The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1336 Topics

brucemacEnthusiast II

asked in General feedback and conversation

Feature Request - Sonos App

Please add visualizer functionality and controller layout customization.As a Port and Connect (S2 compatible) owner who integrates into other amp/passive speaker zones, it would be great if these features were available.For example, I have a Sonos zone in my primary home theater by way of Port, but use my Mac Mini to display the Sonos app on my TV. This works, but it could be a lot more visually appealing if there was a way to customize the layout. For example, larger cover art, bitrate/resolution, etc. This is not an edge case.Take it a step further and add some eye candy with options for visualizers. Heck, open it up to the community and I bet we'd see some awesome content brought forward. VU Meters would be cool for example. Lot of possibilities. People (not all) want the eye candy and your competitors are incorporating it alongside support for lossless high resolution audio. If you're not going to support the latter, you should look to support the former in my opinion.

9 hours ago

Johnny RicoAvid Contributor I

asked in Owners café

Moving to a new house

Here’s a possibly dumb question, but I don’t like surprises so I thought I’d ask. We’re moving to a new house in a few months. In the new house, I will set up the same WiFi we have in our current house. I’m just going to unplug the WiFi router in our current house, and plug it in at the new house.I’m wondering if moving my Sonos system will be as simple as unplugging all our speakers in our current house, and plugging them all in at the new house. Since the speakers will find the same WiFi present, I’m thinking everything will just work.But, I’m not exactly sure I understand where my system configuration information is stored. I think I understand the speakers form a distributed system and I assume full system configuration is stored in each speaker. I assume any changes I make to the system are synchronized from speaker to speaker until all have the latest change. But, in order for the configuration to persist during power outages, etc, the speakers would have to have something like t

1 day ago

Vil26Contributor I

posted in General feedback and conversation

The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

1 day ago

DogdadHeadliner III

asked in General feedback and conversation

setting up a pair of one SL’s for tv sound

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense.

1 day ago

Woodie52Contributor I

asked in General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

3 days ago

Revird55Contributor I

posted in General feedback and conversation

connectivity of sonos speaker to changed broadband

sonos connectivity with changed broadband supplier, I’m unable to connect the speaker insofar as I cant get the speaker working as before

3 days ago

wjones2024Contributor I

asked in General feedback and conversation

why is your connection so unreliable?

I’ve given up now. After several years of having to reinstall, reconnect or just give up on listening to music when I want to but Sonos don’t want me to I’m giving up.I’ve gone through several routers during this time and the same issues happen. It works then one day it just does not. No connection, cnnot find system etc. Every single other item I connect to the router works fine. It’s solid.Sonos reliablilty is pathetic. TV, laptop, phone, Amazon stuff etc All fine.So I’ve decided to gift myself the gift of time. No longer will I spend hours trying to reconnect the Sonos system. I’ll just play it on loudspeaker from my phone. or buy another speaker, I’m guessing the cheapest made one will work better than Sonos. I’ll be binning both my speakers. £100 plus each wasted. I’d sell them but I do not want to open up another person to the terrible experience owning a Sonos will bring. I do not want to rob them of all that time.Thanks for nothing Sonos.Anyone on the fence of bying a sonos. Pl

3 days ago

MarinopirContributor I

posted in General feedback and conversation

no more local music libraries

Support just told me the new app will not initially support local libraries. That’s the only thing I use Sonos for so for some undetermined number of months my system will be useless. This is really upsetting. I was told that I can avoid doing the update but is that an option? I’ve been a loyal Sonos user since it first became available, and now it feels like I may lose all its functionality.

3 days ago

Username44Contributor I

posted in Owners café

Product suggestion: WiFi speakers that actually connect!?

When I bought my first Sonos speaker in 2010 or ‘12 I gave Sonos the benefit of the doubt. Company is new.. working out the kinks… but 14 years later and the newer devices I bought in 2018 still be struggling?? Occasionally people change their WiFi setup. Why must it be such an arduous task to get these damn WiFi speakers to connect to WiFi?!?!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬quit spending resources on beautifying the app… just make the speakers connect to the damn WIFI!!! Or Bluetooth, or WHATEVER… it boggles my mind that Tesla can update how a car drives over the air, as can apple, as can EVERY DAMN DEVICE I OWN… except Sonos, the WiFi speakers… don’t connect to WiFi!!!!

4 days ago

Allan BContributor II

posted in Owners café

Connectivity is absolutely shocking.

I’m at the end of my tether, I’ve supported Sonos for a while now with 13 speakers in my house Play:1’s so a few years old but I have never ever been able to open the app and play music where I want to, I’ve lived with this for years hoping it would be sorted. It is absolutely frustrating. I have a long house and WIFI doesn’t reach end to end so I adopted for a SONOS STP wired network but it’s useless. “Cannot connect to device”; “The device cannot be found”; “unable to add to the queue”; The list goes on … all I want to do is open the app and play some music when I want to, can it be that hard? That’s what I signed up for when I bought the system? I have looked at the network matrix in my browser and everything is “Green” or “Yellow”, no bad connections at all. Instead I end up re-booting router and speakers and after an hour I’ve lost the will to live and my guests are pi$$ed off. The only solution in the online help seems to be restart everything which is frankly not an acceptable

4 days ago

DguerreroeContributor I

asked in General feedback and conversation

What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

5 days ago

TdascContributor I

posted in General feedback and conversation

does anyone else think sonos connection is so consistently unreliable as to make the product unfit for purpose?

I can't connect and have tried everything. It's because I have a new router from virgin. But my phone effortlessly connects. I have been through the Sonos app process 20 times and it is no surprise that it doesnt connect, because it's always been unreliable. I've gone off music since having Sonos because of the anxiety I have as to whether it will work. It's like an anti Pavlov dog. Is it just me?

6 days ago

Van Canucks FanTrending Lyricist I

asked in Owners café

Sonos Message on App

I got a prompt today on my SONOS app saying that an upcoming version of the App would remove support for some kind of local files. Unfortunately I neglected to save a screenshot. Does anybody know what this is about?

6 days ago

Robert123321Contributor I

posted in General feedback and conversation

WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT.

8 days ago

newbpdContributor I

posted in General feedback and conversation

Sonos Line-in adapter and iOS/macOS

Can the Sonos Line-in adapter be used on an iPhone/MacBook as an audio interface?Essentially I’d like to replicate the Era-100/300 line-in option in iOS/macOS with the Sonos dongle.Does anyone know if this works?What does the Sonos dongle show up as in iOS/macOS if not an audio interface?Thanks!

11 days ago

jimbob123Avid Contributor I

posted in General feedback and conversation

Sonos Radio jingles

So I subscribed to Sonos Radio HD to avoid the adverts. Excellent. Except I’ve listened about 8 hours of Sonos Radio HD today and there are no adverts….other than for Sonos!!! Whether it’s “Pure Unplugged, only on Sonos” or “Exclusive to Sonos”, they are adverts, and the very last people I should hear adverts from are the people I buy from!I’ve now unsubscribed.If I want to listen to music, and I am paying for an ad-free service, it should be exactly that.Fix it and I’ll return.

12 days ago

HookNladderContributor I

posted in General feedback and conversation

Will my setup work for this space

Hi all. First time posting here. Now I know most will say my system is over kill for this space and I agree with you. That being said I have a lot of options here. For my living room I own an Arc, two Era 300’s and a sub gen 3. Bedroom I have an Arc, Sub Mini and two One SL’s. The bedroom is kind of besides the point but I wanted to list what I have to get opinions on my setup. My bedroom is closed with four walls so that may be best for one system vs the other. My living room is a bit awkward but my orig al bedroom setup was in there and sounds pretty damn good. What I’m looking for is some opinions. I listen to a ton of Atmos pretty much exclusively when I can because that is simply what I enjoy hence the overkill systems for the spaces I am in right now. That being said I have posted the layout of my apartment. I am mainly focused on what everyone thinks of the layout and how atmos will sound with the arc (mounted to my tv which is on a swivel and will be pointed at the couch) 2 er

12 days ago

Roggg1Contributor I

posted in Owners café

delivery

I’ve ordered a Beam , but can’t find anything about delivery anywhere. Can someone point me in the right direction?

13 days ago

MartechContributor I

posted in Owners café

Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay when using Sonos (Five or Amp for example, I’ve owned both) in standalone mode? 8/10 times my usecase for Sonos is casual listening via streaming services. But 2/10 times I want to use Sonos for live instrument playback. Such as a drum machine and other stuff I own. Or for desktop/youtube playback. I’ve spent literally hours searching for the best speaker setup for casual multiroom usage and some small birthday dancing and an input for live instruments. It exists, but I’d have to leave Sonos and go for Denon. But I would rather not. The minimum of 50-75ms delay in standalone usage for the Sonos Amp and Five is completely unnecessary. It forces me to have an extra pair of Yamaha hs7 at hand, while I’d rather get an Sonos Five instead. I know the arguments of people defending Sonos:Sonos is not made for that usecase The delay has to be there per des

14 days ago

Popeye1234Contributor I

asked in General feedback and conversation

trueplay for Android users

When is sonos going to allow android users to perform trueplay? I shouldn't have to borrow or buy second hand ios device just to perform trueplay. Feels like discrimination just because I'm android user I'm limited to use sonos.

16 days ago

Stuart DammeryAvid Contributor I

asked in General feedback and conversation

Using a Blu Ray player as a CD player - straight into 5s

Hi all. I’m trying to use my Blu Ray player as a standalone CD player. So not connected through a TV.As the blu ray has no left right RCA output I plugged in a DAC to the blu rays optical and the RCAs out to my 5’s input. I can see the Sonos app is getting a signal, but I have no sound. Do I need a pre amp as well??? Thanks

16 days ago

sol150Contributor I

asked in General feedback and conversation

Sold a bag of goods

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

17 days ago

ColonineContributor I

asked in General feedback and conversation

Retour de commande

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance Moderator edit:Google Translate-Good morning,I made a return because the model was not the one my partner wanted, I had the return slip and posted the package at a relay point as requested, I have no news on the transport of the package. How do I know if it is received by Sonos?Thanks in advance

18 days ago

lattedahContributor I

posted in General feedback and conversation

Feature Request: Simultaneous wifi and bluetooth

I don’t see this being possible in current products. I assume it would require being implemented in future product releases if implemented.Essentially, it would be nice to support bluetooth and wifi connectivity simultaneously. My reasoning is mainly for linking multiple sonos together. I have a record player with bluetooth capabilities. I have it linked to my Sonos Move via Bluetooth (I’m not here to discuss quality… this is just a convenient way to listen sometimes). Although it’s connected via bluetooth, I’m still at home where wifi is available. It would be convenient and really cool if I could share this bluetooth connection with other sonos speakers, so I can play my bluetooth source with the rest of the house. The hardware is already there, it just needs the software capability to support such a thing. I could see this having many uses in general, at the least for having a stereo pair of sonos speakers for listening to bluetooth entertainment sources.

18 days ago

PunkRobotContributor I

posted in General feedback and conversation

fallos con dispositivo Apple Tv

Hay un fallo con Apple Tv, las bocinas se desconectan cada 5 o 10 minutos en la app de Netflix. Para YouTube hay que salir y entrar del video en reproducción para que el audio salga por las Sonos. Muchos fallos al conectar de inicio las Sonos a dispositivos Apple (iPhone, Apple Tv, Mac Mini y iPad Pro) Muy bien audio pero muchos fallos Moderator edit:Google Translate-There is a bug with Apple TV, the speakers disconnect every 5 or 10 minutes in the Netflix app. For YouTube you have to exit and enter the video being played so that the audio comes out through the Sonos. Many errors when connecting the Sonos to Apple devices (iPhone, Apple TV, Mac Mini and iPad Pro) very good audio but many errors

19 days ago

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