Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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F.A.Q.

Music Services and Sonos

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Tutorial

The Sonos Apps - An Introduction

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Edward R
Edward R
started this topic

Sonos Controller Software Downloads

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct...
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5773 Topics

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Rob2425Contributor II
asked in Controllers and Music services

App

When opening the App on my phone or iPad it always gose  back to music is there a way it stays on the Tv ?

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G
3 years ago
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karengeraintContributor I
asked in Controllers and Music services

Sonos App connectivity

We have 3 different phones with the S2 app loaded. Quite often the Sonos is running but one of us cannot connect despite good connection to the WiFi on all devices.  At the moment my Sonos system is playing yet I cannot connect with the app.

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Airgetlam
3 years ago
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EleanorGraceContributor I
asked in Controllers and Music services

3rd iPhone won't connect to Sonos on network

Hello everyone, I am having an issue that I believe is related to an iphone. My wife's iphone 8 was working fine with our Sonos network until it decided to not work. The app and said there were no Sonos items on the network. At that point I uninstalled the app, restarted the phone, restarted the router, power cycled speakers, etc.So now we cant even login in the app on one of our devices because it cant see any Sonos devices on the network.My iphone 8 plus is still able to connect, and my daughters iphone 7 both connect fine, we can see all the speaks, connect and link them together in a group.All iphones are running ios 14.3, and the Sonos apps have all been updated to current. The ios sonos app we are using is Sonos 12.2.2the router is a Google Nest mesh network. The Google Home app is version 2.32.11 no idea about hardware version or whatnot. Anyone have a problem aimilar to this?

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controlav
3 years ago
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SonosSAContributor I
asked in Controllers and Music services

Where are all Spotify genres/categories?

Hi all,About a couple of years ago the Sonos app updated and the integrated UI of the Spotify service changed and since then I can’t see most of the genres/categories (there are about 60, most of them such as Sleep and Focus are missing).This is the actual Spotify app: These are the available genres/categories in Sonos: I contacted the @SpotifyCares on Twitter and this was their response:Got it. We'd suggest reaching out to our friends at Sonos at https://support.sonos.com/s/?language=en. They should be able to help  So, how can I display all the Spotify categories in the Sonos app?

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controlav
3 years ago
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Nicola1504Contributor I
posted in Controllers and Music services

Trueplay and noise test - never ends

Hi, I’m trying to run the trueplay optimisation but when the noise test starts at the very beginning it seems it never ends. Attached the screenshot. Any advice on how to proceed?I already followed the basic instructions: no noise in he room, no other open apps, no Bluetooth devices connected…thanksN  

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Xander P
3 years ago
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PK101Avid Contributor I
asked in Controllers and Music services

Media Server setup

Hi AllI Have a Sony Bravia and Sonos Home speaker setup.I have my own music that i like and listen to and have no particular interest in other types of music.So i don't want to pay Deezer Spotify Amazon etc etc for the privilege of listening to the music i already own….!I was using Google Play and this was working great then we were all forced in to YTM and now the Bravia does not show any of my playlists albums artists let alone plat anything so you can imagine how unimpressed i am !!There are no other apps that support upload of music (iBroadcast being the one exception but that does not have an Android compatible App at the mo..)So i'm thinking of setting up a very small NAS box (only need a single disk) The Music app on the Bravia detects the Beam and looks for a music library on its IP address (of which i dont have one right now) Can anyone recommend something that works is compact, small (1-2 drive bays) and relatively inexpensive !!Does this plug directly in to the back of the B

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Corry P
3 years ago
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S-o-n-o-sManContributor I
asked in Controllers and Music services

feature request: when moving SUB in settings to another room. Settings made for the sub should be remembered

Hi i have a requestas a userI wish to move my sub from one room to another without losing the settings I made for it in the first placeso I do not have to set it up the sub level every time i move it to another room.Background:our Living room is big I have a soundbar where my sub normally is connected to, but when i want to hear Music i normally move the sub to my 2 play5s. I do this a lot and i found that it could be nice i there where an option where my first settings for the sub was remembered(make it optional) hope you understand my request Else feel free ti contact me.     

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Xander P
3 years ago
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andrew_streamingContributor I
asked in Controllers and Music services

Bug Report: HLS Streaming Problem

Hi, I would like report a bug with the way that Sonos devices handle HTTP Live Streaming URLs. I oversee the streaming for this radio station URL:https://stream.jpbgdigital.com/CJZN.m3u8 It includes 4 audio segments in the playlist, and uses this header to indicate that stream playback should begin from the very first segment:#EXT-X-START:TIME-OFFSET=0 However we’re hearing from listeners that Sonos devices are consistently starting the stream from the 2nd segment in the list and missing the first few seconds of audio. I’ve also been able to reproduce this on my Sonos One. There is more information on this header within the HLS RFC spec here:https://tools.ietf.org/html/rfc8216#page-36 I’m happy to do any testing to help facilitate a fix here. Thanks,Andrew

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Corry P
3 years ago
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blackcat99Contributor I
posted in Controllers and Music services

Remote control to turn off Sonos

For some time, our Sonos sound bar went off when we used our XR11 remote to turn off our TV.  Then it stopped.  The XR11 always worked to control the Sonos Sound Bar volume but at some point, the sound di not turn off when we turned off the TV, which was annoying -- we would have to turn the volume all the way down.  I posted about it here: Mystery solved!  At some point, I must have changes the topical fiver connections from the TV to the cable box.  Turning off the TV does noting for our cable box, so the sound signal still came to the Sons.  I moved the optical fiber back tot he TV and, when the TV goes off, the Sonos goes off.  Mystery solved.

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James L.
3 years ago
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ZzilmContributor I
posted in Controllers and Music services

Sonos app layout problems needs changing

Hi,Firstly, I'd like to say I love my sonos system. I consider my self a sonos super user, I funnel thousands of tracks through the app on my phone. I have soundcloud, bandcamp, Spotify, mixcloud, multiple computers running as servers, I even have access to a few of my mates soundcloud and bandcamp accounts aswell.The app is great but there are improvements that need to be made/fixed. I searched on other threads but couldn't find the same issues that I'm having. My issues are more to do with the layout and ease of playing music and nothing to do with system connectivity.  Miss hitting buttons, slides, volumes etc. First - On the music playing screen :1 - the slider for skipping through the track is to small, countless times I've gone to slide forward through a track and accidentally hit the title of the track bringing up the menu for that particular track (ie like, dislike, playlist selection). There's a lot of real estate on the screen maybe make cover pic smaller or move slider. 2 -

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Xander P
3 years ago
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Scott_24Trending Lyricist I
posted in Controllers and Music services

Radio Stations constantly cutting out and repeating content

I am curious if ANYONE has ever had Sonos Radio play properly? After 7 years and many, many hours of research and talking with customer support, I have not had luck. Highly disappointed in this system - who cares how it sounds when the content is all chopped up

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Airgetlam
3 years ago
RodBegbie
RodBegbieContributor I
asked in Controllers and Music services

Can you stop emailing me about features I can’t use.

Hi there.I am British and live in Spain.  Today I got an email in Spanish (a language I don’t speak particularly well) about Sonos Radio stations.  But because I’m in Spain and Sonos Stations are only offered in a handful of countries, I can’t access them. Meanwhile in the Sonos Radio section of the app, I see an ad banner for Sonos Radio HD which I can’t sign up for it’s not available outside the UK or US.  I’ve no particular objection to Sonos advertising new services to me, but it’s frustrating when they’re adverts in the wrong language (My profile is set to “Preferred Language: English”) and/or for services you won’t let me sign up for! Rod. 

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Xander P
3 years ago
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steve.e.hayesContributor I
posted in Controllers and Music services

Which music services support thumbs up/down?

Now that Google Play has moved to Youtube Music and no longer supports thumbs up/down on Sonos I’d like to try out a service that does! I can’t find a list anywhere, and trial and error is very time consuming. Is there a list somewhere? If not, can we crowdsource one here? At least as a snapshot in time.

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James L.
3 years ago
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RoseOContributor I
asked in Controllers and Music services

Grouping Play 3 Speakers

When I purchased my two Play 3 speakers, I was able to group them so one played in the lounge and the other in the kitchen. It seems I now need at least 3 speakers to be able to group. Is this correct and if so, what is the cheapest option to achieve what I want, i.e. to be able to play the same music in different rooms?Do I really need to purchase a 3rd Sonos speaker or can I group my Google home speaker with my 2 Sonos speakers? Thank you

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jgatie
3 years ago
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mlbethesdaContributor I
asked in Controllers and Music services

Sonos Login

Hello, I am trying to sign into my SONOS from the iphone + ipad and it won’t let me. Unfortunately,  It will only let me sign in through the desktop. When logging in through the phone it tells me my password is incorrect although I am typing the password in correctly. I managed to change the email as well to see if that works but when trying to log in it still gives me the old email. Need help please. 

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G
3 years ago
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bjornwAvid Contributor II
posted in Controllers and Music services

Feature request: Add possibility to bypass crossover filter in sub settings for Sonos Amp

Hi!It would be great if you could add the possibility to bypass the sub crossover filter in the app when connecting a subwoofer to an Amp. I want the possibility to let my front speakers always play the full frequency range also when a subwoofer is connected. So either have a radio button for whether crossover should be applied for both speakers and sub or for sub only, or an option to always send the full frequency range to both speakers and sub output and let me control the crossover on the subwoofer itself.Now I know I can achieve this by connecting speaker cable from the Amp’s speaker terminals to the subwoofer’s high level connectors. But the I’d then lose the possibility to control the sub volume level from the app.Thanks, Björn

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James L.
3 years ago
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paul131207Contributor I
posted in Controllers and Music services

Trouble getting Token with Sonos API after authenticating for code

It is done

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Corry P
3 years ago
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SeracContributor I
asked in Controllers and Music services

Moving S1 playlists to S2

When I activated my S2 system, none of my original playlists on the S1 system have appeared. I still have my S1 system which is now disconnected, how can I transfer across 10yrs worth of playlists? Thanks 

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controlav
3 years ago
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ricardopaivaContributor I
asked in Controllers and Music services

Windows 10 Sonos Controller won't launch, stuck on icon

Hi everyone,I wasn’t able to open Sonos Controller on Windows 10, just like some of you, according to other topics on the community.Taking a look on the log file that’s created on C:\ProgramData\SonosV2,_Inc\runtime, i was getting the following error message: “<ApplicationData>@Module:module @Message:Can’t bind (port 3410)</ApplicationData>”It seems that Sonos is using a port that might be marked as reserved. To check that, run the following command on command prompt:netsh int ip show excludedportrange protocol=tcpYou will get a list of exclusion ranges.I couldn’t quite understand what’s reserving the bunch of ports I have on this list but, to clean it up and fix the problem, I’ve run the following commands:net stop winnatnet start winnatIf you check the list of excluded ranges again, the list should be much smaller and port 3410 should not longer be reserved and Sonos app should work again.

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Mark P
3 years ago
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dalelewis199Contributor I
asked in Controllers and Music services

Playbar and Play 5's

I have a 5k sq ft restaurant and I want to hang 8 Play 5’s from the ceiling and install one Playbar on one of the 12 tv’s. I want to be able to switch from tv audio to Spotify via my phone and the app. Is this feasible? 

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G
3 years ago
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IanCrContributor I
asked in Controllers and Music services

Amazon HD

How can I check Amazon hd streaming quality on sonos 1 controller?

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controlav
3 years ago
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Shimmer BFFAvid Contributor I
asked in Controllers and Music services

Sonos S2 App Update

I noticed that on 2/16/21 there was an Android update to the S2 App. I have held off on updating it, because I know I can never go back. Can anyone please comment on any negative or positive experiences with the update so I can make an informed decision before moving forward with the update. Thanks in advance for any answers or comments. 

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Airgetlam
3 years ago
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danehansenContributor I
posted in Controllers and Music services

Feature request - view recent history.

i constantly will want to know what song recently played and don’t make it to my device by the time the song ends and then i can no longer see who it was. i would appreciate a recent history list somewhere so i could see the most recent 10, 100, whatever songs that just played. thanks.

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Smilja
3 years ago
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User47831Contributor I
asked in Controllers and Music services

Album info

Used to able to search all songs off album cover in old app- now there is  no option to do that ? Is there an option will that change as great way to explore

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bockersjv
3 years ago
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muskokakenContributor I
posted in Controllers and Music services

Lower Cost option for Lutron Caseta Pico Audio Remote

I know there are a few older threads here suggesting Sonos users can utilize the Lutron Caseta Pico Audio Remote to control volume, play/pause, next/favourites - but I found through other forums (probably Lutron ones) that the standard Pico remote is essentially identical to the Audio remote, except for labeling, and works perfectly well for controlling Sonos once paired and setup. The Standard Pico remote here in Canada will cost about $23 vs. $50 or more for the Audio remote (Amazon pricing).  I used my label maker to create custom audio icon labels (see pic) to mimic the function of the Audio remote, but this isn’t strictly necessary.  It’s a shame that Lutron charges such a high premium for the Audio labeling but I guess it is a niche market.  They both come in black as well, which I would have preferred - however this again is more than twice the price.  The pedestals are $13 up here and highly recommended...they have a nice weight and grippy base.  Yes you must have a Lutron wire

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James L.
3 years ago
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