Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,089 Topics
  • 24,193 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3089 Topics

dave77
dave77Headliner I
posted in Amazon Alexa and Sonos

Please fix that ducking feature

So I was in the kitchen last night, I turn on the Play:5 using the Android controller. Now when in the living room when I tell my Echo Dot to turn on the lights the Play:5 goes quiet whilst Alexa is listening! Why does it do that?

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Ryan S
5 years ago
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Rustyfc83Contributor I
posted in Amazon Alexa and Sonos

Alexa 'ding' on Sonos One

Are there any plans to provide an option to turn off the 'ding' sound when using Alexa voice control on Sonos One? Amazon's own Alexa speakers do not have a sound like this.

11
jgatie
5 years ago
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ChristinBContributor I
posted in Amazon Alexa and Sonos

Alexa Profiles

When will Alexa voice profiles / household come to Sonos? I have a Beam and a Sonos One and love it but the Alexa functionality is really starting to lag. I live with my partner and we have different Amazon and Spotify accounts and we can't access them using our devices. The Amazon products have voice profiling that can figure out who is talking and then use their own amazon and Spotify accounts. This is super important for anyone with more than one person in a house. Can someone please update on the likely release of this functionality? Thanks :-)

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Ken_Griffiths
5 years ago
BCM
BCM
posted in Amazon Alexa and Sonos

Alexa won't play Amazon Music

Tried to get Alexa to play a song and she says "Playing song on Amazon Music. Sorry device is offline." First, how do you fix this? Second, why can't this Sonos One work with Alexa for more than a few days? It's been a year long lesson in frustration with this thing.

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BCM
5 years ago
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stuart.arnellContributor I
posted in Amazon Alexa and Sonos

Next track on Sonons one via Alexa

I bought a Sonos ONE at the weekend. Mostly good - but have a frustration ... When playing a playlist or album I dont seem to be able to skip to the next track. If I try Alexa, next Alexa, skip Alexa, next track / song etc the Alexa just asks 'What do you want to play next?' I only want to go to the next track - whatever it is. Replying 'Next track' doesnt work either. how do I skip or go to next track?

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UKMedia
5 years ago
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el_matt0Avid Contributor II
posted in Amazon Alexa and Sonos

Sonos One interference causing system-wide audio dropouts?

Since adding a Sonos One into my existing Sonos setup, I've been plagued by audio dropouts and strange crackling noises. I have my Playbar ethernet wired in Boost mode, and I've previously had to troubleshoot the Sonos wireless channel in order to prevent my rear surround Play:1's and Sub from dropping out intermittently. I had it all working flawlessly, drop-out free, until adding the Sonos One last week. Now I'm having my Play:1's and Sub dropout intermittently during Spotify music and TV playback. Oddly, even the Playbar goes through weird bouts of crackling/dropping out...which I've never experienced before. The only thing I could conclude was the placement of the Sonos One interfering with my Airport Extreme router (they're on the same TV console shelf, about 2-3ft apart). I tried switching the Sonos wireless channel, to no avail. Same with doing a hard power-cycle on the Playbar, it only provides a temporary fix before the dropouts return. With the Sonos One unplugged comp

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F
5 years ago
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SH12Contributor I
posted in Amazon Alexa and Sonos

setting up multi-room music in Alexa app

I have 2 Sonos Ones (both have Alexa built in)n and a Sonos Play 5. I asked Alexa to play music in bedroom, dining room and family room, then Alexa tells me I need to set up multi-room music on Alexa app. I checked internet to see how to do that and it says to go to "Audio Groups" in Settings but there is no Audio Groups shown in my Alexa app Settings.

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Chris
5 years ago
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boskier87Contributor I
asked in Amazon Alexa and Sonos

Is it possible to set Sonos Play:5 to Aux In through Alexa?

This would make it easier to play my turntable on my Sonos 5 since I would no longer have to take out my phone and open the Sonos App. It would be awesome if this is possible. If it isn't, it seems like it should be an easy command to create. Thanks for any responses!

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B
5 years ago
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trypanContributor I
posted in Amazon Alexa and Sonos

LG, Simplink, and Sonos Beam

My setup is a Sonos Beam connected via HDMI to the HDMI ARC port of the LG TV. I also have a Verizon Set top box connected to the TV via another HDMI port. Alexa voice activation has been activated. Simplink is active, but displays on the LG menu as being associated with the cable box port. I am able to control volume, switch to music sources and switch back to TV via Alexa voice command, but I am not able to turn the TV on or off. So I'm not really sure what is happening, but I'm no sure how or if I can get the on/off function to work. any suggestions? thanks.

1
C
5 years ago
C
cannyjockContributor I
asked in Amazon Alexa and Sonos

Sonos Beam as Alexa device in a group

I've just installed a Beam and I'm trying to set it as the Alexa device for a group/room, but it doesn't show up as one. It does show as an Echo and Alexa device in the Alexa app.

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C
5 years ago
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hdurdleContributor I
asked in Amazon Alexa and Sonos

When did Alexa start ungrouping Sonos?

Just noticed that in last few days when I say “Play X in bedroom” instead of the group that bedroom is in playing, bedroom is ungrouped and playback started independently. When did this change, is it configurable, and if not what’s the recommendation for how groups should work now? I have 10 zones and often listen in different combinations. My expectation is that I can address any member of a group to control the whole group. Am I supposed to create groups in the Alexa app and always start playback with them instead? That’s fiddly.

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Smilja
5 years ago
I
Ian_SRenowned Enthusiast I
asked in Amazon Alexa and Sonos

Sonos and Alexa Smart Groups Integration

So, Alexa smart groups seem to be working. I have some smart lights and an Echo in the lounge along with a Sonos connect. In the kitchen I have more lights, another Echo and a Sonos Play:3 speaker. I can now create Alexa enabled smart groups, which means that when I'm in a room with an Alexa device, and I've defined the other devices in that room, I can now say "Alexa, turn lights on" and only the lights in that room come on, and I don't have to say the room name, or the light's names at all. This is a deliberate (and very good) move by Amazon to simplify the language you have to use with Alexa. My request would be, please, please, please, can Sonos make their Alexa skill work with this? This to me would seem to be the most logical way of fixing multi-room audio ducking as there should be a way for Alexa to work out that it only needs to duck Sonos speakers in the same room, which it can now work out. It would also be great if a Sonos device (or room group in Sonos)

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R
5 years ago
pwt
pwtVirtuoso
posted in Amazon Alexa and Sonos

Sonos ONE responds to Alexa 'Play' voice commands with 'Undefined'

Both of my ONEs now respond to all requests to play anything with the voice response 'Undefined'. Other Alexa commands (such as 'what's the weather today') work fine. I recently re-enabled the Alexa Sonos skill, so the problem may be related to that, or (less likely) the 9.3 update. Any ideas for an expedient fix? Thanks.

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S
5 years ago
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LalinContributor I
posted in Amazon Alexa and Sonos

Alexa refuses to stop Spotify

I have a stereo pair ones and all have worked well with Alexa until just recently when I noticed Alexa won’t stop playing when I say Alexa stop or Alexa stop Spotify. It hears what I’m saying since the confirmation sound comes but then it just ignores this command. She seems to think Spotify is not playing at all for some reason as I asked “what song is playing on Spotify” and the answer was “Spotify is not playing now” even though it was, and was even started by Alexa just a minute earlier. Anyone recognize this and/or have a solution?

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melvimbe
5 years ago
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KingBennethContributor I
asked in Amazon Alexa and Sonos

Using an Echo Dot - Alexa Routines w/ Sonos One

Hi all, I'm very new to Sonos (have owned a Sonos One for about 3-weeks and I love it!) I have tried searching to no avail. Everything comes back saying that Alexa Routines are unavailable on the Sonos One, which I understand, but, with Prime Day coming soon, I was looking into an Echo Dot and didn't know if you can use the Sonos One as a speaker for the Echo Dot routine? Can I do the following: 1. On the Echo Dot, say "good morning". The Echo Dot will respond with some pre-determined phrase like "good morning". 2. The Echo Dot will then give me a weather update. 3. Then the Alexa Routine will play TuneIn Radio on the Sonos One. Many thanks in advance.

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S
5 years ago
J
jennifersContributor III
posted in Amazon Alexa and Sonos

Randomly playing music in the middle of the night

Since I added a SonosOne to my existing setup (I already had a 5 and two 3's in my living room, hooked to my Dot, and another Alexa in the house), I've had Sonos start playing music randomly in the middle of the night a few times. They have all been days where I had played a lot of music ... can't imagine how that is related, but it seems like more than coincidence. I live alone and have no pets, so nothing could be causing this - doesn't make sense.

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Smilja
5 years ago
R
RobzillaContributor I
posted in Amazon Alexa and Sonos

Sonos & Alexa Multi-Room

Hello, I have recently set up 2 Sonos ones as a stereo pair, they are very impressive! I have set up the Alexa app & Sonos app etc. This all seems to be working. I have some echos too. I was a little dissapointed to discover that you can’t set up Alexa Multi-Room with Sonos devices even though this has been opened up to third party devices: https://developer.amazon.com/blogs/alexa/post/c4bbbbaf-3559-4b5e-b920-83a9d594e732/alexa-play-rolling-in-the-deep-everywhere-announcing-multi-room-music-for-products-with-alexa-built-in?tag=androidpolice-20 Am I missing something? Also I don’t seem to be experiencing the irritating ‘ducking’ behaviour others have... maybe this has been fixed?

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R
5 years ago
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janetisa22Contributor I
asked in Amazon Alexa and Sonos

Alexa & My Country Code

Alexa assumes I live in the UK, which I do not. My Amazon account is US, my phone and iPad are also US. Where is it getting this from and how to change it?

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UKMedia
5 years ago
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simplelife78Contributor I
posted in Amazon Alexa and Sonos

Beam will not stop saying “Audio actions in routines are not supported on this device”

Hello fellow Sonosers. My new Beam is great, Alexa integration not so great, but hey, starving children in Africa and all that. I’m currently having a problem where I have deleted all the Audio Actions from all my Routines yet Alexa insists on saying “Audio actions in routines are not supported on this device” every.... single.... time. Does anyone know why it is doing this, especially after I have removed all the Audio Actions? Asking before I factory reset the Beam.

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dangodin
5 years ago
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bluezapfelContributor I
posted in Amazon Alexa and Sonos

When will the ducking "feature" disable option be available?

It's DECEMBER!!!!!! When will the ducking "feature" disable option be available????? we're tired of waiting, only for you to say "you're working on it"???!!!!

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bockersjv
5 years ago
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gwtasContributor I
asked in Amazon Alexa and Sonos

Mute microphones on Sonos One pair

Hi Is it possible to set it up to mute both microphones on a paired set of Sonos Ones by pressing the mute button on just one of the pair?

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bockersjv
5 years ago
G
gazzstevensTrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos One Not Responding to Alexa Comands

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action. Diag:8022698

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Smilja
5 years ago
J
JwithsContributor I
posted in Amazon Alexa and Sonos

Sonos One Voice Services Not available in your country - In THE UK!

Please help, Cant activate voice services on my new Sonos One. Wifi set up, Spoify connected sounds great. Just can't activate voice control. Reset Sonos one to factory setttings, done set up again. Tried voice and same issue. Amazon account is all set up for UK. Added another Sonos one speaker, Same issue no Alexa!

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M
5 years ago
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SSS1Contributor I
posted in Amazon Alexa and Sonos

Beam Alexa won’t turn on the TV. Will turn off tho

Hello - I have a Beam that is connected to my TV, but it will not turn on the TV. Once the TV is on, Alexa will turn it off. But when the TV is off and I say “Alexa, turn on the TV”, she responds with “Ok”.....but nothing happens. Is this a bug? Does anyone know how to fix it? Thank you in advance!!

5
P
5 years ago
D
dabitbolContributor I
posted in Amazon Alexa and Sonos

Alexa Routines

Hi, Are Alexa routines supposed to work now? Mine are not triggering at all.

9
Ken_Griffiths
5 years ago
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