Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,087 Topics
  • 24,185 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3087 Topics

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Alan BeeryContributor I
posted in Amazon Alexa and Sonos

Sonos One Alexa calling feature

I would really like to see the calling feature added to the Sonos one. I own several devices and plan to expand even further, however with this feature currently unavailable I am holding out.

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D
5 years ago
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kbuggenhoutContributor I
posted in Amazon Alexa and Sonos

sonos skill for alexa geo locked in belgium

I am a developer that is developing a device that has alexa functionality, like the echo from amazon. when I try to add the sonos skill to the alexa profile of that device, it blocks me from doing this , stating region not supported. why is the skill developed by sonos geo blocking? there is no reason for it, as it works for other skills, like the spotify connect, which works flawlesly, and has no local locale. some person from sonos team stated that this is amazon doing, but that is not true, it is how you 'sonos' set up the profile and skill in the alexa library that stops installing the skill outside US/UK/Ger/spain/japan/.. https://developer.amazon.com/docs/custom-skills/develop-skills-in-multiple-languages.html as I have many skills already added that install without a problem and work as intended outside the US/UK/Ger as they use the default en-US as fallback. can you please change that in your sonos Skill so we can start enjoying the integration and maybe even m

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Smilja
5 years ago
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JumpStartContributor I
asked in Amazon Alexa and Sonos

Alexa cannot see Sonos Speakers

Sonos works fine -- Alexa works fine except cannot see Sonos speakers It has worked in the past. Note: I believe that having 2 Sonos accounts has created the problem. One account has the speakers, the other account has the Sonos SKILL. When I try to add the Skill to Alexa, it tells me that I need to transfer to the other account. All sounds well and good but while executing the transfer it abends and tells me to call Customer Care .. "GOOD LUCK THERE!". What I would really like to do is delete one of the accounts and get everything in one place. Can't find a way to delete a Sonos account. I have a simple configuration. 2 Sonos One speakers and iPhone app and a Windows 10 app.

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J
5 years ago
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lefty23Contributor II
asked in Amazon Alexa and Sonos

Alexa plays one song then stops with Amazon music

I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Voice commands to Alexa work perfectly. I can request a playlist, artist, song, or station from Amazon music and it will play. The problem is that it stops after one song. I've read previous threads regarding this issue. So, I removed the skill and re-added. I've removed the surrounds from the group and re-added. No change. The PlayBase is wired in as is the sub. Any thoughts?

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UKMedia
5 years ago
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Christhompson1986Contributor I
asked in Amazon Alexa and Sonos

Can’t switch from TV to music on beam without app

Hi, I have a beam and 2x ones for surround sound. I can’t seem to play music after I’ve been watching tv without using the app. I’ve tried saying “switch to Spotify” but it doesn’t work. Any ideas?

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UKMedia
5 years ago
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michael31986Contributor I
posted in Amazon Alexa and Sonos

Sonos Beam won't turn off tv

I have an LG Oled tv. IT has HDMI Arc, but it doesn't turn off the TV. It turns it on, but won't turn it on. Also I use to be able to put the tv to sleep with my Apple TV remote. When use to put my Apple TV to sleep the TV would also so off, but now it just goes to the HDMI screen. Any suggestions?

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M
5 years ago
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jnurse4257Contributor I
asked in Amazon Alexa and Sonos

Sonos one repeatedly cutting out

Having continuing problems with Alexa and the Sonos one speakers - one speaker has cut out completely and refusing to respond. The other is occasionally working but mostly not- I’ve tried rebooting numerous times to no avail - the software is rubbish - a lot of money for it to go wrong - I’m considering returning them and going back to old fashioned Bluetooth connection unless anyone has any tips?

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UKMedia
5 years ago
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Kevin BlandContributor I
posted in Amazon Alexa and Sonos

TuneIn radio station Format not supported when asking Alexa

When I select a radio station (Spirit FM Sussex) from the Sonos App it plays fine. However, when I ask Alexa to play “Spirit FM” it confirms the command by nothing plays. Checking the Sonos app, it reports that the “Format is unsupported”. Any ideas?

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K
5 years ago
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riuclContributor I
asked in Amazon Alexa and Sonos

Spotify

Cannot play Spotify

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UKMedia
5 years ago
thomasbricker
thomasbrickerAvid Contributor I
asked in Amazon Alexa and Sonos

Can I make a Bluetooth speaker that is connected to an Echo Dot play together with my two Sonos Ones and Sonos Connect?

Can I make a Bluetooth speaker that is connected to an Echo Dot play together with my two Sonos Ones and Sonos Connect? If so, what is the set up method?

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UKMedia
5 years ago
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abianderson95Contributor I
asked in Amazon Alexa and Sonos

Samsung Anynet+ But no ARC with Sonos Beam

Hi, I have an older Samsung TV which has Anynet+ and CEC but doesn't have a HDMI ARC port. I can see that there are some HDMI -> HDMI ARC converters, has anyone tried this? Ideally I want to be able to use the voice control features of the beam, any thoughts would be appreciated? Thank you!!!

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5 years ago
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louisewhiteContributor I
posted in Amazon Alexa and Sonos

Alexa keeps saying that she is not registered when I ask to play the radio

Why does Alexa keep telling me that she is not registered when I ask for her to play the Radio? I.E Alexa play radio 2

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UKMedia
5 years ago
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martinacContributor I
asked in Amazon Alexa and Sonos

Adjusting group volume with Sonos one

Hi I’ve just set up a pair of play 5’s (room 1) and a Sonos one (Room 2) but grouped the 3 (they’re all in same large room). I can now get Alexa to play music from Amazon on all 3 speakers when asked. However if I ask Alexa to turn down volume on room 1 (or all) it only works on the Sonos one. Anyway it can adjust volume for the pair of 5’s too? Thanks

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J
5 years ago
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martinacContributor I
asked in Amazon Alexa and Sonos

Sonos one not playing music via Alexa

Hi I recently got a Sonos one and Alexa worked fine to begin with. I recently added 2x play 5’s (gen 2) as a pair. All 3 speakers are in the same large room, so I set up pair of play 5’s as one room and Sonos one as another and grouped them. I also then added a boost. Since doing this Alexa will answe questions like what’s the weather (so I know connected to WiFi), but when you say play “xyz” it says it will but nothing. I’ve reset the Sonos one and have it set up as a separate room again (ungrounded), but still no joy. I’m sure it’s something silly, please help Thanks!

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Ken_Griffiths
5 years ago
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User253263Contributor I
posted in Amazon Alexa and Sonos

Alexa and sonos setup error on linking speakers

I have alexa echo dot and a sonos setup of several play 5s, a play 3 and a play 1. All of these speakers are already linked to my sonos account. I have sonos and alexa app on my mobile and am trying to add the sonos skill, but keep on getting an error as follows: "add your sonos speakers to your account: you need to link speakers to [email] before you can add this skill...". It goes on. I have checked via desktop that the speakers are added, i have told it i've fixed the issue. I have tried uninstalling and rebooting everything and reinstalling it again. no joy It used to work a week or two back and i'm frustrated A) that alexa seems to have forgotten the previously working sonos skill and B) I can't enable it again Any solutions much appreciated from anyone who has experienced the same issue and solved it

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UKMedia
5 years ago
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tomindenverContributor I
asked in Amazon Alexa and Sonos

Kids Echo Dot and Ducking

I've seen various posts that try to piece together how to get rid of the "ducking" feature. We have 5 rooms setup with SONOS. We were an early adopter to SONOS and none of ours have the Alexa App built in. For XMAS we got our daughter the Kids Echo Dot. It is in her room that does not have a SONOS speaker. How do we disable ducking on our SONOS rooms? Our music "ducks" no less than 10 times an hour. Thanks

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Ken_Griffiths
5 years ago
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ZyndellContributor I
asked in Amazon Alexa and Sonos

Alexa keeps ungrouping my rooms :(

I am using 4 Sonos One in different rooms of my appartment and everything worked flawlessly with Alexa until a few weeks ago. I used to be able to tell Alexa to "play radio in the kitchen" and it would start playing my last tune-in station in the kitchen AND all the rooms in the same group. When I use the same command now, Alexa ungroups all my Sonos players and starts playing that radio station only in the kitchen. After doing some reading on how to resolve the issue, I created a group within the Alexa app, which I called "Sonos" and tried the command "play radio on Sonos". This does actually prompt her to play radio on all 4 speakers, but she first asks me "what would you like to hear?". No matter what I answer, she always just seems to pick an arbitrary radio station from tune-in and start playing that one. I must have tried dozens of times, but there is no way she'd start playing the one tune-in station I want her to play on my 4 speakers... which has never been a problem before

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Z
5 years ago
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MurseDaddyMikeContributor I
asked in Amazon Alexa and Sonos

Sonos Beam, Amazon Fire TV 4K, Amazon Alexa, and Samsung TV

Hi everyone, I hope someone can help me here... cause I've been losing my mind with this issue ever since I got my Beam a couple months back. Background information... I own a 40 inch Samsung UHD 4K Smart TV, a Sonos Beam, and an Amazon Fire TV 4K stick. I'm trying to create as much of a remote free experience as possible. From my understanding, and my experience, just simply having a Sonos Beam will only allow you to adjust the volume and turn your TV on/off using Alexa (when it comes to TV controlling, not music). So from here I did some research and found out that purchasing an Amazon Fire TV 4K stick will bridge this gap into a more remote free experience... I'm struggling. Things I have completed word for word like a strict baker... - Connected my Sonos Beam with my Samsung TV (audio output is through Beam), used ARC HDMI - Enabled Amazon Alexa under Voice Settings in Sonos App. Signed in with my Amazon account - Added Sonos as a Smart Skill (and enabled) on Alexa

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UKMedia
5 years ago
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rubberdogcrapContributor I
asked in Amazon Alexa and Sonos

Amazon Alexa and Apple Music on Beam

I just recently purchased the Beam because of the Alexa integration. All my other Echo devices support the Apple Music skill, but the Sonos Beam seems to not support this. I know this is a very new skill, but I am curious if this is going to be added in a future update?

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5 years ago
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belljon1Contributor III
asked in Amazon Alexa and Sonos

Question about adding a sonos one to an existing room set up.

hi all i'm trying to add a Sonos One to my existing system, for 2 reasons: 1) first and foremost, to add a device that is compatible with alexa (all my other existing devices are not), and 2) to add an additional speaker to my system (why not?). The problem is that when i added the sonos one and tried to add it to an existing room, all other rooms other than the one i wanted to add it to appeared as choices. The existing room (my living room) has two existing play 3s (paired together i think), a subwoofer and a playbar. does any of this preclude me adding the new speaker alongside these devices? (and is therefore a reason why this room did not appear?). i know that i can group rooms so the advice of 'just call it x and then group it with your living room' is (partly) valid. But this workaround causes some additional problems - for example, when i use alexa to play a song in the living room, i then have to manually group it with the room the sonos one has been allocated to each

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5 years ago
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timfosterTrending Lyricist I
posted in Amazon Alexa and Sonos

Unable to Use Amazon Music - Again!

After the farce of getting this setup and the complete lack of help or knowledge from anyone in Sonos, I'm stuck with this crappy kit now. I live in Mexico. I purchased the Sonos here in Mexico. When I purchased it my Amazon account was UK based. Sonos worked fine with this. I changed my country to Mexico in my Sonos Profile and it stopped working altogether. After spending ages trying to sort it out, with no help whatsoever, from Sonos, I discovered that the country is used to determine what services are available. At this time, Amazon did not have their music service in Mexico. I switched the Sonos profile back to the UK and it worked again. My Amazon Unlimited Music subscription expired at the end of November. By this time Amazon had launched the service in Mexico, so since I live here, I purchased it here (approx. £50 annually compared to £150 in the UK). To do this, I had to change my Amazon account to be an Amazon.com.mx account. This worked fine with all my Alexa devices.

29
Smilja
5 years ago
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epatricktContributor I
asked in Amazon Alexa and Sonos

Smart Plugs working from Alexa app on Android but not from Sonos One

I think this is a recurring theme but haven't seen a topic that actually solves my issue so hoping an expert will be able to help here. We've a couple of Sonos Ones just installed. They are working fine using WIFI and have elements such as Spotify set-up and they've been paired together, so basic config seems OK. Alexa seems to be working OK on it too. The speakers are visible from my phone such that I can direct streams to them, turn them on/off etc. We also installed a pair of Smart Life UP111 sockets to have a go using these devices via Alexa. I can control them using Alexa on my phone and from an Echo Dot but The Sonos speakers can't see them. I don't see anything in the Sonos config that I need to change and am stuck. Is it obvious to you what I have done wrong? Pretty sure the Alexa on the Sonos is meant to be able to control this kind of device? Thanks

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5 years ago
bryn01
bryn01Contributor I
asked in Amazon Alexa and Sonos

How to stop another echo dot / Alexa interrupting streaming music?

We bought echo dots for our kids and they interrupt the music streaming on our Sonos every time they ask Alexa a question (which is a lot...). Is there a way to stop this in the settings for Sonos or Alexa?

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UKMedia
5 years ago
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musicrobdogContributor I
posted in Amazon Alexa and Sonos

Music services won't play on Sonos One via Alexa

On either of my Sonos One devices, I wake up Alexa, ask her to play a song. She responds saying she will now play that song on Amazon Music, but the song never plays after that. This is not happening on my Echo Dot devices on the same network/account.

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M
5 years ago
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peterltaskerAvid Contributor I
asked in Amazon Alexa and Sonos

Grouped Sonos rooms and Alexa

Has anyone noticed that if you group two rooms together via the Sonos app ( say Kitchen & Den) and then ask Alexa to change a radio station or turn off e.g Alexa turn off the Kitchen then both the Kitchen and Den will follow the instruction but the grouping will be lost. Any pointers to correcting this would be gratefully recieved. Thanks Peter

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UKMedia
5 years ago
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