Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help. Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo
Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first. What a Factory Reset is Not: A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information. The solution for a room disappearing from the app. Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no
This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first. Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo
I woke up to find that half of my speakers are showing “incompatible” under my S1 app.Controller says there’s an update, but it won’t let me update. I get an “Error 9”.For kicks, I tried to reset my Sonos Move and repair it with the S1 controller. No such luck. The controller won’t let me do anything until it updates (some options grayed out). Stuck here and need some assistance. I REALLY hope I’m not going to have to go through and reset all these speakers. Any advice or guidance here outside of replacing half my system with S2 compatible speakers? Not ready to do that just yet. Just want everything working as it should. I believe “update automatically”, which I don’t ever recall enabling, may be the culprit. TIA and please advise.
I see this problem has been reported for over a year and no fixes still. I can’t even listen to Atmos music on my appletv or use it to play atmos movies because of the super loud pop and shutdown. This has been a know issue since back in 2021. I read no fixes at all on the forum. Just tried to listen to a new Atmos Remastered album and it sounded like my Arc blow up then shut down. On top of that I’ve never heard a single sound come out of the top firing speakers on it using atmos on any other app that plays atmos. At this point I’m unsure if the Arc even plays atmos content at all.
Hi there, My Sonos Beam is lowering the volume automatically just after I turned it up. It lowers the volume to the same value (15) again and again. It does not matter if I control the volume on the beam itself or via different apps (sonos app, spotify android or macOS, tv remote). I already tried unplugging the device, wait and rebot but to no avail. The light on top of the beam is also blinking white and red. I have not touched or moved the beam or cables in ages. Diagnostic report:199665785Hope you guys can help me out here.
Reviving my account here to post this:My music library is completely in Spotify and I rarely listen to playlists, I simply shuffle my entire “My liked songs” list. I've done this on Sonos for years, with a list of just under 3000 songs.Now, I am having exactly the issue described in this topic: (that was apparently never satisfactorily resolved)I'm consistently getting the “unable to add tracks to queue” error when I try to play or shuffle my liked songs. Not sure when this started, I think it is on the order of days, maybe a few weeks. Most of the time my Sonos queue is filled and I don't have to re-add tracks, and I don't remember when it last worked successfully.Of course I will get the boilerplate response, but I'd like to head that off by saying:I have restarted my network and my entire Sonos system sequentially as per the standard procedure. (twice) This used to work flawlessly with exactly the same amount of tracks, on exactly the same network until very recently. This topic:
Good afternoon,Just purchased a refurb Sonos Beam gen 1 from Sonos to add to my old tv set-up.Have connected utilising the supplied optical adapter as tv doesn't have Arc. Other components include, Blu-ray, Amazon Fire Cube and Humax freesat box (HDR1100).My issue is that Freesat box only plays through Beam in stereo, even if broadcast is in Dolby Digital. Freesat box settings appear correct (Audio type stereo (only options right, left and stereo) & Digital audio out - multi channel). When playing apps via Amazon Fire Cube (Prime, Netflix or Disney Plus), the broadcast is in Dolby Digital.I thought this may have been a limitation of old tv, however, why would one play back in digital and one in stereo - same programme in Netflix via Humax is in stereo whereas via cube is in digital.Any help/guidance would be extremely welcome.Many thanks
Hello,I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.Additional information:• Diagnostic: 2024196285• Internet connection is stable.• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.• I have tried powering the Sonos amps off and on. No fix.• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.• I have tried clearing my queue in the Sonos app. No fix.• I checked for updates on both apps after the problem occured. No update for Spot
Sonos sub feels more pronounced from right side of it ( right frame). so I’m wandering why do I feel the bass less pronounced when standing to its left ( facing it) ?I have done auto tune and tried with and without it. Flipped the phase control to the other setting (than the auto tune set it to) and it was worse.so the autotune got it right.. Anybody had this “issue”?
I have the Sonos Arc and have my Amazon Music (Unlimited) and Pandora accounts connected. In my Amazon Music app settings, I am using the default Loudness Normalization. That’s supposed to “play all songs at the same loudness level.” However, that is not at all happening. One song will play at a good volume, then the next song will be extremely loud. It doesn’t seem to matter whether the song is HD, Ultra HD or Atmos. How to remedy this so that they play at one level on the Arc?
Over the past two months the sound has stopped working on our ARC SL home theater. After checking out my LG display and Apple TV 4k each time the solution happened to be Sonos updates. Sometimes its firmware, sometimes its a controller issue. In each case we found that doing the update brought the sound back. We have three iPhones and an iMac with controller software, though we never use them. Every time the sound quits, I now have to walk around the house checking devices to see which one needs the update. With out previous Playbar HT as well as the ARC SL HT, I recall being able to go several full versions of controller software before anything would go wrong with our systems and now we can’t skip even a minor point release release. Once the system was set up and working perfectly, there’s no need to update the software at all. So why the forced update gimmick?
Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C
A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).I’m so, so tired.
After updating to S1 my Sonos system worked as usual by following an update to version 11.2.3, build 57381090, my play 5 Gen 1 will no longer connect. I’ve tried all the solutions as per the app to add a missing product, including the factory reset on the speaker and powering down router and hard wiring the speaker with ethernet cable.I’m left with the mute and dash button flashing green.Given the CEO of Sonos gave a written assurance that the old speakers would work with the new software, that must mean i’m due a new speaker from Sonos as clearly this is not the case.Anyone else with this problem?
I bought a new IMac running Monterey and transferred my music library between the networked machines via the migration assistant i then exported all of my playlists from my old iMac to my new one via the ITunes export and import function On my Sonos I then added my new music location, indexed and can see my complete library in Sonos, however, it did not bring in imported playlists, which now shows ‘no selections are available’. I have followed all of the related topic in the Sonos community, but so far nothing changes.I have created new playlists, new smart playlists and reindexed, but nothing comes across in Sonos. So frustrating
Hi, I’ve got a number of Sonos products which generally work ok and can usually solve any problems that arise but I’ve got one now that has me beaten.I’m trying to play BBC radio stations on my Play 3 speaker. It shows up on the system list OK and will happily play TuneIn stations but when I try BBC stations I get the message “Unable to play the selected item”.My other speakers ( Play 1, Amp and Arc) all play the BBC stations ok, it’s just the Play 3 that wont.The only thing I can think of is that the Play 3 has been disconnected for about a year and has only just been switched on again. I updated the software on it and have tried turning it off and on a few times. Not sure why this would be an issue but it’s the only thing that’s “different” about this speaker.Any ideas?Thanks
I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently. What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this. I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas? Best!
I have Windows 11; Tuneblade 188.8.131.52 and an original Sonos One.My goal is to use Tuneblade to stream to my stereo receiver and the Sonos One simultaneously. Tuneblade plays to my Denon stereo without a problem.The Tuneblade app does not automatically find my Sonos One.FWIW, I also tried Stream What You Hear 1.5 and it finds the Sonos One (but it will only stream to one device at a time).I tried setting up the Sonos One in Tuneblade manually. I know the IP address but not the Port number and frankly don’t know which Airplay Receiver to choose:Airport ExpressApple TV 1,2 3,4Speakers/HifiShairPoint.TIA, Brian
I had a Five go down and Sonos replaced it with a refurbished unit, which I just received. The replacement works fine functionally (produces audio normally, setup works fine, etc.) Cosmetically however the speaker grill cover does not seem to be fully adhered to the rest of the unit in a few places… i.e. it doesn’t sit completely flush by .5cm and I can push it down a wee bit to make it flush. The grill cover on my other Fives are completely flush and firmly attached to the unit without moving. I am assuming this is the case with my replacement because they had to remove the grill cover to inspect the speakers or something.Functionally it’s not an issue at all but it is something on the back of my mind that bothers me. I’m debating sending it back however (1) it would be annoying to go through all that and (2) it’s possible that I’d get a unit that’s in worse shape since they only send you refurbs for RMA replacement.Question: I’m just curious what other people would do here in this ca
I have 2 Sono Move speakers. One in the kitchen and one in my room. In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both. Both speakers however show up to be connected in the Sonos app. I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay. I’ve not changed anything with my home internet network. Anyone has the same problem?
Hello,With the recent 14.12 S2 Update there is a bug in the sub settings when using Trueplay, and I've pinpointed the problem. I wanted to pass along this information to the company to ensure that the specifics of the issue are known.It’s likely that most people may not notice this, or bother asking Sonos about it, but this is a real difference between 14.12 and the previous versions.My current setup has an Arc, Sub(Gen1), and 2 Play1's. Using a white noise generator to review these differences. I'm controlling the sub settings on my iPad Pro while recording on my iPhone 12 Pro Max. I've run Trueplay twice since the update, and get the same results both times. Both Trueplay runs were with my iPhone as my iPad Pro does not have support yet. Once updated to 14.12, you are prompted to re-run Trueplay. But Trueplay has a bug in this new update. I tested the frequencies with Trueplay On and then Off without changing the volume on the App. The only setting modified is the "
I am based in the UK and have my Sky Q hdmi output connected to my Hue Synch box, which is then connected to my LG 65inch OLED TV. All is working fine until I plug in my Beam via the eARC HDMI output. Plugging in the Beam causes the synch box to keep crashing. The only way I can use them both together is to have my Beam connected to the optical output from my Sky Q box, losing the Atmos capability. Surely as most of the UK uses Sky we should not be getting this conflict. I am not sure what the Beam is outputting that causes the issue.
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