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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19701 Topics

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nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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3 minutes ago
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GFB20ProductsContributor I
asked in Ask a question

It takes "courage" to admit a mistake and make right, why not offer up S2 Gold App back on App Store?

Dear Sonos,You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headpho

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4 minutes ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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5 minutes ago
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Mark DContributor I
asked in Ask a question

Sonos - had enough. your apps are shite.

Title says it, convince me. Oh, Ken, stop pandering and join the annoyance?

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7 minutes ago
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kewe1965Contributor I
asked in Ask a question

New Sonos App A Collossal Snub To Long Time Sonos Users

Sonos’s original and primary selling point was ability to stream all your own music wirelessly throughout your devices and speakers.  This app update has ENTIRELY rejected that and the customers who came to Sonos for that.Years worth of playlists to my music library DELETED!  That is effed up.  Those curated playlists took a lot of effort and time.   Cannot create and edit playlists as a collection of songs from different albums/artists Search DOES NOT work for your music library.  It only works with existing services.  How do I find a song among 20000 without searching? Queue only works with services.  Can no longer edit it I used alarms extensively to automatically turn on stations in different rooms at different times.  GONEAll of this points to Sonos deliberately trying to force users into only using streaming services and demoting and in some cases eliminating use of your own library.Please allow reverting to the old app and give me back my frickin stuff!I have no use for Sonos pr

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8 minutes ago
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WebbdogContributor I
asked in Controllers and Music services

New app Sucks!!

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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9 minutes ago
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ThomassContributor I
asked in Ask a question

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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9 minutes ago
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Mustang91Contributor I
asked in Ask a question

roam won’t connect to Sonos app

Just updated to the new Sonos app and Rome will not connect to the app. Information in the app says Rome is not registered. Let’s fix it. I keep going through the steps and it fails each time. I have done a factory reset and a reboot and nothing has resolved the issue

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11 minutes ago
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Frank77Contributor I
asked in Controllers and Music services

Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

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12 minutes ago
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mickalvContributor I
asked in Speakers

Products missing since new sonos app

There was a problem adding your Sonos Arc to your system. Try again later.

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Ken_Griffiths
13 minutes ago
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Nicholas_1Contributor I
asked in Ask a question

can’t clear sonos queue in new app

Hi, i have just downloaded the updated version of the app. Does anyone know how to clear a queue in the new app version? Many thanks nick

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18 minutes ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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Airgetlam
18 minutes ago
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linboxContributor II
asked in Controllers and Music services

New Sonos ap update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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19 minutes ago
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MrsHContributor I
asked in Ask a question

New App - Missing Functions!!

New App is dreadful - can't find sleep function or how to set alarms along with other missing functions. Why change something that was working perfectly well. If it ain't broke don't fix it Grrr SONOS you need to sort this asap!!

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19 minutes ago
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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

54
K
19 minutes ago
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HygdeyuhbgfsryhbtuuvContributor I
asked in Controllers and Music services

downgrade new sonos ios app

Nooooooo I have upgraded my Sonos app on iOS. Is there a way to downgrade? Somehow playback is choppy and can’t play local music. HELP

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20 minutes ago
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darrenbrill1985Contributor I
asked in Speakers

connection is * * joke pls help

Hi.this speaker has always been a * to connect to but since this new poxy update its been even more of a * it will not connect at all...pls help or I'm gonna throw this * * in the binModerator Note: Modified in accordance with the Community Code of Conduct.* 

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27 minutes ago
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pp64Contributor I
asked in Controllers and Music services

new app no albumart also uppdate musiclib index

In new Android app in music library albumart is not shown anymore.How van i manually update the index of my music library in the new app? 

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27 minutes ago
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CaptnBaluContributor I
asked in Ask a question

New Sonos App iOs authorize local network

i have installed the new sonos app.but i cant controll my sonos speakers because, the app will authorize my local network on my ios phone.but i did it allready and nothing is going on the sonos app?Has there anybody the same problem?

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28 minutes ago
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FrenchJuContributor I
asked in Home theater

Is it possible to get Dolby Surround with AppleTV 4K / 4 Sonos ONE SL / AirPlay2 ?

Hey guys,I currently have an Apple TV 4K streaming in Stereo to my 2 Sonos ONE SL speakers through AirPlay2, and it works great. But I’m thinking about improving my setup by adding 2 rear speakers → would it be possible to use it as a surround sound through AirPlay2 ? (i.e. to get only the “rear” sound from those 2 new speakers...) Thanks a lot! 

3
Airgetlam
28 minutes ago
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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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29 minutes ago
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ChrisJCContributor I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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32 minutes ago
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Hishside brewContributor I
asked in Speakers

pairing one sl with era 100

I have 4 Sonos SL speakershoe can I add my 2 era 100s to play along side?

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Airgetlam
36 minutes ago
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j5centContributor I
asked in Ask a question

trueplay not working

Trueplay won’t work for me. Its stuck on the final menu before the tones are played.

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38 minutes ago
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Griff_Contributor I
asked in Controllers and Music services

Bring back the ability to search music library

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

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42 minutes ago
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