Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,085 Topics
  • 24,176 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3085 Topics

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DaskelContributor I
posted in Amazon Alexa and Sonos

Sonos One not waking to "Alexa"

I have been using my Sonos One regularly for many months. The devices have stopped waking to the Alexa wake up work a few days ago. I have restarted the devices, updated the controller, disable/enabled Alexa skill and rediscovered devices. The device is showing correctly in all apps (Sonos + Alexa) and can be controlled fine through the app. There just isn't any voice recognition. Ideas?

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chris4x4
6 years ago
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sophckmContributor I
asked in Amazon Alexa and Sonos

SONOS ONE - NOT PLAYING SPOTIFY MUSIC

Hey, I purchased my Sonos One today and have been going through the set up. I was having a lot of issues connecting it to my spotify as it was saying everything was linked but when I would ask Alexa to play something it would not recognise anything. I think I've fixed that issue but now it does recognise when I ask it to play a song, it even says playing 'hello from adele' (for example) but then no music plays? Can someone advise me on what to do please.

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Edward R
5 years ago
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richard_pContributor I
asked in Amazon Alexa and Sonos

Alexa no longer playing music thru Sonos after change of wifi router

Hi - I've just changed my wifi router (we now have fibre broadband instead of ADSL, and needed new router to enable this), but now I have problems streaming music and radio via Alexa. Before this change, our two Sonos Ones (in different rooms) worked fine with built-in Alexa, as did our stereo pair of Sonos Play:1s with our Echo Dot. Following the change of router, I've updated SSIDs / passwords accordingly, but have now found that whilst Alexa responds to me on all devices (it will tell me the time, etc.), it will not play music / radio (when I ask it to do so, it will say e.g. "BBC Radio 1 from TuneIn playing on Living Room", but doesn't actually play it). My Sonos system still works fine for all rooms if I operate it via the Sonos app (e.g. I can play BBC Radio 1 from TuneIn, and music from Spotify, etc., if ask it to do so via the app). This is true of all devices, apart from one of our Sonos Ones which WILL play e.g. radio as a result of voice command, but it won't sto

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0
5 years ago
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agacomContributor I
asked in Amazon Alexa and Sonos

Alexa on Sonos One / Beam not working properly

Hello there - I need help regarding my Sonos One and Sonos beam speakers with Alexa. When I ask Alexa a regular odd ball questions she responds just fine something like “how far is the moon” or “who won the game last night” - but when I tell her to go through my flash briefing she says “here’s your flash briefing” than crickets/nothing happens..... or something like “play John Mayer in Apple Music” and she responds “to do that, the skill needs to be activated in the Alexa app.” Or something of that nature. The thing is - all of these things are enabled and music/media accounts are all linked up. It was working properly before but now it doesn’t seem to work ever. I even when as far as resetting all 4 of my speakers (One; 5, Beam, and play 1) and restoring factory defaults and re set up all of my speakers. I am definitely at a loss. Any help or feedback is definitely appreciated - sucks I paid this much money for speakers that the wireless “voice” functionality doesn’t work. Thanks

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Edward R
5 years ago
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gdgibTrending Lyricist I
posted in Amazon Alexa and Sonos

Starting yesterday: Alexa cannot discover *any* sonos devices as speakers; but Sonos devices accept voice input

I went to rename a Sonos One yesterday as it was moving physical rooms. Alexa could not discover it, much to my dismay after having a perfectly working system for the last several months. At this point, I can easily set up any Sonos speaker, enable Alexa on it and use Alexa through my beams or ones just fine. HOWEVER, while all Alexa-enabled speakers show up as ALEXA DEVICES in the Alexa app (and on alexa.amazon.com) NONE of them will show up as SMART HOME DEVICES. This means that while I can use Alexa through Sonos to control things, I can no longer, for example, turn off my TV using Alexa through the Beam to control the TV connected on the HDMI ARC port. I've tried enough combinations of remedies from other posts without success that I resorted to my best attempt at a clean slate: a factory reset of the only Sonos device I plugged in after logging out and uninstalling both iOS apps, leading me t to set up new system from scratch. This was after removing *all* Alexa

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5 years ago
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dpinskeyAvid Contributor III
posted in Amazon Alexa and Sonos

Amazon Now Making Higher End Fully Functional Alexa Integrated, High Performance Speakers and Subs

Need assurance that my investment in SONOS as a high quality/high output smart "Alexa capable" system was not a waste and that all of the components I've thus far purchased was not a waste of A LOT of money. Since SONOS appears NOT to be able or CANNOT offer fully functional Alexa integration due to whatever licensing agreements or other decisions that were made that resulted in a lesser functioning Alexa system than its Amazon cousin; why should I continue to invest in what are very impressive speakers - and for now the superior speakers over Amazon speakers? With it looking like Amazon is stepping up its game in offering a larger selection of high quality/high output speakers- that are not limited by a partially functional Alexa AI system - why shouldn't I unload the SONOS gear I've purchased and start investing in what looks to be like an up-and-coming powerhouse of Amazon speakers?

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Smilja
5 years ago
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jonstephensonAvid Contributor I
posted in Amazon Alexa and Sonos

Sonos defaulting to Amazon.com instead of amazon.co.uk when adding service.

My Sonos one cannot connected to Amazon Music as it is defaulting to Amazon.com instead of amazon.co.uk when adding service. Anything I can do about this? Thanks.

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Keith N
5 years ago
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Teresa16Contributor I
asked in Amazon Alexa and Sonos

Language setting

We bought a Sonos One in France for use in our holiday house. I can’t find a way to make Alexa speak English. There is no language option in the app. How can I get the Sonos/Alexa to respond in English?

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4 years ago
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trlgodfreyAvid Contributor I
asked in Amazon Alexa and Sonos

Amazon Echo Input

To enable a couple of play 5's 2nd gen with Alexa and potentially more speakers if I add them (not necessarily Sonos One) and also a Sonos Connect plugged into a record player do I have to get the Echo Dot or does the Echo Input work in exactly the same way but just doesn't have a little speaker built into it. It seems the Echo Input only has hard wire or Bluetooth while the Echo Dot can connect to Sonos wirelessly. Is this correct?

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UKMedia
4 years ago
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BVahleContributor I
posted in Amazon Alexa and Sonos

Sonos + Alexa + Dropbox?

Summary: Can Alexa control Sonos to play music stored in Dropbox? This may already be addressed somewhere on these forums, but I can't find a recent post on this topic. I want use my Echo Dot to play music through my Sonos One speaker(s) that is stored in my Dropbox. Is that possible? Do I need any other intermediaries?

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Smilja
5 years ago
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davidpowContributor I
posted in Amazon Alexa and Sonos

Music restarts after being paused

I start music on my Beam and Play:1 group using Alexa ("Alexa, play Laid Back Classics Station"). After a while I stop it again using Alexa ("Alexa Stop"). Then after several minutes it starts again of its own accord. I then either tell it to stop again using Alexa, or pause it in the Sonos App. But, after several minutes it starts again. It does this repeatedly with about a 5-10 minute gap between me stopping/pausing and it restarting. There is nothing pressing on the controls on the Beam or Play:1's and no noise that it could be misconstruing...and anyway I have said "stop" not Pause when stopping it. I cannot be sure, but I think this has only started happening since I upgraded to the latest software update (I am now on 10.0), but it has occurred on a few days now. The only way I can then stop it is by switching to TV input (by saying "Alexa turn on the TV")... I have submitted a diagnostic immediately after it last occurred (that was the 4th resume after stopping it!). My co

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5 years ago
MeteuL
MeteuLContributor I
posted in Amazon Alexa and Sonos

Amazon Alexa and Google Calendar

I just bought a Sonos Beam and it set up easily and everything works well with the exception of "Alexa, what's on my calendar for today?'" I can only get a response from my echo dot...neither my Sonos Beam nor my Sonos One can get this info for me...they don't seem to be able to access my Google Calendar and I get the "Hmmm, something went wrong." reply. This is the same response I get when I ask the same question on my Sonos One

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M
5 years ago
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upstatemike
posted in Amazon Alexa and Sonos

Is the Echo Spot Going To Be The New Dot?

For people who are wiring an Echo Dot into their Sonos Play5 or Connect Amp you might want to check out the new Echo Spot. I just replaced my Dot in the Dining Room, which feeds a pair of Play5 Gen1s, with an Echo Spot and immediately noticed a few cool things about this setup. First, like the Dot, you are dealing with full Alexa so you get all Alexa features including Drop-In, only now they are video calls. You also get a nice display for artwork and lyrics in a form factor that doesn't take up any more space than the Dot did and is nicer looking than the Echo Show. The display can also do useful things when you are not listening to music like alert you to upcoming events on your Google Calendar or display video of your front door camera. The screen also lets you set up and manage the Spot without needing to fish out a phone and fire up the Alexa app. And with this wired configuration you can still use the Sonos app with your Play5s or Connect Amp if you want to use your

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K
6 years ago
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jWR3CKContributor I
asked in Amazon Alexa and Sonos

Alexa loses control of Sonos for about 15 seconds after controlling another device.

Hello all, I've recently converted from Google Home and Chromecasts to Alexa and Sonos. I've been searching for someone that has my issue and I can't seem to find one entirely similar. I currently have a Playbar and Play:1 in two separate rooms and a single Echo Dot, which controls other devices in my home. I don't think I've ever gotten the Sonos skill to work completely correct. [b]Here are my current issues:[/b] - Using Alexa to control Sonos and nothing else seems to work fine. - I can say "Alexa, turn it up in the Living Room", which works and then say, "Alexa, turn off the patio lights", which works, then say, "Alexa, turn it down in the Living Room" to which I get "Living Room isn't responding." - After about 15 seconds I can try the exact command again and get it to work. This really only presents an issue with my Playbar as I can play/pause the TV, then possibly need to adjust the volume. To this point I have tried the following to resolve this issue: - Forget Sono

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UKMedia
6 years ago
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cdubbAvid Contributor I
posted in Amazon Alexa and Sonos

Alexa "Sorry something went wrong" response

Hi, i had an existing Sonos One and a Sonos Beam installed in different rooms. Alexa has performed perfectly on these two devices since installation. I recently installed a second beam in a different room. Installation was as expected and appeared to be without issue. I requested "alexa" on the new second beam to play "Magic UK form tune in". The response was "Sorry something went wrong". This response has now become replicated across the two existing devices. Alexa will play some radio stations from tune in but not others. I have been liaising with Sonos support for some time attempting to rectify the issue. Despite submitting numerous diagnostic data, repeated resetting of the system, factory resets, linking and unlinking accounts, reconfiguring the aleaxa account, disabling and enabling Sonso skills etc, the situation remains unresolved. To reiterate, the request worked perfectly on the two existing devices prior to installation of the second new beam. Functionality was somehow l

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UKMedia
5 years ago
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paul192Contributor I
asked in Amazon Alexa and Sonos

microphone activation on beam

How do i get the microphone to activate. when i connected alexa on my sonos one speaker the microphone light came on.but when doing it on the beam there is no light or alexa.

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Jeff S
4 years ago
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KilonaContributor I
asked in Amazon Alexa and Sonos

Asking Sonos One to play different music on Play:1

Hello everyone I have a Sonos One and two Play:1s. Can I ask the Alexa on the Sonos One to play one kind of music on there and ask it to play different music on the Play:1, which is in another room? So far, all I've managed to do is get the Sonos One to play the same music across all the speakers by making a 'Group' within the Sonos app. But how about playing different music? If this is not possible, might a software update make this possible at some point?

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UKMedia
5 years ago
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DJBrendanContributor I
posted in Amazon Alexa and Sonos

How to setup Amazon Alexa To your Android Device what first you need to know

Hello there Android community who wants to know how to set up an amazon alexa to your device. First what you need to do is either get an Ipad or an Iphone. Then you need the sonos applications next. On top of having the sonos app you will also need the amazon alexa app as well. Once you get your Ipad or Iphone connect it to your network. Make sure your discovery is on. Once it connects to the device you will be able to use the voice commands to alexa. On your Ipad or iphone you also have to make sure you got your music stations listed as well before you can use your android device on your ipad or iphone. Once you have it fully set up on an ipad or iphone then you can go back to your android phone and then open up the amazon alexa app and then go through the process of finding your device. Once it has been found then you can move on to saying alexa please tell me the time. Once it responds back then you are set up and ready to go. One thing you all need to know is once you get a sonos o

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Ryan S
6 years ago
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ShruggieContributor I
posted in Amazon Alexa and Sonos

"Spotify music is not supported on this device"

I've connected the same Spotify account in both the Alexa app, where I've used it for months and now the Sonos app, where playing music "manually" through the app (you know - like a labourer!) and from the Spotify app itself (through Airplay I suppose) work just fine, but if I say something like "Alexa, play The Beatles" it starts trying to sell me Amazon Unlimited, which I am not interested in. So I try again, with "Alexa, play The Beatles from Spotify", and it says "Spotify music is not supported on this device" - which I am currently disproving by listening to Spotify while writing this. I'm aware linking all these accounts and services together must be a hard job - in fact, I spend 8 hours a day writing integration services for the educational sector - but when something I write breaks down I have a stack trace to help me debug the issue. All you've given me is a lie! :?

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5 years ago
Guyincognito76
Guyincognito76Prominent Collaborator I
posted in Amazon Alexa and Sonos

Alexa on Sonos Beam won’t pause

It won’t pause the TV, and it won’t pause music. If a song is playing and I say, ‘Alexa, pause’ she’ll either say she can’t or that she can’t find a device in my profile.

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Ken_Griffiths
5 years ago
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DnagiTrending Lyricist I
posted in Amazon Alexa and Sonos

Sonos Alexa in Poland

Can anyone tell me how to connect Sonos and alexa in Poland? I will use it in english. I can buy echo for that but I dont know if this worth the hussle.

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E
4 years ago
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MacLarenLadContributor I
posted in Amazon Alexa and Sonos

Audio Actions not currently supported

When I give Alexa a command on my Sonos One, for example "Alexa, Good Morning" she says "Audio actions are not currently supported on this device" but then strangely she carries out the associated action correctly, turning the lights on or off as expected. Has anyone else got this issue?

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D
5 years ago
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UKRachelContributor I
asked in Amazon Alexa and Sonos

Sonos Play:3, Alexa and Amazon Music Unlimited

Hi, I've bought an echo dot to use with the Play:3 that's in my bedroom. I've had the play 3 for a number of years and it happily plays anything I ask it to from my Amazon Music Unlimited account when using the phone app. However if I try to use voice control via Alexa to play music, it will only play things that have been added to 'My Library', it won't search and play from the general streaming service. The streaming service is available on my Sonos system, as described above it works fine when I control from the phone app, but it won't let me via voice control. If I ask Alexa to play a piece from that is only available from the Amazon Music Unlimited streaming service it will happily play it out over the dot's little speaker, if I then ask Alexa to 'Play this music in my bedroom' it will happily transfer the playing music to the Sonos Play:3 in my bedroom. Proving that it is actually possible for it to do it. So my question is : Why can't I just ask Alexa to do this d

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J
6 years ago
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VanoContributor I
posted in Amazon Alexa and Sonos

Alexa Volume Steps Too Large

Hello Sonos friends, Does anyone else feel that the volume steps via Alexa are too large? This is a problem for me, especially at the lower volume steps. Level 1 is barely audible, while level 2 is too loud for background listening in my apartment. I don’t ever even get above level 5 or so, even when I want the music “loud”. I’m constantly having to walk over to the Sonos One and tap the volume controls, something I never had to do with the regular Echo. Clearly the Sonos One just has a huge volume range, while Alexa only has a 1-10 scale. I just wish more of the range was centered on quieter volume steps.

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4 years ago
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Doug EltonContributor I
posted in Amazon Alexa and Sonos

Another very dissapointed customer - Sonos One / Alexa integration frustrations

After hearing the sound quality on Sonos speakers on a friends system, i was impressed. After seeing that the Play 1 was Alexa capable, I bought a pair. Was so excited when they arrived, but quickly came down to earth when I discovered that they don’t link with Alexa in a way that allows her voice to actually play through the speaker. Whether or not this advertising is deceptive isnt even my main beef at this point... I did more reading, and after seeing that the Sonos One does allow Alexa to play through, I forked over another couple hundred and bought one of these. I was aware of the incompatibility issues regarding stereo pairing with my Play 1s, but decided I could live with that. What i cant live with is how poorly the microphone responds to Alexa voice commands. More often than not, i have to face the speaker and raise my voice even though Im only 5 feet away. Meanwhile my Echo Dot in the bedroom, and around the corner is hearing me just fine. I spent most of my day yesterd

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UKMedia
6 years ago
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