Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,591 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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AustinJerryAvid Contributor I
posted in Controllers and Music services

My Sonos contents destroyed

I am a long-time Sonos user and have quite a bit of content saved in My Sonos.  Must of the content is composed of links to songs and albums in Deezer, my primary music service.  Several days ago, while attempting to browse Deezer, Sonos informed me that the service was no longer active and that I would need to re-connect to the service.  So I proceeded to delete the Deezer service and re-add it, which completed successfully.  However, when the service was deleted, all of the links in My Sonos became instantly invalid (i.e. they are now greyed out).  Re-adding the service did not re-activate the links and I am now faced with having to re-create the entire contents of My Sonos.I don’t recall ever receiving a warning that My Sonos links could be wiped out like this.  And there has never been a way to back up the My Sonos content to avoid an unfortunate event like this one.  I have always been a happy Sonos user, but not so much any more. 

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3 months ago
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EllerkmannContributor I
asked in Controllers and Music services

Radiosender DLF Nova als Wecker

Hallo allerseits,ich versuche DLF Nova als Weckermusik einzustellen und finde es sehr unpraktisch, wie man bei Sonos Radio nach den Sendern suchen soll. Es gibt dort scheinbar keine Suchfunktion, sondern man muss sich durch endlose Listen durchquälen (auf denen ich dann am Ende DLF Nova nicht finde….)?Auch über TuneIn habe ich keine Suchfunktion entdeckt, sondern wieder nur endlose Listen. Gibt es da einen Trick? Besten Dank!  Moderator edit:Google Translate-Hello everybody,I'm trying to set DLF Nova as my alarm clock music and find it very inconvenient to know how to search for the stations on Sonos Radio. There doesn't seem to be a search function there, but you have to wade through endless lists (in which I can't find DLF Nova in the end...)?I didn't find a search function on TuneIn either, just endless lists. Is there a trick? Thank you very much!

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3 months ago
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jimbob123Avid Contributor I
asked in Controllers and Music services

TuneIn (New) on Sonos - strange behavour

HiTuneIn had a promo last week, offing Premium for £39.99 for the year instead of £79.99, so i decide to bite. I have it set up on Sonos but it’s a bit “weird”,a dn I don’t know if it’s user error, TuneIn issue or Sonos issue.For example, if I click Browse Genres I get “no selections are available”, same for “Find your decade & genre station”. But if I click Music then Top Music Genres then Country then Top Country I can see some stations. And I can also click Music then Top Music Genres then 80’s then Premium Stations I see Nation 80s (and nothing else).I have clicked Reauthorise.Many thanks Jim

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Airgetlam
3 months ago
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tesserContributor II
asked in Controllers and Music services

Spotify to Sonos, using samsung phone.

I have a question regarding Spotify and Sonos. I have connected to Spotify but can't Spotify to play through a room on Sonos, what am I doing wrong.

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3 months ago
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PageContributor I
asked in Controllers and Music services

connectivity

There is a wrong email address associated with my sonos that I can’t get past and can’t find anywhere in the app or on the website

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26 days ago
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Johnny LundbergContributor I
asked in Controllers and Music services

Add musicfolder

How do I direct my sonos app. to find my music folder on my Samsung phone?

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controlav
3 months ago
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MarkkkkkkkkkContributor I
asked in Controllers and Music services

Radiostation

FIP disappeared. What happened? Please tell me it’s temporary as this is the only radiostation I listen to. 

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Earquake
1 month ago
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TalkraContributor I
asked in Controllers and Music services

2024 iPhone S1 app not seeing my Sonos devices

Late in March 2024, my iPhone S1 app stopped seeing my Sonos devices.  I found earlier fixes that don’t help.  I have an iPhone 11 Pro Max with iOS 17.4Settings->Privacy & Security->Local Network->Sonos S1    is ON and was always ONSettings->Sonos S1->Local Network    is ON and was always ONI toggled the settings, rebooted my iPhone, and deleted and reinstalled the Sonos S1 app, to no avail.The same settings and symptoms are true on my wife’s iPhone X.  Sonos S1 used to work, now cannot find any devices.I know it’s the controller because the whole system is seen and works from the Sonos S1 PC app and by Python sonos macros on my Linux PC and my wife’s Windows PC, but it’s cumbersome to not be able to control from my phone.

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Airgetlam
3 months ago
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Pifrac
asked in Controllers and Music services

Sonos radio is not launching some TuneIn stations anymore

Hello there,  Sonos Radio seems unable to launch some of the TuneIn stations anymore. For instance, all the stations from Radio France (french national network) are unresponsive : franceinfo, France Inter, France culture… When selected and launch, nothing happens.  This does not happen with other Sonos radio stations nor with other TuneIn stations. 

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Corry P
3 months ago
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jpp6469Contributor I
asked in Controllers and Music services

radio sur sonos

Problème sonos france inter

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1 month ago
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fs1621Contributor I
posted in Controllers and Music services

Syncronising the Music library

Hi.I have my music located on a NAS, and I want to be able to play music from this NAS.I get a messy answer, that my device is not turned on, or the path is wrong. Hmmm !The NAS is turned ON, it’s awake, and the path is Correct.So for testing I tried to copy just a few music numbers to my Music Library, and everything works out just fine. I add a few more, and everything is fine, - until I hit the 500 MB of my Music Library, and I get the messy message again - that my device is not turned on, or the path is wrong.I have installed Sonos 2 with 2 ERA 100 and 1 Five.What’s wrong?Best regardsFlemming Sigvardt, Denmark 

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buzz
3 months ago
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jimbob123Avid Contributor I
asked in Controllers and Music services

Device groups not on Windows

Hi allI might be missing something.On the IOS app I have an option to “create group”, where I can give the group a name, e..g Downstairs, and add in my Kitchen, Lounge and Dining Room devices. This makes it very easy to perform the same actions to all relevant devices.I cannot see any references to either this functionality, or the groups I’ve created, in the Sonos Windows app.Am I overlooking something?Thanks Jim

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controlav
3 months ago
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Gr8M8SamContributor I
posted in Controllers and Music services

S2 Controller Desktop app doesnt show song property? Is it in the works for upcoming release?

S2 PC/Desktop cotroller doesn’t show the music qality like Ultra/HD or Dolby Atmos tag on Now Playing artwork. It has very limited info like the Song/Album artwork, song, artist and album info. It would be nice to know if the song is in DolbyAtmos or standard/HD format on the Desktop app itself. It shows all the info on the mobile app just fine. So wanted to find out if I am missing someting or this is something in the works for upcoming S2 PC app release roadmap?Missing HD/Dolby Atmos tag on Now Playing - S2 Desktop appCurrent system configSONOS Controller for PCVer: 16.1Sonos OS: S2Build: 78151030Thanks.

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controlav
3 months ago
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DrallenContributor I
posted in Controllers and Music services

App Performance, or lack of!

Close to giving up on my Sonos system and looking elsewhere for a replacement. The App is just not for purpose!! Failure in connecting to speakers, failure to respond to commands once connection achieved. Ludicrous reconnection rigmarole required every time I want to listen to music. I’ve had enough. 

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T
3 months ago
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PeterMBContributor I
asked in Controllers and Music services

radio.net

"Radio.net is experiencing a full outage" message from Sonos will not go away.  It blocks the ability to search music.  Have deleted it from my services.  What to do??

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Airgetlam
3 months ago
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ruhelleContributor I
asked in Controllers and Music services

Sonos S1

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

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Jamie A
3 months ago
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tayarsContributor I
asked in Controllers and Music services

Cant load music library

I recently updated my apple software to Sonoma and Sonos dropped my music library.  When I try to reset the music library, it tells me sonos was denied access to the library.  I/ve had several session with Sonos techs and so far no luck.

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T
3 months ago
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MoosewalkEnthusiast I
asked in Controllers and Music services

Sonos App not finding my One.

The Sonos App bombs every time I try to connect. When I go and use the Spotify App it finds it immediately with no trouble and connects. I have seen related issues but no one is answering about any fixes. It Is An App issue not a Network issue. I would hope this is addressed in an upcoming update. The Sonos One works fine with Spotify, but not with the Sonos App. Please fix this. Great Speaker poor App.

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3 months ago
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TOrihuelaContributor I
asked in Controllers and Music services

Music starts playing after shutting down the system

My system has started randomly playing different speakers after they have all been shutdown. It may start one on a porch or it might start several. I just shutdown all music to all speakers and verified they were stopped and it randomly started one back again after a few minutes. 

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3 months ago
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flyingsmugContributor I
asked in Controllers and Music services

Sonos App Not Playing YTMusic or Sirius

I recently purchased a pair of Era 100’s, which I’ve been very happy with, but a few of the services I add to the Sonos App do not play. I have no issues with Spotify, Plex, Audacy, etc but I received an “Access Denied” error with SXM and “Unable to Play” with YTMusic. Some of my troubleshooting steps:deleted both services and re-added Re-authorized both services Rebooted Sonos system and my router Changed my DNS Tried to play via Windows and another deviceEach troubleshooting attempt ends with the same error. Any assistance would be greatly appreciated. Thanks!

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Airgetlam
3 months ago
controlav
controlavMaestro
posted in Controllers and Music services

PSA: Spotify Hearts - where do the songs go?

My wife asked me this question, which sent me on a mission:“In the Sonos app when I ‘heart’ a song on Spotify, where does it go?”The tooltip for the Heart icon says “Save to Your Music” - this is a total lie.Hearted songs in fact show up here:In the Sonos app they are under Spotify / Your Library / Songs In the Spotify web player they are under Liked Songs, which is a playlist In the Spotify iOS app they are under Your Library / Liked Songs

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controlav
3 months ago
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mharris8Contributor I
posted in Controllers and Music services

Potential Class Action

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?

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1 month ago
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KarderbyContributor I
posted in Controllers and Music services

radio.net dead on Sonos

Radio.net has been removed as a Sonos service at their request. This was an important service for U.K. listeners as it gave access to non U.K. stations. I think this leaves us with just my tuner allowing us in the UK access to the world since Tunein/Sonos have blocked non U.K. streams. My tuner blocks access on other platforms - are there any other options for UK listeners ? 

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1 month ago
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chopperflocktonContributor I
asked in Controllers and Music services

advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
3 months ago
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RJJRContributor I
asked in Controllers and Music services

I can't connect to Homey Pro.

Has anyone had same problem and know of a fix?

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R
3 months ago
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