Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,092 Topics
  • 24,220 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3092 Topics

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davidkozlowskiContributor II
posted in Amazon Alexa and Sonos

When will Alexa "Routines" become available?

I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying. Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?

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D
3 years ago
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davidkozlowskiContributor II
posted in Amazon Alexa and Sonos

Set Volume 0-100 (or 0%-100%)

My wife and I used to own the Polk Command Bar w/ Alexa, which could voice-control volume from 0-100, which was very precise and flexible. Unfortunately, my Sonos Beam w/ Alexa only supports 1-10, which is clumsy and feels very 1990, honestly. The first time we used the Sonos Beam my wife said, "Alexa, set volume 10..." and I thought we blew out speakers. (And it scared our dog half to death!) Please match the competition and use the industry standard 0-100 (or 0% to 100%). I love my Sonos Beam and Sonos One speakers, but this is driving my wife and I nuts -- this is a really poor user experience! Thank you for your consideration.

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K
4 years ago
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melb214Contributor I
asked in Amazon Alexa and Sonos

Beam volume controlled by Fire Stick remote/Alexa

Hello! Happy Memorial Day Weekend!! I’m trying to set up my beam with my amazon fire stick to control volume when I watch tv (Samsung)? My beam is connected via the optical adapter. I want to be able to control the volume coming out of the beam from my fire stick remote/alexa. I can’t quite seem to find the correct video or article.[u] I have connected my beam to alexa and can play Spotify, but not what I mentioned above.[/u] Please help.

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4 years ago
andybell
andybellAvid Contributor III
asked in Amazon Alexa and Sonos

Sonos Beam - Alexa will turn the TV on but not off

Hi, As described in my title using my Beam Alexa will turn my TV on but if I ask her to turn the TV off she says 'OK' but the TV stays on. Commands I'm using are: "Alexa, turn the TV on" - this works "Alexa, turn the TV off" - does not work "Alexa, turn the living room TV off" - does not work The attached image shows how the TV is connected in my Alexa app. My TV is a Samsung UE50NU7400 Thanks for any help. [img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/142500e1-ccb3-41d7-a315-95b6221a6922.jpg[/img]

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melvimbe
4 years ago
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pmurdoch51Contributor I
asked in Amazon Alexa and Sonos

Alexa commands not working

Hello I have 2 sonos beams and a sonos one, all 3 are doung exact same thing. None are shuffling music, when i ask to shuffle songs it plays the same song to start with and doesnt shuffle. Also when i say next it dors nothing, when the song finishes nothing else plays afterwords. I activate shuffle mode by command and it acknowledges this but still nothing. I dont know what to do next. Thanks Paul

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UKMedia
4 years ago
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ro76Contributor II
asked in Amazon Alexa and Sonos

Changing from Echo to Integrated Sonos system

I have been using a number of amazon echos for the past few years. Currently I'm planning a major renovation and want to integrate sonos into the new home setup. I plan to have ceiling speakers in kitchen/diner and living room with a beam and a playbase in another room. My questions are around the integration with Alexa. in order for this to be a success, it needs to work for everyone i n the family, not just me, the techie. If I have ceiling speakers connected to a sonos amp, I need an alexa device to control them. Are there benefits to using a sonos one over an echo dot or echo show? Can I control the volume for the entire room from the sonos one or the echo dot by pressing the physical buttons, or do I have to use voice commands? When I speak to the echo dot, will alexa respond through the echo dot speaker, or the 'room' speakers (sonos+echo)? Thanks!

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jgatie
4 years ago
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DW75Contributor I
asked in Amazon Alexa and Sonos

Generation 1 and Generation 2

Hi. I currently have a generation one play5 and play1. They are in different rooms but are grouped. I am looking to replace the play1 with an Amazon Alexa enabled generation 2 play 1. Will I still be able to group the two so they play as a pair? Don’t want to buy it and then find out that they cannot work together.

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4 years ago
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Mretrain16coachesContributor I
asked in Amazon Alexa and Sonos

Alexa says Spotify is offline when it isn’t...

When I ask Alexa to play music on my Sonos one, it says “Playing Elton John (for example) on Spotify. Sorry that device is offline” but it isn’t...I can play Spotify from the Sonos app but not via Alexa. It’s worked fine up until today and I’ve changed nothing. Any ideas?

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UKMedia
4 years ago
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hilmurContributor I
posted in Amazon Alexa and Sonos

IRELAND & SONOS

have had sonos for 7 years - love the speakers when they work ! now I am trying Amazon music and - yep available in the UK but not Ireland . WHY . Had this problem with ALexa aand now music services . Someone needs to sort this . If I have a subscription I should be able to use my very expensive speakers ...who fault is this ?

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4 years ago
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AussieSonosUserXCXContributor I
asked in Amazon Alexa and Sonos

“I could not find that on Apple Music” - Alexa and Apple Music integration issues

Finally Alexa and Apple Music integration has come to Sonos in Australia. This would be great if it actually worked. I have added the Sonos skill and the Apple Music skill to Alexa. I have added Apple Music as the default music service. I have added Alexa to both my Sonos One and my Beam. When I ask Alexa to play a particular artist, it will default to playing via Amazon Music (despite Apple Music being set as my default). When I specifically request that the artist play from Apple Music, Alexa responds that it “could not find that on Apple Music”, despite the songs being available to play via the Sonos app manually. The only command that works is if I ask Alexa to “play music” and it will play a personalised radio station from Apple Music. However, requesting any particular artist, album, playlist, etc. always either starts playing from Amazon Music or not found if specifically requested to play from Apple Music. I have completely removed Alexa from my Sonos devices, restarte

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A
4 years ago
RussMeale
RussMealeContributor I
asked in Amazon Alexa and Sonos

Alexa Groups

HI recently an upgrade allowed Alexa groups which meant that I would no longer need to include room name when asking Alexa to play music on my sonos speakers. However am unsure how to do this unless I have an Alexa device in each of my 5 rooms as seems that as I have 3 Alexa devices 2x dots and 1x spot I would be limiting the device to a specific room. Can you help me clarify whether alexa groups feature can work in my situation as not needing to name room would simplify things. Tthanks Russ

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RussMeale
5 years ago
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JustAnotherChrisContributor I
asked in Amazon Alexa and Sonos

Amazon Alexa will NOT connect to Sonos Api to link account via SKILLS

Since a few days ago my Alexa will not work on Sonos. So I unlinked my account and now I can't link it back together. I keep getting "Oops! Amazon can not connect to Sonos" I have tried signing out of all Amazon apps/products and my email addresses are both the same. Nothing is working and I'm really starting to get frustrated and mad here. Anyone know what else to do or try?

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J
5 years ago
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StephenTrooperContributor I
asked in Amazon Alexa and Sonos

How to identify sonos devices in Alexa groups?

It’s great that we can now drop the “Alexa, play [u]in the lounge[/u]”, when the instruction is given in the lounge!! But how do you identify which Sonos device is in which room, using the Alexa app, when the device names listed are different to those displayed in the Sonos app??!! My Sonos system has changed over time, with speakers being moved from one room to another as my system has grown. As a result, there is a mismatch between the device names I see in my Sonos app (in Settings->Room, which, incidentally, are also different to what I see listed under Setting->About my Sonos System) and what I see listed when I want to add devices to groups using the Alexa app. How do I resolve this confusion? For example, the Alexa app lists a Sonos device called “Den”. It’s one of my speakers for sure, but I’ve never called any room the “Den” and vaguely recall this being named by a Sonos engineer on a support call. But a device called “den” is nowhere to be found in my Sonos app!

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melvimbe
5 years ago
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KingdruContributor I
asked in Amazon Alexa and Sonos

Alexa not playing radio or amazon music

After updating to sonos 10.2, Alexa has stopped playing radio via Tunein and amazon music. The request is repeated back to confirm but then nothing plays. I have tried disabling the skill in Alexa app, but then I could not re-enable. I removed Alexa voice control from each sonos one and then added it back which also re-enabled the skill in Alexa, but no change. Any suggestions?

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4 years ago
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Mandy 53Contributor I
asked in Amazon Alexa and Sonos

Alexa outage, not working

Hi Alexa worked perfect Tuesday evening Wednesday evening she says she will do what I ask her but nothing happened have to use the app on phone

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5 years ago
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peterotooleContributor I
posted in Amazon Alexa and Sonos

Alexa can’t find anything on Apple Music

No matter what I ask Alexa, she can’t find it on Apple Music. If I open up the Sonos app, I can play anything there manually through Apple Music but it doesn’t work with voice commands! i’ve signed out of the skill and back in and I’ve signed out of all Alexa and Amazon accounts and back in but all to no luck. any suggestions as what could be wrong? thanks!

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4 years ago
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rserragContributor I
posted in Amazon Alexa and Sonos

Alexa won’t play radio station?

Alexa repeats the station but nothing happens. Same command to my google home brings desired result?

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UKMedia
4 years ago
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KajeContributor I
asked in Amazon Alexa and Sonos

Sonos Beam and Alexa Skills Such As Hive...

Hello, I have just purchased a Sonos Beam, which is now on its way to me via Amazon, and I wondered if this is going to be able to be used as a full Echo device replacement? I know you can't use 'drop in' or 'messaging' features, which isn't a problem for me as I don't use those, but I do have a Hive home heating system, which can be controlled via my existing Echo device (e.g. adjusting temperature, turning the heating on and off) and I'm wondering if I will be able to do the same but via the Beam's in-built Alexa? Likewise my Neato robot vacuum cleaner... Best wishes, Kaje

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controlav
5 years ago
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reed2000Contributor I
asked in Amazon Alexa and Sonos

New SONOS ONE can connect to music services but won't play sound.

Hi all, wonder if this is common or if I'm a lucky one! I ask my Sonos 1 'play radio 1' it replies 'bbc radio 1 from Tune-in' but no sound plays. [list] [*]Same with asking it to play from my Amazon music Library (Prime). It says 'playing X on Amazon music' but no sound plays. [*]If I manually play the same radio or music via the Sonos App it all works fine. [*]In the Alexa app the Sonos skill is present and enabled. [*]I've tried restarting my router and Sonos devices. [*]I've uninstalled the voice controls and re-installed them. [/list] There is an echo dot in the house that uses Alexa to play from My Amazon music library and Tune-in radio just fine. Just wondering if the device itself is faulty and I need to return it, any experience to shed some light on it? Cheers.

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5 years ago
melvimbe
melvimbe
posted in Amazon Alexa and Sonos

Outdoor Alexa Project

I have a fairly large backyard that was already setup 2 pairs of outdoor speakers powered by a Sonos Amp. Everything was great, except that I found myself constantly wishing I could control the system by voice as I could do from within my house. There were other smart lights and such that I also wanted to be able to control while outside, not to mention the normal Alexa questions about weather and such. I had a spare echo dot that I could bring outside and plug in when I needed, but I found that it wasn't really that practical. For one thing, there wasn't a single place I could put the dot where it would cover the yard very well. What I really needed was a way to place several alexa dots throughout the yard in permanent spots, and protected well from the elements. Here's what I came up with. The general idea is that a cheap outdoor speaker could be the perfect container for an echo dot. The trick would be to find one that would fit a dot, hold it firmly, and allow the dot to hear an

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melvimbe
5 years ago
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katieleighContributor I
asked in Amazon Alexa and Sonos

Can the Sonos Beam be added to Alexa's "Multi-Room Speakers" Group?

[b]Can the Sonos Beam be added to Alexa's "Multi-Room Speakers" Group? [/b] Yes, a Beam can be added to a "Group" via the Alexa app. That is not what I am trying to do. More specifically, I am looking to add the beam to my already existing [b]"multi-room music group" [/b] [i]("groups" are not the same thing as "multi-room music groups") [/i] [b]Things I have already attempted / looked for:[/b] • I see the Beam listed under all devices in the Alexa app, and it is showing that it is online. • All of my Alexa devices and Beam are on the same Wi-Fi network. • I have the Sonos skill enabled on my Alexa app. • I have the Sonos app downloaded on iOS and I am signed in. • "Have you tried turning it off and back on again?" :P - Yes, I've closed the Alexa app, restarted my phone, tried adding from the existing multi-room group, deleted that same existing group and tried to add by starting from scratch. Nothing. • I use Spotify as my music service. It is enabled on Alexa app and

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4 years ago
andybell
andybellAvid Contributor III
asked in Amazon Alexa and Sonos

Sonos Play 5 (1st Gen) and Echo Dot

Hi, Yesterday I aquired a 1st gen play 5 that I though I would use with my Echo Dot using line in but the volume is all over the place. You can barley hear Alexa's voice but music, radio and news reports boom out. I have had a play with the line in settings and also the auto play volume but I can't seem to strike a balance. Does anyone else have this setup and managed to sort things out? Thanks for any input.

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andybell
5 years ago
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eezeContributor III
posted in Amazon Alexa and Sonos

So frustrated. Working one day, not the next.

Alexa services were working just fine yesterday. Now today I get a "uh oh". Unplug Sonos and then get no response. Very frustrated with this device and, I'm thinking to find my closest Sonos store and just donate it (I live overseas) Seriously, for a $200 speaker that doesn't work at all unless you use the app, then why integrate the amazon puck on top. Frustrated...

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UKMedia
4 years ago
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CommunityChatContributor III
posted in Amazon Alexa and Sonos

Disabling Spotify Autoplay for Sonos

This question was asked a couple times a few months ago by others, but since I didn't see a response from anyone at Sonos, I thought I'd try again. When I ask Sonos to play a song (via Spotify) it plays the song and then it keeps playing other songs by other artists. In other words, even though I've disabled "Autoplay" in the Spotify app, the end result is the same as if Autoplay is enabled. When I ask my Echo Dot to play a song, it only plays the one song, which seems to indicate the problem is on Sonos's end--not Alexa. I even tried adding the Echo Dot to my Sonos "Living Room" group in the Alexa app and using the Sonos as the Preferred Speaker. But even this doesn't work -- the Echo Dot correctly plays the music on the Sonos, but with Autoplay enabled. Is this a recognized bug, and does Sonos have any plans to fix it? Thank you.

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4 years ago
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marcfink11Contributor I
asked in Amazon Alexa and Sonos

iPhone to ethernet to Sonos 1: playing my saved music with no wifi

I'll be at a music festival where wifi is unreliable at best. I know I can get a Lightening to RJ45 ethernet adapter, so I'm thinking I can play my music on my sonos 1 through the ethernet connection. Will this work? Any tips/suggestions I should know so I can make it work?

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Airgetlam
5 years ago
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