dead system until Sonos fixes that?

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1 month ago
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Eleanor's MacBookContributor I
asked in Controllers and Music services

The monthly charge

Why am I being charged $19.99 each month for the use of this app? 

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1 month ago
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HonestThiefContributor I
posted in Controllers and Music services

The new app doesn't do ANYTHING well

First, it can take up to 60 seconds to register any of my devices. I just have to wait to connect to literally anything.Second, grouping is a damn nightmare. It was simple and easy and now I have to search everything to find anything. Third, the room groupings now require you to slide right? So much worse. Fourth, connections are difficult to begin and end. Connect my office speaker? Better give it a minute or two if I want to switch it to my bedroom, sometimes playing two different songs at the same time. Both from my device. Don't even know how that happens.Five, the entire design became chunky like its 2006 or something. Like I'm a play school child.Every time I want to play music I have to fight my damn system. No joke, I'm looking into other options. Almost impossible to use without overwhelming frustration. Running cable from my record player would be preferable.I don't need replies to this, I'm just about ready to throw my phone across the room every time I want to listen to my

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2 months ago
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OhakarenContributor I
asked in Controllers and Music services

TuneIn for Sonos

I’m a TuneIn Premium subscriber and I’m not able to open TuneIn Premium (commercial free) stations on Sonos. Why?

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1 month ago
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HutProContributor I
posted in Controllers and Music services

new app

New app won’t find my system.  I tried restarting my phone after updating. App won’t find my system after I turn on one of my products.  Please help…I tried calling Sonos support, but my wait time is 75min!!! Thanks

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1 month ago
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atchooooTrending Lyricist I
asked in Controllers and Music services

New App - How do I select a zone?

How do I select a zone where to play something in the new app? If I open “Your System” I have no way to select a zone where I want to play something, it only let me group zones. If I deselect everything and select only a new zone it does not work it does not play. I only can join a new zone with my currently playing zone otherwise nothing works. This app update is 💩, it renders everything useless. What a mess.

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25 days ago
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GMcDContributor I
posted in Controllers and Music services

Sonos App Complaint

Some feedbackI am very unhappy with the latest App update. Why is the alarm clock symbol missing from the homepage? It now takes too many steps to get to this page. The app is very clunky, takes ages to group rooms. it has real difficulty switching from Sonos radio to Spotify and back. It is nowhere near what the system was like for the last ten years. If Sonos started outwith an App that’s this poorly thought out and non-user friendly, it would have flopped. Please go back to a user-friendly format  

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26 days ago
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MikebullenContributor I
asked in Controllers and Music services

playing itunes music library after upgrade

Despite a lengthy phone call, help was unable to get new Sonos upgrade to pick up my iTunes music library, keeps asking for logins and passwords, which I don’t have. Has worked fine for many years; have added additional speakers at considerable cost, and I now can’t access my 38,000 song iTunes music library!!!so frustrating!!

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K
1 month ago
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