This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.
- 1,633 Topics
- 11,254 Replies
Changed Wifi name and all hell broke lose
Ok so I changed the name of my wifi network and now my Beam won’tconnectI go through everything all up to the point where it asks for the wifi network password, then I get a message about there was a problem connecting.Things I’ve done:Deleted my app an reinstalled itForced my wifi to just send on the 2.4Ghz channelMade a seperate network just for the Sonos on 2.4GhzDone a hard reset on the beamThe same thing happensI get the PIN soundI push the connect button on the backI sets up my BeamAnd then it’s time for the password and just an error messageI’m at loss here
Sonos Issues with Verizon Fios CR1000A
Just to spread the knowledge: I moved apartments and Verizon upgraded my FIOS router from the G3100. I immediately began experiencing issues with music streaming, connecting to speakers, changing the volume etc. Basically nothing worked, or in the sparing moments it did it lagged immensely. I searched around and applied some fixes to no avail, then spoke with Sonos Support for an hour experimenting many of the same approaches with no success. I finally stumbled across a router setting that solved everything, although I suspect it was a combination of the settings changes I made that solved things. Overall here’s what I tried: Connecting one speaker to the router via ethernet to start a Wired Connection Setting the Sonos Network to Channel 11 in System > Network In the My Fios App, going to Advanced Settings and turning of SON (Self-Organizing Network) Explicitly Naming the 5ghz and 2.4ghz SSIDs (What finally solved it) Disabling DFS ChannelsI suspect one or more of these steps may
Ruckus H320 vs. TP-Link EAP235
HiAfter numerous attempts at Mesh Wi-Fi in my house I am finally giving in to hardwiring 5 access points in the hope that this will solve the remaining few issues I have with Sonos.I have been recommended these 2 units - Ruckus H320 and TP-Link EAP235.Ignoring price point, please can anyone share their experience of either or both in a Sonos / Wi-Fi context?The house is ~4,000 sq.ft. and has a significant ground floor extension perpendicular the the main house.Typically Sonos works fine right up until I deploy most of the downstairs speakers (13 of 17 speakers in the house) for gatherings and then multicast flooding kicks in and dropouts occur.The only other problem is with a stereo pair of Roams - the RH speaker refuses to switch on form an alarm though simply pressing the volume up button immediately brings it to life. Staring any other way always works for both speakers.Thanks in advance.KR Bob
Connecting Vinyl Player to Sonos Beam with Sonos Port
Hi,I’m looking to connect a record player (which has a built-in preamp) to my Sonos Beam and One SL’s. I heard that I could purchase a Sonos Port and connect the Port to my Beam via Wi-Fi to be able to play records over my sound system. Would this work?
Sonos Amp with xgimi halo +
Hello,I am trying to connect my retroprojector with the sonos amp with wifi or bluetooth, but the sonos amp don’t seams to see the retroprojector.My retroprojector and Amp are both on the wifi but I can’t see it on the sonos app when k try to add a new systeme.when i plug the retroprojecteur with the HDMI cable, it works well, but the thing is that I need a realy long cable to put the retroprojector at the good spot. I though it was possible to connect every device to the sonos amp by wifi or Bluetooth, but it doesnt seams to be the case.Any ideas ? Thank you !
Sonos App Keeps skipping tracks randomly - file not found
I have a Port connected via ethernet, a One connected via WiFi and the port is feeding my main AV receiver via digital out. I control it all via my iPad and the Sonos app. The library is stored on a Drobo NAS connected via ethernet all on the same subnet, one router, one switch, all gigabit. When playing an album it will randomly pop up on the iPad “Unable to play xxxxx File not found” I can manually skip back to the missing track and it will immediately play. Is there a fix for this as its really making a mess out of my enjoyment now??
Issues connecting to S2 with S1 on the same network
I am running a Play 5 and OldConnect with S1, and a bunch of Ones, Play 1s, 3s and 5s Gen2, and Amp with S2.Time to time, I cannot connect to S2. It keeps me the option to connect to S1. After a couple of times restarting the App I can connect to S2. Some other times, I have disconnected the S1 device/s to able to connect. Also, after a router reboot, most of the time I have to do disconnect the S1 devices to able to connect to S2. I have never had issues connecting to S1. Also I have tried to connect using ethernet (PC), Wireless 2.4 and 5. Using Windows 10, 11, Samsung S20, and Iphone 13. Same issues in all of them.Network configuration:Asus Rt-AX89XS1 configurationPlay 5 wired connected to routerS2 Configuration:One wired to router, even it is configured for wireless. I had a Boost wired but it game more issues than the One. ATM, the Boost is not connected.All S2 Sonos devices are configured as wireless WM 1. I did tried configured as wired WM 0 with the same effect. Thanks in ad
How to setup outdoor patio speakers and tv in covered pavillion
Patio is about to start construction and need help setting up audio. I want to be able to hear music in the patio as well as near the fire pit which will be about 20 feet away. Also building a covered pavllion on the patio where I will be adding a tv as well. I’d like to hear the tv on all speakers if i wanted or if I wanted the pavillion to play whats on tv and the rest of the speakers to play music. I think i would need two separate zones in order to acheive this. I just purchased the sonance 6.1 garden series which comes with sonos amp. I was thinking of getting mounted or in ceiling outdoor speakers for the pavillion so that would provide the audio for the tv and then connect them to another sonos amp. Am i thinking this correctly? is there a more cost effective solution? I am also thinking of keeping both amps outside in a covered enclosure and run ethernet cable outside to get direct internet connection vs wifi. The pavillion will have electrical outlets and i’m building a T
S2 App list view at opening
Hi,Since I proceeded to an S2 App update couple of months ago (Android 13, Pixel 7), now the list view is always triggered at the opening. This is very frustrating because I only use the widget on my home screen to directly jump on my device to manage streamed content... But I land on this useless list view (I never used it on my daily uses). Before that update, I was opening the app on the device control view. Is it possible to revert this behavior? Thanks for your help,Mike
Sonos Era 300 and song is not encoded correctly errors
Just successfully added two ERA 300s to my bedroom which had an ARC associated with a new Samsung TV and new Apple TV. Everything began marvelously.The rest of my home has wired and wireless Sonos products that are all compatible with Sonos 2.Then on playback of iTunes or Amazon selections I get skipping and “song is not encoded correctly” errors.Playback of Tunein radio stations is not interrupted on any of my Sonos devices.My WiFi coverage is excellent but I did try rebooting the router and the Boost. Still getting the same error messages.
Apple Music / AirPlay Compatibility with Many Devices
We have a ton of difficulty getting consistent audio to come out when using Apple AirPlay to play Apple Music through our all of our Sonos Speakers. We have 10 varietal (brand new) speakers and we use a Sonos Port to play audio through additional old hard-wired speakers using a regular Yamaha amp. When it’s working, it’s amazing!!Wondering if anyone has suggestions on how to listen uninterrupted. It goes off regularly now, even when I leave my phone stationary in the kitchen. Thanks for the help!Jordan PS: We much prefer airplay because of the Apple Watch compatibility with Apple Music. I wish Sonos made the watch app! The LYD app is not a replacement. I tried it!PPS: Additional Apple Incompatibility Side Note: the Sonos Apple Music management system is really lack-luster. It’s very unlike the actual Apple Music app, which makes it hard to get the same great listening experience. Examples: Playing all music by an artist is forced sorted by album, you can’t easily start a radio stati
Outdoor TV with Wireless HDMI/blueooth connection to amp
I have looked at many threads on similar topics but none of them addressed my need. I am installing two outdoor speakers which will be connected to the Sonos Amp in my basement. I then plan to have occasional TV viewing outside and I am looking for a way to have the TV audio play on the outdoor speakers. I will not run a HDMI from the amp in the basement to the TV outside. I am looking for a wireless solution, is there a wireless HDMI that would pass the audio signal? Wirelsss Bluetooth signal? A less optimal solution, I have a roam that I could try to connect to the TV via Bluetooth and then group with the outdoor speakers?
Simultcast between neighbours
In the old days before Sonos I used to just be able to sync up with my neighbour (we have great neighbours and enjoy the same music) and put it on the same radio station. Because it was on the same time delay (instant) we could enjoy the same environment without two different sounds going on. Now with streaming services and delays in network traffic not to mention Sono’s time delay to make sure all the speakers sync up we can’t do this. Is there anyway to do a neighbourhood sync so we can give permission or even a crazy technical hack (we are both pretty technical) to make this work. Only think I can come up with is to run a network cable between the houses but then we would still need to be on the same network. Thoughts?
Sonos One Can’t Connect with AT&T InstantOn Internet
Hey there! I’ve never had trouble connecting my Sonos to the internet. It’s only about 2 years old. I moved last week and my new apartment uses AT&T InstantOn internet. I don’t know many details about it or what to even look for as everything is already set up. Has anyone encountered this problem or know how what I can do correct anything? I usually believe problems like this are due to user error but part of me feels like I’m going to have to retire my Sonos until I move into a place with regular internet? (My apologies, I am very tech and internet illiterate and can’t believe I just said “regular internet.” Lol)
Group Coordinator with SonosNet and non-SonosNet ERA devices
I have previously had issues playing to multiple devices, especially ALAC. The solution was to add a couple of ethernet connected devices to SonosNet, this has worked well.I understand that the first device playing is the group coordinator, and if possible should be a wired device.Reason I ask, is I’m thinking or replacing some wired P1’s with ERA100’s and don’t want to break my existing system, ie cause drop outs etc. Here is the Network Matix with P1’s connected to ethernet, this is fine and stable: I disconnected the two P1’s I want to replace with ERA100 and SonosNet doesn’t look so healthy. If I add a couple of ERA100’s in this setup, I would be stressing the SonosNet again, and the drop outs may return? What happens when a non-SonosNet is the first device?eg lets say I start streaming to an ERA100, and then group a non-wired SonosNet device.The stream will go through router, via WiFi to ERA, back via WiFi to router, then via ethernet to wired SonosNet device, and then onward via
Feature Request: Multi Channel Stereo
Hi. I used to have a Denon/B&W setup, and mostly used “Multi Channel Stereo” setting (stereo output in front and back speakers). I have Arc, 2x One and Sub. To achieve the same with Sonos, I have to :1. Setup the two back speakers (One) as stereo pair2. Start audio output from TV (ARC)3. Add them to the TV-outputIt would have been nice to be able to choose if the setup should be bundled as surround or multi-channel-stereo.
Sonos in two houses, one on S2 and one on S1?
Hello,I have Sonos in two homes on obviously different networks. One system is relatively new and I can upgrade to the S2 app. The other system has an older component on it that still requires S1. If I upgrade my S1 app at the home where it can be upgraded will it turn into S2, erase the S1, and thus prevent me from using it at the home that requires S1?
UK BT Mesh System (WiFI disks)
I have a BT UK router and I am thinking about getting one of their WiFi disks to help extend the WiFi upstairs, does this work OK with Sonos? Or are there issues?To be clear, I don’t want a possible mesh BT WiFI disk for Sonos, just for a TV upstairs that has poor WiFI connection sometimes. Most of my Sonos is on SonosNet and my portable speakers seem to do fine on the WiFi.If I got a BT Disk, could this upset Sonos?
Dolby Atmos grouping room with ERA300 and Beam (2nd gen)
Hello sonos community!Is it possible to group two rooms with one having the sonos beam+sub+one sourrounds (capable of dolby atmos music via apple music) and the other room having the new era300 and both playing dolby atmos?Currently the 2nd room is equipped with a five and when I group these rooms I loose the dolby atmos format for all speakers…Thank you in advance!
Feature Request: Atmos in Groups
Hi,I would like to make a feature request to maintain Dolby Atmos when speakers are grouped.My setup: I have a large open plan kitchen, family, dining room. In the family room (TV area), I have the Arc, 2 x One SLs and the Sub Gen 3. In the kitchen-dining area I have another pair of Ones. When playing music I often play through all the speakers so as to fill the room and get the benefit of the sub.Yesterday, I tried playing Atmos music through the Arc setup which sounds great in the family room area. However, as soon as I add the Ones in the kitchen-dining room area, I lose the Atmos in the family room area. It would be great if the system could continue to play Atmos music through the Arc + One SLs while also playing (stereo) music through the other pair of Ones.Hope that makes sense, Thanks!
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