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Answered

The monthly charge

  • May 29, 2024
  • 3 replies
  • 887 views

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Why am I being charged $19.99 each month for the use of this app?

 

Best answer by jgatie

You shouldn’t be charged for the app.  The only thing Sonos charges a monthly fee for is Sonos Radio.  If you inadvertently signed up for that service, here’s how to manage that account (including how to cancel)

https://support.sonos.com/en-us/article/manage-your-sonos-radio-hd-subscription

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3 replies

Bumper
  • 1767 replies
  • May 29, 2024

Why am I being charged $19.99 each month for the use of this app?

 

There’s no charge. You should call your credit card company to discuss the charges and reverse any that are unauthorized 


jgatie
  • 28202 replies
  • Answer
  • May 29, 2024

You shouldn’t be charged for the app.  The only thing Sonos charges a monthly fee for is Sonos Radio.  If you inadvertently signed up for that service, here’s how to manage that account (including how to cancel)

https://support.sonos.com/en-us/article/manage-your-sonos-radio-hd-subscription


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I am checking that out.  And I do listen to Sonos Radio, although I can’t figure out how to stop the station I chose, so I don’t especially like it.  I do have an unexplained Apple charge, so I think that this is the problem.  I erred in the amount being charged, however. It is lower than $19.99.

 

Thank you