Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
- 23,697 Topics
- 115,568 Replies
Hello, I have several Sonia products and have always worked just fine. Recently had a broadband issue resulting in change of password. All other WiFi de vices have updated including Sonos products, except Move and high is “missing”. I’ve. Even through the find missing products section many times and cannot get to connect. any help would be appreciated.
I have a problem which happens every few days. The sound becomes ‘broken up’ and jerky - like using a microphone that’s not connected properly, so we get every other word, something like that. If I change to a different tv channel, it’s fine, then go back to the original channel, and that’s fine too. So it’s an easy fix but so annoying!!! The other day I came in the room with the tv on and the sound was just stuck on like an ‘echo’ - sort of ‘pay pay pah pah pah…..’ very rapidly. Like feedback I guess. I turned off/on and it was fine again.why so many issues with a premier product that is not cheap.My Arc is connected to my Samsung Neo QLED TV via a Smart Connect box using the e Arc port.
System -> TV: Sony 65XH9505; HDMI cable: WireWorld Radius (connected to eARC from TV).Since the beginning I experience short sound losses when playing the most modern sound formats (Ex.: Dolby Digital Plus). I have factory reset the soundbar and TV. I have tried connecting and disconnecting power cables, HDMI and more tests with no result.I have noticed that the greater the amount of sound load, the more frequent the sound cuts, which seems to indicate that the data flow is too high and saturates the soundbar. With voices occurs at longer intervals than with music.Other information:If I check in Sonos App what type of audio is being decoded on Now Playing screen I display “Dolby Digital Plus 7.1” but if I go to Settings > About my System, I can see “Audio in: silence”:Any help in solving this problem would be most welcome.Thank you very much
I recently called customer service and determined my amp is defective on may 1. The sound kept going out on my tv. If I reset the arc it would come back on for a bit but go out again. It recently fell out of warranty unfortunately. sonos says they will replace it for a discounted fee which is great. However they won’t initiate the replacement process despite multiple emails and calls since may 1. Every time I call they say they’ll send me an email to start the process. The email will come in 24/48 hours but it never comes. And I’ve checked spam. I’m sharing as I found that this is an ongoing problem, ie the arc sound going out intermittently. Just wanted to share it was the amp in my case. And hopefully Sonos will send me a new replacement! Has anyone else experienced this?
Big problem! The speakers (2) ONE SL have been working for years. For about 6 months ago, Spotify stopped working. “Could not add songs to playlist”. (Webradio and my own library still worked)No network changes have been made. I have blamed the Sonos software (also many users on Google Play). The customer service said no. They have tried to get me through all my network settings. All is ok. I have been in contact with them several times. No Luck. Now, all of a sudden, an update were found on the speakers. Tried to update - failed.Then tried by wire on the right speaker - worked. Tried wired on the left. Nothing. The Sonos app told me that I could not have both wired and wifi at the same time. That issue did not come up on the right one. Then it wanted to connect via bluetooth. Got contact. Nothing. After several tries and no update worked, I reseted it. Now it stops at led blinking white/orange. Never turns green. Restart gets it to start its Sonos wifi. The app connects to it. Now it
Been using Sonos for 10+ years. Have large system, mostly older play1s, play5s and 2 playbars….all over the house in 10 zones…Occasionally get usual drop outs….but usually quickly fixed.However, this evening, my sonos system has dropped/lost BOTH of my playbars.Never had any issues with either.One has white light on, can’t reset, no sound.The second has sound but can’t see it in the system/app….and won’t reconnect to app.Have tried multiple resets/system and router reboots/reconnect….nothing works.WTF????NOTHING has changed on my home wifi set up….everything else including speakers much further away from the router still working fine.Very suspicious that both playbars have lost connection in the same day!?!?!Thoughts/advice??
My 2 Symfonisks in my home office on the 2nd floor stops playing regularly. The other Sonos devices are working properly. I'm guessing it's wireless related, but I'm using SonosNet and the Symfonisks are not more than 3 meter away from the Play:1s. Another thing is that it’s also difficult to connect using Airplay to the Symfonisks and when it's connected it will disconnect after a short while.My setup is: Ground floor Living: Playbar (connected to router with ethernet cable) - Sub - 2x One as surround Ground floor Veranda: 2x One (pair) First floor Bedroom: 2x Play:1 (pair) Second floor: 2x Symfonisk (pair)All devices show WM:0Could you please advice what would be the set up?
I have had my 2 Play:1s connected to a Playbar for several years with no issues. The system used a Bridge wired directly to my router. I recently removed the bridge and switched to the Sonos2 app (the Bridge is not compatible with the S2 app).Now I have no sound from the Play:1s. There is a Warning in the System Info under the Playbar listing which now states “Your wireless network will not support the use of a Sub or surrounds with your Playbar”. As stated, when using the Bridge and S1 app I did not have this problem.Can anyone please help?
No options for Ray owners yet on the forums I see! I’ve spoken to both Sonos and Samsung about this and neither can resolve it. I’ve discovered that this model of TV possibly isn’t capable of passing through a DTS signal via Optical Out. I’ve tried this with several bluray discs on both a PS5 and a Sony UHD player. Under Expert Settings Bitstream is selected. When receiving a Dolby signal, it allows to choose between Digital Output Audio Format PCM or Dolby Digital. With DTS, only PCM. Would that PCM signal be the TV outputting 2.0 or the Ray receiving the DTS signal and outputting it as 2.0? Unless the Sonos can’t process a DTS 7.1/5.1 True HD signal? Does anyone know? It’s still a bit of a mystery. edit - it seems Samsung only allowed for DTS passthrough on TV’s from 2020 onwards. Mystery solved; but if anyone else is having the same problem, there’s your answer.
I have a sonos play 5 connected to my Technics 1200 turntable with a pre amp in between. It works perfectly. Unfortunately, when I group it with other speakers so I can listen elsewhere in the house it will ungroup when the current record is done playing and every time I change records I have to group it again. How can I keep the grouping persistent even with gaps in the sound?
I am currently in Haiti. My Sonos AMP connect plays music via soundcloud, but will not play all the music that I look up. It says that the access is denied. I tried changing my VPN to a US VPN and it works on Soundcloud, but not my (Soundcloud) SONOS S1 app. Can this problem be fixed or will it not work?
Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.I have send an diagnostic with number 264811369 to your support dep.Just to let you know, that theres a problem with the app update on the latest version. Best regards,Michael
Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to. None of my Sonos rooms/speakers show up. Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa. So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine. Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this? Thx!
Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working. I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer. I am trying to find a suitable replacement but I am stuck unfortunately. Please see attached image. Thank you.
Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices. Set-up using SonosNet:Play:3 stereo pair - Living Room Beam - Living Room Sonos One Gen2 - Bedroom Sonos One - Kitchen Play:1 - Office Play:1 - HallwayDiagnostic ID: 1517449543
I have seen a few similar questions but nothing exact.I have my Arc connected to my Samsung Q70 via the Sonia provided HDMI cable. I never had an issue getting ATMOS vis apps such as Netflix - but recently I can only get 5.1 sound and not ATMOS. Does anyone have advice how to fix this? … I do understand that atmos isn’t available on all platforms / shows.
I'm having issues with choppy TV audio, it drops out for a split second every few seconds. Sometimes it's the playbar dropping, sometimes the One SL surrounds. Playbar is wired and surrounds and sub are wireless. Diagnostic ID is 485431841. I've tried removing the speakers and re-adding, rebooting router etc, but it's not helped. Generally happens with Netflix, but also happens with Amazon, Apple TV etc. TV is LG C9 if that matters.
I have four speakers, three are The One (Gen 1) and one is The One (Gen 2). All three Gen 1’s stopped working completely where the Gen 2 works just fine. The Gen 1’s powers on, they just will not connect to WIFI. If I connect it via cat5, it works perfectly. But in the same location it’s been working, nada. When I try to connect my iPhone or iPad to update the network settings, it doesn’t work either. Says I cannot connect to the SONOS network. But the Gen 2 still works. If I try to reconnect or add a new device, the Gen 1’s don’t work either. Any help would be incredible. Thank you.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.