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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19626 Topics

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Capt DaveContributor I
asked in Ask a question

wifi

Do I require Wi-Fi in my home to use the “ Move” speaker, or can I blue tooth from. I phone after set up?

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jgatie
just now
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NDobzContributor I
asked in Controllers and Music services

Help - How do i turn off alarm now?

Hi - With the app update I can’t seem to turn off the alarm I set a couple of days ago (I won’t get into how unhappy I am that it wasn’t made clear that we’d lose this functionality). The help notes are saying to go to the web app and click on alarms from the select a music source pane - I’m on the web app but I can’t find any thing to click on. I’ve been trying for two days to figure this out…. Any help appreciated as I don’t want to wake up at 5:30am for the rest of my life.  Thank you!

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Z
just now
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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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B
4 minutes ago
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GFB20ProductsContributor I
asked in Ask a question

It takes "courage" to admit a mistake and make right, why not offer up S2 Gold App back on App Store?

Dear Sonos,You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headpho

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5 minutes ago
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ViNoContributor I
posted in Ask a question

Who wants to return their entire system?

New update = no alarms, no sleep timer, no local libraries, no queue editing, no new playlists, no grouped volume control for individual speakers...shall I go on? This forced update ruined my entire 20+ speaker system except for my play bars which still work for sound on the TV, thankfully.  Roll us back, do your job and give us an app when it's actually functional. Never. Remove. Functionality. 

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V
6 minutes ago
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JStormContributor I
asked in Controllers and Music services

SONOS S2 App Update Problems

I just found out that SONOS had an app update and I was fine with it hoping to see connection updates or any UI improvements. When I open the app, everything was gone including services, systems, and other features. Why'd they release an app update when everything isn't even working properly? I can't even connect any services, ie. Spotify or SoundCloud. Anyone got any suggestions? Samsung S20 FE btw. I managed to connect to my Symfonisks but only through the Spotify app.    Also, the UI is very laggy and glitchy. SONOS if you see this, bring back the old S2. At least it works.

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K
6 minutes ago
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NollindProminent Collaborator I
posted in Controllers and Music services

Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

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10 minutes ago
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GahamContributor I
asked in Ask a question

Please can someone from Sonos explain the action plan for the New App

As is evidenced by all of the posts here, the new App is not fit for purpose. This means that we, the users, need a plan of action to deliver all of the functionality we need. We need this in hours/days not weeks/months.The obvious solution is to backout the New App and redeliver the previous one.Please can someone from Sonos explain why this has not happened already?   

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R
11 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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11 minutes ago
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Robert_164Avid Contributor I
asked in Controllers and Music services

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!Don't you guys check your work? I've been reading some other letters and there are many more problems.SONOS PLEASE FIX THIS ASAP

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Ken_Griffiths
12 minutes ago
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N2ckContributor I
asked in Controllers and Music services

Sonos App not fit for use

Upgraded S1 on my iPad this morning at 08.30 and just had to abandon it now at 11.04 as it does not allow Spotify connection. Speakers disappear. Constant log in requests to adjust speaker settings, can’t find how to group speakers into zones and in a nutshell a very backward move and definitely not an upgrade.my question is does anyone know if I can roll back the app to the previous release as now I can only use my iPhone with Sonos and definitely won’t be upgrading the app on any other devices. 👎👎

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ChadB
12 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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A
17 minutes ago
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Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

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K
19 minutes ago
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clownsurferContributor I
posted in Ask a question

THE NEW APP IS ABSOLUTELY HORRIBLE!!!

This new update is so bad I beg to get the old one back that was simple but so much better in every way. 

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19 minutes ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

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G
20 minutes ago
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Rip TornContributor I
asked in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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U
20 minutes ago
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j5centContributor I
asked in Ask a question

trueplay not working

Trueplay won’t work for me. Its stuck on the final menu before the tones are played.

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K
22 minutes ago
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HiRESrulesTrending Lyricist I
posted in Controllers and Music services

New Sonos app May 7th

Prior to the aoo update of May 7th, I could shuffle all my songs in my own music library and now since the update this functinality is missing. There’s also other bugs and issues and the general layout is not as clean or as easy to use as the older version prior to 7th May. I would like to go back to the old version of the S2 app.

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23 minutes ago
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CauraContributor I
asked in Ask a question

new app

Where is the alarm?

2
W
23 minutes ago
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SladestContributor I
posted in Controllers and Music services

New Sonos App

I have just read this article about Sonos new app:  https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statementWell, your spokespersons border on arrogance towards your customers. In my case I have spent many thousands of dollars with your Sonos equipment since the very beginning of Sonos in the early 2000s. And today here is a disrespectful gesture on your part towards your customers who have helped you establish yourself as a high-end company. There was no notice before inviting us to download this new app and no apologies to customers since. I feel like an hostage now!  Worse, the company is arrogant by saying that “it takes courage”!! It takes stupidity. Apart from the design of this new app, it's the biggest downgrade I've seen in my life in technology, it's downright retrograde. What was the pressure to release this new incomplete app onto the market which is a big step backwards for users by removing the alarm clock function and access to our Library.

1
D
25 minutes ago
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Frank77Contributor I
asked in Controllers and Music services

Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

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25 minutes ago
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ChrisJCContributor I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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26 minutes ago
webmink
webminkCollaborator II
asked in Controllers and Music services

New app - can't queue albums

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

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26 minutes ago
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Adabs77Contributor I
asked in Controllers and Music services

new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

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T
27 minutes ago
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C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

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SarahN
31 minutes ago
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