Question

trueplay not working

  • 10 May 2024
  • 7 replies
  • 161 views

Userlevel 2

Trueplay won’t work for me. Its stuck on the final menu before the tones are played.


7 replies

Same issue. How do I get the Sonos App back?

Userlevel 2

Now trueplay on/off slider is gone. Tried to trueplay again and it still stalls out. 🤬

Userlevel 1

When will they fix true play? Can’t hear tone if we can’t get a fix, How can we get 16.1 versions back?

I’ve had a horrible time with this app update, speakers difficult to join WiFi, now tried TruPlay and stuck on last menu with no test tones. 
I also want old app back!

Same issue here

I got my Arc 3 days before the app update and trueplay worked perfectly. Then I added on a Sub Mini AFTER the update and could not get trueplay to run again. Total stalls before it’s supposed to play the tones like you’re saying. I wonder if the addition of the sub mini is causing my issue or if it’s the update. 

I have the same issue since the new app.never had a problem before 

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